Zomato Complaints & Reviews

I had placed a Zomato order from eat.fit on 21 Aug for a bowl of Thai Curry. The Thai curry had spilled from the bowl and into the sealed packet, and was dripping from the side of the packet too. I raised a complaint with Zomato support and they apologized and said they would refund it in Zomato credits. I informed them that I was unwell and would prefer if they could have the order sent again instead of refunding because I had to take medication. They refused. I asked them to then refund the amount to my bank account through GooglePay which was how I had made the payment for the order. They refused, saying that I can only get a refund through Zomato credits. I told them that I didn't want credits because I should get the refund in the method that I paid, not some other way that forced me to use their services again. They asked me to send an email to [protected]@zomato.com which I did, where I attached screenshots of the support chat and explained it all again on that very day. I received the automated email with my unique ticket id saying that I will receive a response in 24-48 hours. It has been six days since and I haven't received any email. I have sent two reminders since then on the email thread. I have also contacted the support chat on the app, where they told me that they are escalating my request from their end to make sure that my issue is dealt with in 24 hours, even then nothing happened.

This is horrible customer service from an app that prides itself on its customer service. This is also a breach of the principles of contract law. They did not uphold their end of the contract, which was to provide me with my food on time and in edible condition, and then they refuse to repay me the money I paid for it.

I want my money (Rs 110.20) to be refunded and I want compensation for the mental harassment the whole process has caused me.

Order number: [protected]

I ordered a cake on 21st August, 2019 for my friend's birthday but it was delivered in horrible state, being spilled all over the box.

On sharing the picture of cake with the customer support, I was told that payment will be reversed in 4-5 business days and 100.85 credits will be added in zomato wallet. But its been more than 7 days, I have neither received the payment nor credits have been added wallet.

Kindly look into the issue and initiate payment reversal at the earliest.

Mein zomato bahut use karta hu but muze is bar bahut kharab experience mila hai. 1 he hotel wala 3 hotel ke nam se food de raha hai. Ye galat hai aur bill muze dusre he hotel ka de raha hai. Aur zomato ise ignore kr raha raha hai. Please legally action. Nahi to mein police complaint kar dunga. Food quality bhi acha nahi tha. Aur ye to bahut bada fraud kar raha hai. Please isee ligaly action karo. Muze ye acha lag he nahi raha aise tipe ka fraud ho raha hai.

I had ordered food from zomato yesterday and the employee who came to deliver was very rude and behaved inappropriately. Even though we paid him for the food he threatened me. Tonight at around 12 he came with other zomato bikes and threw stones at my car and broke the rear glass of the car as well as the side glass. We are filing a complaint against him as this is sheer act of violence.

Hello, today I have ordered 2 sets of parotta, 1 mutton briyani, 1 mutton masala and I paid it through COD. But I got it only 1 set of parotta, 1 mutton briyani and 1 mutton masala. So 1 set of parotta was missed in that. After opening the parcel I got shocked. I dunno whose fault and who should be responsible for this either the restaurant or the delivery person. I need to book complaint on this to rectify it and no further problem should attain to anyone who were using Zomato. And I am frightened to use Zomato app anymore for food ordering. Hereafter I will not recommend to order food through Zomato to my friends too. My order id for your reference was [protected]

I had placed an order on zomato, order id: [protected]i and canceled the order immediately. Within a few minutes, they took my entire money rs.474/- not even refunding the amount to the customer, i chatted with customer service. They said we will escalate to a higher level and they did not even respond. Because of this, i am tensed
I got anxiety and i couldn't able to control my frustration and with depression.

This is my hardened money how can you guys just take easily. I can go to top extend to get that money.

I am gonna sue this. I need justice.

Contact: ruben - [protected]
Email: [protected]@gmail.com

Hi Team,

I have ordered desserts worth 385 rs and by mistakenly cancelled the order with in 2 mins.

After that I came to know from zomato chat team that I will not get refund as it was cancelled post order accepted.

Please note that I have ordered desserts which is already prepared and it will not b wasted. I have sent mail to [protected]@zomato.com and haven't get response up to now.

May I know when can I expect the refund ? If not I would like to order the same items with money which already deducted.

Please provide customer care numbers to call.

Regards,
Kareem

On 20th august, i placed an order from pudding and pie for rs.181. The delivery guy who reached had no change and took my rs.500 note and never returned. It has been a week and i have spoken to chat support on zomato day after day after day with them promising me 319 credits and that they will fire that delivery guy. I have received no proof of action against that man and have received only 181 credits. Everytime i open a chat, a new executive asks me why i am asking for 319 credits instead of 181. It has been a week and zomato is incapable of issuing something so basic and after that the chat support signs off telling me to have a great day ahead and stay blessed. Not only have i been cheated of my money and the delivery guy gone scot-free, zomato has done nothing to fix it and are completely incompetent.

I placed an order today from no [protected] on zomato app
I cancelled within seconds
It did not give me any option to say yes or no
I immediately got message of cancellation.
My money is deducted. When asked they messaged that money could not be refunded as food started getting prepared.
This is not my fault zomato app is not proper
Anyways i ordered sweets which cannot be prepared its not pizza or other food. Total fraud app
I regularly order but i would not in future. I just want my money back for an order i did not receive

I ordered food using my rupay card on dat.13/9/2019 due to unavailability of some item my order rejected by hotel.. Again i ordered food with another item then also my orders rejected by hotel by reason is restuarant closed for delivery. Theny i talked many time with customers support of zomato they keep telling me wait till today tomorrow but after waiting 15 days long still not received my refund amount total: 315 rs. I also inquired to my bank for refund with zomato rrn number but bank clerk said me that we dont received refund with this rrn numbers.
Order id :[protected] & [protected]
Order date:13/8/2019 time:07.38 pm

I had received a call from zomato gold department to renew my membership along with infinity dining service. I git the service renewed on 5th of august but as of now there are no infinity dining service being provided by zomato. I requested to return my money or pause my membership ir atleast extend my membership. But they r not at all helpful and resolution is being provided. Can i expect any help from here?

I am writing this today august 26th
Yesterday i ordered 2 cotton candy and 1 vanilla choco chips scoop on zomato mobile app
Order # [protected] at 2:14 pm sunday 25thaugust
The status showed "food is being prepared" for many hours
The order was not delivered but in zomato app today it said "order is delivered" on today 26th august
We were trying to chat multiple times but no proper response was given by zomato chat and also it does not have relevant options at all to properly communicate the issue to zomato
So we tried reaching the restaurant and they said no zomato person came to pickup the delivery
Zomato app still shows status "food is being prepared"
When we called the zomato delivery person he says he has delivered it to another customer
We called restaurant again they still keep saying no delivery person came for pickup and food was already ready within 15 mins o[censored]s placing the order in zomato app
We called delivery person again
The zomato delivery person says why are u calling so lately he should have been informed at that time even though we called him once earlier
And he also stated that u can file a case against zomato but he has done nothing wrong
Left with no other options
Finally i sent an email to to: [protected]@zomato.com today (26thaugust2019) stating all these mentioned text here
So tell me what have we done wrong?
Placing order on zomato is our big mistake?
I want strict action to be taken on delivery person and an apology from ur general manager on phone call and also refund amount immediately a proper email stating proper reason for this shocking negligent chat process followed and overall service provided

I have placed an order through zomato. Because of some reasons i had to cancel the order just after 1 min of order. Before cancelling they didn't indicate that i will be charged penalty. To my surprise a reecived a message after 2 seconds of cancellation that whole order amount will be charged. I also requested executive to deliver the same order now if whole amount will be charged but they rejected the same. Why zomato can't revert the cancellation just after 2 mins and deliver the order if customer wants. Also charging full amount just after 2 mins of order is insane.

I have placed an order of amount rs366 on zomato app. (Order id - [[protected]]) ph no - [[protected], date - august 05, 2019 at 03:40 pm
Within a minute i accidentally cancelled the order to which i got a reply from your team that "as you had cancelled your delivery, neither we can received the money be refunded".
I posted a complaint with zomato regarding this but no action has been taken till now. This is very unprofessional from zomato. Hope this will be resolved asap...

I received burnt food, and i contacted support on 23rd august 2019 3.47 pm, they assured the refund and told it will be credited in 48.. But now on 25th aug 2019 even 48 hours completed they are simply saying credits were not initialized earlier we initiated now and wait more 48 hours..

Is this the correct way???
And they disconnecting the chat their self only
Not listening my words.

I had ordered couple of biryani from mezban restaurant, kolkata, the order was cancelled as it took too long and my guests had left, in my account it is yet showing rs. 700/- odd amount as dues, if i hv not consumed why pay??, now i don't order cause of this, though it was my favorite food app. Kindly omit the same for me to continue with order.

Dildar singh

Sir i ordered chicken from zomato and made payment through upi but realised it was janmasthami so i cancelled the order but the executive told me that i would be charged cancellation charges equal to order amount which i can't understand because i cancelled the order after 5 minutes the food wouldn't have beeen prepared by then and the executive is giving me the reason that zomato foesn't believe in food wastage you tell me how did the food get wasted if i didn't receive the order infact the order wasn't even prepared. Please look into the matter

1. Placed order as - your order from kfc is on its way. Enjoy your meal! See order summary here: http://zoma.to/t/oQXGqDOE.
2. We have initiated a refund against your order (Id: [protected]) on zomato order. Refund of rs 787.02 will start reflecting in your account within 2-7 working days.
3. Something went wrong. Your order at kfc could not be confirmed. Please try another restaurant - http://zoma.to/order/.

All this happened unilaterally. Zomato call from mr pravesh patra was rude and nonchalantly stated as if zomato is doing a favour all along. Thank you and your money shall be refunded... That is final.

I had placed an order of amount rs413 onzomato app. (Order id - [protected]) ph no - [protected], date - august 20, 2019 at 8:55pm
Within seconds i accidentally cancelled the order to which i got a reply from your team that "as you had cancelled your delivery, neither we can reorder nor will the money be refunded".
I posted a complaint with zomato regarding this but no action has been taken till now. This is very unprofessional from zomato. Hope this will be resolved asap.

156 rupees deducted from my account on 24aug’19 for the food i ordered without confirming the order, incomplete order was written on that page.. And there was no proper information provided about what if payment failed. I tried chating to them but the system was too noob i failed too connect. I haven’t recieved the money yet

Reference no.[protected]