YOU Broadband India Complaints & Reviews

I made payment on 9th August for new broadband connection to YOu BroadBand and then follwoed up with them for connection.

No one took the pain to call me or contact me..Then after 15-20 days, their technical guy came and told me that connection not possible.

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-----Payment receipt message - I have soft copy which I will attach here[protected]

Thanks for...

I applied for a connection on 24th september & i waited for 5 days for them to get the cabling & all other procedures done but i hadnt heard from them. Later on i cancelled my connection on 28th of september and asked for a refund, ever since then i have been calling the customer care for my refund its been 15 days and all they have been saying is “our team will contact you within 22 hours” i waited for a week for them to contact me ....

I have purchased 75 mbps plan but since last 1 week speed reduce to 5 mbps.
i have send many emails to customer care their nodal officers but no response....

Dear Team,

We have taken a new you broadband 50 MBPS connection two weeks before. However, there is neve get a speed more than 15 MBPS once. And usually getting 10 to 12 MBPS speed.

I made complaints 4 times in last 12 days. but no positive action and response.

Very poor service and speed....

I have requested for shifting of my broadband connection on 25th september and after 15 days only my documents are submitted nothing else and customer care executives are just forwarding my complaints only,
i am woring from home as it professional and also my kids are having online classes and without broadband we are unable to do our works so i just want to get it done...

My relationship number is 2041704. I had taken your plan of 3 months and 7 days for Rs. 3, 600 that commenced from 26/7/2020. I'm located in Thane, Brahmand.

I am forced to write this email with utter disappointment from the services provided by you. From 26/7/2020 till date i.e 27/9/2020 your WiFi was not working for approximately 19 days. I had made multiple attempts to contact your contact center, local vendor office and...

Hi,
I already raised a request for cancellation for my broadband but i didnt get any positive response from your end now its more than 45 days still i didnt received any checque from your comany.
I request you guys to please initiate my request asap waiting for your reply.
Regards,
Mohammed...

My internet connection is not working since last 20 days....

I bought You Broadband internet subscription of 6 month with 100 Mbps internet speed. But from the first day when my subscription has been started, i am getting only 20 mbps speed. I tried submitting complaint to them through their mobile app 3-4 times, no one answered. Then i mailed them my complaint and they mailed me back saying your problem will resolved in few days. It is a almost month since i purchased this service and my problem is...

Hello,

I have cancelled you broadband internet connection before installation with your agency.

I clearly mentioned that i have urgent requirement and if you can do within 2 days then only i will take your connection, but after paying money that agent told me that it will take minimum 15 days.

I asked him to refund my money and he refused.

So please refund my money asap otherwise...

Hello,
So i am having constant packet loss and the customer service doesnt do anything and im sick and tired of this isp. The problem is the way my routing has been done, all video calls stutter and minimum 30% packet loss in games.
So if this could be fixed it would help a lot or i would love a refund for my entire yearly plan.
Thank you...

I have made payment of rs. 1999 online to you broadband on july 16, 2020 for high speed router 1200mbps. I have called their customer care many time and also wrote to nodal. Maharashtra on aug 12, 2020. A plain reply came that they have forwarded the complaint to respective department. No action or response from any department. I again wrote to nodal office on aug 28, 2020. Till now no response nor any action from you broadband...

Dear sir,
I am can't using internet from[protected] i am continuously calling customer care but not get satisfaction reply from thier so help to get my money refund
Regard,
Vipul dayma
[protected]...

Dear sir,
I am not able to connect with internet of you broadband from 10-9-20 to till now please help me...

Hello,

I have requested a connection for broadband on march 27 2020, but the connection never went through due to the lockdown situation, i was ok with this and gladly request a refund for the paid amount for which i was informed that refund would be processed via a cheque to the registered address.

The date today is september 14th 2020, it is close to six months and i have not received a refund, this is my...

I have complained to broadband service provider but they are closing ticket after 1 day all the time. From last 2 months...

It is intimated that, on 16 Jul 2020 I was registered with You Broadband, Hyderabad for new broadband connection by the name of National Skill Development Corporation and registration amount for Rs 2361/- has been made by Hareesh T (User) through online from his account on same date. Relation Ship Number is CC455891. Unfortunately the company could not provide the connection. Despite of repeated calls & emails company decided to cancel the...

Pendurthi...

My name is hiral patel from navsari. My mobile number is [protected]. I use you broadband connection at my shop. I renew my 50 mbps connection on 16/9/2019 for 12 months, and they cut off my connection on 10/9/2020. They are mention as 12 months and cutoff 5 days early. We must require internet connection for my work. It's cheating with me. You broadband cheat with me. I have already 3 connection of you broadband than after they cheat me....

Dear,

I have been raising the complaint from you broadband mobile app and customer care. There are 3 instances where they are cancelling my request without any further clarification. Also, no service engineer is assigned to the tickets.

I have raised this request via email as well to nodal officer as well and there is no response from them as well.

I have to purchase separate mobile data plan...