Zomato Complaints & Reviews

Ordered through zomato app on 1 July 2023 at around 3 pm in Banglore Paid via paytm upi. First time the transaction was shown successfull, money (281.30.) deducted from account, but in zomato, the order was showing unsuccessful. It showed that payment failed and was asking to pay again. So, i paid again via paytm upi. This time also money got deducted. After some time, the order was showing successful in zomato app. But i didn't get my previously paid amount back. The order number is [[protected]]. When will i get refund? Please solve this matter asap.

I want change my city bangalore to chennai

Bapi Mondal. Zomato id FE2800919
Profile verification pending mein hai. Please sir mera zomato id enabled kor dijiye. 8 days gujar gaya hai. Abhi tak start nahi hua hai. Please please sir start kor do.

Ordered la pino's pizza regular margherita and when opened after payment it was in very shavy condition all cheeze was on top layer of box and pizza was naked without any cheeze or toping

Hi team,
This is Anish rai I am working with your Company last 2 month . But last 2 days my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.
Name: Anish Rai
D: FE2771552
LOCATION: Noida 62&63
City: Noida

Hi,

ORDER NO-[protected]
PAYMENT-UPI
MOBLIE-[protected]

i have ordered food on 23rd June and paid online -

Address was regularly delivered address-no change
payment was paid before delivery.

Delivery boy had reached and called me and i was on a concal ( he called me only once), immediately got a call from Zomato call center-my call was waiting and was about to pick up the call got disconnected,

i immediately cut my office call and called both the calls(zomato call cant be called directly-it happened that day) called the other missed call-he picked up the call and said order cancelled-i requested that the food is for my children and i have paid the money already how can it get cancelled-he denied delivery and asked to speak with call center and if they ask to deliver it can get delivered.

i again called the zomato call center number from which i got call-it doesnt reach.

and i have started chatting with customer care-they clearly denied to deliver the food and it was WORST EXPERIENCE.

I CANT UNDERSTAND THE BELOW:

1) WHEN THE ADDRESS WAS CORRECT AND A REGULAR ADDRESS WHAT WAS THE NEED TO CALL FOR DELIVER-INDEPENDENT HOUSE.
2)AFTER PAYING THE MONEY HOW CAN IT GET CANCELLED.
3) HOW MANY TIMES SHOULD A DELIVERY PARTNER CALL TO THE CUSTOMER-I[censored]NANSWERED I UNDERSTAND-BUT IF CALL WAITING AND LESS THAN 3 MINUTES- ORDER GETS CANCELLED ?
4) THIS IS ALL JUST BECASUE I HAVE PAID THE MONEY THROUGH UPI BEFORE THE DELOVERY HAPPENED ?
5) IS THIS THE BEST CUSTOMER EXPERIENCE FOR A ZOMATO GOLD CUSTOMER
6)IF I WOULD HAVE DONE COD THEN -WILL THE PARTNER LEAVE IN ONE SINGLE MISSED CALL ?
7) INSPIT OF TELLING THAT MY CHILDREN ARE HUNGRY AND WAITING FOR FOOD-THE RESPONSE WAS REALLY WORST.

NEED PROPER EXPLANATION ON THE ABOVE.

I order an Iranian Chicken Biriyani at Shawarma Nation at 1.13 Am, on 28 June.
I wanted to do an online payment but my bank server was down and in the process, the cash-on-delivery option was clicked by mistake and the order was placed. So I quickly informed the restaurant within 30 sec to stop it so food will not be wasted and immediately notify Zomato customer care(within 1 min).

When the delivery partner was assigned I immediately inform him that I cancel that order so his time will not be wasted.

But I got call from customer care(Zomato) and the representative says"It's our company policy.If you cancel the order, your cash-on-delivery option will be removed ". I thought there may be some policies and says "ok".

But later when I tried to verify it, I did not find anything at all. If it was company policy, the company should mention it in cancellation policy place. I tried to find it in other places but I was not able to find anything at all.

If company make policies, it should be well mentioned and it should not be verbal.
If it was verbal then what's the proof there?

ex: tomorrow if the customer representative will say to pay more because it's our company policy, how do we verify?

My point was, if there was a policy, it should be mentioned or written clearly by the company's side. How can a verbal sentence become company policy?

I did not find anywhere that if a cash-on-delivery order is canceled, the feature will be removed from companies side(if there was it should be mentioned by the company).

I am requesting you to look into this matter. If it was not there, the cash on-delivery option should return to my Zomato account.
order number: [protected]

Hello sir my home delivery is late. in spite of that he has taken money from us
Order no [protected]

I ordered milk barfi from zomato they delivered me spoiled and less quantity food.
Even after complaining they are not responding
My order id is [protected]

I have a issue regarding my . Zomato delivery partner app. My I'd is terminated because I don't take care of my I'd . I made and my brother used it without knowing me . He logged in and used it I bought a new sim and I give my old sim to my brother. That's y . Zomato terminated my I'd . I want to work with Zomato. It's a good company . My money also not credited yet because of termination. Please activate my I'd so that I can earn I don't have a job right now . Please help it's a request

FE608328
My I'd disabled by behaviour issues.
No warning message will come.
No explanation
Fleet coach pranav send message to central team I am sending all TL provoking message.

Sir my id verification is pending waiting time 6-12 hour so plz active my id

my id is :-FE2802584
My email id - [protected]@gmail.com

Pata nhi kyu aur kaise Zomato baar baar Meri id Terminate kar deti hai aur khud hi activate kar deti hai, kya aapke pas iska koi valid reason or answer hai ??? Jabki App me Performance realted koi issues show nhi ho rha tha, 0 cancellation tha last 100 orders me, naa hi koi Order delay ho rha tha, Jo order dealy hota h Merchant related problem hota tha jiska information rider support ko xe diya jata tha, fir b rider ki ID hi kyu terminate ki jaati H ??? Mai chahta hu Zomato meri id fir se activate kare aur chahe to meri performance check kar sakti h ???

My store ES97 SECTOR 31... MERE STORE PAR KUCHH LOCAL BANDO NE STRIKE KAR RAKHA THA JISKE KARAN SABKI ID BAND KARDI THI ... Jisme mera id chalu nhi hua hai...

Hi Zomato good afternoon I have login in Zomato delivery partner app and given all documents and stuck in verification pending from last 24 hrs
Name- syed muneer ahmed
(FE-ID)2781888
Please response me as soon as possible
I am waiting for start the delivery of food 😔

My name Mohammad Barkat Ali
My zometo register no. [protected]
My phone details in attached file
Sir my phon is black list on your Zomato company by a mistake.
One day my friend borrow my phone and log in his Zomato terminated id so my phone is black listed.please sir unblocked my phon. I can't working on my Zomato delivery partner id .. please sir help me.
I promised...never any mistakes again please sir help me in this problem

This is aman singh shekhawat. I am working with your Company last 2year. But last 7 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: aman singh shekhawat
ID: FE1950334
LOCATION: CHITTORGARH
City: CHITTORGARH

Hello,
I have an issue with my order, food was delivered totally spoiled and restaurant taking 2 hours for making it, and contains very low amount of khichadi totally spoiled from their sealed pack plate. I am already making a video and send it to you (Zomato) in your feedback section.
My order I'd is [protected]
I ordered one full plate khichadi and one half plate but they giving to me food spoiled from the plate.br...

Hello,
I have an issue with my order, food was delivered with totally spoiled packageing and restaurant taking 2 hours for making it, and contains very low amount of khichadi totally spoiled from their sealed pack plate. I am already making a video and send it to Zomato and lots of mails I sent to their mail id [protected]@zomato.com, but Zomato team not giving me a single response
My order I'd is [protected]
I ordered one full plate khichadi and one half plate but they giving to me food spoiled from the plate.
I just requested to you please refund my full amount.
It's happening first time with me totally irresponsible restaurant.
Restaurant name is
LAVI FOOD SERVICE,
A 357, behind lekhraj market, Indira nagar, Lucknow
Contact no. Of restaurant - [protected]
Please take an immediate action on this matter and refund my money as soon as possible.

Hi sir my Zomato ID was blocked due to identify issue plz resolved my query... My account no one missed plz unblock my account..My id FE615806