Zomato Complaints & Reviews

Food was cold when arrived... Shop is actually 5 minutes away from my home... I order on zomato today 18/09/2019 at 03:35 pm.. But rider arrived at 04:15 pm... Food was cold when i open.. Rider takes 40 minutes in 5 minutes way
.. I talk to support chat they said next time it wont happen... But what for now i lose 200 rs and get cold food 😕

I have ordered sweets on 14 aug 2019 (Order id: [protected]). Firstly delivery person called me and i explained him address and he agreed to deliver. After some time he called and informed that location is 3km away and i cannot come and he cancelled the order. My address was perfect as i had received previously many orders on this address. Now customer service denied to give refund as their policy is changed and their argument is of food wastage. Actually i ordered sweets so there is no question of food wastage. Secondly customer care person believed delivery boy statement that address was incorrect which is not the case. They didn't tried to listen from
Customer point of view.

My order i'd is [protected], my order is failed, i was ordered some item from mithaiwala thr' zomato at 14august2019but zomato not refunded yet they told me delivery boy was called thrice, but actually there was no incoming call by delivery boy, i called to delivery boy but he said, order is cancelled, & u talked more about it from zomato. But zomato said 24-48 hr it problem is resolved but no resolution yet

I have ordered king fries and crispy chicken burger. But delivered fries was less quantity. It was a regular fries. Please check and refund my amount!!! Order id [protected]. Worst experience!! Your chat support sucks!! No proper customer care!! I myself had to call burger king and they routed me asking to get in touch with zomato. And thanks for the bizzare customer support chat

I have still not received my refund of the amount deducted from my account for the orders which were not completed because of payment failure due to network error at your site.
Three consecutive transactions failed and amount was debited from my account. Transactions were made on 10/08/2019
First transaction which failed, rs 1564.30.
For second transaction which also failed rs 1564.30.
For third time same amount transaction which failed rs 1564.30 which was debited from my account.

And i can't see the history of failed transactions in my zomato account now.
Zomato acc ph. No - [protected]

After ordering, the delivery agent requested me to cancel because he wanted to eat dinnner, which i did and now zomato is saying their new polices don't refund. Their response is so arrogant they think we (Customers & restaurants) can't survive without them, the chat agent had the audacity to tell me that 'nothing is going from his pocket ' if i complain. Please let's show the power o[censored]s consumers. Just in case zomato even reads this.. Today your ceo came out in the open urgung restaurants to stop #loggingout.. Days are not far away when customers will log out..

Today at 17 august 2019 at 8 pm i have placed an order via zomato. After placing my order we all are waiting for the food, because we all are too hungry. After 30 minutes i have checked through app about order status, it has shown that your order is being prepared and will reach you in 30 minutes. Then after 15 minutes it's again shown that food is being prepared and will reach you in 30 minutes. So i made a call to the rider which zomato had aligned for my order. He said that i am at the restaurant and your food is still not ready they are also wasting my time. So after that i made a call to the restaurant and ask about the reason for being late.. They said that we have checked twice but the rider was not present here.. So i made a conference call between rider and restaurant. Then he said that he is near by restaurant.
After that i had a chat with zomato executive regarding my order they said that i am trying but not making any promise about that order...
N after 90 minutes i had to cancel my order..
It's not about that they wasted my time... It's about that my mother had to suffer. She is a senior citizen.
Here i am requesting you to please take an action about zomato and their service.

Regards,
Deepak bharti

I had with my family to jamies italian restaurant at ambience mall vasant kunj on 15 aug 19. Being zomato gold cardholder we received the coupon code and booked a table, but on the table, we were denied all the benefits. Zomato should not have confirmed if they are not sure. It is fleecing the customers. No action till date, no accountability. It becomes very embarrassing to get up after you are sitting with your family.

I have ordered chicken kabab butter masala worth ₹117/- from zomato, kohinoor hotel, durgapur west bengal on 17th august. Delivery boy name was indranil alias samrat, phone number [protected]. He was not having chance of ₹500/-. He took the ₹500 and absconded. Initially when i called him, he has not responded. Then i have lodge an complaint to local police station, duty officer called him, he picked up the call and accepted his intentionally fault and said that i came back to home and asked customer to come to his house and collect the refund. This is not acceptable at all. Every business should have some kind of ethics. But in this case, it’s a fraud case. It is better to terminate this guy with immediate effect to protect the business of zomato. Otherwise it will effect zomato’s business. If he has not terminated w. I. E, i will raise this issue to higher authority.

I placed an order on 15 aug and literally with 30 seconds cancelled my order [protected]. As i wanted to order more.. They deducted entire amount of 355 and no refund.. Chat robot stated that as hotel had prepared the order they will not refund... Oh my god.. 30 sec main the hotel accepted and also prepared the order, gr8 super sonic speed i must say.. But zomato are such a frauds... I am a regular customer of the hotel and after all this fassso i when there directly in 5 mins of the order cancellation and check with them. They said.. They received the order and within seconds it was cancelled so they never worked on the order... Now this is so unrealistic and pathetic of zomato of taking my hard earned money.

Above all they don't have any customer service call center to talk to any person and get things sorted. Just a email address and no response form them as well it's been 2 days already passed...

By mistake order was being placed and even it was cancelled within seconds of order due to direct paytm option which had money in it. So after i cancelled whole money was charged as cancellation fees of whole amount which is i think not appropriate also it was being cancelled within minutes, so zomato could not give my money back for small thing ànd even i so many orders in past.

I am running a take away restaurant located a gorakhpur, uttar pradesh. A zomato representative visited me and asked to tie up my restaurant with zomato and told me the benefits of the same. I readily agreed for the same and did all the necessary formalities. After few days i got a mail from zomato that my documents has been approved. The same day the representative visited my restaurant and installed the zomato software on my mobile and gave me the demo as how to use and illustrated about the software functionality. The very second day i ordered extra perishable food items that includes vegetables and non veg items worth rs 14358/- because as per the condition we have to deliver the items within 20-25 mins of time. To my surprise i started getting calls from my own clients whom i have told to order via zomato, as they tols that my restaurant is not showing live on zomato. Since then and it has been now more than 12 days my restaurant is not showing live on zomato. I have made numerous complain to customer care and to the local account manager of zomato but all in vain. The best part of zomato is they take the complain and they themself close the complain also without solving it.

Zomato order
Fri, jul 26, 10:48 pm
To me, vivek. Shukla

Dear partner,

Below documents have been submitted by the zomato representative on your behalf along with the signed contract :

1. Pan
2. Cancelled cheque
3. Gst document/declaration
4. Bill copy
5. Menu
6. Fssai form

We will soon get in touch with you once documents are approved for next steps to take you live on zomato online ordering.

Please reply to this mail if you have any questions or concerns.

Team zomato
—

Zomato online ordering | documents approved
Inbox
X

Zomato order
Tue, aug 6, 12:00 pm (11 days ago)
To me, vivek. Shukla

Dear partner,

All documents have been approved by our team. A zomato representative will soon get in touch to take you live on zomato online ordering.

Please reply to this mail if you have any questions or concerns.

Team zomato

To manage zomato email alert subscription, click here
—
Re: feedback for zomato - ios[protected]
Inbox
X

Nischal c
Thu, aug 1, 3:14 pm
To me

Nischal replied
Aug 1, 3:13pm
Hi manish,

Thank you for reaching out to us.

We are forwarding your request to the online ordering team and they will get back to you soon regarding the same.

Please feel free to contact us in case of any queries.

Thank you.

—
Nischal c
—

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Manish srivastava sent a message
Jul 31, 2:20pm
Dear concern request you to please let me know the status of partnership application with zomato. Till date my restaurant is not live on zomato. I am trying to call the local representative mr. Vivek shukla, even he is not responding to calls and texts.
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[zomato] re: fwd: zomato web |19082308 | report error | | gorakhpur
Inbox
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Siddharatha s (O2 help)
Sat, aug 10, 3:06 pm (7 days ago)
#- please type your reply above this line -# your request[protected] has been updated. To add additional comments, reply to this email. Siddharatha s (Zomato)

Gopika chauhan (O2 help)
Mon, aug 12, 10:44 pm (5 days ago)
To me

#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.


Gopika chauhan (Zomato)

Aug 12, 10:44 pm ist

Dear partner,

Thank you for reaching to us.

We regret for inconvenience caused. We would like to inform you that our team is actively working on your request to make your restaurant live for online ordering. This process usually takes some time.

Your patience and cooperation on this will be highly appreciated.

Regards,

You can raise a ticket through your zomato account, please find the attached tutorial on how to create a ticket via-
Zomato web app, zfb platform.

Instant service

Aug 12, 1:22 pm ist

Proplem not resolved yet... Only assurance and false information given just to close the complain.

I was waiting for the food i ordered but i got a message that "you were not present at the given address and due to wastage of food you are charged by amount you have paid". But i was present at home and was waiting for my order. I didn't get food and even my money was not refunded.
I registered complaint twice. But they replied me only once. There resonce is as below:

Thank you for reaching out to us regarding the order id-[protected].

We would like to inform you that according to new policies of zomato if the order gets cancelled because of the customer being unresponsive at the time of delivery, a cancellation charge is levied as the food is already prepared/dispatched.

Our delivery executive, as well as our support team, tried reaching out to you multiple times but you were unresponsive to the calls. Hence, the order was cancelled. We would request you to avoid such incidents as it leads to food wastage.

I had placed an order from zomato, due to some reasons i wanted to cancel and replace it so i immediately cancelled it within maximum 1 minute despite of the fact that the order wasn't confirmed from the restaurant. So, zomato levied the full order charges to my cancellation penalty amount. Hoping to get justice here after repeatedly talking to zomato customer care.

I placed an order with dominos. My order got declined by their end after my money being deducted. Their automated chat service helps in no way! And they never bother to sweat about their customers. I have been writing to them but they don't budge. Lately, zomato has been very disrespectful & opposite of customer friendly. I read about the other complaints & the people are raged. I know this is not going to bother them at all but i hope they get attentive.

Iam working for zomato as delivery exective my salary is not credit to my account
Cathrno technology hr email id and accounts email id required
Zomato media private limited

Frequently visiting zomato local office. Office is in locked no one responding call

I need some one support team to speak to me or phone number email id to escalate salary not yet credited issue

I has issue with my order placed on 16th august at 5.20 pm of order no. [protected]

Placed on pizza hut..
The rider did not reach the location and he did not call me also.
And i called him first from my end then he said that he is on the way..
And after 10 minutes when i called him he says that i am at the location then i asked him about where was he then he said that he was at wrong location then instantly he said that the order is cancelled from zomato's end
Now i want to ask one thing that if he was on location, can't he wait 5 minutes then call back if i was unresponsive..
He did not wait also.. Nor he tried to contact me
I can send you the screenshots of my calls also. This all happened in the time span of 10 minutes..
At 17.53 i called him for the first time to which he said he is on way
At 1800 hours i again called him to which he said that he was on location but that was wrong location
At 1805 hours he did not pick up the call
At 1811 hours i again called him and then he said that the order is cancelled from the company side because i was unresponsive and then cut the call.

After that call he ignored my every call..

At last i want you to please check the matter seriously and do the helpful

I made an order in zomato and paid the whole amount through wallet. While the order was on progress, i made another order but it was taking too much time for order confirmation. So i decided to cancel the first order but mistakenly cancelled the second order. I unmediately tried to contact the customer service agent but my zomato app was not working properly and i couldn’t see the msgs from the other side. Even though i couldn’t see the msgs, i explained my scenario that i mistakenly cancelled the order but no actions were taken. Also my amount was not refunded. The food was not delivered. They can charge cancellation fee but taking the whole amount is not fair. A middle class person like me who struggles to save penny need justice from these “money eating devils”. I tried to contact zomato support team with screenshots of the issue i faced, but they were not ready to refund the amount. Then they should have atleast delivered the food. If zomato describes themselves as a service provider, then that shouldn’t be partial service. They say the order was prepared and that’s why i was charged with cancellation fee. If so they should have contacted both sides and check the issues and deliver the food which was prepared according to zomato. If i had opted cash on delivery, what they would have done? Just because i paid the amount in advance, i’m facing this injustice. Zomato service is in bearable. Now they are not even responding to my emails. What a wonderful service provider

I order my meal from burger king on 14th aug, somehow i did't received any call from your zomato executive or later he himself cancelled the order. When i received a cancellation message then i called executive and asked him to deliver the order on same address. For reference you can check with your executive also.
But my complaint over here is when i checked my order it was incomplete, on my complaint to your executive, he refused to help me and said call to burger king.. On call there number was switched off.
Neither your executive marked my order successful in order history due to which cancellation fees is showing in my cart.

This is something not done, first i didn't received any call, later my order was incomplete and rather then refunding my money you guys imposing cancellation fees.

I complaint on customer care again n again they are asking me to mail on [protected]@zomato.com when i am sending mail to them they are just sending me this 1 reply again n again without going through my grievance. This is an clear case of harrasement.

Please help

Hi

Since last 6 months money from my paytm wallet is being regularly deducted by zomato when i am not placing any order. Even mailed zomato of same but no response.
I have raised complaints to their escalation mail addressed also but no body is caring about it. Pls refund my amount immediately and pls let me know why money is being deducted

Eagerly waiting to listen from you