Zomato Complaints & Reviews

I received burnt food, and i contacted support on 23rd august 2019 3.47 pm, they assured the refund and told it will be credited in 48.. But now on 25th aug 2019 even 48 hours completed they are simply saying credits were not initialized earlier we initiated now and wait more 48 hours..

Is this the correct way???
And they disconnecting the chat their self only
Not listening my words.

I had ordered couple of biryani from mezban restaurant, kolkata, the order was cancelled as it took too long and my guests had left, in my account it is yet showing rs. 700/- odd amount as dues, if i hv not consumed why pay??, now i don't order cause of this, though it was my favorite food app. Kindly omit the same for me to continue with order.

Dildar singh

Sir i ordered chicken from zomato and made payment through upi but realised it was janmasthami so i cancelled the order but the executive told me that i would be charged cancellation charges equal to order amount which i can't understand because i cancelled the order after 5 minutes the food wouldn't have beeen prepared by then and the executive is giving me the reason that zomato foesn't believe in food wastage you tell me how did the food get wasted if i didn't receive the order infact the order wasn't even prepared. Please look into the matter

1. Placed order as - your order from kfc is on its way. Enjoy your meal! See order summary here: http://zoma.to/t/oQXGqDOE.
2. We have initiated a refund against your order (Id: [protected]) on zomato order. Refund of rs 787.02 will start reflecting in your account within 2-7 working days.
3. Something went wrong. Your order at kfc could not be confirmed. Please try another restaurant - http://zoma.to/order/.

All this happened unilaterally. Zomato call from mr pravesh patra was rude and nonchalantly stated as if zomato is doing a favour all along. Thank you and your money shall be refunded... That is final.

I had placed an order of amount rs413 onzomato app. (Order id - [protected]) ph no - [protected], date - august 20, 2019 at 8:55pm
Within seconds i accidentally cancelled the order to which i got a reply from your team that "as you had cancelled your delivery, neither we can reorder nor will the money be refunded".
I posted a complaint with zomato regarding this but no action has been taken till now. This is very unprofessional from zomato. Hope this will be resolved asap.

156 rupees deducted from my account on 24aug’19 for the food i ordered without confirming the order, incomplete order was written on that page.. And there was no proper information provided about what if payment failed. I tried chating to them but the system was too noob i failed too connect. I haven’t recieved the money yet

Reference no.[protected]

I have ordered in Zomato on August 22nd 2019 in Vijayawada. The delivery executive said that he will not be able to delivery the food as his bike got punctured. Till 1 at midnight it is not delivered but by morning the status is delivered. I haven't received the food. Marked mail to Zomato haven't received any update till now and amount got deducted from my account and no refund done.

U can call me on [protected]

I ordered from zomato online (Order no.[protected]) i applied promo code (Zoamto) and i was shown an amount of rs.87.56 on my order and i decided to order as i checked and went for online payment the promo code got cancelled or something and i was charged a more amount of rs. 134! I tried cancelling the order and processing refund and again order it from the same place but support said cannot be cancelled. I elaborated on the promo code issue they ended up saying apply on next order. The code was showing invalid for few seconds but again was applied successfully. I want my promo code amount back it went invalid while checking and i was charged more by your system fault! Please co-operate

Hi,

I was having issue with my zomato order no. [protected].

When i raised this issue to zomato support, i have received really bad replies from zomato support person.
He/she did not even bothered to understand the situation and was making sarcastic comments on my situation.
This behaviour is strongly not acceptable from support person with customers.

Kindly look into this issue.

Screenshot of the chat is attached. (I have mailed to [protected]@zomato.com

Thanks,

I ordered food through zomato app from dildar, madhapur hyderabad. The food delivered was filled with worms in the rice. Inspite of registering a complaint with zomato support, i was not even refunded my full amount. The restaurant was rated 4.2 and had marked as good quality hygiene. This is highly unacceptable. This is feeding dangerous food through reliable brands like you. This is a real shame, as being big brand like you, you don’t even take proper action against this kind of incidend. This need immediate escalation and the restaurnt being de listed from your app.

On friday i have ordered 1 big-8 and 1 hot & crispy chicken from kfc through zomato. The hot & crispy chicken is missing from that order. I have called the kfc regarding this and they said call zomato. Then i informed them through their support option. The thing is they never respond. It's not the first time this has happened, most of the time it happens, they never respond to anything. Now even they removed their contact number. So only option it through chat and they are not responding chat 😠😠😠.
My order number is [protected].
Even the given kfc no is not working.

I am writing this email to bring to your attention the appalling customer service i have received. If you are not aware, your chat lines are in severe lack of customer service. All they do is provide information which is already available, barely willing to help, and when you ask more question they just give the final verbatim and disconnect the chat.

I am shocked to know how apathetic you guys are to your customers concern who brings you revenue. I feel like banging my head against the wall talking to your customer support agents. I ordered my food an hour ago and the status showed that the valet is reaching the restaurant. The status remained the same for good 30 mins. When i contacted the i was told that the valet be delivering food shortly, he is delayed because of traffic. Traffic at 1:30 am?? I dont think so! Then he tried contacting the valet and the call was unanswered. He could not contact the valet and did not have any confirmation if i will get my food or not, and yet he advised to wait 15 mins for my food. When i asked further question he disconnected the chat.

Then the second agent got connected. I demanded to speak to the manager and he ignored my response. He stated and assured me that my food will be with me within 15 mins (It has been more than an hour). Before i could respond he disconnected the chat as well.

Then the third agent said that the valet is about to reach the restaurant and will be delivering my food shortly. I asked for the manager again and my request was ignored. Again, he repeated the same story "valet not reachable, allow 15 mins, etc", by that time i was sure that y food is not going to arrive, and so did the agent i think because he offered me to reject the order so i should get refund.

I know i had no choice i asked him to refund me but still wished to speak to a manager. By this time, i must have requested for a manager for about 8-1 times and i was denied everytime. I am your customer and it is my right to speak to a higher authority if my query is not resolved. This agent took ages to respond to my queries, and i had been chatting with human form bots for about an hour just to get a satisfactory resolution and to speak to a manager. I wanted a manager to know how inefficient their system and their employees are. But guess what? This chat disconnected my chat as well!!

So you can imagine what i have been through. I want action taken against all of these guys and i want an email with the details. I also want to be compensated for all the trouble that you have given me. I wont settle until i get a resolution to this and the agents are reprimanded. I know my rights and i know channels to escalate. Zomato as it is in very trouble grounds, i dont think you want to make it worse.

Zomato order id: [protected]

I was subjected to verbal abuse by a zomato delivery agent. Zomato delivery agents in general are untrained and have no knowledge of how to deal with customers. This agent in particular even abused my wife and children.

I hope they will take strict action against this delivery person named mohammad. I await your feedback in this matter.

Hello there

I have ordered four rabdis from zomato, harilal restaurant patna, on 19th august. And when we have tasted it was sour in taste like lemon and stinks like rotten eggs.

I have mailed zomato to take serious action against the restaurant and to refund my money as soon as possible.

Other than that i have also told the customer executive and even mentioned in my mail that if you want you can send anybody from your side or restaurant's side to confirm about the rotten rabdis.

But zomato didn't take any serious action and credited only rs28 in my zomato wallet.

I have paid rs112 and have also used the promo code first50 but unfortunately i didn't get the fresh food. I lost my money and also the promo code.

This is what zomato do every time to their customers.

My order id is - [protected]

Have a look at the pictures.

Zomato is send everytime the opened food item broken spilled everytime saying the same thing not doing anything against it.. Even after so many complain.. Fauding and stealing money... No help fromthem.. Issue not resolved.. Everytime getting same response from them.. Pore food qaulity too... Kindly take action against them or refund my money.. Stealing my money everytime like this..

By mistake i placed order of wrong food item. So immediately i cancelled the order. Within a minute, order was cancelled still i got to know that refund was not initiated. I complained on zomato chat and by sending an email. But instead of providing refund, i got the reply as per new policy, we can't refund the amount. This is really disappointing. Customers should be aware about the new policies if policies are changed. And it is unfair to charge whole amount as cancellation charges. Before cancellation, zomato should notify user that money will not be refunded if order will be cancelled. So this way, zomato is cheating with customers. I would not have cancelled the order if i was aware about the same. I am going to stop ordering from zomato app. But i want that strict action to be taken on zomato.

Firstly delivery boy was badly drunked... And he refuses to come to my floor... Then i ask him to cancel my order if he will not be come upstairs... After that he speedily come on my floor and abusing me badly and then he scimmage on me... It will be the question of my integrity and right... He was drunken very badly... I am unable to sleep after this incident take place... And he also threaten me... This is the wrost experience i ever have... I never in feature use the zomato app... I lost believe on zomato after this incident..

Sir i placed a new order in zomato for first time and iam a new customer and i cancelled the order immediately because delivery time is more and wrong item i ordered so i cancelled the order immediately and still it not prepared at all and amount not refunded to cancelled order please refund my full amount my order i'd:[protected] please resolve my issue

This is to register that i had ordered veg biryani from eat fir and received non veg biryani with a cover naming veg biryani. This is really annoying as i am a vegetarian person. How can zomato repent the act or how the restro will be fined for for this nuisance. On the occasion of janmasthami i have got this fake order. The restro seems to be so much into money making, that they don't even care for religion, choice of food and wrong delivery. I am a jain by birth and this act has really hurted my religious beliefs which i have been stringently following from 33 years.

I have been ordered chicken soup from malaya restaurent for 89. 52 rupees, suddenly i cancelled since i orderd cash on delivery, and no cash in my hand, i suddenly cancelled. And zomato finagled my 89. 52 rupees as cancellation fee, this is some kind of looting and fooling the customers.
I am a regular customer of zomato. No fault from my part yet. So this is considered to be a cheating and fraudulent from zomato. At least half the amount will be resaonable.