Zomato Complaints & Reviews

I order
Gulaab Jaamun [1 kg] + Ratlami Sev 250gm + Double Loung Sev 250gm
on Zomato from one of listed store Om Namkeen, Annapurna Road, Indore

here is my Order Number: [protected]
https://www.zomato.com/indore/om-namkeen-annapurna-road

when i receive my order, i weight it on Gulaab Jaamun box it mention 1KG, but when i weight it only 750GM

total weight with box is 750GMbr...

Dear Concerned ... to bring in ur kind notice that today morning i have ordered 1 plate poori alloo thru zomato from Seeta Ram Chole Bhatoore Saket. But unfortunately I received non veg stuff and complint back them .. but they said will refund only . Question is not of money, i m pure vegeterian . Some strict action to be taken against them. Neha Grover..[protected]..My order id is [protected]...

I am karamjeet, i ordered food from zomato (Bikanerwala), but same was cancelled and informed that food have been snatched by someone and rider would not be able to deliver food.

when i ordered 2nd food from zomator (eat.fit), costumer care call to me after 10-20 mins and told order have to be cancel as restaurant is not open till now, but order were confirmed by the restaurants and without opening restaurant how can someone...

Thank you for your reply
This is not new last week i had ordered a cake which was not even delivered and the money was deducted from my account as i paid online.
This is the second time my order has been cancelled due to some issue and the money has stuck with no eatables delivered.
I would like to have my money back total amount being refunded 625 rupees...

Zomato called me and said your order id [protected] cancelled for some technical issue and said to wait 7 days for refund. And customer care women cut the phone before listening me this is so ruthless behavior. Afterwards i tried customer care no. Many times but they didn't respond. I want my money back as soom as. They cheat the customer in name of online payment. I want quick action over it...

Zomoto delivery boy ate my food. Not a single phone received from delivery boy before cancelling my order. When i called delivery boy to collect food, he said he cancelled order and gave food to his friend. I had made online payment for food, but food was not delivered by delivery boy. Address was very clear and previously many delivery boys have delivered in the address. Delivery boy intentionally didn't deliver...

I ordered pizza from dominos today 11aug. On zomato app.
Payment was done by me in advance.
Pizza order was supposed to reach me within 30mins.
But it didn't and there was no update from zomato. The app asked me to call dominos which again went to dominos cc.
From there also i got no update.

Again, i approached zomato customer care, where after chatting with them i asked them to lodge a complain...

I order chicken kebab roll on zomato from nazeer foods (C-9, behind shipra hotel sector-18 noida), and a zomato person request me to take 5 rating and then he took my mobile phone and rated 5 star from himself, and then he went but when i cover up my food i found my roll was totally musty, full of fungus, and i call the same delivery boy he told that he could not help me and asked me to call zomato or nazeer. I already make a complain on...

I ordered from zomato from big yellow door, satyaniketan, new delhi.
As you can see, i ordered @ 12.49 pm and cancelled the order @12.51 pm because i forgot to add items in my order. Their automated chat support doesn't leave much of an option for us to say, so i contacted the restaurant about the same. They told me to cancel the order as i'd get a full refund from zomato and i can order once again with the new items and promocode...

Zomato — incomplete order and deficiency in service

Pune
Order from kfc
Placed on 9/8/1,

This order was placed by me on the date given. The first problem was food was delivered 1 hour later to me it and the order was incomplete. Was like that it has been cooked a day before. Complain so many time in zomato chat but no satisfactory reply was given by your team.
So you please check it and...

Order no [protected]
By mistake placed order, immediately tried to cancel order via chat option as no other options available, placed at 12.09 then waited for 3 mins for chat to response but no reply post 3 mins, immediately called restaurant as they accepted the order. Restaurant guys confirmed that they haven’t started preparing the order hence i requested them to cancel from their end. They did the same, while i was in call, no...

On 26th july i ordered food via zomato, afterwards the delivery guy canceled my order, so i called him up to check what's wrong, he said the restaurant couldn't prepare my complete order so he canceled my order and when i conveyed the same to zomato support system they fined me the amount which i already had paid for the food via debit card. They said they were not able to contact me that's why they canceled but when i called the delivery...

I placed an order on zomato and below are the details.

Order no: [protected]
Order date: 6th aug 2019

I suspect that the order delivered to me was consumed already and they delivered only less quantity and the seal was opened when it was delivered to me.

Just before the delivery i got a call from zomato customer care stating that the seal was opened and food was spilled over. They confirmed...

My first order and the experience with the zomato is so bad as the item which I have ordered is stale, as its was cooked in Night and delivered to me in early morning 4 A.M. I have asked the customer support team to pick the item and replace the same item but the support team denied it and started testing my patience in early morning with the copy paste sentences which make me so irritate and frustrate at that time and then I have sent an...

I ordered food yesterday and paid through bank for 410/- but i did bot get food nor refund i need the money back if money is taken it should be delivered or the funds need to be returned i need my money to be returned as early as possible there is no communication from zomato regarding the non delivery all others send messages about refund and failure. The incident happened on 09/08/2019 payment generated reference number [protected]igagtsajq4...

This complaint is regarding the infinity dining experience provided through zomato at capri gastrobar. The food provided to us was so stale that all our stomachs got bloated. It felt like they added something to make you feel full faster coz evrryone felt weird after eating for half hour. In 45 minutes we stopped ordering and returned every dish we ordered. Today morning we all good stomach upset because of that food
Yesterday night...

I have ordered food from buhari. It didn't reach me and status said food was delivered. I couldn't reach delivery boy via phone. Went to zomato support team and they weren't able to reach delivery boy. They promised refund will happen in 5 to 7 working days. 2weeks past and no refund initiated. Contacted support team many times and i get same response that they have escalated to manager. I am disappointed with the false commitments given...

I am unable to enjoy zomato account services because it's being said by zomato that i have multiple accounts from single number.
I haven't misused zomato not for once. If others have used it, zomato should have not allowed to do the same.
If somebody is using my number to have multiple accounts it's zomato duty to ensure my private details are not being misused by others as its being ensured at the time of filling details of...

Respected sir/ma'am,
I would like to bring into notice that zomato which is highly a reputated brand is being misused. Urban masala is a restaurant in kolkata, lake town which has a rating of 4.9/5 but when i went to have lunch there it was highly disappointed. After that i got to know all the reviews are paid reviews. This actually questions zomato and it's unethical.
We send money on a restaurant after seeing the ratings...

I ordered from zomato at 9:58 pm on 09.08.2019 having order number [protected]. After half an hour, i enquired about the order status on zomato chat as the status was showing that the order is on the way. Then i am being told that there is no delivery boy to deliver the order.

I asked them if there is no delivery boy then y did you accept the order and when you accepted then you should have immediately contacted me saying that...