Zomato Complaints & Reviews

I order food from a restaurant named santushti in gurgaon, zomato has accepted my order and charged me for it after 10 minutes i got to know that my order has been cancelled by the restaurant as they no longer serve the food i order, i called the support team of zomato and they told me that i'll get my money back within 5-7 days. Is this a way to deal with a customer i order food i neither got my food not my money back, u guys charged in like 2 sec and for refunding you need 5-7 days, i need my money back right now.

I have ordered a cake from zomato on 23/08/2019 at 12.06 pm the order number is [protected]. The cake was in such a bad condition that i could not even tell you. I had a talk with your deliveryman and asked him about this he said his work is to deliver the package not to see the condition of the package he will not do anything and said he got lots of work to do. This is the service zomato people provides to their clients. I had a chat with your so called “support team” and they only said please mail the respective team they cannot do anything. Wow what a support and they are just clicking the option, which are there on the system whatever you ask they say the same thing.

After this i had receive a call and e-mail confirming that the amount will be refunded within 5-7 workings days. I have sent a email on 6th day and have received the response to wait for 24 hours. It is more than 24 hours and have sent many e-mails but didn't receive any response from them and also didn't receive the amount.

Zomato people are just looting their clients

Being such a great app now Zomato does not allow me to type a complaint on my own it just gives me auto typed answers that is really disappointing... I placed an ordered food and some items were missing from a meal I wanted to register complaint but I can’t...just because many times I complained regarding other orders that were genuine ... Zomato blocked me from adding further complaints.

Hi,

I order today on 2nd sept2019 through zomato from samrat sweets manesar amouting rs 189/- paid online. I waited for 15 minutes and then tracked rider on the app. I saw him steady for about 5 mins so i called him and asked him his whereabouts. He told me that he delievered the food to security gaurd as i told him to do so, but i never called him and he cut the phone. I again called him to deliever the food to my address but he start abusing and threatning me and again cut the phone. I called to samrat sweets and they told that this not there concern ask to zomato for this. I feel helpless so i contacted on chat support on which they put a request for the refund which will credit in 5 to 7 days. But this is not the solution of the problem. I feel humiliated.
Rider name was jai prakash

I placed an order today and no order has been placed. No customer care to call. No relevant chat options. Pathetic service. These people should be sued for fraud. I placed an order in morning money was deducted but no confirmation for the order. I tried to chat but just shows two options related to promo codes no other options available, tried contacting customer care number states invalid. Called restaurant but they asking to cancel the order as they haven't received. No option to cancel. Please ban this fraud website. They do not care about customers at all. Pathetic and extremely dissatisfied. I wish i could rate them minus.

I am a new zomato customer. I have ordered food chicken biryani from ghungroo restaurant. This is my first ever order on zomato. I have received completely spoiled food which had a foul smell and some of them were uncooked and were having a really bad smell. I wanted to return the order as soon as it got delivers but i the support team was pathetic.

I tried contacting the zomato on email but there was no response from them.

Is this the kind of service we would expect?

My order id : [protected]

I need a refund for my order. At least the customer executives should have been open to discuss this with me.

I have placed the food order on 23 july 2019, after not receiving the order after expected delivery time.

I tried contact the zomato support team via chat and they told me to wait for few additional minutes and your order will be soon at your door.

But the order didn't arrive and after few minutes i got the notification that my order got cancelled.

After emailing at [protected]@zomato.com, everytime they replied with same template reply.

—
we would like to inform you that according to new policies of zomato if the order gets cancelled because of the customer being unresponsive at the time of delivery, a cancellation charge is levied as the food is already prepared/dispatched.

Our delivery executive, as well as our support team, tried reaching out to you multiple times but you were unresponsive to the calls. Hence, the order was cancelled. We would request you to avoid such incidents as it leads to food wastage.
—

In their email they also mentioned that

—
Please be informed that we have introduced new policies to avoid food wastage which includes that if an order is canceled under the customer being unresponsive then a cancellation charge is levied.
—

And as their new policies claim, i was waiting to recieve the food and on not getting the food on time i even tried contacting the zomato team via chat.

But the time i ordered the food my phone was not near me to attend any kind of calls that's why i contact the zomato team via chat.

On top of that, why does the driver have to call and confirm the address, even though i have already pinpointed my home address inside the app?

I might have order the food more than 20 times on the same address, but still i get a call from the driver for address confirmation.

I have paid the money for food delivery if the driver is unable to deliver the food, why should i bear the cost of that.

I ordered something and it failed to go through, however the money was deducted from my account, and i still haven't received a refund! It is order number [protected]. I need immediate refund as each rupee is scarce for me and i'm a student. I had used the customer chat option on the app and they said a refund will be initiated but it hasn't. I need that money to pay my college fees and the company is lagging. This is nonsense. Please take appropriate action immediately.

Sir i harsh nath jha bihar bhagalpur palced order in zomato and cancelled that order further customer care executive of this company suraj kumar mobile no was [protected] call me and tell me some charge for that and then i was agree for that and then they told me to install any desk remote control aap and then they deducted 9999 amount from my account
Please help me
Regards
Harsh nath jha
[protected]

I have placed order with id [protected] which is not delivered at my home address and it was cancelled without any call.
When i checked details, i found the restro is from vasant kunj south delhi, whereas my home address is 110094
I have called them and they are not ready to listen anything and neither they are redelivering my order and not giving me my money back.
Now i don't need the stuff, am looking for money to be refunded.
Regards
Sandli sharma

Hi
My order number is:[protected] adithi restaurant on 31 aug 2019. I have already mailed my problem i can't be patience anymore. After i have ordered food. Restaurant person called me and said paneer manchuria item i ordered is not there which is 90 rupees and he offered me veg manchurian which is of 60 rupees i said no because i don't want eat it and don't want loose my rupees of 20 too. So, i cancelled my order for that it charged all the money and you people are saying as they got started preparing food which is got wasted, which not happen yet. So i want my money back. I'm fed up with this.

I order a food from the zomato, the order id was [protected], where my contact no. Was [protected], it's being more than 90 minutes there is no zomato wallet assigned for the delivery, even i called the restaurant they have prepared the food but they are denying to call the zomato customer service, where is my order and if i want to cancle my order they are not refunding my money.

Prateek verma
[protected]

I tried to order food 4 days back. Payment was completed but it shows as transaction failed. So i tried making the payment again same thing happened. Now twice my money has been deducted. When i contact zomato they are not giving me a clear details about the money being refunded. Also its already 4 days and no money has been refunded.
This is not the first time i'm facing this issue

I haven’t received the refund for three orders which got cancelled from zomato’s end as the delivery person wasn’t available at that time. I was told that the refund has been initiated for the three orders and i was even given a rrn number, but my bank has clearly told me that the rrn number has no refunds against it and they haven’t got any money from zomato yet. I got back to zomato through mail about this twice, their response is irresponsible, vague and the same every time. They always tell me that i have sent the rrn, which actually doesn’t mean anything if the bank tells me that they haven’t got the money.

Hi this is swaroop and we ordered food today thru zomato for 696rs that is 3half chicken biriyani and 1kurma and 15 rumali roti where as we received only 2biriyani and just kurma hence we tried to chat with cc it was not at all helpful and asking us to send us email for the missing issue and not trying to resolve the issue on immediate action, where they seems to behave careless on the issue

I have ordered a cake with order number [protected] on 26.08.2019. The cake was damaged by your zomato wallet because of which he asked me to cancel the order and order again. I did the same.
I reached for support to get my refund. The support assistance told me that he has refunded me the amount and the same will be get credited in my account but i have not got any refund till now.
This is a serious concern for me and i want you guys to refund it as soon as possible. If not to the original payment method then will share my paytm wallet details with you.

I had order but till few second restaurant showing not accepted order i just cancel order and order again from other restaurant zomato chat support didn't inform about any cancellations charges after that they are not refunding money and saying same word food waste badly behaviour no any customer support helpline no one can get in touch them with call if you order then your money gone cancel or not it not means for zomato.

I have ordered chicken momo 2plates, price 171/- including discount on 8th august 2019. But the order boy cancelled the order when he looks 100% payment received. After that the customer support promise me to refund whole amount. But it's till 30th august, they not refund the whole money. When asked to the support team they told me to contact bank, when contact bank they suggest me to contact support team.

In this situation the refund status is not paid

Today i have tried to place an order using zomato app at kfc restaurant using code zomatonew. Money have got deducted from my account but no order got placed. I have tried calling zomato customer care but no one is responding. I have also confirmed with my bank's customer care, they have said that money have got transferred to zomato account successfully and there is no fault at their end. I have also attached a screenshot of the transaction as proof. Please refund my money as soon as possible. Otherwise i will never order from zomato everrrrr again! It is totally unfair on zomato's part, and is cheating customers by unsafe banking through their app. Atleast they should try to answer customer calls.

I have placed an order on 25th aug 2019 at 9:30pm ist to norfest-the dhaba as amristsar kulcha with chole for rs. 137.76. I have made the payment from google pay - but order was not accepted due to payment failure. But google pay made the payment to merchant (Zomato) on aug 25th 2019 at 9:54 pm. Below is the upi transaction id and google transaction id - as i have the details - but i cant attach any doc - so just sharing it.
Upi transaction id :[protected] and google transaction id: cicgkd6morucq. I have contacted google pay - but they can't reverse the payment since merchant has accepted the payment - they told to reach merchant (Zomato) to refund the amount.
I request zomato to refund the amount of rs. 137.76 asap since it's been 4 days since the transaction happened.
I have tried even update support team by chat - but there is no option to type my grievance or any other way to connect with them.

Please try to resolve this issue asap - as neither i received the food because zomato app status shows payment failure and i have paid the amount as well and more over i have paid the full amount.
Since i have made payment by google pay - and if zomato received the fund - at least they would have contacted me in 3 days and try to get the info to resolve the issue - but nor i received any update nor i can chat and share an update. I dint even found any customer care number to raise the complain.
This is the only link i found as trusted factor to raise my issue.
Please don't make your customer to dislike the application or online payment mode - and do have an customer care or follow up team in these cases which will raise your company good will in market.

You can reach me back for more information if needed to email id:

Regards,
Mohit bafna