Zomato Complaints & Reviews

I have ordered food from zomato at 1.32 pm 27th july 2019, but it was not delivered. I called valet person. He was not taking up the calls and even disconnected sometimes. I got calls from zomato saying they are unable to reach the restaurant but when i spoke to the restaurant"good bowl" they confirmed that the order is ready. Also, whenever i got the call from zomato it got disconnected in less than a minute. I am attaching screenshots which...

On 23 july, 2019, i ordered a pizza from pizza cafeteria, firozpur, worth rs. 828 and payed the money via paytm upi id

My order number is : [protected]

And then due to lack of enough cheese burst pizza bases the restaurant's zomato operator told me to cancel the order myself and i canceled it, now the payment was not returned to my paytm upi account (As it was canceled from my app).
I tried to contact...

I have been continuously targeted 4 times in a row.
There is an unknown transaction made from my paytm wallet by zomato, where totaling approx. Rs2, 188 has been deducted from the past 3 months.
I feel so insecure after been theft by such a big trusted digital platform like paytm and zomato.
But unfortunately, no help/ response is been provided till date by either paytm or zomato.
My paytm complaint no. Is...

I have ordered the food at 12:45 am today, paid online, initially shown in 10 mins your order will deliver but after 2 hrs it's showing your order is delivered even though i didn't receive the food below are the oder details. Zomato is cheating customers and looting there money. Can someone help me to file a case against zomato.

Order number:[protected]
Mode of payment:- card.
Deliver boy name:-chinabatthi....

My registered contact no. Is [protected] and the complaint which i had is that my account is been closed sing suspicious behavior is been done on zomato which is totally wrong
Actually i had ordered food and was spilled off completely when it came to me so there's refunded me the amount and later blocked my account
So i request to check in for the same and provide me a better resolution as soon as possible...

I placed an order via zomato on the 23rd of july and paid via card (Order number [protected]). After a while, the app showed that my order has been delivered, while in reality i hadn't received any order. I immediately called the restaurant and they said that the food had been picked up by the delivery valet. On contacting zomato support via chat, they informed me that it would take 24-48 hours for their team to get back to me. However, it's...

Sir

I ordered food and delivery boy said you are unresponsive and denied for delivery. For starting he was not interested to deliver my order he said location is so far. After confirmation of my order i called him for confirmtion of delivery.
Then he stated wrong thing and zomato charged full value of order as penalty inspite of no fault of me.

I will never expect this thing from zomato as i was using...

Yesterday i ordered a chocolate trufle cake from a bakery through zomato for my friend priyank raheja and i did not wanted any name on that cake and i didn't specified to write but there was mamta written on top of it which actually ruined the surprise and it is not what i expected from zomato very bad service so i want my money back because of bad service provided by zomato....

Hi,

I had ordered, biryani from 'behrouz biryani' which i was paid from my card.
I wasing checking the status of my order and it was showing awaiting confirmation from restaurant. After some time i received message that your has been cancelled from restaurant.

I had chat with the zomato customer center and they are not giving any clear idea about my refund of cancelled order.

Kindly refund...

Are you guys # with me?? Been 15days since your promised resolution. I haven't got back my refund yet as spoken by your team on call. I have attached that recording as you wouldn't believe just like your executive.

1. What measures have been taken over that restaurant?
2. Why you cheated me saying the refund has initiated?

I want to speak to the person and this should happen right away when you...

Zomato is making fool in dhar they tell 50% on first five order but they gave 30% on only first order they are making public fool why zomato is making fool? And if anybody make an order by mistake and they cancel it in 2 min so why they are making charge for cancel an order. May be zomato think dhar is small place so no body make an complaint against them....

Zomato people have eaten my food. The delivery boy came empty handed and went. Away. He has eaten my food. He has spoked bad words to me. He is very bad person refund the amount. The security guard asked him to go to 301. But he refused to go. Delivery boy is lying. He is telling lie that he came he has not come because he found this opportunity to grab the food as i was very busy with my small sons issie in his stomoch and tisdue. There...

Hey,
I ordered domino's pizza (Order no. 252) online from zomato (Order id. [protected])
I didnt get any pizza from domino's, i have raised a issue at customer care also but restaurant didnt responded to even customer care. Even i also tried to contact restaurant for so many times.
At last they received my call at 1.15am and gave siilly reasons for not delivering the order.
I request to please note this complaint...

Hi,

My issue is regarding zomato order id [protected].

The following are my concerns:

1. The driver dint make to my place and asked me to return the order saying that he wont be able to make it and the money will be refunded. Here his intention was to eat the food himself which i later realized.
2. The refund dint happen so i asked him to give my food. He asked me to speak to the zomato...

I have canceled a order on 24 th july 2019. I informed to zomato customer care in chat and mail but they didn't responded to me about this issue. I have not received amount yet. With this negligence i am facing lot of problems. When i mailed to them they told within 48 he's we will concern your issue and respond but till so far they didnt called me or resigned to me. This is just business app not for safety for users. Even customer care numbers...

I have canceled a order on 24 th july 2019 at 01.01 pm. I have not received amount yet. I emailed and messaged my compliment also but they did not responded to me yet. With this negligence i am facing a lot of problems. Customer care number also not displayed on appointment website like other online apps. This donation food delivery app is very business app not for safety while using this app. It is not wlfare to customers they think only...

Hi informed many times when food is spoiled you guys accept it as an apologize and refund the money and than block the customer without no reason can you please tell if no fault or quilty found why you guys refund and block without customer knowledge

They have blocked my account I do have balance in my account still...

I was unnecessary charged for my order which was cancelled.
The restaurant called me and told me that the food i ordered was not available with them. So i had to cancel the order.
Later zomato is unnecessary charging me for that order which was not at all available at the restaurant and which they claim to have been cancelled.
My order i'd was [protected]
Worst food delivery app. They should be banned for such customer...

Order i'd :- [protected]
I have recording of the chat with the restaurant owner he had committed that he hadn't started prepared the food still you are saying that we are unable to process the refund of the order that u placed. Now i have witness and proof which states restaurant hadn't started preparing the food still you have wrongly and illegally deducted the price by declaring the reason that restaurant had started preparing the...

Hiii I order food in bewarchi bites, Nagarbhavi. I gave correct address but food delivery person is Abhishek is saying wrong address and he behaved rudely with girls. I have screenshot of address. I paid amount in online and they are saying amount is not refunded.
Even I called and enquired to Bewarchi bites hotel they said we displaced food and he is not returned food....