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Updated: Dec 12, 2024
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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zomato reviews & complaints page 12

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A
Abhirs
from Trivandrum, Kerala
Sep 10, 2023
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MY Profile Verification still Pending

Address: Zomato
Website: Zomato.com

I had applied for delivery partner in Zomato with there app, its been 30hours still my profile verification is pending...
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S
Saji Saju
Sep 10, 2023
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Payment failed and amount credited to zomato but they'v

I made a payment on zomato but the order was not successful. The oayment went through and zomatk was credited but still the order didn't go through. I tried contacting them and they've given no response....
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J
Janglu Kumar
from Delhi, Delhi
Sep 10, 2023
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Bike issue

Address: Delhi

[protected]...
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R
[email protected]
Sep 7, 2023
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Charging extra 100 rupees at the delivery time

Address: Varanasi

On 6.9.23 I ordered 4 paneer masala dosa. The delivery boy didnt gave change rupees and kept 100 rupees extra. I want my money back....
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N
Nayanabhk
from Abhayapuri, Assam
Sep 7, 2023
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Foreign objects in food

Address: Ground Floor, 12A, 94 Meghdoot, Nehru Place, City New Delhi State Delhi Country India Pincode 110019 Telephone 40592373
Website: www.zomato.com Read more at: www.goodreturns.in/company/zomato/profile.html

Ordered food with order number [protected] from a restaurant named Shanthi Lakshmi Veg Restaurant, Chennai listed in the app Zomato.

But the food had foreign objects as dust particles, which we felt on our first bite.
On calling the restaurant, the phone kept ringing but no one answered after multiple calls.
On complaining to Zomato, the customer care executive Nisha bluntly stated that Zomato isn't concerned...
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S
Skalzang Dawa
Sep 7, 2023
Sep 23, 2023
This thread was updated on Sep 23, 2023
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Delay in food delivery by agent

I have ordered food on 7/09/23 from Ghar ka tadka at 6:25am. The restaurant was located 3km from my location and it was showing 32min delivery time.

After i ordered food the agent kept on delaying my order. I called him several times and he informed me he is having multiple business with multiple orders.
I also contacted customer care and they kept saying it will be delivered but the order kept on delaying.
br...
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I
imme@2023
from Jorhat, Assam
Sep 5, 2023
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Spilled cake from Zomato

Zomato failed to deliver a cake to my place from cake delight, jorhat on 05.09.23 5:49pm. This delivery was made vide order I'd [protected] in the name of Dimpi Dutta....
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D
Diti Majumdar
Sep 5, 2023
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Non-Refund of amount debited from CC

ORDER ID-[protected]
DATED-17/08/2023
AMOUNT- RS. 910.5(303.5 thrice debited from CC)
I have complained via phone oncebut of no use. Then I have emailed several times. Only system generated reply is coming back. THIS COMPANY DOES NOT HAVE ANY HUMAN INTERACTION AND SO IT IS VERY DIFFICULT TO REACH THEM EXPLAINING THE PROBLEM. Kindly help with the refund....
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R
Riya Turkar
from Mumbai, Maharashtra
Sep 4, 2023
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Parcel not delivered and refund is not being issued

I ordered cake yesterday for my friend on her birthday via zomato but delivery boy failed to find the address and did not deliver or re-attempt to deliver the parcel.
Delivery boy was just 500 m away from house and he cancelled the order by saying that address was wrong. Even after showing the right direction on map which was 500m away he cancelled the order and I was charged the whole amount of cake saying that you wasted our time....
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P
Parveen0205
from Delhi, Delhi
Sep 3, 2023
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Unethical delivery practice

Address: Zomato 139, Sector 44 Rd, Sector 44, Gurugram, Haryana, India, Pin Code – 122003

Yesterday(02sep23 ) I have placed an order of amount 2137 (1xLotus Biscoff Baked Cheesecake ) and put the right address (#36, 1st floor, A Block, 11th Cross Road, AECS Layout - A Block, AECS Layout, , Bengaluru, Karnataka, India 560037, ) which is correct and unfortunately from google location it has took the wrong address but the address which i have inserted is totally correct with all the pin code proof is attached for your reference .br...
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V
vikas989
from Mumbai, Maharashtra
Sep 2, 2023
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Customer support not helping regarding zomato coupon

Address: Zomato Corporate Office, Ground Floor, Tower C, Vipul Tech Square, Golf Course Road, Sector 43, Gurugram, Haryana, 122009.

This message is regarding a coupon buy from Amazon for a Zomato gift card of 250 rs. When I applied it on Zomato it showed an error message that the coupon is already used. Zomatoo customer care not helping regarding this not even calling not responding in chat only disconnecting chat. even if I am a gold member next time I will not use this app with this kind of harassment coupon order number- is[protected]....
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A
Anand2002
from Tirunelveli, Tamil Nadu
Sep 1, 2023
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Zomato deliver partner account terminated

Hi sir,
I am working your company last 2 months . I reject multiple orders in 1 day, so my account is terminated. This is my fault.please forgive me.very sorry next time i not involve in this fault.Please activate my account

Name : Anand N
ID : FE2826506
City : Tirunelveli...
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A
Akhilkp01
Sep 1, 2023
Jan 19, 2024
This thread was updated on Jan 19, 2024
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Unjust Penalty Charge and Delivery Failure (Order No: 5140223303 dated 30.08.2023)

I am writing to you in connection with a distressing incident involving an order placed on the Zomato platform. The purpose of this letter is to formally bring to your attention the unjust penalty charge levied on me and the subsequent failure of delivery services associated with Order No:[protected].

I have placed an order through the Zomato application on 30.08.2023 with Order No: [protected]. Regrettably, this order was abruptly...
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S
sudarsan786
Aug 31, 2023
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Zomato customer support is involving in money scam

Today I placed an order of 3 dosas with Vegetable curry. Cost of 3 dosas (Rs108 *3) and cost of veg curry (Rs 84*3). But I received only 1 Vegetable curry. Raised a concern in the zomato support. But I didn't get any response. Hence calling the restaurant explained the situation. They accepted their mistake. When I asked for a refund for the food I didn't receive the restaurant clearly since I ordered from Zomato . Only zomato should...
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N
Nagendra Devarapalli
Aug 31, 2023
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Food is very bad

Address: Flot G3, Rajarajeswari residency, nizampet 500090

We were book the biryani not worthble low quality and no quantity so I was complient to Zomato customer care they are not responding properly.please resolve the issue ASAP.
Order Number:[protected]
Payment: cash on delivery
Date: August 31, 2023 at 1:57 PM
Amount 250....
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R
rohit.din
from Mumbai, Maharashtra
Aug 30, 2023
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Order id 5139612669 complete Refund was not done

Hi Team,

I raised complaint against order which was delayed from Zomato delivery partner ..When I opened support chat kumar is then person assigned for order to support and provide update.
However he lied about the order delivery details he informed me that order was delayed by restorant
I had already called restorannt and they informed me.order was dispatched by them long time ago almost 20 min before
When...
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M
mayuri 1988
Aug 29, 2023
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Twice money has been taken from one order

Order from bonfire barbeque restaurant, balasore odisha.
bill was 236.
they charged and took payment twice for a single order, i.e. through net banking( reference number/ cheque no : [protected] IGAQCKAFC6), on 29th of june at 6:58 p.m.

then also they took the money by cash on delivery by delivery partner Uttam barik, and he had also updated the payment at his end at around 7:08 p.m.
i tried calling them...
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B
BRAJESWAR MALIK
Aug 27, 2023
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City Change Request Zomato

Address: FROM CHENNAI TO DELHI

I am Unable To Change My City
I Cant See The Option City Change Request
Please Help Me Sir/Mam
FE- 2824103...
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A
Amankr83
from Alwar, Rajasthan
Aug 26, 2023
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I'm complaining about zomato credits

I've ordered on Zomato but I've received wrong product from zomato side. when i complained on zomato they refunded my money in the form of zomato credits with the deadline of only 24 hours but i didin't used it and they expired after 24 hours . when i complained it about it they said we will refund your amount within 24-72 hours but it about to over the time and i didn't receive my money they are giving the same mail again and again....
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R
rensai453
Aug 26, 2023
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Paid onboarding fee but no joining

I paid onboarding fee to Zomato on dated 26.08.2023 but they said about joining hat your pan no related to someone else, so joining process is not complete. Pls refund my fees if joining not process...

Rishipal Singh Saini
[protected]...
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