Zomato Complaints & Reviews

Hi team,

Your zomato boy misbehaved with me and tells that he is not delivering the order because the address in not right and he has reached the right address.
Inspite of telling him the address is in sector 23 gurgaon that was written in my address details. He misbehaved and abused. I have a history of ordering from zomato and all the delivery boys were cooperating on all parameters but people are like this are misfit for an organization like this. I urge you to remove people like these from your ecosystem. Please see below the details of this person
Booorey singh ph no [protected]. The order is not delivered and it is showing as delivered. Please take a proper action against this person as losing customers is not a good thing for a reputed organization like u

Zomato – i don’t care who is delivering my food or who has cooked it…but am distraught when i don’t get the food that i ordered….

If food is your religion, don’t molest your service levels…

My questions are…

• how can zomato / swiggy be held responsible for service levels.
• they cancel the order with a response that money will be refunded, what about the hungry customers who have been waiting for food. They think that the issue has been resolved once refund done.
• they claim no responsibility for wrong orders.
• the delivery boys don’t know what they are delivering.
• what if non veg gets delivered to a vegetarian house? It almost happened last night…

I had ordered food at zomato, what i received was something else and the delivery boy did not have a clue on what it was.
Tried contacting zomaro to be assaulted by predefined texts and spent considerable time till i could send a message asking them to call me.
Received a call later, the call centre agent casually asking me to cancel the order and reorder. He was repeating the same response even after me saying that my kid is sitting hungry. Asked him to put me on to some senior or supervisor. He put me on hold for some time, came back with the claim that no seniors were available and i would have to cut the call, which i refused. Since i did not disconnect, the call was still on. I was getting pretty agitated by now as i was feeling guilty of letting down my hungry kid, it was well past her bed time and she had not eaten.
After a long time i receive a call from zomato enquiring on the issue. She again was least bothered (There was no sincerity in the voice), she said that she will put the restaurant on line and clear the matter.
When asked about the chain of events, she said that order was placed at 09:03 pm and the delivery boy was at my door at 09:16 pm and that the time during the call was 09:55 pm. When asked why took so much time to even call back, she got agitated and started asking me what i wanted to do now and then cut the call.
Finally to top it all, i get a message saying that the restaurant is not responding…

My concerns are

Are the delivery boys not even trained on checking if they are collecting the right food? The person who came had no clue on even the quantum of order, he was carrying a small box of 6 momos vs 20 ordered. The momos looked dark brown inside, shudder to think if by chance i had touched non veg food.
People just don’t have any human values, they are just trained to repeat pre framed statements. There is no feeling o[censored]rgency or remose.

Can we have the authorities taking some action on these cheats…

Zomato order no : [protected] date 01/08/2019

This is very serious and important to bring you in notice about the problem with my paytm balance of 8315 rs that has been deducted by zomato service without being used by me.
Here is the detail of all the transactions, which were not done by me.
Rs 136 26july at 2:21 pm t/n [protected]
Rs 753 26 july at 2:34 pm t/n [protected]
Rs 590 26 july 07:06 pm t/n [protected]
Rs 165.56 26july 08:11pm t/n [protected]
Rs 168 26july 08:30 pm t/n [protected]
Rs 95 28july 10:17 pm t/n [protected]
Rs 287 29july 3:25 am t/n [protected]
Rs 210 29july 10:13 am t/n [protected]
Rs 6016 29july 10:30 pm t/n [protected]
Before all deductions balance was 25416.88 rs
After all unauthorized deductions, balance is 17101 rs
Total deduction is 8315 rs between 26-29 july.

I have already talked to your helpline, and this is very unfortunate that they are not helping me in any way. How can i make these much of transactions within 2 days. Even zomato is not responding to my call,
Please help me asap
Contact no: [protected]
Gmail: [protected]@gmail.com

Dear team zomato,

This is sujeet kumar and i am using zomato app to place orders for food.
My account is with the number : [protected]. Since long back i am happily using this account and services of zomato. But yesterday i had a bitter experience which bound me to think that i may use this further.

I booked a sweet of my choice from my office (Vikaspuri) to deliver the order to my residence, for a long time my order was not accepted then customer care involved and confirmed that the order which i placed is not in available at the sweet shop where i ordered, then they made conference with the shop owner and then after a short discussion i ordered another sweets.

Now the person who came with the order he called and said that he is at (New adarsh apartments, pocket 3, sector 16b dwarka, dwarka, delhi) as per his gps location but my address is (Sharda institute, dwarka sector 16 b, new delhi) and it is hardly 1 kilometer from from his location. Then i coordinated with customer care and customer care asked to send some one to collect the order from him. But it was not possible as my wife and kids were at home for whom i placed the order.

After a short discussion they were not agree to move ahead and cancelled my order on the terms of 100 % deduction and i have been charged for which i have not received. Which is definitely unfare and brutal service experience i had with zomato.

Amount was not so high but the practice done was very low!

I don't feel my writing will work but still i feel to write.
If any one is there to look and concern on it.

Regards,
Sujeet kumar
[protected]

I ordered one pizza from zomato and cancelled it the moment after i order (By mistake ordered regular size but had to order medium size).
I contacted an agent just after that asking for refund who told me to put a mail to [protected]@zomato.com. So i sent a mail regarding this, still no reply. Again next day the same thing. Then the 3rd day i again contacted, then i got to know that the cancellation fees is equal to the amount i paid reason beging food goes to waste.
I mean within 20seconds i'd cancelled that order and within that time pizza was prepared? Zomato should really change these policies.

I ordered food from "it's my way cafe & restro". Order id - [protected]

When i called the restaurant within 2mins of ordering they told me to cancel the order as the preparation will be delayed & i cancelled it. A cancellation fees was charged mistakenly as the food is not delivered & i was forced to cancel it.

At that time the delivery person was not reached the restaurant.

As a regular customer of zomato, i didn't expect this.

I paid the full amount or rs82 but food was not delivered. Not satisfied with service.
Worst experience, it feels like being cheated by zomato.
After getting the refund i will place a new order from zomato.

I always try to not to waste food.
After you charged the cancellation fees i asked for that food item but your customer care executive told me that the order window has been closed.
Mistake is not mine. The mistake is your & your restaurant's.
I had no intention to cancel the order but as the restaurant told, the food preparation will be delayed, i had no choice.
Zomato is a new platform in berhampur city. If you & your restaurants keep cheating customers like this then your organization won't grow.
After this incident you are loosing a valuable customer.
As this fault is not mine, kindly revaluate your decision.
It's not all about the money i wasted yesterday. I had to suffer a lot as well.

After this incident i'll share my feedback regarding this with everyone.
Thank you

Order placed at zomato on 10th july2019 at 8:01pm video ref [protected] (Bangalore). Irrespective of repeated call, phone not reach to delivery guy. I am standing outside home on road half an hour for delivery and on contacting zomato helpline At 8:49pm official revert That number is not reachable so delivery guy go back. When I asked for refund of paid Rs378, they said they will refund it Between 4 to 5 days. The whole incident spoil my 1 hour with zomato and another 1hour for looking other option for food since zomato fail to give customer service. Total dissatisfaction, harassment and money paid advance they told will refund within 5 days which not received so far. On 27 July again contacted the tomato official which told at 3:12pm that refund not initiated before but now he will initiate the refund and same will get in next4-5 days. Today again while in talk with other official (Gautam) from zomato he straight forward denied about refund. Our hard earn money zomato loots and making fool of people. It will be appreciated if services of such kind of company close in India.

Regards

Munish

I have paid for an order today through Paytm - though paytm deducted the amount, the order was not successful. Zomato customer service says this is due to payment failure. The same thing happened last week and my payments through credit card, Paytm Andrew lazy pay all got deducted but orders were unsuccessful. Then also Zomato customer service said this is due to payment gateway failure and that the money would definitely get refunded . To date nothing has got refunded . Zomato are cheats and liars ! This app should be shut down . Now I don’t know how to get my refund. As they just communicate through a chat and that too doesn’t resolve anything .

After order food from zomato the location will b showing wrong and if v try to tel delivery boys to come to address mentioned on the receipt thy cancel the order and don't refund money. Zomato loot money in the name of penalty
They take 50rs delivery charge n deliver in cycle which takes long time. Most of the delivery boys doesn't know the address. They as us to come half the way to pick up the delivery

Hello

I place on order on 2:51 am at 1 aug 2019 on pizza tune restaurant in ahmedabad. The restaurant manager was accepted my order, and i received notification of your food has been prepared. I have already waited 30 min to receive my food, after 30 min i have one call with zomato he asked me to your order has been canceled because the restaurant is closed. How it's possible, if the restaurant is closed then who is accepted my order in pizza tune restaurant.

I do chat with customer support at 4:00 am. He asked me to order has been automatically accepted but if order automatically accepted then why that restaurant is online on zomato store.

Zomato guy was a conference call with me and restaurant manager, and restaurant manager asked me we are accepting orders but delivery boy does not come on time so that we canceled your order and call was disconnected by zomato centre. So who is the right guy to ask me zomato or restaurant manager?

I have such a very bad experience with zomato and pizza tune restaurant because of him behavior zomato guy ask me to i will you the coupon in for that issue so avoid that. He tried to take bribe. How rood behavior of zomato support guy.

I never recommend placing an order on pizza tune restaurant. Also, suggest to zomato management team, he needs to check it out of how zomato employee was playing with the customer.

Here no matter about cancelation here matter about time. He wested my 1 hour and i am very hungry on that night.

The zomato app did that i got my food delivered but i didn't receive food nor a call from the delivery executive.
I tried calling the delivery executive also but he wouldn't pick up my call at all
The zomato customer care isn't responding to me and now i've already paid for my food online, haven't received my food and have to travel with an empty stomach.
No one from zomato is bothered to even check up on if the order...

My name is s. R. Murali from coimbatore. Today, i had a worst experience during lunch time. I ordered two items in zomato for me and my wife. The delivery boy without even checking the bill on the number of items, he picked only item from the mess and delivered it and fled away. When asked to redeliver, he is speaking of rules of refund and cancellation to me when i am hungry. I had to rush back to the mess and get the package myself.

His name is s. Santhoshkumar. I am really sorry to say the action of this delivery boy will have a greater impact on your brand. I assure you i will tell this story to whomever i meet in the future.

Where is your moto customer first gone?

Only money is important to you?

It's been one week since i've register my complaint with zomato but they are not responsive. I have been cheated by the delivery executive. He did not deliver my order to me. He did not pick up my call on that day. I told about this to zomato but they did not take any action. Please take some strict action on zomato as well as the delivery executive and try to make a refund of my order. I hope you will understand the issue and resolve it. I am attaching the screenshots for your reference. Kindly look into the matter.
Order id:[protected]
Order date: 24/07/2019
Delivery person name: manoj
Delivery person contact: [protected]

Placed an order yesterday night 1 august at 8:55 pm with order id #[protected]. I didn't receive the order even after 11pm. I constantly called the restuarant and it kept saying the rider is not assigned. When the rider was assigned it refused to give me the contact number of the rider. I was constantly in chat with zomato chat support for assistance. After i raised a complaint on zomato chat support the delivery guy contacted me after 12pm asking where my address is and said my number was unreachable and he even contacted zomato support to call me. While i received no such calls from him or zomato. Please refund the amount of the order as it was not delivered and the rider refused to deliver the food even after knowledge of the address.

Yesterday i ordered in zomato during payment error occurred but payment deducted but in app its showing incomplete payment.. Trying to contact customer care but unavailable.. If available please suggest me how to contact zomato.. Please give me suggestion what to do

How come a company with online portals doesn't have proper customer care service.. Very bad

This is regarding the zomato order id: [protected] which was placed on 31 july 2019, order amount inr 65/- (After applying coupon)

I have neither received the order nor the refund and its been now 1days that i am chasing with pathetic zomato email support for this with no luck.

After waiting for around 3-4 hours for my order to get delivered, i got the message that my order has been delivered.
Note, that it was a prepaid order, and i didn’t get any contact of delivery boy also there is no option to rate their services for that particular order.

When i have contacted the zomato chat support they send me only system generated messages, i was trying to call zomato but i didn’t get any answer from them.

I have ordered yesterday 2 pizza's from la pinoz pizza ellisbrig Ahmedabad from my father's mobile. I have paid advance through Paytm.

I got message from Zomato regarding delivery man left restaurant to deliver my order. I waited 30 to 40 minutes but no one came at my location. Even I also not get the details of delivery person as well as no tracking even show on their mobile application. After 30 to 40 minutes I got message that they have cancelled my order due to I am not at my location and I am not contactable at all. As I have ordered from my father's mobile I have changed the number in account because of the other number is not working. I have changed the Same before the order but in order summary it shows old inactive number. I accept that I am not contactable due to inactiv number but delivery partner also not came at my location and Zomato cancelled order showing reason that I was not at my location to collect the food and not contactable as if I was paid advance and I was at my home and even I have given right address and also marked on map my exact location.

I have mailed to Zomato regarding the same but they said as I am not contactable and not at my place they cancelled the order and they denied for refund.

I think due to Zomato have policy related to cancelled order as thr delivery person can take cancelled order the delivery person started this types of practice to cancelled the order and take the food for themselves.

Zomato have no control over their delivery person and we have to suffer by paying hard earned money for this fraud.

I have ordered on 30/07/2019 2 pizza's from la pinoz Ellis bridge Ahmedabad and for that I have paid online. After 15 to 20 minutes I got message that my delivery person left from restaurant to deliver my order. After 20 minutes of that message I got message that my order has cancelled due to I have not picked up my phone because of it was switched off. As I have ordered from Zomato so many times some times delivery partner call or may not call before delivery. I have also marked my location exactly on which I have got my previous order successfully but due to non pickup their call my order was cancelled as assumed I am not at home but the delivery partner never came at my location and I have contacted Zomato regarding the same they said that as you are not contactable we cancelled your order.This is not the solution Ian not full to pay advance for my order and the delivery partner also never arrived but reported that I am not contactable. As he left restaurant to deliver my order than he has to came at my home and if i am not there than he has to cancel my. Order instade of coming to my home he cancelled due to non contactable. Zomato also not respond to my several mails.I want my money back and also they have work on this problems otherwise people left you as we have so many other options also.

This is regarding the zomato order id: [protected] which was placed on 15th july 2019, order amount inr 256/-

I have neither received the order nor the refund and its been now 15 days that i am chasing with pathetic zomato email support for this with no luck.

After waiting for around 45 minutes for my order to get delivered, i got the message that my order has been cancelled.
Note, that it was a prepaid order, delivery boy collected it from the restaurant however didn't delivered to me.

When i have contacted the zomato chat support i have been told that your order has been cancelled due to wrong address.
I am still wondering that how my address could be incorrect (Its my home address, which is saved in my profile) when i have got many successful deliveries in past from zomato itself.

In the email response i have been told that 'if the order gets cancelled due to wrong user address then a cancellation charge is levied'.
1) it was not a wrong address (Why would i provide a wrong address for an prepaid order?).
2) i have not cancelled the order, so why would i face the charges.

So i am not accepting this and would need the amount to be refunded with compensation. This is my hard earned money and i would not let anyone steal it from me either its a small amount or big...

I had ordered food on Zomato, Order Number: [protected] for Rs. 173.60 on July 30th 2019. I received a delivered message update but I had not received the food, the delivery agent Mohammad Abraz to whom I had spoken on [protected] said he delivered the food on the address mentioned in the order. I had requested him to come to the address and identify the place where he had delivered the food but he refused. I had talked to Zomato support but they only said the agent has confirmed the delivery and they cannot do anything about it. Don't really understand this callous behaviour, if they cannot take the responsibility of a delivery why setup a delivery service? Why don't they have an OPT system where the order can only be delivered to the person who has the OPT for the order. They have given me a 43.50 credit in account which I can use later. How can they justify Rs. 43.50 for a order value of Rs. 173.60.