Zomato Complaints & Reviews

Zomato – i don’t care who is delivering my food or who has cooked it…but am distraught when i don’t get the food that i ordered….

If food is your religion, don’t molest your service levels…

My questions are…

• how can zomato / swiggy be held responsible for service levels.
• they cancel the order with a response that money will be refunded, what about the hungry customers...

This is very serious and important to bring you in notice about the problem with my paytm balance of 8315 rs that has been deducted by zomato service without being used by me.
Here is the detail of all the transactions, which were not done by me.
Rs 136 26july at 2:21 pm t/n [protected]
Rs 753 26 july at 2:34 pm t/n [protected]
Rs 590 26 july 07:06 pm t/n [protected]
Rs 165.56 26july 08:11pm t/n [protected]br...

Dear team zomato,

This is sujeet kumar and i am using zomato app to place orders for food.
My account is with the number : [protected]. Since long back i am happily using this account and services of zomato. But yesterday i had a bitter experience which bound me to think that i may use this further.

I booked a sweet of my choice from my office (Vikaspuri) to deliver the order to my residence, for a long...

I ordered one pizza from zomato and cancelled it the moment after i order (By mistake ordered regular size but had to order medium size).
I contacted an agent just after that asking for refund who told me to put a mail to [protected]@zomato.com. So i sent a mail regarding this, still no reply. Again next day the same thing. Then the 3rd day i again contacted, then i got to know that the cancellation fees is equal to the amount i paid reason...

I ordered food from "it's my way cafe & restro". Order id - [protected]

When i called the restaurant within 2mins of ordering they told me to cancel the order as the preparation will be delayed & i cancelled it. A cancellation fees was charged mistakenly as the food is not delivered & i was forced to cancel it.

At that time the delivery person was not reached the restaurant.

As a regular customer...

Order placed at zomato on 10th july2019 at 8:01pm video ref [protected] (Bangalore). Irrespective of repeated call, phone not reach to delivery guy. I am standing outside home on road half an hour for delivery and on contacting zomato helpline At 8:49pm official revert That number is not reachable so delivery guy go back. When I asked for refund of paid Rs378, they said they will refund it Between 4 to 5 days. The whole incident spoil my 1...

I have paid for an order today through Paytm - though paytm deducted the amount, the order was not successful. Zomato customer service says this is due to payment failure. The same thing happened last week and my payments through credit card, Paytm Andrew lazy pay all got deducted but orders were unsuccessful. Then also Zomato customer service said this is due to payment gateway failure and that the money would definitely get refunded . To...

After order food from zomato the location will b showing wrong and if v try to tel delivery boys to come to address mentioned on the receipt thy cancel the order and don't refund money. Zomato loot money in the name of penalty
They take 50rs delivery charge n deliver in cycle which takes long time. Most of the delivery boys doesn't know the address. They as us to come half the way to pick up the delivery...

Hello

I place on order on 2:51 am at 1 aug 2019 on pizza tune restaurant in ahmedabad. The restaurant manager was accepted my order, and i received notification of your food has been prepared. I have already waited 30 min to receive my food, after 30 min i have one call with zomato he asked me to your order has been canceled because the restaurant is closed. How it's possible, if the restaurant is closed then who is accepted...

The zomato app did that i got my food delivered but i didn't receive food nor a call from the delivery executive.
I tried calling the delivery executive also but he wouldn't pick up my call at all
The zomato customer care isn't responding to me and now i've already paid for my food online, haven't received my food and have to travel with an empty stomach.
No one from zomato is bothered to even check up on if the order...

My name is s. R. Murali from coimbatore. Today, i had a worst experience during lunch time. I ordered two items in zomato for me and my wife. The delivery boy without even checking the bill on the number of items, he picked only item from the mess and delivered it and fled away. When asked to redeliver, he is speaking of rules of refund and cancellation to me when i am hungry. I had to rush back to the mess and get the package myself.br...

It's been one week since i've register my complaint with zomato but they are not responsive. I have been cheated by the delivery executive. He did not deliver my order to me. He did not pick up my call on that day. I told about this to zomato but they did not take any action. Please take some strict action on zomato as well as the delivery executive and try to make a refund of my order. I hope you will understand the issue and resolve it....

Placed an order yesterday night 1 august at 8:55 pm with order id #[protected]. I didn't receive the order even after 11pm. I constantly called the restuarant and it kept saying the rider is not assigned. When the rider was assigned it refused to give me the contact number of the rider. I was constantly in chat with zomato chat support for assistance. After i raised a complaint on zomato chat support the delivery guy contacted me after 12pm...

Yesterday i ordered in zomato during payment error occurred but payment deducted but in app its showing incomplete payment.. Trying to contact customer care but unavailable.. If available please suggest me how to contact zomato.. Please give me suggestion what to do

How come a company with online portals doesn't have proper customer care service.. Very bad...

This is regarding the zomato order id: [protected] which was placed on 31 july 2019, order amount inr 65/- (After applying coupon)

I have neither received the order nor the refund and its been now 1days that i am chasing with pathetic zomato email support for this with no luck.

After waiting for around 3-4 hours for my order to get delivered, i got the message that my order has been delivered.
Note, that...

I have ordered yesterday 2 pizza's from la pinoz pizza ellisbrig Ahmedabad from my father's mobile. I have paid advance through Paytm.

I got message from Zomato regarding delivery man left restaurant to deliver my order. I waited 30 to 40 minutes but no one came at my location. Even I also not get the details of delivery person as well as no tracking even show on their mobile application. After 30 to 40 minutes I got message...

I have ordered on 30/07/2019 2 pizza's from la pinoz Ellis bridge Ahmedabad and for that I have paid online. After 15 to 20 minutes I got message that my delivery person left from restaurant to deliver my order. After 20 minutes of that message I got message that my order has cancelled due to I have not picked up my phone because of it was switched off. As I have ordered from Zomato so many times some times delivery partner call or may not...

This is regarding the zomato order id: [protected] which was placed on 15th july 2019, order amount inr 256/-

I have neither received the order nor the refund and its been now 15 days that i am chasing with pathetic zomato email support for this with no luck.

After waiting for around 45 minutes for my order to get delivered, i got the message that my order has been cancelled.
Note, that it was a prepaid...

I had ordered food on Zomato, Order Number: [protected] for Rs. 173.60 on July 30th 2019. I received a delivered message update but I had not received the food, the delivery agent Mohammad Abraz to whom I had spoken on [protected] said he delivered the food on the address mentioned in the order. I had requested him to come to the address and identify the place where he had delivered the food but he refused. I had talked to Zomato support but...

Hello this is imtiyaz gulam haider Khan I had to say that day before yesterday on Friday I have completed my total order and my touch points to total 44 touch points have been completed by me then to my incentive has been not came till now and there was so heavy rain on Friday then to I had completed my target and delivered my order honestly then to you'll r not giving my incentive that not fair sir this is my humble request to you'll that...