Zomato Complaints & Reviews

After wrong order delivered i have reported to customer care. You didn't have any support for customers and after reporting anything wrong in the order they were not even providing any compensation, or any solution. Same old lines we are this... We are that... Lol.. how we can use this kind of platform if this is not customer centric support system.

I applied a coupan on zomato which said pay through Paytm and 100rs cashback u will get and no conditions were mentioned

Hi sir my self Mathin jaheerabbas pathan my Zomato I'd is FE1579010 I would like to share my case here while after delivering past order the dog has started me to bark and running behind me to catch while I was fallen from my bike with this time the Zomato order has been assigned and I rejected it and it pays me to I'd terminated before in the past orders several dogs issue has been arrised but this time its done Zomato team I kindly request you to please activate my I'd recently you can check my past 6months Record where I had worked very hard till night 1 am I request you please 🥺🥺🥺 activate my I'd iam currently struggling a lot for jon this kind of denials never be repeated next time I will be deliver every order with more care..if you really want to share accident happened images then I would can you show the images of damages.. please 🥺 🙏 it's my humble request to activate my Zomato account..Have a nice day I hope you do Thankyou...Team Zomato.

I have opened my Zomato delivery partner I'd last month, this month on 12th oct my I'd was terminated due to frequent denials, but I have only denied 2-3 times in a month due to ev bike battery issue because my bike was stopped due to drain of battery in bike so I have denied that orders, but I was meant to do that intentionally, sorry for this and I will never repeat this again, I have contacted TL and fleet coach but there is no use no...

My Zomato ID FE2586130 Zone West Delhi is Terminated all of sudden because of Identity verification failure but my documents are all correct and were submitted at the time of joining....

Sir my id verification is on pending.
waiting time (2-3 Hours) 20 hours completed but status is still "PROCESS UNDER VERIFICATION"
My ID- FE3194568

Sir my id verification is on pending.
waiting time (2-3 Hours) 20 hours completed but status still "PROFILE UNDER VERIFICATION"
My ID- FE3194568

Sir,

I have ordered Momos via Zomato app on 7th oct 2023 at midnight. App mentioned that they will provide a coupon for delayed delivery. The order was delayed by 4 mins. But they pretend as if they are not late. I didn't get a convincing reply from zomato. I have artifacts against them. Hence I would like to take consumer complaints forum. Please take action against them and do the needful. Thank you.

With regards,
Siva
[protected]

[protected] order I'd
And ordered chicken dum biryani in harshith food court
And item not received and money also deducted it is too warst case happen today so please solve the issue please provide refund / replacement like coupan it is help ful to customer satisfaction level

Hello sir mysel[censored]tkarsh and my Id (FE1091174) has been disabled due to misbehavior...bt I have not misbehave with any customer so how can I enable my zomato id(FE1091174)..
Please enable my Id as soon as possible..
Thank you...

I've done all the procedure and payment yesterday. The verification was supposed to be over by 3-6 hours but it's still not done. Please help

Dear team yesterday my delivery partner I'd created but still 12 hrs completed but I'd verification still showing under verification
My I'd number FE3186274.

Dear Sir my I'd verification pending in last 12 hrs my I'd number is FE3186274
Joining fees is already ducuted from my account kindly help for start Zomato delivery partner app asap.

My Zomato ID is FE3183463. I created my Zomato ID today at 10:30 am, for which I deposited Rs 1280. I also completed all the documents and training, after that I was given 3 to 6 hours of time. My ID has not been activated yet. Because of which I could not start work. I should be given my refund or my ID should be activated quickly. I chose Zomato to work on a trust.

I tried making payment on Zomato via HDFC Diners Black card for amount 182.82. But it showed failed.

Order id : [protected] - FAILED
Order id : [protected] - FAILED

Ultimately I paid for it via UPI. (order ID : [protected])

However i received an email of transaction from the HDFC card update that 182.82 has been deducted against payment to Zomato.

सर zometo में पिछले 1साल से काम कर रहा था लेकिन Zometo ने मेरी id बंद कर दी और मुझे इसका इसपसट कारण भी नहीं बताया गया और मेरी कमपलेन का कोई जवाब भी नहीं दिया गया आप से मेरा अनुरोध है कि आप मेरी idचालू कराए

name vishnu Meghvanshi
zometo I'd FE1958625

I have an issue from order delivered from Zomato.

Order # [protected]
Order payment mode: COD
Ordered date: 09th Oct 2023

I asked Delivery boy to show the food. But he refused to do that and asked money first as it is the company policy. So I paid through UPI to him and then he pulled the food from the his bag.

I ordered 2 Chicken rolls and 1 spicy panner roll. So total 3 rolls were ordered.

But delivery boy given only 2 rolls and that is also damaged. When I asked why the order is missing then he said that restaurant gave only 2 rolls. and then I asked why it is damaged then he dint answered properly and he left the place without any response.

The delivered food was unable to eat by seeing the condition of the food.

I couldn't take more videos and photos because I have luggage in hand as I am waiting for bus. I have two videos and i am attaching here.

I am requesting an action against the delivery boy and the restaurant as well and refund me the complete amount.

I used to order from zomato for a very long period both in kerala and chennai. For these much years everything was fine. i have not faced any issues and was very happy with zomato. But for the past one month the experience with zomato is very bad. Delivering wrong items and when complained about that their reply is they are unable to verify with the restaurant. Other than that they are not allowing to use the gift card balance and refund amounts from failed transactions are still pending from 3 weeks. Its very horrifying to see zomato like this.

I did not received payout from sep25 to 02 October I call the fleet couch the no is switch off I call the contact person while I join the Zomato the person did not received the call.

I have purchased a gift card worth Rs.250 from zomato and ordered 2 beef biriyani and they delivered two chicken biriyani by mistake. So i contacted their customer care and they refunded the amount back in my gift card balance. After that whenever i try to use that balance amount they will not allow to do so. i can pay from my bank account or cash on delivery everything is fine but if i try to use the gift card balance they will fail that transaction purposefully. When i tried to order food above the gift card balance i used my credit card for the extra amount. They will not allow transactions which is using the gift card balance and hence the amount paid by credit card is also lost. That transaction was on September 27 and still no refund. I tried contacting their customer care multiple times but they dont care.
Email ID- ashik.j.[protected]@gmail.com