Zomato Complaints & Reviews

I ordered sweet lassi on zomato by mistake but i cancelled it within 3 minutes but they didn't refund my amount saying that restaurant already started to prepare your lassi so no refund will be issued.this is completely not acceptable for a student each and every rupee counts i am not going to use zomato anymore throughout the life..this is very disheartening....

We have placed a order in a hotel in Ludhiana through Zomato. Though we were receiving the orders daily at the same hotel location that day the delivery person told its a different location and order can't be delivered. Inspite of repeatedly mailing the customer care people there is no solution but a stereotype answer from your end.
When we are not cancelling the order why are you charging us cancellation charges.
One side...

My name is amardeep vishwakrma. I had ordered food from zomato (pune) oder no. #[protected] which is agg biryani when I got food it was look like same but after eating 6 /7 spone biryani i have seen many small chicken pieces . I am vegetarian i only eat agg. i want to file complaint against zomato and Restaurants i want compensation it is a case of "daram bratha". Please do take serious action....

I placed an order today afternoon 22nd july 2019, on ZOMATO app.Order #[protected].

I placed the order, the money got deducted from my paytm account, and within 60 seconds i cancelled the order before i could possibly receive a notification that the order is accepted by the restro.

I ordered readymade bakery items. and I was denied any refund, saying that the restro accepted the order(which is false) and the food...

Hi, I have placed an order of Poha from Zomato on 29-June-2019, the description of the product stated that the Poha is 1 full bowl and is full of peanuts, the description clearly used the words "Flattened rice cooked with potatoes and onions. The highlight of eating it - the crunchy discovery of peanuts within bites. never complain about working for peanuts". Considering this description to be true i placed this order, while I was placing...

I have ordered Punjabi paneer masala(Order No. [protected]) from Om sweets on 21/07/2019. i immediately cancel the order with in a minute of ordering it. I paid RS 250 for this order and Zomato deducted the whole amount as cancellation charges which includes item cost+ delivery charges. I had a long chat with Vijay singh customer care executive and he assured me of full refund after taking the exceptional approval from his senior as a prime...

I am harika from tadepalligudem. I ordered from sri lakshmi food court and ice-creams tried to change my address but not reachable to the delivery boy tried calling many calls so told in text to change the address by help support to report about the change of address but they didn't and the order is cancelled. Can you please look into the issue and resolve it....

I have placed an order on 22nd June & immediately the application has shown me the payment error (Payment could not be processed due to some error).

As my money got deducted so I have texted to zomato support and they said me to place a new order and previous order money will be refunded.
After sometime in the app it was showing as both the orders were delivered.
Contacted Zomato support 4-5 times and not received...

I had ordered a cake from zomato on 17th july 2019 and after half hour of confirming my order, the owner called me to say that the cake is not available and that i have to cancel my order. So i cancelled it and complained about the same to chat support and they said i should mail this to [protected]@zomato.com. I did. I mailed 3 more times to zomato. It's been 5 days now. I still havent got the refund and the chat support guys are saying they cant...

I had ordered baby corn chilly for rs 128 from dumsum, patna on 12th july, 2019. While ordering in the transaction step it said transaction incomplete, order not placed. This happened twice.in the third time the order got successfully placed. I later noticed that an amount of rs 128 has been debited twice from my account in name of zomato though only a single order was successfully placed. I hereby provide the order number of the orders.br...

Hi,

First of all i request you to do not go for a stereotype reply and read the entire matter, so you just not give a reply but a solution for that. Previously i mailed the same issue twice and two different representatives (Ticket id 844175 and 855204) replied in same manner, same text by only checking against the order number. So whoever reading this mail, please go through the entire mail, but not only checking history...

Hi,
I have four zomato coupons which i have won in toi happy times, but i am unable to use those codes. Whenever i try to order something online through zomato and i apply those codes, it comes as code invalid. Below are the codes for your reference.
1. Zomabk8be2
2. Zomabl4v2h
3. Zomablipnh
4. Zomabjiw9d

Please solve the issue as soon as possible and let me know.

Yours...

I refer to my order dated 20/07/2019 from harilal sweets. When rider called me for delivery, i couldn't pick the phone, but when i saw the message for contacting rider to get my order delivered, i called the rider. When i contacted the rider he told me to cancel the order. When i again called him and asked for delivery of my order as it was not returned to harilal, he said that he has eaten the order and riders eat the order of items are...

I had ordered food worth 752inr today from punjabi unplugged in bangalore. I had specifically asked the zomato help to convey the restaurant to not make the food spicy and he had confirmed the same. However, the food turned out to be super spicy and we could not eat anything apart from veg fried rice and garlic naan. I asked the zomato help to refund me the money for the food that was wasted or to resend me the order. However i did not get...

On 4th of april 2018, zomato charged me 90 rupees penalty for canceling my order. That was the first time i used zomato. The delivery boy was unable to come to my location. He called me to come to his location at that time and that was not possible. So, zomato girl called me talks with bad behavior. He told that you will be charged for your next order. What can i do in this thing? I was unable to go to that place. I need a full refund for...

I have ordered food on zomato today evening. I have made the payment online. The order was accepted by the restaurant. After sometime the delivery boy called and asked the address which was already given at the time of booking. But he said that my booking has been cancelled stating the fact that the distance is very much, which is totally baseless as it should have been checked at the time of booking. My booking id is [protected]....

We ordered food from rahamms restaurant @ 6:30 pm on sunday 21/7/2019 order no:[protected] & cancelled immidietly, from paytm, they took money also when i asked to send food they r refusing saying it can't be sent, if order has been started to prepare as u said as a reason for not giving money back u can atleast send food like uber eats & swiggy apps if order is cancelled they give food if not refund, u r not giving money back not even giving...

Arijit sanyal
Jeet. [protected]@gmail.com

Hi,

My order id is [protected]

I ordered on 7th july from rahul restaurant. Some how zomato unable to contact that time. But later i contacted the delivery boy and food was delivered and i paid that 97 amount.

But now when i try to order on zomato, they adding 97 as cancellation charge. But why should i pay that amount?

Please...

Dear sir/madam.
I would like to inform you that one of the zomato delivery person misbehave with ladies in the lift lobby. He was trying to block the ladies form entering outside, when the ladies asked him to move aside he was absued them and entered the lift.
Kindly take necessary action against him. Next time he will not be allowed to deliver in the apartment complex....

If a delivery man is in a hurry, strictly don't send him to deliver and then show his frustration over customers. If the customers is unable to pick the call or busy over a call, it also might happen that they are in emergency. Ask some of your delivery man to be patient and wait, for the customers will contact at your provided number. Show some humanity and understand the customers problem too without being impatient and rude.😡...