Yatra Online / YatraTrip.in Complaints & Reviews

This complaint is specifically about the extremely terrible experience with the post sales representative, suman sahu and her team lead, gipsa jain.

Suman sahu lacks training to even be a post sales representative. She does not have any knowledge of the tour/sight seeing spots. Her response times, communication, efficiency is dismal.

Few major and unacceptable errors:

1. We were promised etihad or similar airlines as per the booking agreement but were eventually booked on the much cheaper and inferior turkish airlines.

2. The meal preference was asked 5 times in 4 months and still she booked it incorrectly for us in 3 of the 4 flights.

3. It was promised in the document that hotel details would be communicated to us 1 month in advance of the travel date, but they were sent only a week in advance.

4. I wrote and email to gipsa and suman on 22nd february to express my grievances over their poor service for schengen visa but nobody form that team ever responded on email.

I really hope an action is taken.

This was daylight robbery from yatra - turkish air flights were at least 8k cheaper per person than eithad, which we were over charged 48k for 6 flights that we combined booked. Do not expect such blatant cheating by a reputational brand like yatra.

Would advise everyone against booking any tours with yatra and would also share my experience on online blogs and social media.

Kindly refund of 5196.00 against reference number[protected] in my account as earliest. My flight booking from raipur to ahmedabad on 26.5.2017 by online. Due to some reason, i have cancel the booking, during cancellation i have opt e cash in place of direct cash credit in my bank account, i have email to customer care regarding the issue, but no response and refund of rs 5196.00 has not credited in my account.
Thanks
Yeman dewangan

Hi guys, my name is philip and i reside in bangalore, i have booked family trip with yatra.com for home stay at nandi hills bangalore. Booking was confirmed and when i called home stay person, they refused confirmed home stay as yatra has not paid any previous amount to them and they will not consider my booking (Booking was done through my credit card) and today 25.05.2017 from morning i am calling said no[protected] but til the day end. No one is picking the call and when i though to cancel the booking yarta team is not giving the refund of what i have booked. This is are not good with this yatra.com, pls be very cautious before your booking with yatra.com

Dear yatra.com
I was book a flight jetairways mumbai to delhi for 9th may 2017 (9w311) reference number[protected] it was cancelled by airlines.
And i was file request for refund my money to yatra.com customer executive he told me we refund u r money 3081 rupees. It was file on 8 may 2017 till the date it is not refunded and when i was again call to yatra.com he told me
We apologize for the late and file again my refund request after that i was recieved a mail your refund amount of 2531ruppes will transfer to u r bank in 2 -3 days then i was call again to yatra.com customer executive he again apologies and file my request for right amount 3081rupees. Now i m really disappointed with yatra.com becose last minute cancellation by arline and still i am struggling for refund
I was wondering that yatra.com or jetairways will compensate for that canselletion.
Kindly consider on that
Thanks & regards
Anshul grover

I am travelling to andaman from hyderabad and booked the hotels and sightseeing package from yatra.com through agent yash vardhan (Fraud)

We are 7 adults and 3 children.10 people travelling together. Yash vardhan sent me a quote yh3383696 for 1.19 lakhs with garden view hotels. I have asked for hotel with beach front view, he raised the amount to 1.30 lakhs and sent me the quote and asked me to pay the amount right away.

I have gone through the hotels before making payment, to my surprise i saw that the room was not beach front type. I asked this agent why the room is not changed. He said sir please make the payment and will get that room status changed to beach front. I trusted this agent and made the payment.

He started avoiding my calls from next day. I spoke to customer care, they assured a call back from yash vardhan (Agent) at the earliest. I didn't get any call that day.
Next day again i called from different number, he picked up the call and said sir i have emailed you with the changes you asked for, but i didn't get any email. He cross checked the email id and said he sent to some wrong email address.

How does he don't have my correct email id. He sent me the quotes until i booked the package with him?

I got a call from agent saying sorry sir i sent the quote to wrong email id. I asked him to send a email to correct id. He said he will do it one hour as he is in something important thing.

What makes him take one hour to send the email to correct id?

He again sent me the old quote with garden view room. I told him there is no beach front room type in the itienary. He said no you asked for garden view. I have paid 1.30 lakhs for package with beach front room. Earlier quote was 1.19 lakhs for garden view rooms.

I have raised the amount for beach front, why will i pay 1.30 lakhs for garden view.

I have asked to transfer the call to his manager. His name was sundeep. He said he will check the call recordings and call back by 5pm.

But there is no response. On the whole worst experience ever.

Rip yatra.com

I had booked a beach view resort (Red rock residency) in mangalore from 12th to 14th may 2017. I had paid the entire amount of rs 12094 upfront.

I was supposed to check in by 12:00 pm on 12th may.

I was travelling all the way from bangalore to mangalore for this. Now on 12th may, i get a message from yatra at around 1 pm (When i am almost near the resort) that the booking is not confirmed. I had made the booking on 10th may itself.

Now,
1) if the booking was not confirmed, why couldn't they intimate me on 10th or 11th.
2) what is the point of taking the full payment, if they cant confirm the booking.

When i went to the resort anyway, they also said that bookings are full and they had not accepted any booking from yatra.

And the dates being a weekend, i could not get reservation in any other resorts for that weekend.

Due, to this my family was stuck in mangalore and had to stay in local hotel. Which caused a lot of inconvenience and discomfort. And add to this the mental tension of not getting any other resorts.

This completely ruined my vacation and is seriously not acceptable.

I am never going to use yatra ever again.

Yatra booking num: yt22026744

I have booked the hotel through Yatra.com .When I reached the said hotel, Holliday heaven in ooty about 9-20 pm on 20/05/2017, the hotel manager simply told that no such booking has been done and they had similar cases reported earlier. I phoned to yatra customer care[protected] and to my surprise the Lady on the other part told me to that booking has not been done and asked me to find another hotel. I asked her that I am new in ooty and asked her whether She can alternately arrange any hotel. She told me that She would try and I asked her to ring me back. She never rang...I was waited for 3 hr but no call back also I was used my sbi reedom points about 3000 at last they canceled my booking we will refund the amount of 489 made by credit card and balance useing my reedim code
Please take some action please get back my reedom code to use it again

Sir, i have booked one room in munnar heavens through yatra.com for one day on 20.5.17 to 21.5.17. Now i have reached munnar with my family. But hotel management refused to allot room. Also your yatra support them also not responding. My yatra reference number is[protected]. My phone number is [protected]. My email address is sarath pot @gmail.com. This is very bad on your part. Please enquire this issue.

I have booked the hotel through Yatra.com on 06/05/2017. When I reached the said hotel, Mithran Residency, Chennai at about 9-20 pm on 16/05/2017, the hotel manager simply told that no such booking has been done and they had similar cases reported earlier. I phoned to yatra customer care[protected] and to my surprise the Lady on the other part told me to that booking has not been done and asked me to find another hotel. I asked her that I am new in Chennai and asked her whether She can alternately arrange any hotel. She told me that She would try and I asked her to ring me back. She never rang me back. After half an hour I phone back but another male voice responded without any knowledge my situation. I explained again and He also could not help me. At 9-30 with my Son, the mental anxiety I suffered is not expressible by words...
Booking Reference Number –[protected]
Hotel Confirmation Number: YAT[protected]

I had got online hotel booking at darjeeling done through yatra.com vide reference no.[protected] and hotel confirmation no. Yat[protected] on 19th may, 17 for four days wef 18th june, 17 to 22nd june, 17. Due to some reasons i want get my period of stay reduced for two days ie from 18th june, 17 to 20th june, 17 and tried to contact your customer consultants for number of times on customer care no [protected] but except computerised recording stating"all executives are busy in attending other customers call" and holding on for along time i could not succeed to get connected with any consultant. I look forward to seek your advice for getting my period of stay modified and getting refund of my balance amount. An early response is solicited.

Yatra reference no. Yh3266755

Yatra has cheated us..

We have booked our international holiday to europe which was to be departed on 23th may..
But manish anand who was main handler of our tour package haven't infromed us for all the documents and precautions to be taken for visa approval.. Becoz of which our visa got rejected..
And when we asked for the reason they just time passed 5-6 days then later told that u will have to apply again for which u may get appointment on 16may and our departure is on 23 may.. Later saying that visa takes 7-10 days for approval..

When we asked him to transfer our call to his seniour.. He made us to talk to his colleage megha.. About whom we came to know that she is not his seniour.. He did not transfer our call.. And dumped our package on his own..

Then we asked them to postpond our trip, as it was yatra 's employee mistake.. Still they are not getting ready..

I think yatra is now preparing its employees for how to take money from customers first in the name of booking holidays and then tell them that their visa is rejected and not refunding a single penny to customer..

Yatra has cheated us for ruppee 70000. For which i want refund..
Otherwise i will have to go to cunsumer court as i have all the phone recordings and proof for yatra cheating..

I will make sure all my friends and family member would never turn to yatra.. Worst website for any of booking..

Sir
i booked a ticket from chandigarh to delhi on 17th of april. but the bus got cancelled and the contacted person assured me that within 2-3 days i will get the refund. Today its 16 may its been one month and i still didn't got any refund back i have tried to get in touch with every one but its not use. its been really disappointing.
refereal no.[protected]
this is the referal no. i have done everything in my power to get my money back i under that Rs1260 might not be a big amount for you but it is my hard earn money and i want it back. please considered this request and help me.
with regards
Swati Sharma

We have arrived here about 30 minutes ago and we are asked to wait till 12PM to get a room.

You booked our tickets early morning on 12th, not even basic needs were taken care for your customer after landing to Delhi, did over night journey in a conjusted Van for 10 hours and now we would get no rooms till 12. (We are awake from past 26 hours and asked to wait for more 5 hours)
This is kind of torcher done towards us.

Do you still expect one to go for sight seeing after getting terribly tired??

I have booked a personalised trip to thailand and also gave them itinerary for the same which was given go ahead by sales and operations team now they have changed it without informing me, but when i am asking them to get it changed they r saying we cannot change it... Team is not at all responsible for calling back and updating customer when ever we call they say sir the assigned person is on another call. What do i do i have to go tomorrow as per the plan. Pathetic service not expected from such a good brand name.

Hi,

I have booked a ticket from Auckland to Delhi airline ticket for my wife on 24/06/2017 from www.yatra.com. On the booking page it comes up with Traveler details. I have entered the name of my wife as per passport.

Just to keep the name private, my wife's name as per passport is:

Given Name: xxxx Kaur
Surname: (nothing in the surname - its blank)

On the yatra booking...

Hi I am bindiya shelar I have done booking for Thailand package full payment is done my flight is on 13 may 2017 but still they have not given hotel booking voucher n itinary also v tried to call booking person but they just say today evening or tomorrow or before 4 or 5 days so I am help less now please help Yatra.com I trust on them n done but now I am stuck very worst experience n poor service they just give us no and name that also landlines no n extension no keep trying but no reply

I am tryphena prakasam, booked air ticket from yatra.com on 6th jan 2017 form my indian overseas bank debit card. Ticket amount 4020/- debited from my account but ticket not booked. I used mail id [protected]@gmail.co and phone no [protected]. I did not received any mail, any reference no. Any messages. But my amount is debited. So please take it serious and do kind for me. Other wise i will complaint it in higher level.

I would like to know the reason why I am suppose to pay extra amount once I have confirmed and paid the price I was shown.
I would like to withdraw my booking and get 100% refund if you are not processing the flight tickets with the amount I have paid.
Since I have paid the amount i was requested while processing/ purchasing the ticket on Yatra.com I would like to get my flight tickets in confirmed status for the same.
The...

It's disappointing to see such a online travel company to be irresponsible in there customer care service.

I have booked a ticket from Yatra Reference number –[protected] from Mumbai to Manchester (Brussels Airlines) departure date 8th April 1.05 am for my Wife and Kid. Presently I am I UK. On 6th of April my mom got admitted in hospital and hence wanted to reschedule the ticket. Since my wife was busy there in Mumbai I tried to re-schedule ticket online but it said to connect call center to reschedule. Then I tried calling from UK on this number - +[protected], before 24 hours, but unable connect. IVR responded “Invalid Number”. I also tried many other telecom operators in UK but unable to connect. However after 12.30 am (i.e. of 7th April) I was able to connect to an yatra emergency number +91 [protected] but was kept on hold for almost 50 mins, but nobody answered (please refer attached screenshot from phone).

Finally gave up and messaged my wife to call Yatra in Morning once she wakes up (as it was 3 am in India). In morning when she got connected to same number[protected] the representative responded that since it after 24 hours it can’t be rescheduled neither it can be cancelled.

I wanted to understand that Yatra provides service for international hotels and flight but there is no way to connect yatra if someone is trying to connect outside India. I tried all the options to reschedule the tickets but failed to do so.

They responded that they are looking into it. Now its almost one month and there is no response. I also followed up (on April 27) with them but still no response.

It take hardly 10 mins to book a ticket, but for any issue they taking us for ride.

-Manoj Singh
+44 [protected]
[protected]@yahoo.com

I have booked a flight ticket, earlier i have asked them they said you can do it online and the amount will be adjusted, now they are saying it can't be adjusted.
Just now i was rescheduling they were saying we can do that, but now they are saying it is not in our hand.

It is same as booking a new ticket, then what is the matter of rescheduling, and while cancelling also, there is no refundable amount, and flight is refunded.