Zomato Complaints & Reviews

I had ordered for food from zomato on september 2nd, 2019. 2 items were missing in that order. When asked to the delivery boy, he told to contact zomato customer care. And he asked for phone and rated his service as 5 star. Then i contacted the customer care. I have attached the screenshot of that. I asked to deliver the missing items. They told it's not possible. Mail us and we will refund. When i mailed them, they are closing the issue saying items were delivered. I didn't get the items and also no refund.

With extreme regret i m writing this. I have ordered on 18th september 2019 friday. Land paid before hand. But to my surprise the delivery man denied delivery saying place is 8-9kms far away. Is this the way. Even the representative called me and insisted to accept cancelation of order and no refund of order there with. He waisted my 1 hour in all this and at 10.30 pm i being a costumer was laid to rest at home without food. I would like to get the issue addressed. Main reason was that it was raining heavily so with mutual understanding the delivery man and zomato representative denied. This incident shows casual approach towards customer or being cheated smartly hiding their mistakes. They next day send a text message that refund initiated and now again through mail denied refund.

I had placed two orders from the same restaurant on zomato one night. The first order was two burger meals which was delivered incomplete. On chat support, they offered me credits which i have not received yet. The other order was of noodles and fried rice and what i received was a chicken burger. I have sent repetitive mails for both these issues but they haven't responded back yet. It's been 6 days already and it's just getting more and more disappointing each passing day.

Order was placed on 22/09/2019 with zhangs chinese restaurant payment was made through upi (Google pay) amount is debited from my bank account but the app is showing as payment failed status.
I have also logged an email on this reference id : 1538470
I am attaching a screen of my bank statement showing amount being deducted from my account for 713/.

I need to know by when i can get the refund amount.

There was a spider in an iced tea that i ordered and the fires that came with it was not even covered. The bottle used for iced tea was an old one too. After contacting customer support i claimed a refund as the food was not consumable but all i got was a zomato coupon with 30 days of validity. I wanted a refund as i do not trust zomato anymore. The customer care executive was really unprofessional and called me "sweety" and told its not upto me what kind of refund i get. Its my hard earned money and i don't wish to spend it on poisoned food anymore.

There was a spider in an iced tea that i ordered and the fires that came with it was not even covered. The bottle used for iced tea was an old one too. After contacting customer support i claimed a refund as the food was not consumable but all i got was a zomato coupon with 30 days of validity. I wanted a refund as i donot trust zomato anymore. The customer care executive was really unprofessional and called me "sweety" and insulted telling that its not up me that what refund i get.

Ordered food on zomato on 22 september 2019 around 8 :19 in night and i selected patym upi for payment and money got deducted from bank and credited to [protected]@hdfcbank but in zomato app it showed payment could not be processed, how i am supposed to get the money bank. The upi refernce id[protected]. We called the restaurant for order status they said they haven't received any order from zomato with the used id....

Hi,

Order id - [protected]

I had placed an order on 10th sept from subway through zomato. Order was accepted and payment of rs - 516 was taken from my credit card.

Later zomato executive calls and says he cannot deliver the parcel as it is far. Then why was the order accepted???

I have the call recording of your executive where is refusing to the deliver the parcel.

How can he say the address was wrong when i have been ordering stuff at the same address. Stop believing thr liar executives.

I have been following up since 10days for a refund and i am still not getting a resolution.

I received an email from zomato team vishwas singh that refund will be processed in 5-7 days. Which is still not done.

Zomato team is not reading the entire email before responding. I am fedup with their lame responses.

For mere rs-516 zomato customer care team is giving me mental torture.

I request your assistance in resolving my issue.

I also have the mail from zomato team that refund will be processed however they are refusing now.

For zomato team,

I would like to draw your attention towards non-delivery of my order placed on 18/08/2019 with order number [protected], which caused me a lot of grievance.

Also, no refund money was released to me against this prepaid order, which was cancelled at your end.

I raised my concern through your app as well as through emails at [protected]@zomato.com & [protected]@zomato.com with a number of reminders but i didn't get any response at your end, which shows very poor service of zomato as you are not contactable through calling as well as no response is made against the concerns raised through emails.
So, i again request you to kindly refund my money against this cancelled order at your end due to some communication gap with your delivery person.

Hi,

I placed an order from zomato my order number is [protected] from the restaurant name satish dhaba and when i placed the order i called the restaurant and told him that if i will not get extra onions chutney and green chilli i will not pay for the order and same i told on the zomato chat as well... That i will not pay for the order i i will not receive extra onions chutney and green chilli... Now when the delivery guy came with the order there was not even a single packet of onions chutney or green chilli.. So i refused to accept the order and sent the order back.. Post which i received a call from zomato and the guy told me that if you will not accept the order you have to pay the complete amount of the order doesn't matter if you have received it or not... And i think this is not the way to talk to anyone over the call and the zomato guy was very rude on the call with me... Now i am not going to place any orders from zomato and i will ask all my friends to do the same.. This is not the first time this happened just 2 days back i placed the order from zomato and the same thing happened.

I am highly disappointed from the zomato service now you guys are fake and making fool of your customers

Thanks for waisting my time with zomato.

Regards siddharth
[protected] / [protected]

I placed a order in zomato on 16th september 2019 and paid rs.71/- through my debit card also.
But i didn't get my order, and after more than 1hour long discussion they simply cancelled my order..
And they clearly said they will refund 71/- to my bank account and additionally 71 zomato credits to my zomato account..
They added 71 credits in zomato account
& they initiated refund of rs.35.50/- to my bank account.. They are simply telling you this is the only refund you get..
Why should i pay full amount of order and now they are paying half amount only?

Attached screenshot of chat conversation with zomato executive's promise.

I am unable to order food online. I also have gold services. I dont know the reason for such block. They said that my account is blocked because of suspicious activites.
There is only 1 food order in total ever made on that account.
My email id is rishu. [protected]@gmail.com
I have already dropped many email and you can contact me there also.
I am unable to login with my email id and password to any other device other than my currently logged in device. It says me that online food ordering has been disabled from your account due to suspension activity.

I ordered food from one of the restaurants i ordered for one family pack chicken biryani. But they delivered me 2 mini biryanis. I seeked the support help and they said that they'll provide me credits. I asked them to take back the food. They refused to do so. I got totally different food and of less price. I asked for my extra money back. How do i pay more for an order.

Hi,
I placed an order on sunday night (22/9/19) around 9:45pm online to mahfil hotel. Kochi. After applying promo code a total sum of rs. 93 was deducted from my card but i received no conformation about my order. I called mahfil thrice and every time they told me that they didn't receive my order. On zomato portal it was showing that order was not through because of payment problem though the amount was dedudcted. My details are as follow-
Sachin sachu
Paradise hostel cochin kerala

I have order some food items in pulusu restaurant through zomato which worth ₹272. Since, i didn't pick up the call when delivery boy rings they canceled my order. I am sorry a bit of 5mins late as i have engaged with other work. But, they have charged the whole order value as their cancellation charge. This is worst. There must be a maximum ceiling on cancelation charge or it should be equal to the deleivery charges.

I have ordered mutton briyani worth inr 345 from zomato on 18th september 2019 from shanmukha, hsr bengaluru. The restaurant called me and ask to order chicken briyani worth inr 290. I haven't received the refund yet (Paid by zeta meal card).

I have ordered pizza on 21st august 2019 at stoner ice-creams - burgers - best pizza in koramangala, bangalore. My order was successfully placed but i didn't get the order. So, zomato is yet to give me a refund of inr 515.60 (Paid by zeta meal card).

Email - [protected]@gmail.com
Phone: [protected]

I have ordered nonveg chicken Kolhapuri from Sai Nidhi and I have made payment through my SBI bank account online from net banking and total cost was 212 rupees and when I checked my bank account status twice times my money is deducted from my account. Firstly the payment was unsuccessful so then I had done twice but then too my money is gone twice. So kindly check and refund my money as soon as possible.

I have ordered food from zomato and paid amount rs. 131 by using google pay but zomato was showing it as a failed transaction. Again i tried the same and it was showing failed and amount debited again. I lost 262 total without any benifit, zomato people have to answer for this. Iam a regular customer of you so please get me solved it as soon as possible.

I have ordered blueberry cheesecake from love n cheesecake via zomato and it was delivered on time the food was not a good quality so i asked for refund. I received a email that the refund has been initiated but it's been 10 days the order was placed on 12 september n today is 22 sep. Please help me. Order no is [protected]. It is so difficult to reach zomato via there chat support. J dj t believe that it is so hard for me to pay for something which is not in good quality and then for refund i have to struggle so much. Attached is the screenshot for order information and the email for refund

Please help me

Order id: [protected]
Missing items as per following:
1. Alu bhaji
2 chutney

Wrong item: plain rice instead of basanti rice

Contacted zomato on chat. Asked for either a refund or to get the missing and/or wrong items to be delivered.

Zomato refused to help me. They said it is not their problem. They closed the conversation without any resolution. This is simply a frau.

I want my money back and zomato should be penalised for fraudulence.