Zomato Complaints & Reviews

Address: Baguihaty. Narayantala, Kolkata, West Bengal, 700059

After ordering a dish you guys didn't even bother to update your app. The restaurant that took order from me informed that the order is ready and your delivery boys didn't even come. If you want i can place the snapshot attach it and send it to your operations manager. Who the hell is your operations manager and how you guys deliver the orders?? Is that how you serve your prime customers??

I'll make sure the entire incident is being shared in social media. Go guys break some eggs and enjoy your negative publicity. Losers!

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Kevin Clarke

from Mumbai, Maharashtra

Aug 16, 2019

I just paid for an order which wont be delivered... After waiting for about half an hour, I was told the order won't be delivered... Also that happened to be the last money I had on my card and guess will have to spend the night hungry. ))

Thanks zomato

desperately unprofessional behaviour - Comment #3512100 - Image #0

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Address: Visakhapatnam, Andhra Pradesh, 540044

Hi,

I was assigned zomato valet Uday - [protected] for the above order and he refused to deliver the order to me to the delivery address provided and though I was on chat continuously forever with the chat support the resolution provided was to send an email and after sending email resolution provided if the order gets canceled due to the wrong delivery address, a cancellation charge is levied as the food is already prepared/dispatched. I do not understand how you can charge me for not delivering the food to the delivery address, ??

Never expected this kind of service from esteemed organisation like ZOMATO.

A frustrated n disappointed customer service.

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I ordered in Zomato khadai paneer from mittal hotel (hisar)for delivery sundar nagar(hisar). I paid in advance by paytm.The ordered will have reached 9:[protected].
But order was not reached and my money time and had waste. I loss my money. Customer care was not responding. No replied by customer care chat centre.

Where is my money?? Who is responsible for it. It is totally harassment. It is the best example of Poor management poor Service. I am still hungry due to bad service.

Contact:-[protected]
Amandeep singh
Hisar

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Aug 15, 2019

Updated by amandeepsingh79 Refumzmy money as soon as possible

Aug 15, 2019

Updated by amandeepsingh79 Refund my money

Aug 15, 2019

Updated by amandeepsingh79 In the picture paytm order id mentioned

Aug 15, 2019

Updated by amandeepsingh79 It is superfast service of Zomato.

Aug 15, 2019

Updated by amandeepsingh79 It is superfast service of Zomto. Check the time taking by delivery boy is 222 min.

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Address: Serilingampally, Hyderabad, Andhra Pradesh, 500019

Zomato has turned to be a cheater app looting customers money.
I have placed an order [protected] worth 398 rupees.
I paid the same. After placing i thought of ordering from nearby restaurant as suddenly nearby hotel was visible.
I thought of cancelling and went to cancel.
Before i cancel, i can notice there was a message that 'it would cost me full amount of i cancel'. I was just reading it. Neither i accepted nor did anything. Suddenly my order was showing cancelled. Really patchetic and it is a glitch in zomato app.
I immediately asked zomato to deliver my food if cannot be refunded. But zomato had declined to deliver the food.
They declined refund as well despite there was no mistake from my end.
Why would one cancel if it costs full amount.
Very worst service by zomato.
I demand zomato to refund my amount immediately.

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[email protected]

from Delhi, Delhi

Aug 15, 2019

Zomato very poor service customer care not respond properly my food wrong

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On 12th august i had place an order from amritsari foods and caterers restaurant through zomato app. The delivery person just cancelled the order without even coming to the address mentioned by me and i had already paid the amount they didn't bother to even give the refund. The customer service person even told me that i would get my refund within 3-4 days but as of now i didn't get my refund nor they are reverting my phones and mails

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On 31st july i had place an order from machali restaurant through zomato app. The delivery person just cancelled the order without even coming to the address mentioned by me and i had already paid the amount they didn't bother to even give the refund. The customer service person even told me that i would get my refund but through the mail i got reply from zomato that i have been charged a cancellation fee. I have been charged the cancellation fee without even me cancelling the food.

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G

Giri 77

from Cherthala, Kerala

Aug 15, 2019

My account is blocked. I'm not able to order food on online.So please let me know how to solve this problem. Because some money is there in zomato wallet.

order was cancelled by zomato and didn't get my refund - Comment #3511554 - Image #0

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Address: Ghaziabad, Uttar Pradesh, 201102

I placed an order with zomato, the delivery boy called me and said he cant reach me due to water logging so i should come and collect the order. I refused then he said, okay i will call you and you should not pick my call, the order will get cancelled on its own. I did as he said. Now for the next order i am being charged last order amount as penalty.

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I was using zomato very frequently, but now i realised that i was a fool really, let me tell you two such incidents where you can clearly see how good it is

1. I was freaking hungry, i ordered food and i was waiting for food eagerly, contantly looking st the status of order, and when it showed up "on the way" status i was at the society's main gate, waiting for it, allnof a sudden, it showed order cancelled, i asked why they...

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Address: 75 Hosur Road, Adugodi,, 560030

I've received incorrect and orders with things missing 3 times. No response from th zomato support. Then why do you guys even have a support if you don't wish to do so? They always end the chat by saying you've reached zomato credit activity something. Is it my fault that you guys mess up my order each and every time? Now that i can't use support anymore, it's like they're deliberately messing up my order.
P. S the shawarma had uncooked chicken so in case i get salmonella it's on you guys.

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Address: Madhapur kalyani residency, 500018

Please unblock my zomato account. I don't know why you have blocked my account. If it's my mistake for some reason please excuse me and unblock my account. As i will be using zomato for food more than any other food app. Also had zomato gold. All became waste since you blocked my account. Please unblock so that i can use for ordering. I promise nothing mistake will be raised from my side.

Thanks,
Sravan

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Address: 110020

I ordered chocolate bouquet from chocojaadu kolkata worth rs 425 on 13 august 2019 at 12:25 pm, i mistakenly and intentionally cancelled the order. And cancellation charged me 425 rs saying that food preparation was already begun. I call to the restaurant and they confirmed that food preparation was not begun. Kindly help me get my money refunded back.

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Address: Jodhpur, Rajasthan, 91

Zomato — cancelled the order after it was accepted and amount not refunded.
I placed a prepaid order no #[protected].
The order was accepted without any confirmation from my end. And upon requesting cancellation no prior intimation about cancellation charges was given. Later after cancelling i got all the messages at once in which they claimed as per policy no money will be refunded. I asked for order delivery that also they did not do.

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Address: Ajmer, Rajasthan, 305004

I placed an order on tomato, and as i was not able to pick up the call, delivery guy rejected my order. I personally went to the restaurant to pick up my order buy they said i'll have to pay for it again. I tried to contact zomato support but i dai not get any satisfactory response. I did not get my money back nor did i get the food i paid for. I am highly disappointed with zomato to please stop all such fraud and give me my money back

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Address: Agra, Uttar Pradesh

My order #[protected] was canceled without any reason. They called after 30 min and said we are canceling your order because we can not serve to your location. My location and address is already saved to my zomato account they should tell me before placing order. They are saying i was not responsive for calls. Deliver boy called me only once to confirm the address. So, neither i was unresponsive nor he called my multiple times.

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Shivdelic

from Mumbai, Maharashtra

Aug 14, 2019

I reported a complaint so zomato considered my account as spam..

cancelation of food without any reason - Comment #3511018 - Image #0

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Address: Pune, Pune, Maharashtra, 411015

My Order Number- [protected]
I placed order yesterday... i received it and also done with the payment but when i trying to order now it asking me for cancellation charges rs. 151. If I'm not cancelled any order. So why you are asking me for the cancellation charges.
Why I'm facing a such a problem. It's not a way to provide a service.
Why your app asking me for the extra charges still now. If i can't cancel any order. And also it block my COD option.

Please resolve my issue...

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Address: Indore, Madhya Pradesh, 452002

I order
Gulaab Jaamun [1 kg] + Ratlami Sev 250gm + Double Loung Sev 250gm
on Zomato from one of listed store Om Namkeen, Annapurna Road, Indore

here is my Order Number: [protected]
https://www.zomato.com/indore/om-namkeen-annapurna-road

when i receive my order, i weight it on Gulaab Jaamun box it mention 1KG, but when i weight it only 750GM

total weight with box is 750GM

i complain on zomato customer care but they reply only that they tak action against store, but still not reply, i need my complete refund as compensate.
soo poor services or i complain food delivery department and consumer forum, too.

please help me

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Address: Zomato, New Delhi, Delhi, 110062

Dear Concerned ... to bring in ur kind notice that today morning i have ordered 1 plate poori alloo thru zomato from Seeta Ram Chole Bhatoore Saket. But unfortunately I received non veg stuff and complint back them .. but they said will refund only . Question is not of money, i m pure vegeterian . Some strict action to be taken against them. Neha Grover..[protected]..My order id is [protected]

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Address: DLF Cyber City Gurugram, Building 9B, 122002

I am karamjeet, i ordered food from zomato (Bikanerwala), but same was cancelled and informed that food have been snatched by someone and rider would not be able to deliver food.

when i ordered 2nd food from zomator (eat.fit), costumer care call to me after 10-20 mins and told order have to be cancel as restaurant is not open till now, but order were confirmed by the restaurants and without opening restaurant how can someone accept order.

i had paid for both order and they told if again i will order i have to pay for it.

irresponsible company, better controls are not placed.

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Thank you for your reply
This is not new last week i had ordered a cake which was not even delivered and the money was deducted from my account as i paid online.
This is the second time my order has been cancelled due to some issue and the money has stuck with no eatables delivered.
I would like to have my money back total amount being refunded 625 rupees

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Zomato called me and said your order id [protected] cancelled for some technical issue and said to wait 7 days for refund. And customer care women cut the phone before listening me this is so ruthless behavior. Afterwards i tried customer care no. Many times but they didn't respond. I want my money back as soom as. They cheat the customer in name of online payment. I want quick action over it

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S

[email protected]

from Chengannur, Kerala

Aug 13, 2019

I have ordered fish biryani but they have delivered chicken Biryani. When I contact to zomoto customer care, they didn't given proper response. And they telling whatever you order but finally you have eat what we have delivered.

regarding my refund - Comment #3510100 - Image #0

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Harish Mummidi

from Palghar, Maharashtra

Aug 13, 2019

Zomato blocked my account without informing me. I even don’t know what’s my mistake. Zomato refunded the money in wallet when I requested that the food which ordered was spoiled. I informed them many times but they’re not responding. I don’t know what’s my mistake and the reason for blocking.

Zomato Complaints & Reviews

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Zomato reviews & complaints page 233

desperately unprofessional behaviour

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order number 1756994222, not refunded

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poor management

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my order# 1968581050 was cancelled without my authentication

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refund of food cancellation money

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order was cancelled by zomato and didn't get my refund

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zomato - penalty charge

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fooling and cheating customer

received wrong order twice but no response

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please unblock my zomato account

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I ordered from choco jaadu kolkata

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order cancelled and amount not refunded

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tomato rejected my order and I am not able to get a refund

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cancelation of food without any reason

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resolved my issue...

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order gulaab jaamun 1kg but I get gulaab jaamun 750gm

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found a non veg piece in my veg order

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food order cancelled after 50 mins and 2nd order is also cancelled after 20 mins( due to restaurant was not opened)

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the money not repaid to me

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regarding my refund

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