Zomato Complaints & Reviews

I have order today from kevinters my amount was debited twice and no food was received. When i checked my order status it was showing that self pickup has been chosen. I tried to contact both zomato delivery partner and keventers but zomato do not have the contact number and chat was not responded properly and keventers was not receiving the call. After sometime without picking up the order both order has been marked the picked up. I try to contact zomato chat support several times but they were very unprofessional and they stop chat without closing the words with me and i try to open it many times but no proper response has been received. I ordered my food at 8 o'clock and at 12 o'clock at night they are asking me to go and receive the food. I ask them to delay refund the one food order amount and the other order i will pick up by tomorrow but they are not ready for anything. I request refund my order amount

On july 28th, placed an order through zomato app. For a few items with cream centre in coimbatore. One of the items was channa bhatura. Cream centre called me up to say that i should place a separate order for bhatura as channa bhatura does not include bhatura!! I felt that this ridiculous and cancelled the order. But before cancelling i asked zomato re. Cancellation charges. Neither call centre nor the chat person could provide any clarity.
Now they are not refunding the sum of rs.1040.

My emails do not solicit proper responses and they have stopped replying my mails in the last 18 days.
They are not even refunding gst (As items were not billed), packing charges (As items were not packed) and delivery charges (As items were not delivered)

I ordered on 14th aug... First the deliver guy called me and said restaurant doesn't have my order so to cancel my order... And after one hour a got a message that my food is delivered but i did not recieved... I called the delivery guy n he said he delivered it to someone else n i should talk to tomato.. He hung up on me yelling... From 14th august i wrote many mails but did not received any reply from tomato. I don't know what to do and this is the last mail i m writing to anyone now. Their service is pathetic.. Their delivery guys eat the food themselves and mark it delivered... And when the customer tries to approach tomato support,.. They don't reply.
My number-[protected]

I ordered two pizza (Peppy paneer (1 x ₹494) and farmhouse (1 x ₹395) total amount is rs. 933 (Including gst of rs. 44.45) from dominos (Plot 69, ground floor, opposite mother dairy, pandav nagar, new delhi-110092) on 15 august 2019 around 9:00pm.
My order number is : [protected]. The amount of rs. 933 already paid on the time of ordering.
The issue is that i didn't receive my order even mr. Arun kumar (Delivery boy) who supposed to deliver my order, didn't contact me and the status was shown the order has been delivered (But i didn't get my order) and they didn't give me contact number of mr. Arun kumar and the contact number of dominos that shown on zomato page doesn’t exist.
After that i also contact with zomato through mail ([protected]@zomatocd. Zendesk.com) on same date that is 15 august but i didn’t receive any reply from them and i also send them another two mails (On 16 and 18 august) regarding my issue but till i didn't get any reply from them. Now you are requested to take a serious action towards this matter and refund my money that i paid for the order.

I had ordered from a restaurant via zomato app. The order was of rupees 758. The restaurant cancelled the order but the amount was deducted from my account. Even after notifying them more than a 6 times on the zomato help service, my refund has not been initiated yet. It has been more than a month now. I am tired of contacting the zomato help service.

This is satpal. My mobile number is [protected]. This is brand but they have not any toll free number. I did not buy and product on zomato website and i did not use zomato mobile app. But 1190 money deduct in my paytm account. 5 time i have complaint zomato team and other order and gold plan team buy i do not give any response. Transaction id order id: zrd-9fd0cd235ea wallet txn id [protected]

I am currently unhappy with the zomato service. I want to state the following thing which happened to me:

I ordered from zomato, eagerly waiting for the order. Recieved a call from zomato delivery boy and came to know that he is at durga matha temple which is arround 10 minutes from my house. I told him the direction to my house and also i went in the same direction, thinking he might not be able to find the house. I went upto durga matha temple by walk but didnt find him and so came back. Meantime tried calling him but didnt able to connect to him. I returned back home, then after sometime i recieved the call from zomato wallet, and was told that he is at mgn nivas, the next building to my apartment. I said to be there, i will come and collect my order. He said he is cancelling the order as he is not able to find the aparyment. He cancelled the order and to my surprise cancellation charge was levied on my order. When asked from zomato customer support, they told me that as food was prepared so cancellation charge is levied. That i am okay with, but why the zomato delivery boy cancelled after coming next to my building.

Zomato cheating customer on undue panality in a forced manner

I made a small order of 116 rd and was charged panality of rs 116 for no fault of mine.

This was when I showed courtesy of informing zomato customer service in advance to ask its valet to carry the change of 2000 rs to avoid any inconvenience to their valet to arrange change at the last minute for my placed order.

Instead of showing any support I received a call from zomato saying we are cancelling your order on the grounds of your refused delivery and you will have to pay panality for the same and the person refused to give any clarification nor help me in any way just charged me and gave me no options.

I never refuse Delivery I asked for change and no Delivery person came to me at all and this was limit that I was charged over and above.

When I tried to reach senior management I was bluntly refused any help even as I tried to reach local management some way I could get no help but an advice that I should order from somewhere else.

I was charged panalty on grounds of refusing to pay when I never refuse or cancel any order from my side. Rather the Delivery was not even picked up from the hotel of supply at all as enquiry made at the restaurant.

[protected]

I ordered biryani from zomato and cancelled the order in 5 min. When it was saying order is begin to prepare. I complained to them and they said order was prepared. It was not the case. I changed with 540 for 5 min period after ordering.
This is ridiculous.
I am mailing them contentiously and they are not even bothered to respond.
Kindly solve it

Sir,

I have ordered a regular chicken biryani from shah ghouse hotel & restaurtant on 17/08/2019. Instead of chicken they sent me eaten bones in biryani. Then i contacted zomato say said there control over the quality of the food delivered by the restaurant is limited. So they cannot do anything. They should atleast take some action so that it won't repeat again.

I ordered pizza from a local pizza shop via zomato on 17th august & paid the amount by phonepe. But suddenly the restaurant canceled my order. But till date i haven't received the refund. I asked their supporting team for the refund. Their response is given below in the image.
I haven't received the refund yet, what should i do?
The amount is ₹265-/

Me and my friend had ordered from Zomato at around 9:50 they called us at 10:30 and told that the order was cancelled by which many of the restaurants would close. The worst part was I had used my coupon on the last order and then I had to pay for the next order without any discounts and I asked them to give me credits not anything extra but for the money I had already paid and the money which I had lost as discount. Then they without any manners two of their customer care executives disconnected the chats. This was not the first time and they always take customers for granted and they didn't even have the decency of atleast giving a call back after wasting their customers time. One customer executives name was Amar who was acting as if Zomato was giving me food for free. Im attaching photos of the order details and the two instances where they just ended the conversation.

I want to report an ugly incident by one of your zomato drivers. He drove his bike very fast at 9:00 p. M. On monday, 19th august outside maple building in hiranandani gardens powai mumbai 400076. He drove so fast that he almost hit my 20 month old daughter. I want the name and address of this employee as i want to lodge a police complaint against him for almost killing my daughter.

Please treat this matter as very urgent!!!

Anish nanda

Hi team,
I ordered food from Zomato app, but the delivery time was more than 50 mins.
So I cancelled .But the Zomato didn't initiate my refund . They forcefully charged me my entire amount stating the food preparation has begun. But few seconds later the restaurant cancelled my order. So y am I charged.
I cancelled within the few minutes after ordering as the delivery time was more . They still charged me the entire amount.
The order id - [protected]

Hii I have booked an order on zomato it was a click away just went further, immediately I realized that u forgot to add coupon, I contacted customer care via chat in 40seconds of ordering food I cancelled my order, requested them that I forgot to add coupon worth 100rs post ordering they said it's not possible so had to cancel it as I changed my mind, they say that I have to pay full amount in my next billing does it really make any sense??? I even requested customer care that I'll proceed with same order adding coupon they said not possible you have to pay additional 200 which doesn't make sense is zomato in India so worth less horrible customer care beware of such frauds... Esp in countries like India ..don't ever take zomato, I request all to spread this in Facebook and other social media swiggy is 100times better they ATleast have bit trained staff.unable to even request cancellation of fee waiver..

I had placed an order for pizza on 15th August in the evening, but they never delivered the order.
They did not provide any support in contacting the restaurant. Furthermore, more than 2 hours after they failed to deliver the order, they did not let me cancel it or provide refund.
They falsely marked the order as delivered.
Trying to get the customer care to respond was in vain. They have not provided any help and keep closing my complaint. That is consumer harrassment.

I have been complaining through email and over chat since long, but zomato is non-responsive. They dont reply over emails/chat. This is one of the worst customer service provider.

I ordered a cake on zomato app and my order id is [protected], which cost me 860/-.
Unfortunately, the delivery boy didn't deliver it and declined the order.
I am writing in this regard after chatting with the customer care agent, receiving assurance that 100% amount will be refunded.

The issue was 'while doing online order for cake, i gave the delivery address of gurgaon sector 45, and then searched for cakes. Your app showed up some restaurants, i selected one restaurant and paid the amount. After nearly 2-3 minutes, i got a call from the delivery boy that order was taken from a far off place and hence they declined the order. Now, my concern is that if i have given the delivery address first, then how come your zomato app showed up a far off shops for cakes. This is technical issue, and a customer should not be charged with that.

I chatted with the customer care agent, and i was assured that this a genuinely a technical error, and once i sent an email regarding this, my refund will be processed.
Even after sending emails, they say that they prepared the cake, delivery boy picked up, didnt deliver and it all happened within 3 minutes and they denied the delivery and swallowed my money against it.

Zero star from my side for poorest service available in india

One of your zomato delivery boy manhandled me and stolen gold ring from me. A police fir case has been filed against him and investigation is in process.. His name is akash, residing in mysore gayathripuram.. Kindly terminate him or else i am going to escalate and publish on this in social medias and also in media channels..

I look forward to hearing from you.

Darshan

Zomato riders eats my orders and cancel my order by zomato but i don’t know how to long trust on zomato by coustmers that is a fake company from muktsar punjab all riders are fake they all are eat all orders and i’m waiting for order for my guest and faimlys but they cannot understand so please stop order on zomato i’m order on 18/08/2019 on 10:40 pm and i’m calling a rider after 11:15 pm but that guy don’t pik my call and i have a message ur don’t response and canceled ur order i’m very shocked i’m trying calling to zomato rider and they take reason i’m dont reply his call wow that is good service by zomato please help me i’m from ganganagar my contact [protected] and zomato rider name sachin and number is [protected]

I have faced this issue so many times with Zomato, not only with the order but also with the customer support.
I keep on explaining my issue to them and they just don't understand and are very unprofessional and lack a sense of their work.
I want to raise a complaint against one of your customer support executive who disconnected my chat 4 times in a row without resolving my issue.
I was facing issue with my order number [protected] and before resolving the issue he disconnected my chat 4 times in a row and was also getting me confused with my previous order. He was sometimes telling me about my order [protected] and sometimes of my order number . I never asked him about my order no. but he was getting me so confused.