YOU Broadband India Complaints & Reviews

Internet connection not working. irresponsible response from customer care since 10 days. who will do my office work ? who will compensate me for my tensions??

didnot resolve the issue even after 10 days and no proper response from customer care.

Account number: 2060408...

I am having with You Broad band, i raised complaint on 26/06/2022 for connection change to new address. i tried so many sometimes to the customer care but they are not responding, every time they are saying we will resolve the issue as soon as possible.but they don't.

The worst thing from the You Broad Band team is calling and saying please make recharge for your connection as my account recharge is expiring soon.
br...

I've been using you broadband about two and a half months.
And i have registered complains more than using it.
In surat at our area not much broadband service providers are available, so I've joined youbroadband because their office is nearby.
But after i started using it from the very first day i getting speed issues,
But they told us that whithin a week it will get shorted, So I've wait.
But still no...

We have subscribed for 100mbs plan on You Broadband. We are currently getting less than 20mbps. Internet stops working during the night. I am working from home in the night shift and since the internet is not working, I'm unable to work. My account detail is 2168146.

Complaints raised have no response other than restarting my router, which I have done many times to no avail.

I have attached the screenshots from...

I submitted my router on 26 April 2021. Router collection person told me that I'll get my refund within 45 working days. I tried to reach on CUSTOMER CARE SERVICE NUMBER 4-5 times in this whole year. But I still haven't got any resolution.

Do you have any option for this problem.
If yes then please guide me for this.
Thank you...

I have raise a complaint regarding data issue.. On 23 apr 22..still no body came to resolved the issue... I have listed 3 days data.. Also...

It's been more than 7 days, but no engineer visited to install my broadband connection. The payment has been done by case and person who collected the payment told me that out engineer will contact you in 7 working days.

I've filed numerous complaints, but each time the customer representative told me than there are no complaints filed by me.

CRF No: CC621540...

Connection not working.
complaint no[protected].
issue not solved..
Irresponsible response from Customer Care.
No response from Excutive team of
Ajmera housing society
Masulkar Colony
Pimpri...

I am having Broadband Connection of You Broadband, which is not working so many times and their local service executive were unreachable...

Since the day I confirmed my payment on my You Broadband website I am not getting proper support .A day after paying amount I received call from You Broadband and asked me to purchase router in urgency which they only sold me at high price also on website it was showing cabling status as tick but there were no single cabling done and also it was showing feasibility as green tick and the local technician from You Broadband told me connection...

There is no internet for past 6 days, I have raised a complaint for the internet connection issue no one is responding at all and had a call multiple times with customer service there also not responding which person will help me to fix this issue...

Hello,

I have a regret that why I renewed my services with You broadband. This is not the first time I have experienced such pathetic service. My internet is not working properly from 3 Feb'22 and I raised a ticket through the app. Since that day, I have been contacting your customer care every day. I have been assured that they have escalated to the concerned team to resolve this issue. But no one called me yet. No technician...

I've tried to complain several times with customer care for the connectivity related issue and I've always been given false beliefs of solving the matter. Due to their continuous pathetic service my work is getting hampered as I've been working from home due to pandemic.

Its been more than a week since the issue persist. I have urged them to cancel my continuing plan and allow me the refund amount as they are unable to provide...

I have discontinued the services from You-broadband.
Filed a complaint for return of Modem and collection of Rs 750 against it twice to the company’s Nodal officer.Account no-2058342.
Current request number is[protected]Jan-2022)
Previous request no is[protected] which is the same(18-Nov-2021)
No action has been taken and no refund yet....

From last 5 days I gave my complaint regarding internet is not working. When Technical team visit they told me they you have to change your whole Fiber Cable. Now it's a 5th day and no track of any visit of technical team or even a call. When I called to customers care they all are saying all the things like parrot every time like please gives us time, we will resolve it.

Thank you....

Internet connection not working from 19th January 2022 and today is 26 January 2022. Their customer support team is not giving any proper reason. And saying "we register your complaint and our team is working"...

Hello,

I was using You Broadband service in 2020.
Relationship Number : 2023116
I have stopped using the service since Aug 2020, informed about the same to You boadband and asked to refund the deposit of Rs 750.
They said they have created the request and I will receive refund via check. I never received any kind of check.

In Jan 2022, I called and again requested same, the customer care...

I have given amount for new connection. There use to call for connection. Once paid no one is worried about connection. Cable guy not available. Etc etc.....

Since 36 hours internet connection is not working and no body is responding on the call. Pathetic service by YouBroadband and their service representative.
Mr. Hiren Pandya[protected] and Mr. Pankay[protected].
They are treating us as beggar as we have paid up for 1 year.
Fraud company and cheap people.
Never go with youbroadband....

This service provider network is so poor day by day
No proper support from staff,
Using their network, my brother was attending a job interview and the network was poor and suddenly stopped working,
He couldn't complete the interview amd he was given a second chance, now to our surprise he recieved mail stating he didn't select,
Believing the network and he started his interview and You Broadband screwed his...