Zomato Complaints & Reviews

I ordered chocolate bouquet from chocojaadu kolkata worth rs 425 on 13 august 2019 at 12:25 pm, i mistakenly and intentionally cancelled the order. And cancellation charged me 425 rs saying that food preparation was already begun. I call to the restaurant and they confirmed that food preparation was not begun. Kindly help me get my money refunded back.

Zomato — cancelled the order after it was accepted and amount not refunded.
I placed a prepaid order no #[protected].
The order was accepted without any confirmation from my end. And upon requesting cancellation no prior intimation about cancellation charges was given. Later after cancelling i got all the messages at once in which they claimed as per policy no money will be refunded. I asked for order delivery that also they did not do.

I placed an order on tomato, and as i was not able to pick up the call, delivery guy rejected my order. I personally went to the restaurant to pick up my order buy they said i'll have to pay for it again. I tried to contact zomato support but i dai not get any satisfactory response. I did not get my money back nor did i get the food i paid for. I am highly disappointed with zomato to please stop all such fraud and give me my money back

My order #[protected] was canceled without any reason. They called after 30 min and said we are canceling your order because we can not serve to your location. My location and address is already saved to my zomato account they should tell me before placing order. They are saying i was not responsive for calls. Deliver boy called me only once to confirm the address. So, neither i was unresponsive nor he called my multiple times.

My Order Number- [protected]
I placed order yesterday... i received it and also done with the payment but when i trying to order now it asking me for cancellation charges rs. 151. If I'm not cancelled any order. So why you are asking me for the cancellation charges.
Why I'm facing a such a problem. It's not a way to provide a service.
Why your app asking me for the extra charges still now. If i can't cancel any order. And also it block my COD option.

Please resolve my issue...

I order
Gulaab Jaamun [1 kg] + Ratlami Sev 250gm + Double Loung Sev 250gm
on Zomato from one of listed store Om Namkeen, Annapurna Road, Indore

here is my Order Number: [protected]
https://www.zomato.com/indore/om-namkeen-annapurna-road

when i receive my order, i weight it on Gulaab Jaamun box it mention 1KG, but when i weight it only 750GM

total weight with box is 750GM

i complain on zomato customer care but they reply only that they tak action against store, but still not reply, i need my complete refund as compensate.
soo poor services or i complain food delivery department and consumer forum, too.

please help me

Dear Concerned ... to bring in ur kind notice that today morning i have ordered 1 plate poori alloo thru zomato from Seeta Ram Chole Bhatoore Saket. But unfortunately I received non veg stuff and complint back them .. but they said will refund only . Question is not of money, i m pure vegeterian . Some strict action to be taken against them. Neha Grover..[protected]..My order id is [protected]

I am karamjeet, i ordered food from zomato (Bikanerwala), but same was cancelled and informed that food have been snatched by someone and rider would not be able to deliver food.

when i ordered 2nd food from zomator (eat.fit), costumer care call to me after 10-20 mins and told order have to be cancel as restaurant is not open till now, but order were confirmed by the restaurants and without opening restaurant how can someone accept order.

i had paid for both order and they told if again i will order i have to pay for it.

irresponsible company, better controls are not placed.

Thank you for your reply
This is not new last week i had ordered a cake which was not even delivered and the money was deducted from my account as i paid online.
This is the second time my order has been cancelled due to some issue and the money has stuck with no eatables delivered.
I would like to have my money back total amount being refunded 625 rupees

Zomato called me and said your order id [protected] cancelled for some technical issue and said to wait 7 days for refund. And customer care women cut the phone before listening me this is so ruthless behavior. Afterwards i tried customer care no. Many times but they didn't respond. I want my money back as soom as. They cheat the customer in name of online payment. I want quick action over it

Zomoto delivery boy ate my food. Not a single phone received from delivery boy before cancelling my order. When i called delivery boy to collect food, he said he cancelled order and gave food to his friend. I had made online payment for food, but food was not delivered by delivery boy. Address was very clear and previously many delivery boys have delivered in the address. Delivery boy intentionally didn't deliver

I ordered pizza from dominos today 11aug. On zomato app.
Payment was done by me in advance.
Pizza order was supposed to reach me within 30mins.
But it didn't and there was no update from zomato. The app asked me to call dominos which again went to dominos cc.
From there also i got no update.

Again, i approached zomato customer care, where after chatting with them i asked them to lodge a complain but the person on the other side told me, oh as if you are valuable, do whatever you want to do.

So after constantly calling dominos and chatting with zomato cc, i got order 1.15hrs later.

Why must customer go through this mental torture. And why are not valuable to a company like, zomato whose business mostly rely on direct people interaction??

I order chicken kebab roll on zomato from nazeer foods (C-9, behind shipra hotel sector-18 noida), and a zomato person request me to take 5 rating and then he took my mobile phone and rated 5 star from himself, and then he went but when i cover up my food i found my roll was totally musty, full of fungus, and i call the same delivery boy he told that he could not help me and asked me to call zomato or nazeer. I already make a complain on zomato as well as nazeer but still not got any response. Such a pathetic food delivery, i waste my money as i order on zomato, i want my money back...[protected] paytm no.

I ordered from zomato from big yellow door, satyaniketan, new delhi.
As you can see, i ordered @ 12.49 pm and cancelled the order @12.51 pm because i forgot to add items in my order. Their automated chat support doesn't leave much of an option for us to say, so i contacted the restaurant about the same. They told me to cancel the order as i'd get a full refund from zomato and i can order once again with the new items and promocode applied. So, even though their automatic chat asked me if i was sure to cancel it, i replied yes to it considering the food had not been prepared as the restaurant told me.
But surprisingly, zomato charged me full amount for cancellation. So, i didnt even got my food delivered and also got 254 bucks cut out of my account.
Is this a trick zomato uses to earn money?
Is this their customer service?
I'm highly disappointed in zomato. I'm a regular customer of zomato gold, but not anymore.
Here's an attachment of the proof that i ordered and cancelled within 2 minutes, and also confirmed from the restaurant if the food had been delivered.
I want a full refund for a service i didn't even get and food that wasn't even prepared.
Also, not recommending it to any of my friends and not even thinking to order food again. They guys should have better policies for the users. The automated chat system doesn't leave much in the hands of the consumers. I also confirmed it from the restaurant because i didn't want food to be wasted and no extra burden on them.. But looks like they guys get to decide from far away if the food had been prepared.

Zomato — incomplete order and deficiency in service

Pune
Order from kfc
Placed on 9/8/1,

This order was placed by me on the date given. The first problem was food was delivered 1 hour later to me it and the order was incomplete. Was like that it has been cooked a day before. Complain so many time in zomato chat but no satisfactory reply was given by your team.
So you please check it and provide refund or credit as soon as possible

Order no [protected]
By mistake placed order, immediately tried to cancel order via chat option as no other options available, placed at 12.09 then waited for 3 mins for chat to response but no reply post 3 mins, immediately called restaurant as they accepted the order. Restaurant guys confirmed that they haven’t started preparing the order hence i requested them to cancel from their end. They did the same, while i was in call, no rpy from chat support till 12.15

Then restaurant call customer care then they cancelled but nothing is prepared. You can check with restaurant

Now due to app fault of no option of cancellation & no response im chat, food not started preparing then why you guys charging me cancellation charge

It’s totally zomato fault. Chat person connected later after cancellation was not ready to help, why are these person assigned if they can’t even help.
It’s not about money but i am not going to use zomato going forward

Greate strategy to loot money from customer with no option of cancellation.
Kindly refund my amount.
Thanks

On 26th july i ordered food via zomato, afterwards the delivery guy canceled my order, so i called him up to check what's wrong, he said the restaurant couldn't prepare my complete order so he canceled my order and when i conveyed the same to zomato support system they fined me the amount which i already had paid for the food via debit card. They said they were not able to contact me that's why they canceled but when i called the delivery guy he said the restaurant couldn't prepare my food that's why he canceled it. They said later that my refund is complete which was a lie.. #[protected] is the order number.

I placed an order on zomato and below are the details.

Order no: [protected]
Order date: 6th aug 2019

I suspect that the order delivered to me was consumed already and they delivered only less quantity and the seal was opened when it was delivered to me.

Just before the delivery i got a call from zomato customer care stating that the seal was opened and food was spilled over. They confirmed me that they would provide a full refund for the same.

But till now neither they have not refunded the amount nor they apologized for this irresponsible act of spoiling/consuming the food and delivering it with seal open to end customers.

This act of a zomato delivery person was eating the food before it was delivered to customer went viral social media and despite that still they are continuing the same which is evident in my case.

Pl take necessary action so that this doesnt happen again.

Thanks
Vijay

My first order and the experience with the zomato is so bad as the item which I have ordered is stale, as its was cooked in Night and delivered to me in early morning 4 A.M. I have asked the customer support team to pick the item and replace the same item but the support team denied it and started testing my patience in early morning with the copy paste sentences which make me so irritate and frustrate at that time and then I have sent an email to the support team and you people will not below that I got the response after 3 days which is very pathetic.

According to me people should not order any item from the zomota, instead we can order it in Swiggy.

People who ever see my complaint in the forum, please look at the customer service of the Zomato and also stop buying the food form the Zomato.

I ordered food yesterday and paid through bank for 410/- but i did bot get food nor refund i need the money back if money is taken it should be delivered or the funds need to be returned i need my money to be returned as early as possible there is no communication from zomato regarding the non delivery all others send messages about refund and failure. The incident happened on 09/08/2019 payment generated reference number [protected]igagtsajq4 g