Zomato Complaints & Reviews

I am currently unhappy with the zomato service. I want to state the following thing which happened to me:

I ordered from zomato, eagerly waiting for the order. Recieved a call from zomato delivery boy and came to know that he is at durga matha temple which is arround 10 minutes from my house. I told him the direction to my house and also i went in the same direction, thinking he might not be able to find the house. I went upto durga matha temple by walk but didnt find him and so came back. Meantime tried calling him but didnt able to connect to him. I returned back home, then after sometime i recieved the call from zomato wallet, and was told that he is at mgn nivas, the next building to my apartment. I said to be there, i will come and collect my order. He said he is cancelling the order as he is not able to find the aparyment. He cancelled the order and to my surprise cancellation charge was levied on my order. When asked from zomato customer support, they told me that as food was prepared so cancellation charge is levied. That i am okay with, but why the zomato delivery boy cancelled after coming next to my building.

Zomato cheating customer on undue panality in a forced manner

I made a small order of 116 rd and was charged panality of rs 116 for no fault of mine.

This was when I showed courtesy of informing zomato customer service in advance to ask its valet to carry the change of 2000 rs to avoid any inconvenience to their valet to arrange change at the last minute for my placed order.

Instead of showing any support I received a call from zomato saying we are cancelling your order on the grounds of your refused delivery and you will have to pay panality for the same and the person refused to give any clarification nor help me in any way just charged me and gave me no options.

I never refuse Delivery I asked for change and no Delivery person came to me at all and this was limit that I was charged over and above.

When I tried to reach senior management I was bluntly refused any help even as I tried to reach local management some way I could get no help but an advice that I should order from somewhere else.

I was charged panalty on grounds of refusing to pay when I never refuse or cancel any order from my side. Rather the Delivery was not even picked up from the hotel of supply at all as enquiry made at the restaurant.

[protected]

I ordered biryani from zomato and cancelled the order in 5 min. When it was saying order is begin to prepare. I complained to them and they said order was prepared. It was not the case. I changed with 540 for 5 min period after ordering.
This is ridiculous.
I am mailing them contentiously and they are not even bothered to respond.
Kindly solve it

Sir,

I have ordered a regular chicken biryani from shah ghouse hotel & restaurtant on 17/08/2019. Instead of chicken they sent me eaten bones in biryani. Then i contacted zomato say said there control over the quality of the food delivered by the restaurant is limited. So they cannot do anything. They should atleast take some action so that it won't repeat again.

I ordered pizza from a local pizza shop via zomato on 17th august & paid the amount by phonepe. But suddenly the restaurant canceled my order. But till date i haven't received the refund. I asked their supporting team for the refund. Their response is given below in the image.
I haven't received the refund yet, what should i do?
The amount is ₹265-/

Me and my friend had ordered from Zomato at around 9:50 they called us at 10:30 and told that the order was cancelled by which many of the restaurants would close. The worst part was I had used my coupon on the last order and then I had to pay for the next order without any discounts and I asked them to give me credits not anything extra but for the money I had already paid and the money which I had lost as discount. Then they without any manners two of their customer care executives disconnected the chats. This was not the first time and they always take customers for granted and they didn't even have the decency of atleast giving a call back after wasting their customers time. One customer executives name was Amar who was acting as if Zomato was giving me food for free. Im attaching photos of the order details and the two instances where they just ended the conversation.

I want to report an ugly incident by one of your zomato drivers. He drove his bike very fast at 9:00 p. M. On monday, 19th august outside maple building in hiranandani gardens powai mumbai 400076. He drove so fast that he almost hit my 20 month old daughter. I want the name and address of this employee as i want to lodge a police complaint against him for almost killing my daughter.

Please treat this matter as very urgent!!!

Anish nanda

Hi team,
I ordered food from Zomato app, but the delivery time was more than 50 mins.
So I cancelled .But the Zomato didn't initiate my refund . They forcefully charged me my entire amount stating the food preparation has begun. But few seconds later the restaurant cancelled my order. So y am I charged.
I cancelled within the few minutes after ordering as the delivery time was more . They still charged me the entire amount.
The order id - [protected]

Hii I have booked an order on zomato it was a click away just went further, immediately I realized that u forgot to add coupon, I contacted customer care via chat in 40seconds of ordering food I cancelled my order, requested them that I forgot to add coupon worth 100rs post ordering they said it's not possible so had to cancel it as I changed my mind, they say that I have to pay full amount in my next billing does it really make any sense??? I even requested customer care that I'll proceed with same order adding coupon they said not possible you have to pay additional 200 which doesn't make sense is zomato in India so worth less horrible customer care beware of such frauds... Esp in countries like India ..don't ever take zomato, I request all to spread this in Facebook and other social media swiggy is 100times better they ATleast have bit trained staff.unable to even request cancellation of fee waiver..

I had placed an order for pizza on 15th August in the evening, but they never delivered the order.
They did not provide any support in contacting the restaurant. Furthermore, more than 2 hours after they failed to deliver the order, they did not let me cancel it or provide refund.
They falsely marked the order as delivered.
Trying to get the customer care to respond was in vain. They have not provided any help and keep closing my complaint. That is consumer harrassment.

I have been complaining through email and over chat since long, but zomato is non-responsive. They dont reply over emails/chat. This is one of the worst customer service provider.

I ordered a cake on zomato app and my order id is [protected], which cost me 860/-.
Unfortunately, the delivery boy didn't deliver it and declined the order.
I am writing in this regard after chatting with the customer care agent, receiving assurance that 100% amount will be refunded.

The issue was 'while doing online order for cake, i gave the delivery address of gurgaon sector 45, and then searched for cakes. Your app showed up some restaurants, i selected one restaurant and paid the amount. After nearly 2-3 minutes, i got a call from the delivery boy that order was taken from a far off place and hence they declined the order. Now, my concern is that if i have given the delivery address first, then how come your zomato app showed up a far off shops for cakes. This is technical issue, and a customer should not be charged with that.

I chatted with the customer care agent, and i was assured that this a genuinely a technical error, and once i sent an email regarding this, my refund will be processed.
Even after sending emails, they say that they prepared the cake, delivery boy picked up, didnt deliver and it all happened within 3 minutes and they denied the delivery and swallowed my money against it.

Zero star from my side for poorest service available in india

One of your zomato delivery boy manhandled me and stolen gold ring from me. A police fir case has been filed against him and investigation is in process.. His name is akash, residing in mysore gayathripuram.. Kindly terminate him or else i am going to escalate and publish on this in social medias and also in media channels..

I look forward to hearing from you.

Darshan

Zomato riders eats my orders and cancel my order by zomato but i don’t know how to long trust on zomato by coustmers that is a fake company from muktsar punjab all riders are fake they all are eat all orders and i’m waiting for order for my guest and faimlys but they cannot understand so please stop order on zomato i’m order on 18/08/2019 on 10:40 pm and i’m calling a rider after 11:15 pm but that guy don’t pik my call and i have a message ur don’t response and canceled ur order i’m very shocked i’m trying calling to zomato rider and they take reason i’m dont reply his call wow that is good service by zomato please help me i’m from ganganagar my contact [protected] and zomato rider name sachin and number is [protected]

I have faced this issue so many times with Zomato, not only with the order but also with the customer support.
I keep on explaining my issue to them and they just don't understand and are very unprofessional and lack a sense of their work.
I want to raise a complaint against one of your customer support executive who disconnected my chat 4 times in a row without resolving my issue.
I was facing issue with my order number [protected] and before resolving the issue he disconnected my chat 4 times in a row and was also getting me confused with my previous order. He was sometimes telling me about my order [protected] and sometimes of my order number . I never asked him about my order no. but he was getting me so confused.

Food was cold when arrived... Shop is actually 5 minutes away from my home... I order on zomato today 18/09/2019 at 03:35 pm.. But rider arrived at 04:15 pm... Food was cold when i open.. Rider takes 40 minutes in 5 minutes way
.. I talk to support chat they said next time it wont happen... But what for now i lose 200 rs and get cold food 😕

I have ordered sweets on 14 aug 2019 (Order id: [protected]). Firstly delivery person called me and i explained him address and he agreed to deliver. After some time he called and informed that location is 3km away and i cannot come and he cancelled the order. My address was perfect as i had received previously many orders on this address. Now customer service denied to give refund as their policy is changed and their argument is of food wastage. Actually i ordered sweets so there is no question of food wastage. Secondly customer care person believed delivery boy statement that address was incorrect which is not the case. They didn't tried to listen from
Customer point of view.

My order i'd is [protected], my order is failed, i was ordered some item from mithaiwala thr' zomato at 14august2019but zomato not refunded yet they told me delivery boy was called thrice, but actually there was no incoming call by delivery boy, i called to delivery boy but he said, order is cancelled, & u talked more about it from zomato. But zomato said 24-48 hr it problem is resolved but no resolution yet

I have ordered king fries and crispy chicken burger. But delivered fries was less quantity. It was a regular fries. Please check and refund my amount!!! Order id [protected]. Worst experience!! Your chat support sucks!! No proper customer care!! I myself had to call burger king and they routed me asking to get in touch with zomato. And thanks for the bizzare customer support chat

I have still not received my refund of the amount deducted from my account for the orders which were not completed because of payment failure due to network error at your site.
Three consecutive transactions failed and amount was debited from my account. Transactions were made on 10/08/2019
First transaction which failed, rs 1564.30.
For second transaction which also failed rs 1564.30.
For third time same amount transaction which failed rs 1564.30 which was debited from my account.

And i can't see the history of failed transactions in my zomato account now.
Zomato acc ph. No - [protected]

After ordering, the delivery agent requested me to cancel because he wanted to eat dinnner, which i did and now zomato is saying their new polices don't refund. Their response is so arrogant they think we (Customers & restaurants) can't survive without them, the chat agent had the audacity to tell me that 'nothing is going from his pocket ' if i complain. Please let's show the power o[censored]s consumers. Just in case zomato even reads this.. Today your ceo came out in the open urgung restaurants to stop #loggingout.. Days are not far away when customers will log out..