Zomato Complaints & Reviews

Today at 17 august 2019 at 8 pm i have placed an order via zomato. After placing my order we all are waiting for the food, because we all are too hungry. After 30 minutes i have checked through app about order status, it has shown that your order is being prepared and will reach you in 30 minutes. Then after 15 minutes it's again shown that food is being prepared and will reach you in 30 minutes. So i made a call to the rider which zomato had aligned for my order. He said that i am at the restaurant and your food is still not ready they are also wasting my time. So after that i made a call to the restaurant and ask about the reason for being late.. They said that we have checked twice but the rider was not present here.. So i made a conference call between rider and restaurant. Then he said that he is near by restaurant.
After that i had a chat with zomato executive regarding my order they said that i am trying but not making any promise about that order...
N after 90 minutes i had to cancel my order..
It's not about that they wasted my time... It's about that my mother had to suffer. She is a senior citizen.
Here i am requesting you to please take an action about zomato and their service.

Regards,
Deepak bharti

I had with my family to jamies italian restaurant at ambience mall vasant kunj on 15 aug 19. Being zomato gold cardholder we received the coupon code and booked a table, but on the table, we were denied all the benefits. Zomato should not have confirmed if they are not sure. It is fleecing the customers. No action till date, no accountability. It becomes very embarrassing to get up after you are sitting with your family.

I have ordered chicken kabab butter masala worth ₹117/- from zomato, kohinoor hotel, durgapur west bengal on 17th august. Delivery boy name was indranil alias samrat, phone number [protected]. He was not having chance of ₹500/-. He took the ₹500 and absconded. Initially when i called him, he has not responded. Then i have lodge an complaint to local police station, duty officer called him, he picked up the call and accepted his intentionally fault and said that i came back to home and asked customer to come to his house and collect the refund. This is not acceptable at all. Every business should have some kind of ethics. But in this case, it’s a fraud case. It is better to terminate this guy with immediate effect to protect the business of zomato. Otherwise it will effect zomato’s business. If he has not terminated w. I. E, i will raise this issue to higher authority.

I placed an order on 15 aug and literally with 30 seconds cancelled my order [protected]. As i wanted to order more.. They deducted entire amount of 355 and no refund.. Chat robot stated that as hotel had prepared the order they will not refund... Oh my god.. 30 sec main the hotel accepted and also prepared the order, gr8 super sonic speed i must say.. But zomato are such a frauds... I am a regular customer of the hotel and after all this fassso i when there directly in 5 mins of the order cancellation and check with them. They said.. They received the order and within seconds it was cancelled so they never worked on the order... Now this is so unrealistic and pathetic of zomato of taking my hard earned money.

Above all they don't have any customer service call center to talk to any person and get things sorted. Just a email address and no response form them as well it's been 2 days already passed...

By mistake order was being placed and even it was cancelled within seconds of order due to direct paytm option which had money in it. So after i cancelled whole money was charged as cancellation fees of whole amount which is i think not appropriate also it was being cancelled within minutes, so zomato could not give my money back for small thing ànd even i so many orders in past.

I am running a take away restaurant located a gorakhpur, uttar pradesh. A zomato representative visited me and asked to tie up my restaurant with zomato and told me the benefits of the same. I readily agreed for the same and did all the necessary formalities. After few days i got a mail from zomato that my documents has been approved. The same day the representative visited my restaurant and installed the zomato software on my mobile and gave me the demo as how to use and illustrated about the software functionality. The very second day i ordered extra perishable food items that includes vegetables and non veg items worth rs 14358/- because as per the condition we have to deliver the items within 20-25 mins of time. To my surprise i started getting calls from my own clients whom i have told to order via zomato, as they tols that my restaurant is not showing live on zomato. Since then and it has been now more than 12 days my restaurant is not showing live on zomato. I have made numerous complain to customer care and to the local account manager of zomato but all in vain. The best part of zomato is they take the complain and they themself close the complain also without solving it.

Zomato order
Fri, jul 26, 10:48 pm
To me, vivek. Shukla

Dear partner,

Below documents have been submitted by the zomato representative on your behalf along with the signed contract :

1. Pan
2. Cancelled cheque
3. Gst document/declaration
4. Bill copy
5. Menu
6. Fssai form

We will soon get in touch with you once documents are approved for next steps to take you live on zomato online ordering.

Please reply to this mail if you have any questions or concerns.

Team zomato
—

Zomato online ordering | documents approved
Inbox
X

Zomato order
Tue, aug 6, 12:00 pm (11 days ago)
To me, vivek. Shukla

Dear partner,

All documents have been approved by our team. A zomato representative will soon get in touch to take you live on zomato online ordering.

Please reply to this mail if you have any questions or concerns.

Team zomato

To manage zomato email alert subscription, click here
—
Re: feedback for zomato - ios[protected]
Inbox
X

Nischal c
Thu, aug 1, 3:14 pm
To me

Nischal replied
Aug 1, 3:13pm
Hi manish,

Thank you for reaching out to us.

We are forwarding your request to the online ordering team and they will get back to you soon regarding the same.

Please feel free to contact us in case of any queries.

Thank you.

—
Nischal c
—

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Manish srivastava sent a message
Jul 31, 2:20pm
Dear concern request you to please let me know the status of partnership application with zomato. Till date my restaurant is not live on zomato. I am trying to call the local representative mr. Vivek shukla, even he is not responding to calls and texts.
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[zomato] re: fwd: zomato web |19082308 | report error | | gorakhpur
Inbox
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Siddharatha s (O2 help)
Sat, aug 10, 3:06 pm (7 days ago)
#- please type your reply above this line -# your request[protected] has been updated. To add additional comments, reply to this email. Siddharatha s (Zomato)

Gopika chauhan (O2 help)
Mon, aug 12, 10:44 pm (5 days ago)
To me

#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.


Gopika chauhan (Zomato)

Aug 12, 10:44 pm ist

Dear partner,

Thank you for reaching to us.

We regret for inconvenience caused. We would like to inform you that our team is actively working on your request to make your restaurant live for online ordering. This process usually takes some time.

Your patience and cooperation on this will be highly appreciated.

Regards,

You can raise a ticket through your zomato account, please find the attached tutorial on how to create a ticket via-
Zomato web app, zfb platform.

Instant service

Aug 12, 1:22 pm ist

Proplem not resolved yet... Only assurance and false information given just to close the complain.

I was waiting for the food i ordered but i got a message that "you were not present at the given address and due to wastage of food you are charged by amount you have paid". But i was present at home and was waiting for my order. I didn't get food and even my money was not refunded.
I registered complaint twice. But they replied me only once. There resonce is as below:

Thank you for reaching out to us regarding the order id-[protected].

We would like to inform you that according to new policies of zomato if the order gets cancelled because of the customer being unresponsive at the time of delivery, a cancellation charge is levied as the food is already prepared/dispatched.

Our delivery executive, as well as our support team, tried reaching out to you multiple times but you were unresponsive to the calls. Hence, the order was cancelled. We would request you to avoid such incidents as it leads to food wastage.

I had placed an order from zomato, due to some reasons i wanted to cancel and replace it so i immediately cancelled it within maximum 1 minute despite of the fact that the order wasn't confirmed from the restaurant. So, zomato levied the full order charges to my cancellation penalty amount. Hoping to get justice here after repeatedly talking to zomato customer care.

I placed an order with dominos. My order got declined by their end after my money being deducted. Their automated chat service helps in no way! And they never bother to sweat about their customers. I have been writing to them but they don't budge. Lately, zomato has been very disrespectful & opposite of customer friendly. I read about the other complaints & the people are raged. I know this is not going to bother them at all but i hope they get attentive.

Iam working for zomato as delivery exective my salary is not credit to my account
Cathrno technology hr email id and accounts email id required
Zomato media private limited

Frequently visiting zomato local office. Office is in locked no one responding call

I need some one support team to speak to me or phone number email id to escalate salary not yet credited issue

I has issue with my order placed on 16th august at 5.20 pm of order no. [protected]

Placed on pizza hut..
The rider did not reach the location and he did not call me also.
And i called him first from my end then he said that he is on the way..
And after 10 minutes when i called him he says that i am at the location then i asked him about where was he then he said that he was at wrong location then instantly he said that the order is cancelled from zomato's end
Now i want to ask one thing that if he was on location, can't he wait 5 minutes then call back if i was unresponsive..
He did not wait also.. Nor he tried to contact me
I can send you the screenshots of my calls also. This all happened in the time span of 10 minutes..
At 17.53 i called him for the first time to which he said he is on way
At 1800 hours i again called him to which he said that he was on location but that was wrong location
At 1805 hours he did not pick up the call
At 1811 hours i again called him and then he said that the order is cancelled from the company side because i was unresponsive and then cut the call.

After that call he ignored my every call..

At last i want you to please check the matter seriously and do the helpful

I made an order in zomato and paid the whole amount through wallet. While the order was on progress, i made another order but it was taking too much time for order confirmation. So i decided to cancel the first order but mistakenly cancelled the second order. I unmediately tried to contact the customer service agent but my zomato app was not working properly and i couldn’t see the msgs from the other side. Even though i couldn’t see the msgs, i explained my scenario that i mistakenly cancelled the order but no actions were taken. Also my amount was not refunded. The food was not delivered. They can charge cancellation fee but taking the whole amount is not fair. A middle class person like me who struggles to save penny need justice from these “money eating devils”. I tried to contact zomato support team with screenshots of the issue i faced, but they were not ready to refund the amount. Then they should have atleast delivered the food. If zomato describes themselves as a service provider, then that shouldn’t be partial service. They say the order was prepared and that’s why i was charged with cancellation fee. If so they should have contacted both sides and check the issues and deliver the food which was prepared according to zomato. If i had opted cash on delivery, what they would have done? Just because i paid the amount in advance, i’m facing this injustice. Zomato service is in bearable. Now they are not even responding to my emails. What a wonderful service provider

I order my meal from burger king on 14th aug, somehow i did't received any call from your zomato executive or later he himself cancelled the order. When i received a cancellation message then i called executive and asked him to deliver the order on same address. For reference you can check with your executive also.
But my complaint over here is when i checked my order it was incomplete, on my complaint to your executive, he refused to help me and said call to burger king.. On call there number was switched off.
Neither your executive marked my order successful in order history due to which cancellation fees is showing in my cart.

This is something not done, first i didn't received any call, later my order was incomplete and rather then refunding my money you guys imposing cancellation fees.

I complaint on customer care again n again they are asking me to mail on [protected]@zomato.com when i am sending mail to them they are just sending me this 1 reply again n again without going through my grievance. This is an clear case of harrasement.

Please help

Hi

Since last 6 months money from my paytm wallet is being regularly deducted by zomato when i am not placing any order. Even mailed zomato of same but no response.
I have raised complaints to their escalation mail addressed also but no body is caring about it. Pls refund my amount immediately and pls let me know why money is being deducted

Eagerly waiting to listen from you

After ordering a dish you guys didn't even bother to update your app. The restaurant that took order from me informed that the order is ready and your delivery boys didn't even come. If you want i can place the snapshot attach it and send it to your operations manager. Who the hell is your operations manager and how you guys deliver the orders?? Is that how you serve your prime customers??

I'll make sure the entire incident is being shared in social media. Go guys break some eggs and enjoy your negative publicity. Losers!

Hi,

I was assigned zomato valet Uday - [protected] for the above order and he refused to deliver the order to me to the delivery address provided and though I was on chat continuously forever with the chat support the resolution provided was to send an email and after sending email resolution provided if the order gets canceled due to the wrong delivery address, a cancellation charge is levied as the food is already prepared/dispatched. I do not understand how you can charge me for not delivering the food to the delivery address, ??

Never expected this kind of service from esteemed organisation like ZOMATO.

A frustrated n disappointed customer service.

I ordered in Zomato khadai paneer from mittal hotel (hisar)for delivery sundar nagar(hisar). I paid in advance by paytm.The ordered will have reached 9:[protected].
But order was not reached and my money time and had waste. I loss my money. Customer care was not responding. No replied by customer care chat centre.

Where is my money?? Who is responsible for it. It is totally harassment. It is the best example of Poor management poor Service. I am still hungry due to bad service.

Contact:-[protected]
Amandeep singh
Hisar

Zomato has turned to be a cheater app looting customers money.
I have placed an order [protected] worth 398 rupees.
I paid the same. After placing i thought of ordering from nearby restaurant as suddenly nearby hotel was visible.
I thought of cancelling and went to cancel.
Before i cancel, i can notice there was a message that 'it would cost me full amount of i cancel'. I was just reading it. Neither i accepted nor did anything. Suddenly my order was showing cancelled. Really patchetic and it is a glitch in zomato app.
I immediately asked zomato to deliver my food if cannot be refunded. But zomato had declined to deliver the food.
They declined refund as well despite there was no mistake from my end.
Why would one cancel if it costs full amount.
Very worst service by zomato.
I demand zomato to refund my amount immediately.

On 12th august i had place an order from amritsari foods and caterers restaurant through zomato app. The delivery person just cancelled the order without even coming to the address mentioned by me and i had already paid the amount they didn't bother to even give the refund. The customer service person even told me that i would get my refund within 3-4 days but as of now i didn't get my refund nor they are reverting my phones and mails

On 31st july i had place an order from machali restaurant through zomato app. The delivery person just cancelled the order without even coming to the address mentioned by me and i had already paid the amount they didn't bother to even give the refund. The customer service person even told me that i would get my refund but through the mail i got reply from zomato that i have been charged a cancellation fee. I have been charged the cancellation fee without even me cancelling the food.