Zomato Complaints & Reviews

My ID FE201525
My phone [protected]

This wasn’t delivered even after waiting for an hour and finally some other order delivered to me and ZOMATO is asking sorry and telling us they will refund

First tell us are we fool you will dance as you people want ?
And are you guys giving us in free ?

This ### is irritating me if this problem doesn’t cleared then definitely I will send a legal notice

Waiting for more than an hour and product not delivered and easily ZOMATO is saying we are sorry we will refund if you want

Sir
I am BOJJAGANI AJAY my zomato I'd is FE2039459.my account is terminated because of identity fraud.sir I am in hospital when that time my friend is used my account and my account is terminated.so please unlock my account.This account is most valuable to I and my family.so please unblock my I'd and give my I'd back .my mom is un healthy and my family Status is financially very so please understand and give my I'd back .I never do this mistake again so please sir.so please understand my situation and my family situation.
Please check my past performance.i am a hard-working person. I am a good delivery partner and fastest food delivery person so please once check my I'd my ordering times .
Sir please this job very very important to I and my family so please unblock my I'd this is my humble request 😭 😭🙏🙏

Mera fe id 498801
Mobile no.[protected]
Coustmer ko order deke aaya phir bhi mere food not diliverd ka palanty laga diya
aur naam order id confirm sub confirm karke order diya

Its been 30+ hours. Still my profile verification is showing pending ( FE3061412 )

I had applied for delivery partner in Zomato with there app, its been 30hours still my profile verification is pending

I made a payment on zomato but the order was not successful. The oayment went through and zomatk was credited but still the order didn't go through. I tried contacting them and they've given no response.

[protected]

On 6.9.23 I ordered 4 paneer masala dosa. The delivery boy didnt gave change rupees and kept 100 rupees extra. I want my money back.

Ordered food with order number [protected] from a restaurant named Shanthi Lakshmi Veg Restaurant, Chennai listed in the app Zomato.

But the food had foreign objects as dust particles, which we felt on our first bite.
On calling the restaurant, the phone kept ringing but no one answered after multiple calls.
On complaining to Zomato, the customer care executive Nisha bluntly stated that Zomato isn't concerned for any food quality, proving that they list any restaurant without prior verification for monetary benefit and then refuse to take responsibility for quality, thus jeopardizing public health.
I have the food pics and chat screenshots.

Request the Honourable Court to take strict action against Zomato and the Aforementioned restaurant so that they take proper steps to ensure public health safety and not take customers for granted and also provide me with a refund for the order amount and any amount as compensation deemed correct by the Honourable Court.

I pray to the Honourable Court to take the necessary action as such incidents jeopardize public health.

I have ordered food on 7/09/23 from Ghar ka tadka at 6:25am. The restaurant was located 3km from my location and it was showing 32min delivery time.

After i ordered food the agent kept on delaying my order. I called him several times and he informed me he is having multiple business with multiple orders.
I also contacted customer care and they kept saying it will be delivered but the order kept on delaying.
br...

Zomato failed to deliver a cake to my place from cake delight, jorhat on 05.09.23 5:49pm. This delivery was made vide order I'd [protected] in the name of Dimpi Dutta.

ORDER ID-[protected]
DATED-17/08/2023
AMOUNT- RS. 910.5(303.5 thrice debited from CC)
I have complained via phone oncebut of no use. Then I have emailed several times. Only system generated reply is coming back. THIS COMPANY DOES NOT HAVE ANY HUMAN INTERACTION AND SO IT IS VERY DIFFICULT TO REACH THEM EXPLAINING THE PROBLEM. Kindly help with the refund.

I ordered cake yesterday for my friend on her birthday via zomato but delivery boy failed to find the address and did not deliver or re-attempt to deliver the parcel.
Delivery boy was just 500 m away from house and he cancelled the order by saying that address was wrong. Even after showing the right direction on map which was 500m away he cancelled the order and I was charged the whole amount of cake saying that you wasted our time.

Previous orders have been delivered on the same address by zomato as well as other online services . Seems like this delivery was incompetant and could not navigate using the maps correctly. But no co-operation from zomato on this matter. Order Number - [protected]

Yesterday(02sep23 ) I have placed an order of amount 2137 (1xLotus Biscoff Baked Cheesecake ) and put the right address (#36, 1st floor, A Block, 11th Cross Road, AECS Layout - A Block, AECS Layout, , Bengaluru, Karnataka, India 560037, ) which is correct and unfortunately from google location it has took the wrong address but the address which i have inserted is totally correct with all the pin code proof is attached for your reference .

When I spoke to delivery partner than I came to know that there is some mistake from Zomato team because by default it took the location as well and that delivery boy is ready to give the parcel back to restaurant but as per customer care they refuse and I think they told to delivery boy also not to return back parcel to restaurant and after few calls delivery boy refuse to give it back even same for restaurant also they are agree to give parcel if i will go and pickup the parcel from there restaurant once zomato will return it back

So my point is
1.When I have paid for the food, where is my food?If your boy fails to deliver, will you throw that food out or return to the restaurant .
2.There work is only to deliver if the mistake is done from there end they have to apologise for that, and that parcel has to be given back to the restaurant.
3.When i request that i will go and take my parcel as this is a special day for someone they close the chat that this comes under the food wastage act something .

Now I want to understand when I am ready to take my parcel from a restaurant rather than wasting the food and I think for zomato they have to be penalised for this type of activity where they waste the food .

Now this complaint is to return my full amount along with a penalty .
I don't want to be a zomato gold partner. I need my money back for such a great gold member where they don't even care how important someone has a day .

This message is regarding a coupon buy from Amazon for a Zomato gift card of 250 rs. When I applied it on Zomato it showed an error message that the coupon is already used. Zomatoo customer care not helping regarding this not even calling not responding in chat only disconnecting chat. even if I am a gold member next time I will not use this app with this kind of harassment coupon order number- is[protected].

Hi sir,
I am working your company last 2 months . I reject multiple orders in 1 day, so my account is terminated. This is my fault.please forgive me.very sorry next time i not involve in this fault.Please activate my account

Name : Anand N
ID : FE2826506
City : Tirunelveli

I am writing to you in connection with a distressing incident involving an order placed on the Zomato platform. The purpose of this letter is to formally bring to your attention the unjust penalty charge levied on me and the subsequent failure of delivery services associated with Order No:[protected].

I have placed an order through the Zomato application on 30.08.2023 with Order No: [protected]. Regrettably, this order was abruptly cancelled by your platform, and to my dismay, the entire order amount of Rs 697/- was debited from their account as a penalty. This unilateral imposition of a penalty without proper justification has not only caused financial loss but also raised serious concerns about Zomato's adherence to ethical business practices.

The circumstances surrounding this incident are troubling. The assigned delivery personnel failed to make any reasonable attempts to reach the intended delivery location. Despite the location being easily accessible and previously served by Zomato, the delivery person chose to contact on number without attempting to reach my address or utilize the map-marked location for accurate navigation. This has led to an unfortunate assumption that the delivery person may not have exerted any earnest effort to fulfill the delivery obligation. Even a little local inquiry would helped the delivery agent.

Such a deficiency in service delivery not only tarnishes Zomato's reputation but also raises questions about the company's commitment to providing quality services to its customers. I have been a loyal patron of Zomato and has consistently engaged with the platform for my dining needs. The incident at hand, however, has severely impacted my perception of Zomato's professionalism and customer-centric approach.

I even have deleted the app and won't be able to use zomato service if this type of approach continues. Return my amount in way of zomato credits or transfer the fund from where it was debited. Either of the solution is fine for me. But if company continues this behaviour I will never ever use services of zomato in future.

Regards

Akhilesh Kumar Pandey

Today I placed an order of 3 dosas with Vegetable curry. Cost of 3 dosas (Rs108 *3) and cost of veg curry (Rs 84*3). But I received only 1 Vegetable curry. Raised a concern in the zomato support. But I didn't get any response. Hence calling the restaurant explained the situation. They accepted their mistake. When I asked for a refund for the food I didn't receive the restaurant clearly since I ordered from Zomato . Only zomato should initiate the refund. I tried my level best to reach zomato customer care but nobody gave me a clear answer. I strongly suspect zomato is involved in not refunding the money and being involved in a scam.

We were book the biryani not worthble low quality and no quantity so I was complient to Zomato customer care they are not responding properly.please resolve the issue ASAP.
Order Number:[protected]
Payment: cash on delivery
Date: August 31, 2023 at 1:57 PM
Amount 250.