Voltas — voltas refrigerator 340l

Address:

402, Sparsh Apartment, Marutinagar 2, Rajkot., Rajkot, Gujarat, 360001

Dear sir,

I was hoping, my complaint wouldn't end up in an email, but croma service centre left me no choice but to drag the issue.
If you can go through the invoice attached below, i purchased a recent model of voltas refrigerator 340l on 13th feb, 2019 from croma store, rajkot. My past experience with voltas refrigerator has been positive, but i guess this experience has been really bitter and unbearable.
On 8th april, 2019 (Within 2 months of purchase), i had to complain with croma service centre, as my refrigerator freezes down upto -20 c, thereby spoiling & turning all the vegetables, food, liquid into ice balls.

From 8th april, 2019 until 16th april, 2019 i must 've called numerous times at croma service call centre to register my complaint, my calls were just registered but nobody from the service centre showed up to fix the issue. Finally, someone showed up on 18th april, and informed me that the main pcb/ motherboard is defective and out of stock.

I hope if someone is reading & acknowledging this complaint emails, kindly forward this email to the concerned department if my refrigerator can be replaced in the first place since it has a faulty pcb, since the beginning according to the technician or someone can sort out my issue on top priority.

I 'm a 69year old senior citizen, who paid nearly 35000/- rupees for a voltas refrigerator, and my complaint is attended once in 10 days, i expect you to understand my situation as i can't store any vegetables or food as everything turns frozen. I need to go out every morning to buy fresh vegetables and at the end of the day i feel i have snowball.

I anticipate you consider my matter on priority as service centre people can just register my complaint calls without any follow-ups, no solutions or no callbacks to check if the problem is resolved.

Thanking you.
Warm regards
Mr. Murli manghnani
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