Zaakpay.com Complaints & Reviews

I had booked ticket and i have paid through sbi Net banking and payment gateway is mobikwik irctc says payment refunded in zaakpay pg but not received in my bank please resolve this.

Transaction id: [protected]
Refund id: [protected]
Refund bank name: ZKPY
Refund date: 22-Feb-2018

Kindly do the needful for my ticket refund amount...

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I had booked ticket and i have paid through sbi debit card and payment gateway is mobikwik irctc says payment refunded in zaakpay pg but not received in my bank plz resolve this.

Transaction id: [protected]
Refund id: [protected]
Refund bank name: zaapkay pg
Refund date: 20 february 2018

Kindly do the needful for my ticket refund amount.

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A

alakh choubey

from Udaipur, Rajasthan

Feb 26, 2018

I have cancelled a ticket on irctc.co.in . But i haven't received my refund yet in my account. It has been more than ten days since i cancelled the ticket and when i checked the status it is showing that money has been refunded to zkpy bank. I am attaching all details here.please resolve this issue ASAP..THANK YOU.

irctc ticket refund amount - Comment #3018242 - Image #0

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I have booked ticket by zaakpay and when i cancelled railway has refunded but money didn't come to my account
Refund id [protected]
The ticket was from coimbatore to jhansi and the refunded amount was 920 please refund as soon as possible..
The amount was refunded by railway on 22nd feb 2018 but till now it did not return to my account i request u to resolve the problem as soon as possible
And please mail a customer care number

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I have booked ac3 class ticket from mumbai to kanpur but amount not refunded in my bank account till date and status of refund showing on irctc site is amount refunded zaakpay pg account my train pnr number is [protected] train no 22121 and train name is lko ac sup experience please refund my money in my icici bank account. I have through icici debit card but amount not refunded in my bank account till date please do the needful and refund money at the earliest

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Feb 25, 2018

Updated by abhishek11011989 Please transfer to my bank account

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N

Naveen Rebels Naveen

from Hyderabad, Telangana

Feb 26, 2018

Sir I have booked ticket no 18-Feb-2018 payment completed i have paid through
my Andhara Debit card
some personal reason cancelled my ticket on 16-Feb-2018
IRCTC says payment refunded on 19-Feb-2018 ZKPY(zaakpay)
but not received in my bank account. Please Resolve my problem

not got refund of money in my bank account till date booking in irctc site - Comment #3018240 - Image #0

not got refund of money in my bank account till date booking in irctc site - Comment #3018240 - Image #1

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H

Hussain024

from Korampallam, Tamil Nadu

Feb 26, 2018

Irctc pnr no.[protected]
Date 11.02.2018
AMOUNT Rs. 1740.00

Please refund to my account ad soon

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I booked ticket from irctc as the train cancelled on running date authority itself cancelled my ticket and said that amount will be refunded in 3-4 working days and now at the website status shows that money is refunded but i not recieved yet. I want my money back to my account by which i have paid the amount. Kindly resolve my problem as soon as possible...

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Mar 02, 2018

Updated by Tariq_91 I didn't get my money back yet

Mar 05, 2018

Updated by Tariq_91 Kindly refund my money as fast as you can otherwise I will file a case against Zaakpay.

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R

Rr999

from Ahmedabad, Gujarat

Feb 26, 2018

I booked the through irctc app after next day i will cancel my ticket but it not come in my account i havw book the tickets through bank of boroda debit card.
Transactions no:[protected]
Cancellation id/refund id [protected] so please solve my problems as soon as possible.
Thanku

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Address: 361280

Website: gj

I have booked ticket in tatkal quota on 20 feb 2018 but transaction is failed due to not seat avilable and payment completed i have paid through sbi debit card and payment gateway is mobikwik irctc says payment refunded on 23 feb 218 in zaakpay pg but not received in my bank plz resolve this.
Transaction id: [protected]
Refund id: [protected]
Refund bank name: zkpay
Refund date: 23 feb2018

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Feb 24, 2018

Updated by Saketsing1 Sorry i have paid through icici debit cards

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I have booked tkt from irctc on 20.02.2018. The transaction of amount of rs 815/- was failed. The amount has deducted from my account and irctc also confirmed that the transaction has been settled. However the amount is yet to be received by me. Please look out the matter for early settlement. The transaction i'd is [protected] and dated 20.02.2018. The tkt was from njp to danapur north east exp.

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Address: Ahmedabad, Gujarat

Website: [email protected]

I have booked ticket on 17 feb 2018 payment completed i have paid through bob debit card and payment gateway is mobikwik and due to some personal reason cancelled my ticket on 18-feb-18 & irctc says payment refunded on 18 feb 2018 in zkpy (Zaakpay) pg but not received in my bank account. Please resolve my problem asap (As soon as possible). my refund id is [protected].

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Address: Mumbai City, Maharashtra, 400709

Website: zaakpay.com (ZKPY) via IRCTC

I have booked ticket on 17 Dec 2017 payment completed i have paid through SBI Internet Banking and payment gateway is mobikwik and due to some personal reason cancelled my ticket on 13-Feb-18 & IRCTC says payment refunded on 16 FEB 2018 in ZKPY(zaakpay) pg but not received in my bank account. Please Resolve my problem ASAP(as soon as possible). If I pay through Net Banking So why you refund Zaakpay. I dont know about that and i dont have any account on zaakpay. so please i request to you resolved my problem as soon as possible.
Mob:-[[protected]/[protected]]
Transaction id: [[protected]]
Refund id: [[protected]]
Refund bank name: zkpay
Refund date as per IRCTC: 16 FEB 2018

Feb 22, 2018

Complaint marked as Resolved

Amount refunded on very next day, once the compliant raised, Need to speedup to refund to actual account once amount received to zkpy from source, a week stipulated time is not done.

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D

Dey amit

from Bengaluru, Karnataka

Apr 2, 2018

Dear sir,
I booked railway ticketing in IRCTC online transaction .I got a mail from IRCTC thay are refund amount of Rd.980 from zeekpay pg but I could not get the bank .
This is the mail from IRCTC
PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 980.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:29-Mar-2018
Refund processing date:02-Apr-2018
Refund amount:980.0
Refund reference no:ZP5685e37f3bdd4
Payment Option used : Zaakpay PG

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K

Karthik Vishwa

from Madurai, Tamil Nadu

Apr 3, 2018

booked a ticket online from irctc website using HDFC net banking.

Therafter, i cancelled that ticket from irctc. I got the message a few days leter that the refund amount ₹600/- has been transferred to zaakpay pg account but not credit my bank Account. Please check and refund my amount.
Following are the relevant details:

Pnr number:[protected]

Irctc transaction id :[protected]

Refund processing date:22-mar-2018 (19:58:34Hrs)
Refund amount:.600Rs

Refund reference no:zp566d2c959ea0b

Payment option used : zaakpay pg

amount not refunded by zkpy to bank account - Comment #3057238 - Image #0

amount not refunded by zkpy to bank account - Comment #3057238 - Image #1

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D

Dey amit

from Bengaluru, Karnataka

Apr 4, 2018

Dear sir,
I booked railway ticketing in IRCTC online transaction .I got a mail from IRCTC thay are refund amount of Rd.980 from zeekpay pg but I could not get the bank .
This is the mail from IRCTC
PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 980.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:29-Mar-2018
Refund processing date:02-Apr-2018
Refund amount:980.0
Refund reference no:ZP5685e37f3bdd4
Payment Option used : Zaakpay PG

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Address: New Delhi, Delhi

Website: www.zaakpay.com

Dear sir i have use on irctc payment on your merchant side my Debit card My ticket was not booked and Transaction was failed but not credit but my Account was debited with Rs. 3510.00 and after 12 days amount will be not refund in my account. My Transaction no is
1-: [protected] on 07/02/2018 Train-: ANVT CPR SPL (05116)

This amount is refund irctc but not credidt my account

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T

tejbir1296

from Bengaluru, Karnataka

Feb 22, 2018

I was booking ticket on 14 Feb, but transaction failed and my payment had cut but no refund provided to me.
Transaction ID:. [protected]
Transaction RS. 1390
Date :. 14 Feb 2018
Train:. Samta Express(12808)
From:MTJ to: VSKP

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Address: Ahmedabad, Gujarat, 380015

I have booked ticket in 3rd ac class on 14 feb 2018 from bmki to adi in train no 19270
I cancelled this transaction but payment not refunded in my account till date.
Irctc payment refunded status shown following -
Transaction id: [protected]
Refund id: [protected]
Refund bank name: zaakpay pg
Mail id [protected]@gmail.com

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With all due respect, i cancelled a ticket from rbl-hpu, pnr-[protected] class 3ac, with cancellation id-[protected] on date - 16/2/2018. The amount that was to be refunded was 1550. Irctc status shows the amount have been refunded in bank zkpy bank. But i've still not received any amount. Please look into the matter asap. And please solve my problem. Irctc being a very reputed and most used in general public is not expected to make such trouble for their customers. Thank you
Shashi kumar sharma
[protected]@gmail.com
[protected]

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R

risab thilak

from Warangal, Telangana

Feb 21, 2018

I tried to book 2 tickets of cost RS.650/- .The amount RS.655.90/- got deducted already from my bank account but my tickets aren't booked and it's showing as failed transaction. Please help me to get my amount back to my bank account. PFA.

refund money from irctc - Comment #3013324 - Image #0

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S

Sushank Dani

from Nagpur, Maharashtra

Feb 22, 2018

I booked tatkal ticket from ADI - NGP on 17/02/2018 in ADI Puri Exp - 12844. Amount of Rs. 1625/- was deducted from account. When I checked the settlement status on IRCTC it is showing as "payment settled" with Zaakpay PG. but amount is not refunded in my account. I did payment through SBI debit card. Please get the amount refunded soon.

refund money from irctc - Comment #3014470 - Image #0

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I booked tatkal ticket but it was waiting ticket so i canclled it but after 1 week money didnot back irctc shows that they refunded zkpy bank on 16/02/2019 after 4 days it not refund so please help me as soon as possible and tell me what is the reason for late refund timing other paymet methods are so easy and refund on time

Transactio id -[protected]
Refund id - [protected]

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G

Gyan Shanky

from Sambalpur, Odisha

Feb 20, 2018

I cancelled a ticket through irctc.com but the money didn't get credited to my saving bank account . On irctc getting a message as the money has been refunded to zkpy bank.
Transaction Id [protected]

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R

raaj24

from Pune, Maharashtra

Feb 20, 2018

I have not received the refund yet, its showing 760rs refunded on irctc website on 08.02.2018 but its not credited yet in my bank account. CancellationID /RefundID [protected]

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Following are the details provided to check & refund the amount immediately for the irctc ticket booking failed transaction.

Transaction id: [protected]
Date of booking: 20-feb-2018
Transaction amount: rs. 370.90
Bank name: zaakpay pg

Railway ticket booking
www.irctc.co.in

Ticket is not generated and irctc site showing as transaction failed.

Plz do the needful and refund the amount at the earliest

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Address: Raipur, Chhattisgarh, 492001

I have booked tickets on irctc
Amounting to rs 4500
On 7th of february
And i have cencelled it on 7 february
Till now i have not received my refund amount
Transaction id [protected]

The amount is processed from irctc on 7th only but till now not credited to my account
Same day cencelled transaction from other payments company has been credited to my account but yours not
Plse solve the issue

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Address: Gandhinagar, Gujarat, 382007

I have booked the ticket for madgaon on 13th february using mobikwik but somehow the transaction failed.
But my money is deducted from my account.
I thought it will refunded in 7 days
But when i see the failed transaction status it is shown that money is refunded
And it is showing that money is refunded to the bank zaakpay pg.
So please do needful to it

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J

janiparth104

from Ahmedabad, Gujarat

Feb 20, 2018

What are u doing
There is no reply from two days

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Address: 506009

Dear sir,
< div dir="auto">
My ticket was not booked on 9th of jan 2018
But my amount was detected from my sbi account you send me the message that it will be refunded soon but not credited to my account.
My username: hari65214
From agra cantt to kazipet jn
Telangana ecpress train no. 12724
Date:10/01/2018.

I am attaching my bank statement
So plz kindly debit my money in to my account.

An amount of rs 740.0 deducted against irctc txn id [protected] on 09-jan-2018 will be refunded as your ticket could not be booked / service not rendered.

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S

Sachinsopanchavan

from Visnagar, Gujarat

Feb 19, 2018

I have cancelled train tickets but haven't received refund but status show that sen to bank and bank is zaapay .pls find attached screenshot of transaction and provide refund

about my ticket refund - Comment #3010586 - Image #0

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Address: Sangli, Maharashtra, 416410

Website: www.mobikwik.com

I had cancelled my e ticket booked via irctc mobile app on 14 february 2018. The transaction id for the same is [protected] and the amount to be refunded is rs 3240. The irctc website shows the amount has been refunded but i have not yet received the amount in my bank. Please refund my amount in my bank at the earliest as lot of time has elapsed between cancellation and refund

Zaakpay.com customer support has been notified about the posted complaint.

Feb 09, 2018

Shahrukh Shah's response My debit card block by zaakpay please unblock my debit card

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R

rajgr5

from Chennai, Tamil Nadu

Feb 19, 2018

TRANSACTION ID [protected] refund still not came

refund of cancelled ticket - Comment #3010839 - Image #0

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S

Shahrukh Shah

from Makrana, Rajasthan

Feb 20, 2018

My visa card block by you ples my debit card unblock

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S

S G Selva Sekar

from Sivagiri, Tamil Nadu

Feb 20, 2018

I had recharge ₹399 jio rechrge mobikwik app, amount deducted my account shows zaak e payment got payment
Message SBI worth debit card Rs399.0 on POS[protected] at ZAAK EPAYMENT SERVICES txn#[protected].
When will i got recharge??

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I have try to book my railway ticket by debit card from irctc via zaakpay. When i was fill all details for payment from my account, the application is unfortunately closed and 365 rs deducted from my bank account. But the ticket is not generated and there showing transaction is failed due to not responding.
Here i want to say how can i received deducted amount.
Please help as soon as possible. Thanks

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T

tetronical

from Alampur, Telangana

Feb 19, 2018

I booked train ticket on 15 February 2018, from Dehradun to Kathgodam. Unfortuantely the transaction failed. This was the first time I'm using this service.
So, please resolve the issue the sooner the better.

money deducted from my account but not refunded when my ticket not generated - Comment #3010511 - Image #0

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G

gajanan mathpati

from Kankauli, Maharashtra

Feb 19, 2018

Sir i have booked a ticket on irctc official website through your bank payment option. But irctc ticket was failed. So payment deducted at the time of booking is now refunded to your bank. But till your bank not semd this money to my bank account. Kindly plz settle this issue..

money deducted from my account but not refunded when my ticket not generated - Comment #3010643 - Image #0

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V

Vijay Jadawala

from Rajkot, Gujarat

Feb 20, 2018

I cancelled my ticket from Bapudham Motihari to Ahmedabad on 14Feb 2018 PNR No.[protected] transaction id protected
Please refund my amount as soon as
Please do it

Thanks

money deducted from my account but not refunded when my ticket not generated - Comment #3011925 - Image #0

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Hi,

My name is samyvel and made a payment to bajaj finserv and the transaction i'd is ib/zaakpay/25472/zp8a1df61466cc on feb 14, 2018 through bajaj finserv portal. The amount was debited from andhra bank and would like to know if the amount is received at the bajaj finserv as i received error after the amount was debited. If the amount is not received at the bajaj finserver please refunf the amount back to andhra bank.

Regards,
Samyvel

Feb 27, 2018

Complaint marked as Resolved

resolved

Zaakpay.com customer support has been notified about the posted complaint.

Feb 27, 2018

Updated by Samyvel resolved

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S

sonkar83

from Kolkata, West Bengal

Feb 19, 2018

I have cancelled my e ticket booked via irctc mobile app on 15.2.2018. The transaction id for the same is [protected] and the amount to be refund 1960. The irctc website shows the amount has been Refund zaakpay pg but I have not yet received the amount in my Bank.. Pleased refund my amount in my Bank account state bank of India.

Zaakpay.com Complaints & Reviews

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Zaakpay.com reviews & complaints page 61

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