Yatra Online / YatraTrip.in Complaints & Reviews

I have booked holiday package through yatra and the agent while explianing the package he clearly told that they is a inclusion of breakfast and dinner and there wont be a lunch as we are out of hotel. So we agreed for this and made a full payment. Once the payment is done the agent started behaving entirely different by saying we didn't mention anything about breakfast and dinner.
And also while booking we taken honeymoon package and also in that mentioned candle light dinner. When we asked hotel they dint have any update on this. Again we called to customer care and inquired then they told to arrange. But drama not over here because hotel person clearly told that they will arrange candle light dinner but we have to pay for that food. So some one need to explain me here what it means when yatra people say candle light dinner. After calling again and inquired about this the answer is there is a miscommunication and pay the money.

So can somebody help me on this?

I booked an air ticket from bangalore to kolkata through yatra portal on 19/6/17. The booking reference no is[protected]. Yatrae have charged a convenience fee exactly same as that of ecash i earned by earlier bookings. So effectively i am not getting any advantage of ecash. Other service providers like goibigo do not charge any convenience fee. Can you resolve the issue.

I booked one way ticket from chennai to delhi for 14th april 2017. My yatra promo code worth rs 500 got activated but i could not use it as it was showing that payment method not choosed. If i book an uber without using promo code it's working fine. Now the code's validity is over. Yatra provides bad service in problem like these. If i get stuck in payment option yatra calls back asking problems i am facing. But in problem like these where i couldn't use promo code, i have to just sit and wait for someone to call me back. I called customer care and they assured me that i'll get call back from yatra. When i didn't receive any call i wrote back to them, still no reply. There's no direct number to call for these problems. We have to call some other service desk and then they will transfer our call to concerned service team and that too if they are free.

I booked a round trip for jet airways flight from yatra.com and needed to cancel the first leg of my itinerary.

Firstly, they did not allow me to cancel this and told me that if i cancel one part of the journey, the complete journey will be cancelled. Then they asked to get in touch with jetairways directly and cancel one part. I did that and one of the jet executives cancelled it but they told me to get a new ticket issued for the same pnr from my travel agent, which should not result in any charges whatsoever as this is already paid for and confirmed by the airline.

When i contacted yatra again (4th time in 6 hours), they told me that i have to pay for the second trip as it is considered as rescheduling as per their policy. And this was told my their senior executive on the customer service platform.

Even after 4 calls, my issue still remains. I have a confirmed pnr from the airline but yatra is refusing to issue a new ticket for the same pnr without paying rescheduling charges
.
I really hope they resolve this soon.
I will not suggest yatra as a preferred travel agent to anyone. I have another trip booked with them already after which, i will never use yatra again.

Sir,
Yatra ref: yh[protected] th june-15 june)
The problems faced by us are as below point wise,
Day 1: after briefing in the hotel, nobody was available in the hotel to say what is the programme for the day, anyhow we managed the first day sightseeing without any oxygen cylinder. After returning to hotel, nobody came to tell for next day programme.
Day 2:we were fully dependent on driver, no guild, no oxygen cylinder was provided in the vehicle, u can imagine the agony of elderly couple. Ur local manager replied we are having 36 people so it is not possible
Day3: in the similar fashion, we again started without any oxygen, tour manager informed to driver that same will be provided at check post. We waited for two hrs, but nobody came, as the weather was started to be harsh, we took risk and complete the journey with fear instead of joy. Whole journey completed without any support of yatra officials or any support.
Day4:ultimately third day evening, mr shivam appeared and ask very casually sir, koi dikkat to nahin hain? You can imagine the level of our frustration and after a llot of argument he provided a cylinder, we were feeling cheated by yatra, it was appearing that we are on somebody s mercy.
Lunch was arranged in hotel, but it was of very 2 poor quality, we came to know that food was prepared by workers who was deployed there for other works.
In the end i will say that our experience was horrible, u will be surprised to know that your management in leh is so poor that drivers, hotel managers were smiling just saying accha to aap yatra se hain, ye sab se bekar company hai.

Yatra has provided a photographer who took some snaps, kindly arrange to send to us.

My mail id : [protected]@gmail.com,
[protected]@powergridindia.com
Mobile no: [protected]

Thanks for providing... Tour

P k goel

Dear users,
This e cash is totally loss for you. For an example - if you go for flight tickets, the money shown in their first page (Plus lucrative e cash) is not the actual money you are going to pay.in the final step, the amount will be more than the actual cost in respective airlines. Yatra very generous giving e-cash (This part is the attractive to trap customers), but they don't allow you to use (Last point in their t&c). I bet if you wish to use e-cash 5000, surely you have to. Spend them 50000 rupees.

Yatra.com didn't provide me the services as per their itirinary. Deluxe room in 3 star hotel was offered, whereas a normal room in a substandard hotel was provided to me. Instead of 4 offered visiting places, i was taken to only one place. When contacted yatra.com after returning from nepal, the company replied that we have not insisted to book tour plan from our company, and you must satisfy yourself with whatever the company provided.

I request this forum to help me out in getting refund for the services not provided to me by yatra.com

I booked for a ticket flight ticket through yatra on 12-jun -2017, yatra services received the payment but didn't complete the bookings.

They claimed the prices are changed now so we cant complete the booking however they received the payment and also no proper response on refund

Very disappointing service from yatra

Neither the refund status is displayed in their website

Hi sir,

Yatra is providing unprofessional service?

I had booked the room at chandana inn for the 3rd june night stay with my family. I had booked & received the confirmation by yatra on the 18th may

When i reached the hotel & submitted all the details their receptionist causally shared they have not received any such request.

After waiting for an hour at their lobby called yatra instead of helping me yatra executive spoke to at hotel reception chandana inn the receptionist & their manager mr. Nadakumar & asked me to stay at service apartment managed by chandana inn? I kept the phone.

Had to talk & act tough & logic of foul play at both end & we are not fools to listen your story after sharing of exposing the double standards then the manager gave the room after 2 hours?

On the 6th june your executive amit misra disconnected the phone i am unable to submit the review (I think yatra has intentionally blocked the review.

I am unable to talk to them on their numbers/ no reply to email.

My intention no other customer should face the same problem again & yatra should be help responsibility on ethical grounds & take to court.

Regards,
Hemachandran
+91-[protected]

I have cancelled the bus ticket for 10th june on 9th june i. E. 24 hrs before the time and as per rules i should get 85% of ticket money back.

Total credit card amount spent 1382.00
85% of 1382.00/- is 1174.70/-

But they have credited only 486.00/-

I submitted a complained to them in there portal but, no reply as of now.

Request id - 4176199
Feedback type - complaint
Booking ref no.[protected]
Query about - bus - cancellations

Why is it like this please let me know asap. Thanks nikhil [protected]

Hi,
It was a very bad experience to book a hotel through yatra. We did multiple booking in the same hotel and had to cancel all of them due to unavailability of room.
We reached the hotel at 3am morning and were denied room, which put us in lot of trouble.
Customer executive spoke to the hotel owner and accepted to refund. Complaint id - [protected]. Request you to kindly help.

Booked a bus using your portal! Firstly the bus provided cancled the pickup point! Then they were not at the pickup point at the time mentioned. The bus was 1:30 hrs delayed in departure! Also along the way had too many issue at the rto.

The expected arival at bhuntar from delhi was 8:30, which is no where close! Its 3-4 hrs delayed! What should a passenger do in this case, where they have further travel plans. Please help

I had booked my flight ticket from yatra but they had guided me wrong to book flight tickets. Due to yatra mistake i had to cancel my flight. Airlines had refunded money to yatra but yatra still not refunded me money.

Do not book any flights from yatra.com i will suggest to book it directly from airlines because if you cancel flights airlines will directly refund you.

Yatra.com team is fraud.

I have tried to cancel a rail ticket for one passenger of 3 (Name - sandeep sharma) and selected only one from selection, but yatra has cancelled ticket for all passenger's. Now after 2 days i have to travel and now after this blunder from yatra how can i travel and in the summer season how i'll get train ticket?
I was very old customer of yatra and also very big fan of yatra, but after this act i want to file a case against yatra.com

I have made the entire payment of my jet airways flight for june 10, 2017, and have also received a received a receipt of the same. However, i have not received my e-ticket yet. I am unable to print the e-ticket from the yatra site is showing me some unknown error. My booking reference id is[protected] and my pnr no is cbtzph. Please provide me with my e-ticket asap.

I complain in yatra about my fight situation is it cancel or reschedule but yatra not giving any response.
Goair flight 122
Jun 22-confirmation #[protected]
Hyderabad hyd
8:15 pm
Kolkata ccu
10:30 pm
That my flight information.

In yatra flight status is confirm but go air calling that flight cancel so i am in confusion about my air travel

I booked a homestay with yatra. The address mentioned on your website for this property was wrong. Till date, i am not able to reach your customer service. Also, host contact number was not provided by yatra to track the status. Wrong address, no contact number of host, no customer support for the alternate arrangement so i can't ask more from yatra. No refund too.

Dear sir/madam,

Booking ref. Number - ya:3618149

I'm writing this email with a lot of grief and sorry. We are extremely disgusted with the services extended by yatra.

I have been injured so badly on the way to tigers nest as we had a bad fall from the horse and we were taken to paro genral hospital and web had been instructed to be on bed rest and quit the trip, when i called the emergency helpline, i'm said that you'll can't cancel our booking as it's non refundable or even manage to book another next absolve flight and instead asked me to go to the airport myself. Disgusting service!

We have been charged proportionately for 3 people so we expect not to get an extra bed, bed one double occupancy and one single. Or worst come worst, a bigger room. Starting from tashi namgay in paro and now in thimphu, dorgi elements. This hotel is so hopeless that it is refusing us from providing a bigger room, an extra pillow a stand fan as it's so claustrophobic in this room. Zero courtesy extended by the hotel and yatra's local boy mehgraj.

Sightseeings are all being eliminated and been taking us when it's time for them to shut. We just go in the bus like fools and take a round and come back to the hotel. We have been repeatedly been complaining to your yatra local leader, mehgraj.

We will definitely be taking this to all media and social media as well as to other various platform to take up this matter seriously and to another level, even to the court of law for that matter. We have 8 others group members who are suffering, literally!

There are many more points noted down with us with pictures and timings. We shall post them soon and file the same with all 8 tour members with us.

Kindly look into it at earliest or we shall take the necessary action what so ever!

My local number is +[protected]

Regards,

Dear sir/madam,

Booking ref. Number - ya:3618149

I'm writing this email with a lot of grief and sorry. We are extremely disgusted with the services extended by yatra.

I have been injured so badly on the way to tigers nest as we had a bad fall from the horse and we were taken to paro genral hospital and web had been instructed to be on bed rest and quit the trip, when i called the emergency helpline, i'm said that you'll can't cancel our booking as it's non refundable or even manage to book another next absolve flight and instead asked me to go to the airport myself. Disgusting service!

We have been charged proportionately for 3 people so we expect not to get an extra bed, bed one double occupancy and one single. Or worst come worst, a bigger room. Starting from tashi namgay in paro and now in thimphu, dorgi elements. This hotel is so hopeless that it is refusing us from providing a bigger room, an extra pillow a stand fan as it's so claustrophobic in this room. Zero courtesy extended by the hotel and yatra's local boy mehgraj.

Sightseeings are all being eliminated and been taking us when it's time for them to shut. We just go in the bus like fools and take a round and come back to the hotel. We have been repeatedly been complaining to your yatra local leader, mehgraj.

We will definitely be taking this to all media and social media as well as to other various platform to take up this matter seriously and to another level, even to the court of law for that matter. We have 8 others group members who are suffering, literally!

There are many more points noted down with us with pictures and timings. We shall post them soon and file the same with all 8 tour members with us.

Kindly look into it at earliest or we shall take the necessary action what so ever!

My local number is +[protected]

Regards,
Arvind jalan

I was under discussion with various travel portals for a 6n/7d singapore trip for 2 couples. Yatra too qouted for the package and i was being serviced by mr. Abhishek mittal (Yatra representative - [protected]).

We were under discussion for more than a week, but yatra was not able to match the lowest quote i received from another travel agent.

But last evening i. E. 02.06.2017, i got a "bumper sale singapore...