Zomato Complaints & Reviews

I had placed an order, but zomato couldn't deliver that order in 3-4hrs after all when i said that i have not recieved my order they refunded the money but they locked my account where they failed to deliver my food 3hrs also above that their customer care didn't even respond to me properly also, when i asked for another order they said they can't help it because restaurants are closed i told them if guys were not able to deliver order only,...

Yesterday we ordered food from pizza hut 2x spanish tomato pasta. Really disappointed with the order. It was half eaten and the boxes crumbled. After a journey we were hungry so ordered thru zomato. Very sad with the service. Allow the staff to have such food once in a while or give them good training before selecting the person. Bad service. Disappointed with zomato....

Hi sir. I am highly disappointed, i am a regular customer of Zomato. last week i ordered from one restaurent(Madras spice) and cancelled due to some issue. Its been only 2mins between orderd and cancelled. They charging Rs.80(order amount) for cancellation. How it would be justified?? customer care also not supporting and not able to call customer care....

Date : 5/8/2019
Order id : [protected]
Order amount: 265 inr

Description:- i had ordered the pizza from dominos at 08:38 pm on 5th august 2019. At 09:09 pm i got the message from dominos that my order has been cancelled from their side as they were not able to deliver due to heavy rains in pune. I called dominos and asked them for the refund they told me that they have cancelled my order and for refund i should...

1. Screenshot of the order and customer mail below
2. I placed an order at night. After waiting for an hour, I got a call from delivery boy. He said he can't come inside. But will deliver at the gate. I said I can't come to gate. He will have to come inside.
3. After about 10 mins I got call from your customer support and they said that they are cancelling the order since the bridge is flooded and he won't be able to come. br...

It's thrice when i faced same problem with zomato order. They always provide bad quality of food.. And customer ask for refund they asked to wait for 48 hours nd after 48 hours they again asked for the same. I want my full money back as i send images of the food to zomato. Zomato agree to repay but i not refunded yet and always asked to wait wait and wait....

This is for the 7th time i have come across the same issue with zomato. I get call from the valet and he comes up with the issue saying he can not deliver the order either he meets with an accident or his bike breaks down.

Today i ordered from kfc near pvr anupam, and the valet picks up the order and then i get a call from the valet and he starts with his story that his cycle tyre got punctured, when i asked him about his...

Zomato i placed orders three times, due to upi issue payemt failue, all money deducted, but only one order money refunded, but other two nort refunded, when i contacted customer care, assured money will be refunded, but now ther r telling cant be refunded.

Three orders placed, upi payment failed at last, money deducted, so i kept one, and cancelled other two, but assured money refund, now telling now refund

Order...

Zomato i placed orders three times, due to upi issue payemt failue, all money deducted, but only one order money refunded, but other two nort refunded, when i contacted customer care, assured money will be refunded, but now ther r telling cant be refunded.

Three orders placed, upi payment failed at last, money deducted, so i kept one, and cancelled other two, but assured money refund, now telling now refund

Order...

It was very sad but i have been using zomato for a long time amd the white sauce pasta that i ordered was seperated the white sauce squirted outside and the pasta inside the container very sad condition net wastage of 410 rs
This is the second time such a thing has happened, earlier a few months back, there was a delay of about 1 hour when i ordered the food very poor service quality
When u preach others that food has no religion,...

This is about order id [protected]. Zomato are scamming customers, i ordered food from kfc and was getting update about the valet getting my order. When it was about 4 minutes to the delivery time i came outside my house to wait for the valet to arrive. I kept waiting till the time reach and was wondering where the valet have been when i received notification that he will soon arrive. I kept observing and only see the valet motorcycle moving...

Hi

I placed an order with an order id: [protected] on the 28th of july, 2019; however, hotel santosh, kalyan, maharashtra after half an hour from then rejected the order stating that your address is not within our delivery boundaries. When i placed the order, i ensured to manually type the entire address in their app in the delivery adddress field. Inspite of that, zomato i do not know from where just added manisha nagar to...

Hi team,

This is regarding about zomato service in hyderabad location. Recently i have ordered food on july 28th 2019 and this is my order id :[protected]. The problem which i have faced i waited for food one hour still they don't delivered my food on time and i called to delivery boy he said i am coming into your place within 5 min and i waited half an hour still not coming after that i cancelled my order but that refund amount...

I have placed an through zomato and the very next second i have cancelled the same order the reason behind this was i have applied the promo code but it was not reflected in the order so i have cancelled the same order as soon as possible i have called the restaurant guy to stop making the order to avoid wastage and i had ordered the same order again by applying the promo code the order id[protected] after having a chat via zomato chat the...

I ordered food by partially paying using zomato credits and paytm. The order was not accepted by the restaurant. The customer support told me it's a technical glitch and they are sorry for it. I received the zomato credits back but not the paytm money! Now, when i try to complain about it, i get "we have reviewed your account and regret to inform you that it reflects high amount of credit activity based on your disputed orders in the past....

My order was not accepted but money was deducted from my account.
So i used the delivery support cause there is no such customer service for zomato
The first assistant said it will be refunded in 24-48 hours.
The second assistant said it will be refunded in 5-7 days according to rbi guidelines.
The third assistant said the refund is initiated from our side but there is a technical error....

Big scam zomato
I ordered food from zomato but rider went to wrong address and refused to come to the right place so we cancelled the order. Then a person called by saying that he is from zomato and wants to refund our money so he shared a doc. To fill all the bank details and all. We did it. And he stole 2k from my account. Then blocked my number. His number [protected]. I tried calling zomato customer service 100 times but no answer....

Order id - [protected]
Hope u all the doing well. I want to request that i was just 7 minutes late and within this time the order was cancelled by the rider. I have all the call details and its time. When i reached home i met the rider in person he said he had already cancelled the order and the food will not be delivered to you and shall be returned to the restaurent as it is. I request you to please refund the amount. I admit that...

Sir i terminate by my area zomato office they say u are terminate by chandigrh office bt i cant receive any terminated letter or massage why sir... My fault is just i am placing a order by zomato app and eat.. Sir my area branch directly terminate plz sir plz rejoin me i promise after rejoin i am not placing any order... Sir i dont have dad i am a one man from my home to do job sir they directly terminate me... Mere ghr me khane ke lale ho...

Hi team,

Your zomato boy misbehaved with me and tells that he is not delivering the order because the address in not right and he has reached the right address.
Inspite of telling him the address is in sector 23 gurgaon that was written in my address details. He misbehaved and abused. I have a history of ordering from zomato and all the delivery boys were cooperating on all parameters but people are like this are misfit...