Zomato Complaints & Reviews

I ordered food from zomato. The application stated 35 minutes as delivery time. I waited for the said period but no one contacted me up till 50 minutes. Post waiting this long, i contacted zomato delivery person but the contact number was not reachable. I raised the issue with zomato chat support where they informed that order has been delivered. I was astonished to hear such robotic replies. I again informed them that the status marked on...

The delivery guy just called me once and i called him back within 1mins a d then called him 3 times and the restaurant too none of them answered.
And the order was cancelled within few mins with no refund this is not acceptable at all as i was the one following up endlessly and they just did a favour of calling me once.

I spoke to the zomato help desk but they are least bothered just doing the formality.
It's...

It’s been so disappointing experience from zomato.

I recently ordered some pack of sweet of rs. 1340 order number [protected] from zomato after having order the restaurant has declined my order and your team has informed us that refunded has been initiated on 22/07/19 and confirm us that your bank may take up to 7 business days to process the refund. Now the said period has been passed and still i did not found the same, i...

Mayank replied
Jul 1, 5:07pm
Hi shivam,

Hope you are doing well.

The mail is regarding the order [protected].

We are extremely sorry for what you had to go through. It is not suppose to treat our loyal customers in such way. We are initiating the complete refund for your order. The refund can take 4 to 5 to reflect in your source account.

We also tried calling you...

Yesterday i ordered some food on zomato. The app showed me that it wil reached to my house within 1 hour. So i waited for it. But after 1 hour there was no phone call nor the delivery of my ordered food. But after few minutes i get a massage that show they had cancelled my order. After that i call them. They told me to reorder. But when i want to reorder they claim the money of my previous order. But i think it is impossible to me. Because...

Its been so disappointing experience from zomato.
I recently ordered some pack of sweet of rs. 1340 order number [protected] from zomato after having order the restaurant has declined my order and your team has informed us that refunded has been initiated on 22/07/19 and confirm us that your bank may take up to 7 business days to process the refund. Now the said period has been passed and still i did not found the same, i have already...

It provide the food with lot of chilies in it and we can’t eat it properly as well as it harmful for our health so it’s our request you to please exchange it on immediate basis so that we can enjoy our meal.It provide the food with lot of chilies in it and we can’t eat it properly as well as it harmful for our health so it’s our request you to please exchange it on immediate basis so that we can enjoy our meal.It provide the food...

Very bad service of zomato and the food delivered by the restaurant. Chicken manchurian gravy was very sour and taste less and we had ordered for veg hakka noodles but we received chicken hakka noodles which was extremely spicy. Zomato just wants people to use their app but is not open for feedback and did refund our money. The agent of zomato was extremely rude and denied our request of refund arrogantly and asked us to contact the restaurant...

I ordered a cake on july 12th for navi mumbai location selecting a cake shop from the same locality, due to some glitch in their system the order was routed to a different shop who said that they can't deliver it to the said address. How am i responsible for this, its their mistake. I simply want zomato to refund the amount that i paid through card asap....

Some one order food from zomato any my paytm balance got deducted.

I have checked with paytm, but they were unable to help and said please contact zomato. When i contacted with all details to zomato, they are unable to track down the user.

I am having detials from paytm as follows:

Paid for orderzomato media pvt ltd order #ztd19ecda17c08515e66
Transaction id [protected]
[protected]...

Customer executive just used my number to call from an unknown number for unnecessary nd unprofessional talk.., he nvr called when my order was ready at restaurant but no delivery guy was there to pick even my persistent attempts to contact them, they let me wait 1.5 hr to finally enlighten me that my order is cancelled just bcoz no one can deliver the order.., out of frustration i do used some hard words nd than i finally got the call nd...

I ordered my food 17 July i paid for food as well but i didn't get my food i waited for food atleast 1 hour and then they cancelled my order even i was not able to contact to delivery boy and then i talked to support agent he said i apologized we will give your money as soon as possible but still i didn't get my money i already told them so many Times I want cashback....

MAIL sent to Zomato
______________________

I am writing to you as I am highly dissatisfied with your pathetic services. You people have made this a business and your customer doesn't count on your priority list at all. I am shocked with the services you people are providing and such practice, will leave you and your company nowhere.

Zomato valets are fraudulent and the customer care service is also pathetic....

Sir

I ordered food and the delivery boy denied for delivery. For starting he was not interested to deliver my order he said location is so far. Even I asked him to be where he is I will come and pick me order After all confirmation of my order i called him for confirmtion of delivery.
Then he stated wrong thing and zomato charged full value of order as penalty inspite of no fault of me

Thanks for giving...

I have order food from zomato on 13/07/2019, according to zomato they have refunded my amount to my Bank account, when I have check my bank statement amount was not refunded, I have check with my bank they said they can not check this from there side, zomato has to do the process, When I contacted zomato they said they have refunded and did not try to help me in other ways. I am attaching the screenshot of my order and my profile, please...

I was booked my order at 26/07/2019, in this order 5 pizza 🍕 is an. Order amount is 448rs or the rider is not picked the order and i agree order has cancelled by my end, but i was cancelled order due to weather and that other thing i was tension continued 1-2 day. I am search on google 'zomato customer care' then i seen some number and i call on
[protected] and connect call then he say he has the customer executive of zomato and...

I am no longer allowed to chat with the customer care and order food with promotions because my zomato account has been bad because of my past disputed orders. If i have complained in the past it is obviously because of wrong and bad service of my orders. How could they expect me to eat the rotten food or wrong order without complaint? This is not fair to the customer and is bad customer service by zomato. Please unblock my account or i may...

Zomato has blocked my gold account saying i did something wrong and their bot has blocked idk whether they are living is 3019 i haven't done anything i order frequently from zomato i have given them feedback as they only ask me but giving more feedback is problem to them they blocked saying i do too much complaint

This isn't fair zomato please unblock my account give ₹1500 zomato gold account refund...

Hi order #[protected]
I waited for one hour for the food and delivery boy only gave a missed call and disconnected.. I called him back several times but it went on call waitng and after few. Minutes my order got cancelled from zomato side... I paid rs1200 for the order. I called zomato but they are not providing refund
I need a refund for the same
My number is [protected]...

Delivery didn’t came to my place, neither he rang the door bell and now zomato is saying is we will neither refund money nor provide the food.
Secondly after waiting for long i called zomato delivery man, he said he was not able to find my address so he is going back to lucky bakery to return the box.

I called lucky bakery, he confirmed that he handed over the box back to him.

If i don't require that...