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VRL Logistics / VRL Group
VRL Logistics Ltd.
Customer satisfaction rating: 9%
Submit a Complaint
457
COMPLAINTS
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VRL Logistics / VRL Group Customer Care

VRL Logistics Ltd.

Address
Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad
Hubli
Dharwad District
Karnataka
India - 581207

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 83 6230 7800  [Customer Care]
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+91 80 2699 2525  [Bengaluru]
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+91 83 6223 7512  [Corp Office]
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+91 83 6223 7511  [Corp Office]
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+91 83 6223 7613  [Regd & Admin Office]
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+91 80 2699 2626  [Bengaluru]
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+91 79 2546 6681  [Ahmedabad]
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+91 83 6223 7610  [Regd & Admn Office]
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+91 40 2790 0269  [Hyderabad]
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Mobile:
Mobile:
+91 93 4653 8108  [Hyderabad]
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Fax:
Fax:
+91 83 6225 6612  [Corp Office]
+91 83 6223 7614  [Regd. & Admn. Office]

Additional info
Corporate Office
Giriraj Annexe, Circuit House Road, Hubballi 580029, Karnataka
Tel:
+91 83 6223 7511
+91 83 6223 7512
Fax: +91 83 6225 6612

Regd. & Admn. Office
Bengaluru Road, Varur, Hubballi 581207, Karnataka
Tel:
+91 83 6223 7610
+91 83 6223 7613
Fax: +91 83 6223 7614

Bengaluru
"Sri Sai Ram Towers" No. 24, 4th Floor, 5th Main Road, Chamarajpet, Bengaluru 560018
Tel:
+91 80 2699 2525
+91 80 2699 2626

Mumbai
Unit No. 7 & 8, 1st Floor, Banaking Commercial, Complex - II, Near APMC Market, Vashi, Navi Mumbai 400705
Tel:
+91 22 2783 2752
+91 22 2783 2753
+91 22 2783 2754
+91 22 2783 2755

Hyderabad
Plot No. 18, Phase-I, Paigah Colony, Behind Anand Cinema, S.P. Road, Secunderabad 500003
TeleFax: +91 40 2790 0269
Mobile: +91 93 4653 8108

Delhi
No. 40, Rani Jhansi Road, Ground Floor, Opp. Mata Mandir Jhendewalan, New Delhi 110055
Tel:
+91 11 2363 4031
+91 11 2363 4032

Pune
No. 407, Archies Court, Shankar Sheth Road, Swargate, Pune 411042
Tel: +91 20 2644 1717

Kolkata
5/2, Russel Street, 2nd Floor, Poonam Building, Near Jeevandeep Building, Kolkata 700071
Tel: +91 33 2226 6186

Chennai
Parsn Manere Complex, Plot No. 10, "C" Wing, 4th Floor, No. 602, Mount Road, Chennai 600006
Tel:
+91 44 2826 2645
+91 44 3532 6111
+91 44 3532 6555

Ahmedabad
608, 6th Floor, P.B. Towers, Opp. Vanijaya Bhuvan, Near Deewan Ballu Bhai School, Kankaria Road, Ahmedabad 380022
Tel: +91 79 2546 6681

View More Information...

Customer satisfaction rating
9%
Complaints
457
Pending
0
Resolved
39
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

VRL Logistics / VRL Group related photos (230)

VRL Logistics / VRL Group Complaints & Reviews

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Vrl Logistics — Bus Cancellation [Resolved]

 Tejavarikuntla
I work for a software company as software engineer in Bangalore. Every weekend i visit my parents in hyd. As my office timings...
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[Resolved]

 Bendicrajan
Dear Sir

I have booked a parcel through VRL .i went to collect the parcel (L.R.NO[protected] from the VRL Logistics branch office in marthandam,Kanyakumari district,Tamilnadu.The person behavier is very bad and rude as if he is giving me free of cost and asking unnecessary question to me i felt so bad on the issue and i want log a complaint to VRL please help the VRL to take action against VRL staff in marthandam Branch.

Regards Ben [protected]
Complaint marked as Resolved Aug 13, 2020
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    [Resolved]

     jayadratha
    Hi,

    I booked ticket through online for January 2nd from Mumbai to Mangalore. When i tried to find out the availability of buses, because of Bharath bandh on January 3rd i called VRL Kharghar navi mumbai agent number 27745200 which is near to my boarding point. The agent was so rude and rough, he does not have patience to listen my words and not ready to give proper contact number also when I tried 3 to 4 times. And he told "We are the service provider only for tickets booked from our office" I didnt get proper response from this agent. I suggest VRL has to take this kind of issues seriously for maintaining good relationship with regular customers. And other customers to not book the ticket with this agent.
    Complaint marked as Resolved Aug 13, 2020
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      [Resolved]

       bengani
      Booked a courier through VRL LOGISTICS from Delhi To Hyderabad, they said material will reach with in 4-5 days, booked on 30/5/2012 with Bill no[protected] and when contacted on 4th June they say that material is dispatched on 3rd June and not on 30th May.
      Even after dispatch on 3rd June material reaches Hyderabad on 7th June and they are still not able to deliver the goods.
      They say material is in there warehouse and they don't have vehicle to dispatch the goods to respective branch.
      on contacting their warehouse they said that take the good on Sunday from Osmangunj branch and when i contacted them on Sunday to that branch they say that the branch is closed on Sundays. And when i tried calling the same customer number its been switch off hole day.
      They say they hold LIMKA BOOK OF WORLD RECORD for largest fleet of commercial vehicles in private sector but i world suggest them to mention that they HOLD LIMKA BOOK OF WORLD RECORD FOR THE WORST AND SLOWEST SERVICE PROVIDER IN THE WORLD.
      Would like to suggest to all the consumer that please do not go for VRL LOGISTICS for booking any of your goods to any place.
      Complaint marked as Resolved Aug 13, 2020
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        [Resolved]

         AsifIqbalIcf
        Dear Sir,

        I tried to book online ticket using VRL Logistics online booking services on[protected], but the transaction got cancelled and the money of Rs. 710 has been debited from my account to VRL account.

        There has been no refund so far from Vrl logistics, so please help me out .

        Sir I request you to make these travel agents follow the standard online transaction procedures where if a transaction gets cancelled the money debited shoul automatically refunded.

        For your kind reference the transaction details are as follows.

        Name : AsifIqbal S
        Ref No: 21639538IG62595273 TRANSFER TO [protected] STATE BANK OF INDIA O
        Complaint marked as Resolved Aug 13, 2020
        Hi,
        Is there any help i could get from this site or its just for the advertisements...
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          [Resolved]

           Y SUBRAMANYAM
          Sir, i was booked my four articles from Piler (Andhra Pradesh, Chitoor district) to Jamnagar (Gujarat) L.R No is[protected] on 06 Apr 2011, but i was received three articles only on
          20 Apr 2011 in Jamnagar, one articles was short that is 01 box (Desktop computer & electronic gadgets) fully black painted along with locking two locks also. This box is not received till date. please verify where it is and send me priority.
          Complaint marked as Resolved Aug 13, 2020
          sir, my parcel was booked from delhi lr no[protected] on 22/03/2012 to hyderabad 2 boxes of spare parts, 01 box was delivered on 02/04/2012 and naother was not delivered, i was complaint lot of times at auto nagar hyderabad, but no replay, please found my box and delivery to me, my mobile. [protected]
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             VISHWANATH S SOMANNAVAR
            I HAVE RESERVED A LADIES SEAT IN VRL TRAVELS FROM MANGALORE TO HUBLI ON 29.01.2011
            THE SEAT No WAS 4. IT WAS TOLD ME THAT THE SEAT WAS RESERVED FOR LADIES.
            WHEN I ACTUALLY OCCUPIED THE SEAT, I WAS SURPRISED THAT THE SEAT BESIDE ME WAS ALLOTTED TO GENTS.
            WHEN I MADE AN ENQUIRY ABOUT THIS, NOBODY HAS RESPONDED PROPERLY.
            FOR THE SAKE OF MAKING MONEY THE SEAT HAS BEEN SOLD TO SOMEBODY BY TAKING EXTRA PRICE FROM THEM.
            IF THIS IS THE CASE WITH SUCH REPUTED TRAVELS COMPANY, THEN HOW THE CONSUMERS HAVE FAITH/BELIEF IN SUCH TRAVELS.
            RESPECTED MADAM,

            AS PER OUR COMPANY PROCEDURE IN TRAVEL BUS THE COMPANY RESERVE A SEAT FOR LADIES FOR BESIDE SEAT RESERVED FROM LADIES..!
            HOWEVER THIS CIRCUMSTANCE SHOULD NOT BE HAPPEN.
            AM SORRY FOR THIS
            SO I HEREWITH REQUSTING KINDLY POST YOUR MAIL DIRECTLY TO [protected]@vrllogistics.com, IN FUTURE IF YOU GET ANY PROBLEM
            AS OUR COMPANY SOLGAN SYMBOL OF SERVICE, SO THERE IS NO MORE NEGOTIATION IN SERVICE.

            THANK U
            COMPANY OFFICIAL
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              Vrl Logistics — Ticket booked online but not received [Resolved]

               lotus123goa
              Date: 27th June 2010

              Dear Sir,
              I had booked 3 tickets (sleeper) online from www.vrllogistics.in on[protected],...
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              [Resolved]

               socialservice1
              VRL the karnatak based compnay is run by duo of father and son combination. And has a histroy of not paying salary to people who leave the organisation for better option.There are few liches who have been with the company for years and they do play the safe game of not paying to the out goers and getting a pat from the duo.This has been happening every where and all over INDIA.

              Claim to be the best logistics provider with name registred in PEPSI BOOK OF WORLD RECORD


              Not Paying Salary
              Complaint marked as Resolved Aug 13, 2020
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                [Resolved]

                 Ramdas Gopinath
                My Manufacturer shipped 5 Carton Boxes from Secunderabad by VRL, Consignment #[protected] on July 10, 2009. This is supposed to reach Bangalore on July 11, 2009. When we called yesterday - July 13, 2009, they said that they have still not received the Consignment. Our Manufacturer in Secunderabad contacted the local VRL office and they told them that it has already reached Bangalore on July 13, 2009. So, we called the local office and they tell us that they have not received the consignment. There are important materials in this consignment and VRL Customer Service is so bad they they are not even polite when they answer and most of the time the phone itself is not answered.
                Even today on July 14, 2009, we have still not received the goods and this is utterly ridiculous service by VRL. I would not recommend them even to my worst enemy. This kind of service or dis-service is just not acceptable.
                One thing is for sure, we will never use VRL again and I will certainly not recommend it to anyone else.
                Complaint marked as Resolved Aug 14, 2020
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                  Vrl Logistics — Charging Excess FARE [Resolved]

                   RAVI Kumar
                  VRL Logistics is one of the Big Travel Agency in Karnataka, and they have Many Daily services From Bangalore to Mumbai Route,...
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                  Vrl Logistic Ltd — not delievery of important material [Resolved]

                   ersnkrishnan
                  i was booked in important parcel in VRL LOGISTIC LTD- HUBLI AT tamilnadu branch but not yet receive till now

                  booking...
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                  Vrl Logistics — non delivery of important material [Resolved]

                   s.jayakumar
                  non delivery of important material. booked on[protected] at chandigarh to Nellore A.P. kindly trace the material where it...
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                  [Resolved]

                   B Nagaraja
                  Dear Sir,
                  I had booked a Vehicle Make TVS APACHE 160CC RTR the LR NO. is[protected] dated 17 apr 2008. from VRL Logistics Yelahanka Branch Bangalore to VRL Logistics BarakatPur Hyderabad Branch, which cost me Rs 1900 and Rs 200 towards packaging. The vehicle was received by me on 21 apr 2008, in a very bad shape with one mirror missing (Right side Mirror) and the tank has been dented (it seems there were some other heavy boxes etc placed on the tank causing lots of scratches and dents). The oil pipe and assembly has been cut off from the petrol tank. The rear handles have worn out ( seems due to heavy boxes etc placed on the bike the chrome paint has worn out making it look very old. The Wind wisor over the head light has been broken.

                  It seems the VRL Logistics people are not professional to carryout
                  such jobs of vehicle transportation etc and has caused me a lot of agony and pain as their response to my queries are vague and harsh. Being a Senior citizen it has caused a lot of mental and physical anguish to me. The staff of this company has the habit of asking for bribes over packing and delivery, it seems my denial has cost me so dearly. Now it will cost me another Rs 1500 to get my vehicle repaired. Your advice over the matter is eagerly awaited.

                  Hope I will get justice and a remedy for the anguish and pain caused.

                  Thanking you


                  Yours Sincerely
                  B. Nagaraja
                  Complaint marked as Resolved Aug 14, 2020
                  material name: joint closers docket no.[protected] dispatch date 13.01.09, from hyderabad - kolkata

                  kindly sent material details

                  regards
                  jajesh k
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                    [Resolved]

                     lakshmirubber
                    Sir,
                    I have received a consignment from Banglore of silicone rubber weighing 400kgs in 20 boxes, out of which three boxes are in open condition, while taking delivery of goods the Stores manager Mr Mani told me that, the boxes are verified by government officers so they are in that condition, beliving his words, i requested him to make the weight of the boxes which are in open conditon, but he informed me that the weighing instrument is not available, to weight these boxes they have to carry to the booking office, which is a distance from the stores, so he assured me to carry these boxes to my permises and satisfy your self.
                    When i informed about the shortage in one box, he replied that he will search in the stores. After several contacts with Mr mani, he is telling that no material is available with me and arguing to claim the short material with the sender at banglore.
                    Please help me in this regard.
                    contact no of Mr mani - stores Manager[protected].
                    regards
                    Manish B Jain
                    Complaint marked as Resolved Aug 13, 2020
                    RESUME
                    NAME: - Raosaheb Babarao Shinde.
                    Contact: - [protected].
                    Professional Information

                    Educational Qualification:
                    Sr.No. Examination Board/University Grade
                    1 B.Sc(Mathematics) Pune University 1st Class
                    2 H.S.C. Latur Board 1st Class
                    3 S.S.C. Latur Board Distinction
                    4 MCM Pune University Appearing

                    Other Qualification:
                    • MS Office. Microsoft Office Access (2003/2007).
                    • C, C++, Data Structure.
                    • Engineering Drawing.
                    Other Skill : Ms .xl, Pivot, Mail merge-letter, labels, Maths all Formulae, Statistics all
                    Formulae (Coefficient, Variance, Regression, Hypothesis, Ratios, Poison
                    Distribution, Normal Distribution, Expectation, Population, All Graphical
                    Population & etc.), V, H Lookups other .xl command.
                    Work Experience:
                    I. Reliance Communication Rent Team, Project Team.(One Year & 5 month)
                    II. Ghorpade Construction (Nine month).

                    Job Description: Work doing Manually, Excel, & SAP System.
                    1. MIS off the office rent data G/L wise. MIS of WBS element. Vendor account
                    Data. Open entries reversal Entries Checking and reverse. All other MIS.
                    2. Amendment the Quantity of Construction
                    Trenching & ducting, all Type of Soils, All Type of conductivity,
                    Local Management Charges, All Type of DWC & PVC Pies Related, OFC Conventional, Cable Puling & Cable Blowing Etc. Other Related Work.
                    Put the Standardised Rates.
                    Find out the Site Wise WBS Elements.

                    3. Amendment Electrical Work
                    DG Related Work, SMPS Battery Related Wok,
                    Tower & Shelter Related Work, AC Related Work & Other Related Work.
                    Enter the WBS element each Electrical Element.

                    4. To Create the PERCHASE ORDER
                    Create the all type of Purchase Order Specially SCR (Scope Change
                    Request) PO.
                    Create PO All type Of Companies.
                    Maintain the Data Of SCR PO.
                    5. Maintain the Data of Desial Filling Data OF sites.
                    6. Create The PO Of vehicles & Amendment Of vehicles Extra KM,
                    Night halt, Toll charges & Other Related Work. Booking The PO Various Cost
                    Centre.
                    7. Rent Team solve The Problem Of Vender
                    Paid Rent of Vender By Using various Cost Centre and various G/L Code
                    Maintain the Data of Offices and Sites by using Site ID.
                    MIS of the entire above related field.
                    8. MIS done & Reconciliation of bank Ricoh.
                    Daily basis done bank Ricoh. MIS of monthly, quarterly, half-yearly & yearly payment & reconciliation budget MIS of budget. MIS of TDS.
                    MIS of Service tax Amount. Reduce Amount of PO.

                    Language Known: English, Hindi, Marathi.
                    General Information

                    Address:
                    C/o – Mali Shrikant Rohinikant.
                    H No. 736 S. No.30/5 Bajirao Nagar Tikhe Scheme,
                    Near Queen Residential, Near Maske Residential,
                    Ambegaon behind Bharti Vidhyapith Pune-46.
                    Date of Birth: 19 Nov 1984.
                    Gender: Male.
                    Other Activities: Reading Book, Drawing Paintings etc.
                    Hobbies: Playing indoor game, Cricket &watching etc.
                    E-mail: [protected]@yahoo.co.in .
                    Contact no: [protected].
                    If given a chance to serve in your esteemed organisation I will do my job with best skill, and knowledge and to your satisfaction.
                    Signature.
                    Raosaheb Babarao Shinde.
                    RQ[protected]
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                      [Resolved]

                       RAVINDRA V KADKOL
                      I booked the ticket for my father and mother aged 80 and 75 years old to Dharwad for journey Dtd 26 Feb 2008. My parents boarded the bus at vashi at 11-30 PM, witch was to arrive at vashi at 10.30 PM.
                      The details of volvo bus is as below:-
                      Bus no:- 8898 From VT to Hubli.Dtd[protected]
                      Arrival at Vashi :- 11.25 ( supposed to arrive at 10.30 pm
                      Seat no :-5 And 6
                      I requested the driver to stop the bus if my father requests for toilet , as my father is facing problem of prostate glands.
                      At vashi the driver agreed to my request but stopped the bus after around 30 minutes after his request/s.
                      Finally my father forced to urinate in bottle while traveling at night.
                      My self with all my family members ,friends (around 50 persons) travelling in VRL buses since 12 years from mumbai.
                      This is my kind request to your management to tackle this type of situations in future & instruct the bus staff to assist
                      senior citizens. Or otherwise you will loose your regular passengers in futures.
                      Complaint marked as Resolved Aug 13, 2020
                      Dear sir,

                      I had sent one parcel( Steel samples around 5.5Kg) to Hospet through VRL courier on 13.03.2009 from your Chakan unit, Pune. Receiver name is Mr.Pomesh.K. Manager-QA Hospet steels limited Hospet.

                      As confirmed by me from Hospet that only the Empty Box is received at their end & samples were missing. I repeatedly followed with No: [protected] named Mr. Niranjan but still no feedback on the issue.

                      My details is Bill No:[protected] dt:13.03.2009, chakan VRL Branch.

                      I'm getting the calls repeatedly from them for not receving the samples.

                      Matter is serious.Kindly look into the matter.

                      Regards,

                      Udaykumar.Jadhav.

                      Cell: [protected].
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                        Vrl Logistics — Short Delivery of LRNo 220732456 [Resolved]

                         Nagaraj
                        My issues is, 4 bags of rice was sent via the above LRNo from Bellary to Bangalore on 12/01/08. Out of 4 bags, I was able...
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