Yatra Online / YatraTrip.in Complaints & Reviews

Complaint id - YA:3085964

Hi,

I booked a hotel on 27th March 2017 on yatra.com.

The money is deducted from my bank account but no confirmation on hotel booking.

No reference number found or generated.

Please update me as soon as possible. I raised complaint but its 48 hours and no update on my complaint. Customer care not picking the call. The details of the assigned person is below

Hardesh Gupta
Travel Consultant
Fraud & Risk Management Team
India - 122001
Contact us:[protected]

Thanks and Regards

This is really pity to say you that I was a trusted user of your site. But now I lost faith on it. I troubled a lot yesterday and today as well. When I was trying to book domestic flight from Delhi to pune, I had applied sbi elite voucher E-code to receive a discount of rs 5000, but it was failing each time with error transaction has been declined by your bank. But when I checked with sbi bank they told me the transaction has not been reached through gateway. I even tried other sites to pay amounts with same elite sbi card but I haven't faced such an issue. Even yesterday I was ensured by yatra technical person this issue is exist at yatra or at gateway side. I tried almost 100 times to complete transaction since yesterday. Basis flight charges also increased by 3000, and I tried with other site to book a flight ticket with same sbi card and it's done. But still that e code not used on your site. This was really upseting moment for the customer that you provide coupon to avail and not working properly basis flight charges also get increased and no one help customer from yatra. This is really pathetic situation I ever had faced. If someone really hear on this message please solute my problem and please help to escalate an issue to upper management.

Hi Yatra,

I have done booking via yatra. Money has been deducted from bank but nothing is reversed. When it will be reversed. Could you please help. I am in urgency.

Yatra Status -
Sorry for the inconvenience caused during your payment attempt. Unfortunately, due to payment failure your booking has failed. Please find below the transaction details for Booking ID[protected]
1.Your first attempt for the payment of Rs. 3, 176 done at 28/03/2017, 17:03 hrs has failed. Kindly note, no payment is received at Yatra's end.

Regards,
Nilesh

Could you please help me in getting the flight tickets and the hotel vouchers for my Mauritius trip(YH3132360) .On 15th March'17, the complete payment has been made

The commitment was of three days to send the tickets/vouchers.Being so popular I had chosen Yatra over local agents so that I could get best service and see what best I am getting.Few other messy things happened earlier also but do not want to get into them again.

I really need no explanation over this, just ask them to send my flight tickets and hotel vouchers at the earliest.Thank you.

Pl refer my booking ref no.[protected] for hotel booking at bhubaneswar but surprisngly u have not intitiated any cashback discount to my account till date contrary to ur message of initiating within 48hrs of checkout. Plase arrange to refund of the discount amount immediately.

D/r. Gourishankar
Pakalavari street, berhampur (Gm)-760002 odisha
Contact no:[protected]
Email:[protected]@rediffmail.com

I had booked tickets to Mumbai-Delhi Return Ticket. Booking Reference Number[protected]. I travelled from Mumbai on 20/03/2017 but due to Supreme Court matter continued I could not use the Ticket from Delhi -Mumbai on 21/03/2017. Information of the same was given to Go Air Counters at the Delhi Airport.The ticket was booked on line by using Credit Card. The amount may please be refunded to my account .

Kindly refund the amount o[censored]n used ticket of Go Air having PNR YQ4CQL

I booked Europe package from yatra for 13th May ( ID : 1924314) . After all the documents arranged, they changed the dates to 15th May, and asked me to cancel the trip as they can't give me the promised dates . They informed me the date change after 3 months from booking . Now its very late for me to book from other vendor .If you can't meet the dates promised then tell upfront so that we can book from other travel agents /website . Now you are returning the money you took, but the package prices have increased in 3 months, and who will pay for these increased prices .This is highly unprofessional behavior from a brand like yatra .

I have booked a return ticket from New Delhi to Bagdogra from 6th April 2017 till 16th April 2017.

Although the departure ticket is confirmed but the return return ticket has been put on awaited status.

I have received a confirmation mail from YATRA stating that a representative will call me to confirm the details but none of the representative contacted me.

I have tried contacting the yatra representative yesterday night through the app portal but again no response.

Today afternoon i have contacted yatra on[protected] ans an executive Ms. Jabneet Kaur (Complaint No 3015595 )informed me that the new fare rates are 8000+ and i need to pay the difference of amount 4000 to get the tickets confirmed.

She also infomed that the rates are updated dynamically and there was some issue with the Yatra site therefore wrong airline price was displayed on the site and booking of the tickets took placed at the wrong displayed rates.

As this is a problem from the Yatra site then why i have been levied an extra charge of Rs 4000. Its a responsibility of Yatra to provide updated information on their site if they are doing booking on a real time basis. Any discrepancies should be bear by yatra site not by the consumer.

When i asked about the consumer complaint helpline no and email id on which I can raise this issue, she refused to provide any of the details.

I request you to confirm my current booking or refund me the fare as per the current rate (Rs 8000) through which I can do a new booking of the same day else I will be forced to move to DGCA and consumer court.

Booking Reference No:[protected]

Hi,

My account is already linked with Uber but every time when I try to book a cab it asks to link yatra with uber.

Can you please look into this as there is no way to contact you people other than mail.

I am unable to use my ecash, else refund my ecash into my account.

Mobile number: [protected]

Please do the needful.

Shatru.[protected]@gmail.com

Don't believe Yatra.com Hotel Booking.
Recently I have suffered for three bookings.
1. Ref No:[protected]
Booked On: 20 Feb 2017 for Hotel at Darjeeling on 7th to 9th Apr. 2017.
I have paid the partial amount as per condition of yatra. But after two days Yatra.com is cancelled my booking and informed that specific hotel is sold out for that days. And they have returned my money.

Above experience is better than my next two experience.

2. Booking reference:[protected] | Booked on: Wed, 01 Mar 2017 at Mandarmoni on 11th to 13th March, 2017. I had paid full payment.
It was my family tour from Burdwan to Mandarmoni By car ( Distance 245 KM).
When I was driving on road and call to Hotel for late check in and expected time of reach my destination at 2PM then they inform me that there was no any confirmed booking by Yatra.com in my Name. And they have nothing to do.
Then I call to Yatra.com support section. They informed that they are checking and will call to me after one hour. But after two hours when we about reached to Mandarmoni again I was call to yatra.com. Then they asked Hotel is sold out and Hotel management informed late so they are very sorry only and they are finding any other hotel to accommodate us but it will take time two hours again. And they had repeatedly requested me for refund the money. But I had not agreed to refund my money.
Please realize our situation my family members were on road and they are inability to find any hotel and want to refund the money. And they have not shown any responsibility excepted refund of money.

When I reached the Mandamoni and find a suitable hotel because it was a holiday and weekend. I was bounded to take refund.

3. My last experience is very cool :
Booking reference:[protected] | Booked on: Wed, 15 Feb 2017 at Mussoorie for my respected members of Office Boss for the date of 18th to 19th March, 2017.
I have paid partial payment as per condition for 4 Rooms and 1 room total 5 rooms.
on 19th March, 2017 Hotel Desk was informed to my Guest that we ( Hotel) have not received any payment. So you should be paid full payment Rs.19, 796( Four Rooms) and Rs.4949.00 (One Room).
Then my guest informed me and very costly I have contact with Yatra.com when I was a long drive from my home town for my jobs. It was to very difficult to contact with Yatra.com.
And then it was resolved the issue after update of Yatra.com to Hotel management.

So above facts were created bitter experience to Yatra.com.

I had booking for pune-jamme-pune round trip booking from yatra.Com. But due to some reason i had cancelled by booking for jammu-pune flight. And also i had received confirmation for cancellation for jammu-pune flight. But when i had checked for my remaining booking, i was shocked for that yatra.Com had cancelled my total booking against referance no.[protected].
When i had contacted yatra.Com customer care for the issue, they told me that i had given mail for cancelling total booking of pune-jammu-pune round trip. But i had done cancelation online on yatra.Com website by giving referance no. Then how shall they receive my mail.
And i have received cancellation details for the trip which i was expected to cancel i.E. Jammu-pune trip.
When i have asked them to check mail which i have received from them, they told me that they are able to mails.
After that one lady from yatra.Com called me for the same issue, she requested me to forward the mail which i have received for cancellation confirmation to tanya.[protected]@yatra.Com. And told that yatra.Com will refund the amount.
After that i asked her to give me some docket number for their complaint, she had not given me and told that she had taken the issue further.
After that i am regularly giving mail for confirmation, i am not getting single reply for my mails.

Now i should get my total amount refund which i have done pune-jammu-pune round trip booking. Because due to the above issue i had to done new booking for pune-jammu trip at rs. 11000/-

regards,
tushar mapari

I have booked an international ticket bangalore to abudhabi amount 79077 deducted in my account but yatra saying not received when approcahed my bank they are asking letter from yatra stating payment not received then they will refund help me out sir ref no[protected]. Again i have once more made payment and received the ticket. Now kindly solve my problem

Rasheed
[protected]

I was booking hotel through " Yatra APP " on 8th March and first booking of the hotel was successful but due to error, my second hotel booking was not successful and the amount was deducted from my credit card. An Amount of Rs 877 was deducted from credit card ending with " 0850 " but no booking confirmation came. I tried re-booking for third time and now its successful. So please refund my second booking amount of Rs 877 which was not successful.

I have attached screenshot of my credit card bill. I tried calling hotel customer care and I am not able to connect to them.

I have paid 23500 Rs amount but yatra.com agent said they didn't received payment. So again online payment. So two times paid for same tour. They promissed paid soon. But I m still awaited for refund my amount. I have payment on 14 Feb. 2017. But complains about refund. They promissed payment refund will be on one week. But still pending

Mobile no. [protected]
Pls refund my amount

I have booked an andaman trip for my parents with booking id yh3040384 for 9 th december 16. I have planned the whole journey from indore to andman to indore through yatra.com whose total cost was rs 1, 13, 750 /-
That trip was cancelled due to bad weather by yatra itself.
From that day i am regularly connected with yatra customer care for my refund, every time they told me wait for 15 days we are processing on your maximum refund but any person or representative never call me back for any update or refunds, after hundred's of calls they refund in february 2017 only 45330/- against indore to andman to indore booking. After this yatra representative ensuring me for more refund initiated at the end of february, again no update from yatra, they are assuring me from last 3 months that they are refunding 100% amount.in march yatra representative suddenly denied to refund any amount beyond 45330/-, and directly given me the mails of their directors and senior to talk further-
1-krishna. [protected]@yatra.com - vp
2-sandeep. [protected]@yatra.com - sm
3-priya. [protected]@yatra.com - unknown

This is too annoying and not ethical to start the whole communication again with other persons of yatra after keep patience of 3 months.

This trip was booked by mr. Nivesh and handled by mr. Nitin rana and mr. Sandeep ji

I request you to look into the case for the refund as soon as possible as i am already on the verge of my patience.

Thanks

It is regarding my Andaman's booking (Booking reference number: YH2989786). It was a land only package for 5n/6 days starting 8th of December 2016 but due to bad weather it was cancelled by Yatra team itself.

From that day to today, Yatra never informed me about anything. Every time I have taken the follow-up regarding the same. Yatra never updated / called me for then refund, every time I took the initiative and called customer care.

I have paid ₹ 45 thousand but out of this I received refund of around 37 thousand after so many follow ups.

it was a natural disaster so i am entitled for full refund but here i would like to mention that yatra people once booking have been made they don''t even bother to call you for any upadate. the customer keeps on calling and they keep on lingering the matter. is this the way customers are dealt??????? i would not recommend anyone to go with yatra. before booking they will call you daily but after booking you are trapped and then no response??????

vishal piplani

I Nitinkumar from Maharastra booking id YH3118032 booked for europe in less than 1 Lack . actually i came hear for australia trip & diverted for big aportunity of sell. Then i book my trip at delhi base office Mrs.Ridhi chopra as a first care taker from Yatraonline. Then they transfer case to Mr.Gourav who is yatra expert. He send me email (3 diff type packge absulatly diff frm my packege) & i cant sleep that night. after all 10 to 15 emails for paper working. This deparment is phone less work for customer frastration.
i bookon 7 jan from that day i realize what is tension & frastration. Then they given handover to pune base uddan agent. they send me 3 to 5 emails reharding my packege but i fail to meet him by their working criteria or anything else. Uddan having some parttime college student to handel the case for Schengen visa. I have better idea for abrod visa by my passed trip to 3 countrys. Lastly i make paper work.that time i realize that it is simple for any tourist company & it is daily work for him. This department is only with phone ( no meetup) at 9 pm & day time phone is unanswered. upto this stage i pay 1.20 k to yatra. By this type of working lead in my schengen rejection visa. I think which is not unexpected to yatra people. because that moment they send me Thiland packege msg on my mobile with out tension & also given advice that do not retry for schengen visa in between 6 month consulate blacklist me. So thiland is better for me. but I write apale to France consulate which is also unanswers yet. I am self emplyer with 10 year IT returned & go for tour purpose with my wife & i have big assestes in india. Then where is actual fault done. My own conclusion is Behind the europe trip their will be some White cooler scam. They given me panelty of 60 k as cancelation but i have not guilty for that. I have guilty for my own credit & frasteration. So i knob the door for NCH- National consumet desk for "consumer right" is my upcoming way.
"Why they not handle my case properly" is my tagline for that or "They given me packege for companys any polycies for illigal earning".
So God given me power for solve it. i also given challenge to Yatra.com for they wested my 60K & i also capable & wanted to weast 60 K extra for my answers behind it.

This writing is not a slip of the pen each and every word is by my own experience in your Yatra And it was a decisive battle for me.

Thank you in advance and also waiting your kind reply.

It is regarding my Andaman's booking. (Booking number: YH2904923)
Above said booking was planned on 9th of December 2016 but due to bad weather it was cancelled by Yatra team itself.

From that day to today, Yatra never informed me about anything. Every time I have taken the follow-up regarding the same. Yatra never update / called me for then refund, every time I took the initiative and called customer care.

I have paid arround ₹ 1 lakh ( package : 82 thousand + mumbai to Chennai connecting flight- 15 thousand) . But out of this I received refund of 3 thousand for connecting flight and 46 thousand for Andaman package, after so many follow ups. Even though your executive ensured me for maximum refund.

I can understand this was natural disaster and it was group package so it will take time for refund, this is not my consern.But why should I need to take follow ups every time? When you say, you will update me in 15 days then it is your responsibility to update me atleast after 20 days. But every time I call customer care ask for remaining amount refunded and they say me to wait for another 4, 5 days.and now they even don't care to reply my emails.

I request you to look into the same and ensure me for maximum refund.

Waiting for your kind reply.

Thanks in advance.

I booked a flight for
To,
Sharjah
Wed, 15 Mar, 2017

from
Ahmedabad
Wed, 15 Mar, 2017

but even after payment sucessful i didnt get e-ticket
Booking Reference Number[protected]

Yatra.com dont even talk back after sending mail that they will contact you after so and so period...
sometimes it takes forever to reach a executive
my question is how could they deduce money without even having info about seat reservation

We booked a trip to Mauritius for 6th-12th Feb from Yatra at package cost of 1, 90, 000 from kolkata which got cancelled due to a huge cyclone Carlose.This happened because suddenly on 5th late night we got call from Mauritius that flights have got cancelled and so we requested Yatra to cancel the trip as it was impossible to go and asked for refund.We even told them to reschedule if in case refund was not possible.After a lot of follow up, they refunded only the air part of Rs.89, 506 but are not refunding the rest neither are they rescheduling although more then a month have passed and although we informed them asap we got the information from Air Mauritius and are givin false commitments.We request you to take action.Contact persons were Rajat Saxena, Sonak Saha. We had given them reschedule dates as well. They are ignoring phone calls and are mostly not replying to emails and are constantly