Zomato Complaints & Reviews

I have received a call from zomato food order ([protected]) that dealer asked debit card details, we are unexpectedly given details, within 5min my accounted is fully transferred to cirtus pat etailng account mumbai from indian bank chennai
First amount - 88₹
Second - 16000
Third - 900
So please take a legal action
And we need support to avoid this situation...

Hi,
I am Milan Umesh Dave
I am a zomato gold member,
i am supposed to get 1+1 food in hotel,
When i said to hotel people (Hotel Nirvana Thakur Village) they said Zomato gold is not applicable on Platters, thali and Combos, .
And during my staytime in hotel, I called customer care I did not find proper resolution.
I called the manager too, but he also refused to give benefit of Zomato Gold.
br...

I have placed an order with Zomato with Order # [protected] and it has been more than a day and a half that I have reported the issue on Twitter, but somehow, nobody at Zomato seem to care! The order was supposed to contain "A sunny Thali to beat all kinds of blues! Enjoy our delicious, zingy lemon rice with some authentic Sambar, subtle Masala Aloo, two fulfilling rotis and fresh onion salsa" - but what I have received was a joke of it. Neither...

. We have ordered a ice cream at the time of 10 clck, but the guy is waited for 5 minutes, the mobile is silent, cant able to pick the call at last the guy was left the place and again we are trying to call the person... He came and behaved very rude with us like why you delivered very late and not picking the call.
But the guy, who was discuss with me was rude behavior and as a girl who was waited for the place in front of the pg...

I did an online payment of rs 373 for my food (Including rs 5 tip to the delivery guy and rs 20 for longer distance convenience fee). 10 minutes after ordering, the delivery guy calls me and says that he will not deliver the food because it is far. I requested him and told him that i am about to leave house for an emergency and my mother is waiting in home. I also told him that i have paid the convenience fees of rs 20 and tipped him rs 5...

I had placed a Zomato order from eat.fit on 21 Aug for a bowl of Thai Curry. The Thai curry had spilled from the bowl and into the sealed packet, and was dripping from the side of the packet too. I raised a complaint with Zomato support and they apologized and said they would refund it in Zomato credits. I informed them that I was unwell and would prefer if they could have the order sent again instead of refunding because I had to take medication....

Order number: [protected]

I ordered a cake on 21st August, 2019 for my friend's birthday but it was delivered in horrible state, being spilled all over the box.

On sharing the picture of cake with the customer support, I was told that payment will be reversed in 4-5 business days and 100.85 credits will be added in zomato wallet. But its been more than 7 days, I have neither received the payment nor credits have...

Mein zomato bahut use karta hu but muze is bar bahut kharab experience mila hai. 1 he hotel wala 3 hotel ke nam se food de raha hai. Ye galat hai aur bill muze dusre he hotel ka de raha hai. Aur zomato ise ignore kr raha raha hai. Please legally action. Nahi to mein police complaint kar dunga. Food quality bhi acha nahi tha. Aur ye to bahut bada fraud kar raha hai. Please isee ligaly action karo. Muze ye acha lag he nahi raha aise tipe ka...

I had ordered food from zomato yesterday and the employee who came to deliver was very rude and behaved inappropriately. Even though we paid him for the food he threatened me. Tonight at around 12 he came with other zomato bikes and threw stones at my car and broke the rear glass of the car as well as the side glass. We are filing a complaint against him as this is sheer act of violence....

Hello, today I have ordered 2 sets of parotta, 1 mutton briyani, 1 mutton masala and I paid it through COD. But I got it only 1 set of parotta, 1 mutton briyani and 1 mutton masala. So 1 set of parotta was missed in that. After opening the parcel I got shocked. I dunno whose fault and who should be responsible for this either the restaurant or the delivery person. I need to book complaint on this to rectify it and no further problem should...

I had placed an order on zomato, order id: [protected]i and canceled the order immediately. Within a few minutes, they took my entire money rs.474/- not even refunding the amount to the customer, i chatted with customer service. They said we will escalate to a higher level and they did not even respond. Because of this, i am tensed
I got anxiety and i couldn't able to control my frustration and with depression.

This...

Hi Team,

I have ordered desserts worth 385 rs and by mistakenly cancelled the order with in 2 mins.

After that I came to know from zomato chat team that I will not get refund as it was cancelled post order accepted.

Please note that I have ordered desserts which is already prepared and it will not b wasted. I have sent mail to [protected]@zomato.com and haven't get response up to now.

May...

On 20th august, i placed an order from pudding and pie for rs.181. The delivery guy who reached had no change and took my rs.500 note and never returned. It has been a week and i have spoken to chat support on zomato day after day after day with them promising me 319 credits and that they will fire that delivery guy. I have received no proof of action against that man and have received only 181 credits. Everytime i open a chat, a new executive...

I placed an order today from no [protected] on zomato app
I cancelled within seconds
It did not give me any option to say yes or no
I immediately got message of cancellation.
My money is deducted. When asked they messaged that money could not be refunded as food started getting prepared.
This is not my fault zomato app is not proper
Anyways i ordered sweets which cannot be prepared its not pizza...

I ordered food using my rupay card on dat.13/9/2019 due to unavailability of some item my order rejected by hotel.. Again i ordered food with another item then also my orders rejected by hotel by reason is restuarant closed for delivery. Theny i talked many time with customers support of zomato they keep telling me wait till today tomorrow but after waiting 15 days long still not received my refund amount total: 315 rs. I also inquired to...

I had received a call from zomato gold department to renew my membership along with infinity dining service. I git the service renewed on 5th of august but as of now there are no infinity dining service being provided by zomato. I requested to return my money or pause my membership ir atleast extend my membership. But they r not at all helpful and resolution is being provided. Can i expect any help from here?...

I am writing this today august 26th
Yesterday i ordered 2 cotton candy and 1 vanilla choco chips scoop on zomato mobile app
Order # [protected] at 2:14 pm sunday 25thaugust
The status showed "food is being prepared" for many hours
The order was not delivered but in zomato app today it said "order is delivered" on today 26th august
We were trying to chat multiple times but no proper response was given...

I have placed an order through zomato. Because of some reasons i had to cancel the order just after 1 min of order. Before cancelling they didn't indicate that i will be charged penalty. To my surprise a reecived a message after 2 seconds of cancellation that whole order amount will be charged. I also requested executive to deliver the same order now if whole amount will be charged but they rejected the same. Why zomato can't revert the cancellation...

I have placed an order of amount rs366 on zomato app. (Order id - [[protected]]) ph no - [[protected], date - august 05, 2019 at 03:40 pm
Within a minute i accidentally cancelled the order to which i got a reply from your team that "as you had cancelled your delivery, neither we can received the money be refunded".
I posted a complaint with zomato regarding this but no action has been taken till now. This is very unprofessional...

I received burnt food, and i contacted support on 23rd august 2019 3.47 pm, they assured the refund and told it will be credited in 48.. But now on 25th aug 2019 even 48 hours completed they are simply saying credits were not initialized earlier we initiated now and wait more 48 hours..

Is this the correct way???
And they disconnecting the chat their self only
Not listening my words....