Zomato Complaints & Reviews

Ordered through zomato app on may 25, 2023 at around 1:42 pm in chembur, Mumbai. Paid via phonepe. First time the transaction was shown successful in phonepe, money (391) deducted from account, but in zomato, the order was showing unsuccessful. It showed that payment failed and was asking to pay again. So, i paid again via phonepe. This time also money got deducted. After some time, the order was showing successful in zomato app. But i didn't
get my previously paid amount back. The order number is [T2305251344432784112789]. When will i get refund? Already 48 hrs are completed. So Please solve this matter asap. I have given the proof in which we debited twice times payment of rs 391.0
to the shaikh kamran abdul shattar is the delivery boy. Please check and refund my money.

I Was Just Opened My Account on April 6th I was Logged in for 10days Suddenly My Account Got Terminated And My Salary Is In Hold.. So Please Help Me To Release My Salary And Activate my Account Sir Please Help. me
Name: Vel Murugan
Login Number : [protected]

I am unable to use Zomato credit of my account while ordering online. It kept on displaying 'choose another payment method '. If we are unable to use it, then what is the purpose of giving it??
I have almost hundreds to balance left in it and seems to be useless.. please resolve it.

Sir my I'd has been terminated on 28 March 2023 I am working with Zomato since around 1 year. I don't do any fraud.
My FE I'd (FE1835198)
Zone: Kamanahalli Bangalore

I ordered food on zomato on 24th may but the food I received was spoiled and gave a foul smell when opened the box, I wanted a full refund on that order so i e-mailed a complaint regarding this, but did not received any response over that mail even after 2days.
My order number is [protected]..

I cannot use the cash on delivery option on my app, but it can be used from my other mobile. Please resolve this issue.

Hello sir
I have been working for 1 year with zomato. I have never given my I'd someone else to use. i am work very well in zomato . Never canceled or denied an order. I used to run my family and my studies by working on Zomato.
can you some help me for unblock my id 🥺
Fe id - fe938627
Phone- [protected]

Hi team,
This is Nitoo, I am working with your Company last 2year. But last night my ID was terminated while delivering the orders whenever I deliver all the orders on time even I haven't done any fraud and I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Nitoo
ID: FE1906041
LOCATION: South Delhi 1
City: New Delhi

Regards,
Nitoo

Sir my id verification is on pending. Waiting time (2 - 3 hours but till 2 days completed but still process is on pending. So I want my joining fees refund
My ID - FE2690341

Hi

I have got the message from my pay later account that the payment is done towards the Gold pro membership of INR 399. I have never initiated this payment and its been activated in my account. I want refund of it. I never initiated the membership purshase, who can zomato do it without my consent. this is a fraud with me.

I need the refund of the amount on immediate basis, otherwise, I will take the legal action for such fraud.

My registered number is [protected]

Siddhi

Hello,
I have placed and order on Zomato with order number [protected] using UPI and surprisingly without delivering the order its showing my order delivered at given location and raised a complaint with customer care and without my approval they raised promocode instead of refunding back my amount to same source when i spoke to customer care executive she was telling me that i have approved for it and i dont have other option instead o[censored]sing it. They are literally doing fraud with customers.
Please take care of this issue.

Thanks and Regards
Naresh M
Cell: [protected]

Order crn
[protected]
Source Zomato (pin: 7359)
Reference: [protected]
Shop: wendy
Bill: 52
Fssai: [protected]
Item: crispy chicken burger
Quantity:- 2
Resived only : 1
Amount paid full 234
My phone no: [protected]

My Zomato I'd has been tarminetd third time without eny issue eny problem i try to connect Zomato customer support team but I didn't get answer then i raised ticket for enable I'd but Zomato team didn't get any answer. Zomato team call me and say your I'd is activated please book gigs and go to work Then I work today and I completed 2 oder after my I'd tarminetd without eny problem and issue please solv this my problem.
Ajay Rathod
[protected]
FE2022549

I have earned 62 zomato credits by playing ZPL. I want to avail this, but when I was doing so I found my zomato account has been disabled/deactivated (without my consent) when I Dropped a mail regarding this issue on [protected]@zomato, theysaid that I will have to wait for 48 hours and it's more than 72 hours and my zomato account is still blocked. Please activate it before 21st because my zomato credit is gonna expire on 21 st. I have contacted team zomato for dozens of time but none is resolving my query. Please reactivate my zomato account. Please reactivate it today as my credit will expire today

Ordered dinner on Zomato's platform for family from Wendy's tonight and after waiting for a while (till about 10:45 PM), the Zomato delivery executive arrived with only 50% of the order. While collecting the order, I told him there are items missing in my order. His rude response was "I don't know anything about what you ordered, I have brought whatever the restaurant handed to me. If you have a problem, complain to customer care" and walked away since I had paid online so he did not have to wait for a payment of Rs. 868.35.

On contacting customer care, the first executive (Name: Bujugundla) could barely even understand my issue over chat and the solution provided was "Write a review on the restaurant's page so that the feedback goes directly to the restaurant". When I expressed my utter dissatisfaction, the next solution provided was "Since you are a valued customer, we are offering you a refund of Rs. 78". This clearly showed this executive did not understand the concern, nor did not bother to even figure out the monetary value of missing items.

After I threatened to escalate against this pathetic solution, the chat was transferred to the Zomato escalation desk where another executive (Name: Sayantika) contacted me. The restaurant did not answer her call, nor did she agree to send the delivery executive back to the restaurant to check and collect the rest of my order. The only solution provided was a refund for missing items (refund amount was not mentioned, nor did I accept that as an acceptable resolution) as I asked for the delivery person to be sent to collect the partially delivered items back from my house and for 100% refund to be processed. That request was denied as well and the only response I received was that Zomato have tried their best and there's nothing else that can be done. Hence I was extremely frustrated and did not want to discuss further when there was not going to be a fair resolution and I had to quickly get onto Swiggy to order dinner before restaurants shut as it was beyond 11:20 PM already.

This is not even the first time that Zomato has not been able to deliver my order properly and this time it was 50% of my order missing, which is absolutely unheard of and impossible for anyone to have such poor level of service.

I was ordered yesterday from Zomato first time and i was received very bad quality and damage order i was talked to the customer support but they won't help me and disconnected the chat this is not a good behaviour of them i want refund on this order. Ordered I'd [protected]

Verification pending dikha raha hai please id enable kar di jiye..FE2688995

This is regarding my order placed on 11 May. My order id is [protected]. I have ordered 2 items from Zomato and paid Rs 661 . I got the wrong delivery when I approached zomato to return the product and refund my money back. They sent me the promo code of Rs 490 with the validity of 1 month . I told them I don't want promo code as this is for one time use with the validity of 1 month instead you give my money back to my source account . After sending multiple mails they initiated the refund of Rs 171 to my account and Rs 490 as a promo code to my account with the validity of one month. IF I will not order anything in a month time I will loose the money . I need Rs 490 to my source account so that I can use it anywhere.

I believe the promo code is a offer not the replacement of money and if this is the alternative to refund money then its cheating.

This is a case of negligence from Zomoto side and it led to a lot of inconvience that needs to be compensated for . Because of this wrong delivery I again spent around Rs600 to order food from some other partner.

I am very disappointed after this incident . This is not the matter of money but the trust and services provided to the customer.

I hope you understand the concern and take appropriate action.

Regards

This is regarding my order placed on 11 May. My order id is [protected]. I have ordered 2 items from Zomato and paid Rs 661 . I got the wrong delivery when I approached zomato to return the product and refund my money back. They sent me the promo code of Rs 490 with the validity of 1 month . I told them I don't want promo code as this is for one time use with the validity of 1 month instead you give my money back to my source account . After...

I am writing to file a formal complaint against Zomato, an online food delivery platform, regarding an unresolved refund and their mismanagement of a payment issue. Despite my repeated attempts to resolve the matter directly with Zomato's customer support, I have not received a satisfactory resolution or refund.
On 13th May 2023, I made a payment through Zomato's platform for an order using their Zomato Gold service. However, the transaction failed, and I was charged for the order. Since then, I have been in contact with Zomato's customer support via email, but despite their assurances that the refund would be processed within 4 hours, I have not received it.

The lack of transparency, accountability, and timely resolution from Zomato is deeply concerning. It has been 6 days since the incident, and the refund has not been received, nor has the amount been reflected in my Zomato credits as promised.

I am seeking the intervention of the Consumer Court to address this matter and ensure that justice is served. I kindly request your assistance in initiating a formal investigation, compelling Zomato to provide the refund promptly, and taking appropriate action against their mismanagement of the payment issue.

Enclosed with this complaint are images, including proof of payment, email correspondence with Zomato's customer support, and any other supporting evidence that may be necessary to understand the gravity of the situation.

I trust in the Consumer Forum's commitment to protecting consumer rights and ensuring fair resolutions. I sincerely hope that the Consumer Court will promptly address this complaint and hold Zomato accountable for their negligence and failure to provide the promised resolution.

Thank you for your attention to this matter. I look forward to a favorable resolution and the restoration of my faith in the consumer protection system.