Yatra Online / YatraTrip.in Complaints & Reviews

Yatra.com, took money from my booking and said room is confirmed . And immediately they called back and said its Cancelled and my Money will be returned in 15 days. And its not at all a small amount.

They never even try to help us by telling that since they could notget my preferred hotel, they will try to get in similar hotels. They just cancelled without even our consent.

I will never suggest Yatra.com to anyone. Still now my money has reached me back.

While booking flight on30sep16Lucknow to Delhi, transaction Rs 3715 settled through pg support bildesk for Yatra dot com But flight not booked due to link failure However Yatra dot com not making refund till date Transaction ref no confirmed by bill desk is as under
GCBI [protected] payment confirmation
by Bill desk
Central Bank Of India ac number is
[protected]and Bank ref no is
62640275 YATRA /INB

Summary :
o I trusted and booked though Yatra booking reference :[protected], Hotel confirmation number : YATA[protected], But Yatra.com has totally failed to confirm the booking with Krishna Palace
o It is the option given by Yatra to book in Claresta, hosur . I didn’t even know such hotel existed. And they promised the alternate booking there.. but that is also not confirmed
o Totally un professional behavior by Yatra Employees ( Aditi and Sandeep) by giving wrong promises and mis-communication
o I have lost peace of mind on my well-earned vacation and made my family stand on the roads for more than 3 hrs.
o I ended up Paying RS. 5105 instead just paying Rs. 1505 /- of none of my mistake.
o Till today I did not receive any payment from yatra
It was such a worst experience with Yatra. Com on April 7th . There is no commitment on the booking. And there were lot of false promises made and totally unprofessional way of handling the customer which resulted in loss of money and suffering for entire family. Please read through the sequence of events to understand the issue better and how myself and family have suffered because of YATRA.com

• Have booked a stay for one night ( for April 7th) in Hosur though Yatra.com ( Booking refernce :[protected], when I tried booking on April 6th I had a challenge with payment I have received a call within few minutes, I was impressed with prompt call. Some one helped me to complete the booking and received the booking confirmation as well in few minutes. Everything was going fine till then.

• On 7th Evening, after a very tiring day, I went to the hotel I booked ( Sri Krishna Palace Business Hotel, Hosur ), at evening 7.45 PM . To my surprise, hotel management told me that there is no booking made for me by Yatra and they did not get any confirmation . I tried calling Yatra Help line, it took 20 minutes to get connected to an Executive ( Aditi), I explained to her about my situation, She requested me to give the phone to the Hotel person. She talked to them, nothing worked out. In between she cut the line, I had to dial again and wait for 20 minutes to get connected ( Thanks to IVR). After spending nearly an hour in the hotel they said they do not have room to accommodate us.

• Then Ms. Aditi Gave an option, she said she has booked an alternate hotel “ Claresta Hotels “ . I asked multiple times about the confirmation . She told me that she has spoken to claresta and will also send a confirmation to my Mail ID and SMS. Unfortunately I did not get any SMS or Mail .

• I reached Claresta around 9.15 PM. Again a big surprise, Manager in Claresta also said ( Mr.Subham) they did not get any confirmation from Yatra and NO ROOMS were booked on our name . He said he can give us the room but they need a voucher from Yatra . Again I called Yatra Help line, She came online after 20 minutes and said, she has already sent the mail to hotel. But hotel mail box did not have the mails. Drama continued there also, she asked me to give the phone to hotel manager.. she talked to them and promised them that she will sent the voucher in 10 minutes, based on that confirmation, they gave me the room . I thought things are settled.

• I got a call at 11.30 PM from the hotel manager, he informed me that he did not receive any voucher from Yatra, and I have to pay the total bill. And the new hotel cost is much higher than what I booked initially. I tried calling Yatra help line Again . Unfortunately it was a totally new guy ( Sandeep) who talked ( Aditi disappeared and refused to come online) . Now the tone is totally different, he said the cost of the new hotel is high ( Rs. 3545/-), so he can’t send the voucher and asked me to pay from my pocket, and Yatra will return the payment I made for Rs. 1505 and additional Rs.1000/-, rest of the money has to be paid from my pocket . I had conversation till mid night, the guy ( Sandeep) did not listen or understand what I was talking, he was keep on saying the same thing, my points were

I would like to hear from Yatra.com.. How are they going to pay the money for two hotels I paid ? and how will you compensate the spoilt vacation ??? it was such a Worst experience with Yatra.com . Please guide me how do I take I to consumer rights .

Hotel lemon tree, chennai booked from 09.04.2017 to 10.04.2017 via yatra.com. card txn:MAST-POS/YATR.
After the booking an amount of 1721/- had been debited to my account. An SMS to this effect was received on 08.04.2017 confirming the payment. Then it was found the booking has not been confirmed neither yatra.com has responded to the emails sent nor responded to the phone calls made. The money has not been recredited into my account.

I traveled to Thailand on 10th of February 2017. I did flight bookings via Yatra.com. Prior to my travel I got email from Yatra regarding flight schedule change. Flight from Phuket to Bangkok got delayed by more than around 3 hrs. So as per discussion with Yatra executive we decided to go for refund. Yatra raised query to Thai Smile on 16th of January 2017 as per their records. After doing lots of follow up no success till date. I contacted Thai Smile, they told me they have already returned money back to Yatra in January itself. I shared the same mail with Yatra but no response. Being a patient customer I didn't expect such service from Yatra. I didn't do anything wrong then why I am suffering from last 3 months to get my money back. Kindly provide my refund.

0n 28th march I booked a round trip from Chandigarh to pune with Yatra.com under booking number[protected] and I got a confirmation email from Yatra.com that your ticket was booked and ticket is attached in confirmation email . On 30th March received a call from yatra customer care ([protected]) that your ticket has been canceled and you have to pay Rs 4612 extra to again confirm your ticket. My old parent are travelling and this is only one flight non stop from chandigarh to pune have to pay extra money.My Questions are

1) how can a confirmed ticket can be cancelled when they sent e-ticket with PNR number?
2) Why i have to pay increase in fare price difference, if there is any misunderstanding between yatra and air india airlines ?

Called 3-4 times on yatra customer care that how can a confirmed ticket can be cancelled they are not giving proper answer to my question and say's call to air india customer care we can't do anything . if i have book the ticket from your site and you charged me fee for that how can they people can say like this ... even wrote a complain on [protected]@yatra.com their complaint site but no reply ..

Request refund of Rs4612 which they have charged me extra.

My refund for flight cancellation is due for more than 3 months. My flight on 30-Dec from Hyderabad to Chennai got cancelled by Trujet. And trujet claiming that they credited the refund to yatra on 2-Feb itself but even till today(1-Apr) i haven't got my refund back. I have been corresponding for this matter with Yatra customer care team through mail but no improvement.

YATRA REF NUMBER :[protected]
PNR NO : 00VD83
FLIGHT NO : 2T - 207
CANCELLED DATE : 30-Dec-16

Enclosed : Refund completion mail from Trujet customer care.

Complaint id - YA:3085964

Hi,

I booked a hotel on 27th March 2017 on yatra.com.

The money is deducted from my bank account but no confirmation on hotel booking.

No reference number found or generated.

Please update me as soon as possible. I raised complaint but its 48 hours and no update on my complaint. Customer care not picking the call. The details of the assigned person is below

Hardesh Gupta
Travel Consultant
Fraud & Risk Management Team
India - 122001
Contact us:[protected]

Thanks and Regards

This is really pity to say you that I was a trusted user of your site. But now I lost faith on it. I troubled a lot yesterday and today as well. When I was trying to book domestic flight from Delhi to pune, I had applied sbi elite voucher E-code to receive a discount of rs 5000, but it was failing each time with error transaction has been declined by your bank. But when I checked with sbi bank they told me the transaction has not been reached through gateway. I even tried other sites to pay amounts with same elite sbi card but I haven't faced such an issue. Even yesterday I was ensured by yatra technical person this issue is exist at yatra or at gateway side. I tried almost 100 times to complete transaction since yesterday. Basis flight charges also increased by 3000, and I tried with other site to book a flight ticket with same sbi card and it's done. But still that e code not used on your site. This was really upseting moment for the customer that you provide coupon to avail and not working properly basis flight charges also get increased and no one help customer from yatra. This is really pathetic situation I ever had faced. If someone really hear on this message please solute my problem and please help to escalate an issue to upper management.

Hi Yatra,

I have done booking via yatra. Money has been deducted from bank but nothing is reversed. When it will be reversed. Could you please help. I am in urgency.

Yatra Status -
Sorry for the inconvenience caused during your payment attempt. Unfortunately, due to payment failure your booking has failed. Please find below the transaction details for Booking ID[protected]
1.Your first attempt for the payment of Rs. 3, 176 done at 28/03/2017, 17:03 hrs has failed. Kindly note, no payment is received at Yatra's end.

Regards,
Nilesh

Could you please help me in getting the flight tickets and the hotel vouchers for my Mauritius trip(YH3132360) .On 15th March'17, the complete payment has been made

The commitment was of three days to send the tickets/vouchers.Being so popular I had chosen Yatra over local agents so that I could get best service and see what best I am getting.Few other messy things happened earlier also but do not want to get into them again.

I really need no explanation over this, just ask them to send my flight tickets and hotel vouchers at the earliest.Thank you.

Pl refer my booking ref no.[protected] for hotel booking at bhubaneswar but surprisngly u have not intitiated any cashback discount to my account till date contrary to ur message of initiating within 48hrs of checkout. Plase arrange to refund of the discount amount immediately.

D/r. Gourishankar
Pakalavari street, berhampur (Gm)-760002 odisha
Contact no:[protected]
Email:[protected]@rediffmail.com

I had booked tickets to Mumbai-Delhi Return Ticket. Booking Reference Number[protected]. I travelled from Mumbai on 20/03/2017 but due to Supreme Court matter continued I could not use the Ticket from Delhi -Mumbai on 21/03/2017. Information of the same was given to Go Air Counters at the Delhi Airport.The ticket was booked on line by using Credit Card. The amount may please be refunded to my account .

Kindly refund the amount o[censored]n used ticket of Go Air having PNR YQ4CQL

I booked Europe package from yatra for 13th May ( ID : 1924314) . After all the documents arranged, they changed the dates to 15th May, and asked me to cancel the trip as they can't give me the promised dates . They informed me the date change after 3 months from booking . Now its very late for me to book from other vendor .If you can't meet the dates promised then tell upfront so that we can book from other travel agents /website . Now you are returning the money you took, but the package prices have increased in 3 months, and who will pay for these increased prices .This is highly unprofessional behavior from a brand like yatra .

I have booked a return ticket from New Delhi to Bagdogra from 6th April 2017 till 16th April 2017.

Although the departure ticket is confirmed but the return return ticket has been put on awaited status.

I have received a confirmation mail from YATRA stating that a representative will call me to confirm the details but none of the representative contacted me.

I have tried contacting the yatra representative yesterday night through the app portal but again no response.

Today afternoon i have contacted yatra on[protected] ans an executive Ms. Jabneet Kaur (Complaint No 3015595 )informed me that the new fare rates are 8000+ and i need to pay the difference of amount 4000 to get the tickets confirmed.

She also infomed that the rates are updated dynamically and there was some issue with the Yatra site therefore wrong airline price was displayed on the site and booking of the tickets took placed at the wrong displayed rates.

As this is a problem from the Yatra site then why i have been levied an extra charge of Rs 4000. Its a responsibility of Yatra to provide updated information on their site if they are doing booking on a real time basis. Any discrepancies should be bear by yatra site not by the consumer.

When i asked about the consumer complaint helpline no and email id on which I can raise this issue, she refused to provide any of the details.

I request you to confirm my current booking or refund me the fare as per the current rate (Rs 8000) through which I can do a new booking of the same day else I will be forced to move to DGCA and consumer court.

Booking Reference No:[protected]

Hi,

My account is already linked with Uber but every time when I try to book a cab it asks to link yatra with uber.

Can you please look into this as there is no way to contact you people other than mail.

I am unable to use my ecash, else refund my ecash into my account.

Mobile number: [protected]

Please do the needful.

Shatru.[protected]@gmail.com

Don't believe Yatra.com Hotel Booking.
Recently I have suffered for three bookings.
1. Ref No:[protected]
Booked On: 20 Feb 2017 for Hotel at Darjeeling on 7th to 9th Apr. 2017.
I have paid the partial amount as per condition of yatra. But after two days Yatra.com is cancelled my booking and informed that specific hotel is sold out for that days. And they have returned my money.

Above experience is better than my next two experience.

2. Booking reference:[protected] | Booked on: Wed, 01 Mar 2017 at Mandarmoni on 11th to 13th March, 2017. I had paid full payment.
It was my family tour from Burdwan to Mandarmoni By car ( Distance 245 KM).
When I was driving on road and call to Hotel for late check in and expected time of reach my destination at 2PM then they inform me that there was no any confirmed booking by Yatra.com in my Name. And they have nothing to do.
Then I call to Yatra.com support section. They informed that they are checking and will call to me after one hour. But after two hours when we about reached to Mandarmoni again I was call to yatra.com. Then they asked Hotel is sold out and Hotel management informed late so they are very sorry only and they are finding any other hotel to accommodate us but it will take time two hours again. And they had repeatedly requested me for refund the money. But I had not agreed to refund my money.
Please realize our situation my family members were on road and they are inability to find any hotel and want to refund the money. And they have not shown any responsibility excepted refund of money.

When I reached the Mandamoni and find a suitable hotel because it was a holiday and weekend. I was bounded to take refund.

3. My last experience is very cool :
Booking reference:[protected] | Booked on: Wed, 15 Feb 2017 at Mussoorie for my respected members of Office Boss for the date of 18th to 19th March, 2017.
I have paid partial payment as per condition for 4 Rooms and 1 room total 5 rooms.
on 19th March, 2017 Hotel Desk was informed to my Guest that we ( Hotel) have not received any payment. So you should be paid full payment Rs.19, 796( Four Rooms) and Rs.4949.00 (One Room).
Then my guest informed me and very costly I have contact with Yatra.com when I was a long drive from my home town for my jobs. It was to very difficult to contact with Yatra.com.
And then it was resolved the issue after update of Yatra.com to Hotel management.

So above facts were created bitter experience to Yatra.com.

I had booking for pune-jamme-pune round trip booking from yatra.Com. But due to some reason i had cancelled by booking for jammu-pune flight. And also i had received confirmation for cancellation for jammu-pune flight. But when i had checked for my remaining booking, i was shocked for that yatra.Com had cancelled my total booking against referance no.[protected].
When i had contacted yatra.Com customer care for the issue, they told me that i had given mail for cancelling total booking of pune-jammu-pune round trip. But i had done cancelation online on yatra.Com website by giving referance no. Then how shall they receive my mail.
And i have received cancellation details for the trip which i was expected to cancel i.E. Jammu-pune trip.
When i have asked them to check mail which i have received from them, they told me that they are able to mails.
After that one lady from yatra.Com called me for the same issue, she requested me to forward the mail which i have received for cancellation confirmation to tanya.[protected]@yatra.Com. And told that yatra.Com will refund the amount.
After that i asked her to give me some docket number for their complaint, she had not given me and told that she had taken the issue further.
After that i am regularly giving mail for confirmation, i am not getting single reply for my mails.

Now i should get my total amount refund which i have done pune-jammu-pune round trip booking. Because due to the above issue i had to done new booking for pune-jammu trip at rs. 11000/-

regards,
tushar mapari

I have booked an international ticket bangalore to abudhabi amount 79077 deducted in my account but yatra saying not received when approcahed my bank they are asking letter from yatra stating payment not received then they will refund help me out sir ref no[protected]. Again i have once more made payment and received the ticket. Now kindly solve my problem

Rasheed
[protected]

I was booking hotel through " Yatra APP " on 8th March and first booking of the hotel was successful but due to error, my second hotel booking was not successful and the amount was deducted from my credit card. An Amount of Rs 877 was deducted from credit card ending with " 0850 " but no booking confirmation came. I tried re-booking for third time and now its successful. So please refund my second booking amount of Rs 877 which was not successful.

I have attached screenshot of my credit card bill. I tried calling hotel customer care and I am not able to connect to them.