Zomato Complaints & Reviews

Hi this is swaroop and we ordered food today thru zomato for 696rs that is 3half chicken biriyani and 1kurma and 15 rumali roti where as we received only 2biriyani and just kurma hence we tried to chat with cc it was not at all helpful and asking us to send us email for the missing issue and not trying to resolve the issue on immediate action, where they seems to behave careless on the issue...

I have ordered a cake with order number [protected] on 26.08.2019. The cake was damaged by your zomato wallet because of which he asked me to cancel the order and order again. I did the same.
I reached for support to get my refund. The support assistance told me that he has refunded me the amount and the same will be get credited in my account but i have not got any refund till now.
This is a serious concern for me and i want...

I had order but till few second restaurant showing not accepted order i just cancel order and order again from other restaurant zomato chat support didn't inform about any cancellations charges after that they are not refunding money and saying same word food waste badly behaviour no any customer support helpline no one can get in touch them with call if you order then your money gone cancel or not it not means for zomato....

I have ordered chicken momo 2plates, price 171/- including discount on 8th august 2019. But the order boy cancelled the order when he looks 100% payment received. After that the customer support promise me to refund whole amount. But it's till 30th august, they not refund the whole money. When asked to the support team they told me to contact bank, when contact bank they suggest me to contact support team.

In this situation...

Today i have tried to place an order using zomato app at kfc restaurant using code zomatonew. Money have got deducted from my account but no order got placed. I have tried calling zomato customer care but no one is responding. I have also confirmed with my bank's customer care, they have said that money have got transferred to zomato account successfully and there is no fault at their end. I have also attached a screenshot of the transaction...

I have placed an order on 25th aug 2019 at 9:30pm ist to norfest-the dhaba as amristsar kulcha with chole for rs. 137.76. I have made the payment from google pay - but order was not accepted due to payment failure. But google pay made the payment to merchant (Zomato) on aug 25th 2019 at 9:54 pm. Below is the upi transaction id and google transaction id - as i have the details - but i cant attach any doc - so just sharing it.
Upi transaction...

I ordered scwzchwen fried rice in lucky restaurant i got poor quality of food worst in taste literally horrible i asked zomato to compensate with other food but denied.. At last even i found some hair in that food and got irritated threw it in dustbin and complained eegarding this but there was no response till now and 116 is not a big amount but i want it anyhow because zomato was very irresponsible and tested my patience...

I have ordered prepaid a cake, but i didn't got delievery and delivery boy switched off his phone, neither zomatao customer care responding, they are cheating badly, please do something, they are really theif.
Mmy ordder id is [protected].
Evrytime doing same, pls take a neccsary action.
We are not millaniore so that we r throwing money on road.
This zomato a big brand, i am quite shock how they can stole money...

I have ordered on Zomato. (Using current location) . The restaurent have accepted my order. The delivery boy picked up my order and called us and told that the delivery address is long and he would conform after seeing the location again. The order has been cancelled by him. He didn't reach me . I was waiting for refund. And I contacted the chat support they said that my money was charged penalty for wrong address.

They were...

I ordered a takeout from a restaurant called the night factory on the 15th of august, 2019. My order number is [protected]. The order was never delivered as the restaurant refused to deliver. But is showing as delivered. I spoke with a zomato executive and was assured that the refund will be executed by the end of this current billing cycle. However, neither the refund came nor is zomato providing any help on this matter. I just spoke to another...

On 28th august i ordered 1 black forest cake (Total amount - 751.00) from zomato (Mr jain bakery & more), i had cancelled my order quickly before packing of product due to some mistake in address location and send them mail on [protected]@zomato.com. Then they give me reply on mail and saying there is no such policy for refund. What is the joke, if i not taken that order how i can liable for pay the amount of 751.
Please have a look into...

We made payment for the order via google pay in zomato app on 28th august 6.33 pm ist, but the order is not confirmed.

Payment details:
Upi transaction id:[protected]
Google transaction id: cicagkd6_lrudq

Payment was successful and amount got debited from my account.
But zomato still shows payment as incomplete. Can you please check asap?
We are looking for refund of the amount.br...

I placed an order through zomato in sri sankara vilas, brdipet, guntur for an order of rs. 117.00 on 29th aug 2019 at 1.51 p. M. Money was deducted from my account through debit card, but order was not showing in zomato, instead came as transaction denied and was redirected to the confirm order page.. Please look into this and try to revert back money to my account...

I've ordered food from zomata online food app, wherein i received the food wasn't cooked properly and rice hasn't boiled properly. I've raised this issue with zomato, but they refund only 90rs and convey their apologies and customer care executive, the person was so rude while converse with me. So i need prior action on order no.[protected]. Date 29/08/2019....

Hi,
I made an order on zomato and after a while i checked with zomato that i haven't received my order. Zomato representative tried to contact restaurant but restaurant was not responsive and zomato asked me wait. I then called restaurant and they said they have rejected the order. They never called me and zomato representative also was not able to reach the restaurant. The order amount is around 2700 and i want my money back which...

I have ordered the food from zomato app and
I have mentioned the jain food but i got non-jain food on 11th august 2019.
My order i'd is [protected]
Thereafter i contacted to zomato support and they said they'll refund cash in my bank account in 5-7 working days but they didn't refund my cash
And then i have sent a mail to @[protected]@zomatocd. Zendesk.com
And they are saying we'll not refund you cash
As...

I am a regular customer of zomato, the online food delivery service. Although i had chosen to ignore shortcomings in their service in the past, i humbly seek redressal of the 3 grievances mentioned below as disservice to the customer seems to have become the norm with zomato, rather than exception.
1 - order placed on 17th july 2017 : there was food spillage but zomato's response was that "we cannot fix what happened, we fail sometimes...

I have received a call from zomato food order ([protected]) that dealer asked debit card details, we are unexpectedly given details, within 5min my accounted is fully transferred to cirtus pat etailng account mumbai from indian bank chennai
First amount - 88₹
Second - 16000
Third - 900
So please take a legal action
And we need support to avoid this situation...

Hi,
I am Milan Umesh Dave
I am a zomato gold member,
i am supposed to get 1+1 food in hotel,
When i said to hotel people (Hotel Nirvana Thakur Village) they said Zomato gold is not applicable on Platters, thali and Combos, .
And during my staytime in hotel, I called customer care I did not find proper resolution.
I called the manager too, but he also refused to give benefit of Zomato Gold.
br...

I have placed an order with Zomato with Order # [protected] and it has been more than a day and a half that I have reported the issue on Twitter, but somehow, nobody at Zomato seem to care! The order was supposed to contain "A sunny Thali to beat all kinds of blues! Enjoy our delicious, zingy lemon rice with some authentic Sambar, subtle Masala Aloo, two fulfilling rotis and fresh onion salsa" - but what I have received was a joke of it. Neither...