Zomato Complaints & Reviews

On 26th july i ordered food via zomato, afterwards the delivery guy canceled my order, so i called him up to check what's wrong, he said the restaurant couldn't prepare my complete order so he canceled my order and when i conveyed the same to zomato support system they fined me the amount which i already had paid for the food via debit card. They said they were not able to contact me that's why they canceled but when i called the delivery guy he said the restaurant couldn't prepare my food that's why he canceled it. They said later that my refund is complete which was a lie.. #[protected] is the order number.

I placed an order on zomato and below are the details.

Order no: [protected]
Order date: 6th aug 2019

I suspect that the order delivered to me was consumed already and they delivered only less quantity and the seal was opened when it was delivered to me.

Just before the delivery i got a call from zomato customer care stating that the seal was opened and food was spilled over. They confirmed me that they would provide a full refund for the same.

But till now neither they have not refunded the amount nor they apologized for this irresponsible act of spoiling/consuming the food and delivering it with seal open to end customers.

This act of a zomato delivery person was eating the food before it was delivered to customer went viral social media and despite that still they are continuing the same which is evident in my case.

Pl take necessary action so that this doesnt happen again.

Thanks
Vijay

My first order and the experience with the zomato is so bad as the item which I have ordered is stale, as its was cooked in Night and delivered to me in early morning 4 A.M. I have asked the customer support team to pick the item and replace the same item but the support team denied it and started testing my patience in early morning with the copy paste sentences which make me so irritate and frustrate at that time and then I have sent an email to the support team and you people will not below that I got the response after 3 days which is very pathetic.

According to me people should not order any item from the zomota, instead we can order it in Swiggy.

People who ever see my complaint in the forum, please look at the customer service of the Zomato and also stop buying the food form the Zomato.

I ordered food yesterday and paid through bank for 410/- but i did bot get food nor refund i need the money back if money is taken it should be delivered or the funds need to be returned i need my money to be returned as early as possible there is no communication from zomato regarding the non delivery all others send messages about refund and failure. The incident happened on 09/08/2019 payment generated reference number [protected]igagtsajq4 g

This complaint is regarding the infinity dining experience provided through zomato at capri gastrobar. The food provided to us was so stale that all our stomachs got bloated. It felt like they added something to make you feel full faster coz evrryone felt weird after eating for half hour. In 45 minutes we stopped ordering and returned every dish we ordered. Today morning we all good stomach upset because of that food
Yesterday night itself we raised the concern with the management and they seemed least bothered. They are like this is a service provided by zomato and hence they can't do anything.
I tried reaching out to zomato but they were not able to do anything

I have ordered food from buhari. It didn't reach me and status said food was delivered. I couldn't reach delivery boy via phone. Went to zomato support team and they weren't able to reach delivery boy. They promised refund will happen in 5 to 7 working days. 2weeks past and no refund initiated. Contacted support team many times and i get same response that they have escalated to manager. I am disappointed with the false commitments given by support team.

I am unable to enjoy zomato account services because it's being said by zomato that i have multiple accounts from single number.
I haven't misused zomato not for once. If others have used it, zomato should have not allowed to do the same.
If somebody is using my number to have multiple accounts it's zomato duty to ensure my private details are not being misused by others as its being ensured at the time of filling details of account privacy care shall be taken care of by zomato.
Despite my many mails instead of resolving my problem zomato is sending me same copied message that account can't be manually unblocked.
Moreover my gold membership fees is being wasted also company is not compensating for my loss instead communicating me this message that my fees is non refundable.
As a consumer it's my right to have my services for the amount paid. And if your company is alleging me that i have multiple accounts then kindly provide us audit trails of suspicious behaviour done by me due to which my account got computerised blocked.
Or else it's clear zomato is collecting membership fees from multiple consumers all over india and blocking accounts for no reason for financial profits of the company.

Respected sir/ma'am,
I would like to bring into notice that zomato which is highly a reputated brand is being misused. Urban masala is a restaurant in kolkata, lake town which has a rating of 4.9/5 but when i went to have lunch there it was highly disappointed. After that i got to know all the reviews are paid reviews. This actually questions zomato and it's unethical.
We send money on a restaurant after seeing the ratings but nowadays it is all unethically increased then how can we trust you brand.
Please have a look on this matter and increase the ratings of worthy restaurant's. So that people can trust zomato.

I ordered from zomato at 9:58 pm on 09.08.2019 having order number [protected]. After half an hour, i enquired about the order status on zomato chat as the status was showing that the order is on the way. Then i am being told that there is no delivery boy to deliver the order.

I asked them if there is no delivery boy then y did you accept the order and when you accepted then you should have immediately contacted me saying that it cant be fulfilled for so and so reasons. But no one cared to call/contact and when i asked i am being told that delivery boy is not there. I am here waiting, hungry, tired and helpless for almost 45 mins for my order to arrive..

This is absolutely unacceptable and unprofessional on zomato's part. And after asking again and again the guy on chat support is telling that no delivery boy.. No delivery boy.. Then you wasting my time and not cancelling order immediately...

You guys wasted my time.. If you had informed earlier i would have ordered from somewhere else or whatever.. No.. You like to keep people hungry.. You suck...

I am blacklisting zomato forever and i will never ever recommend someone to order from you...

And yes one last thing, in such a case, you giving 100 credits dosent help... Have some courtsey and be proactive to tell people if the order has gone wrong right away...

I ordered 3 days back from zomato and i was given wrong item since the item i ordered was unavailable. I requested to cancel the order but that wasn't done and delivery person forced me to accept it (Considering that this wasn't the first time i was given wrong item i had contacted delivery person in advance and told him to check the items and he still did not call me when he knew that the item i ordered was unavailable). I contacted zomato chat and they did not accept my complaint or basically they are not accepting any complaints from me. I contacted [protected]@zomato which assured would get back to me within 48 hrs but it's already been 72 hrs.

Dear sir

I am writing to inform you that yesterday night at 11.15pm i placed a order on Zomato. Zomato received my order and showing that my food is being prepared and will be deliver soon. After 45min i asked help line team regarding my delivery details they said we are cancelling the order as no delivery boy is there to deliver the food. They cancelled my order and initiate to refund.

My concern is when i tried to place my oder at 11.15am or after placing my order they should informed me with in 10-15min that we're unable to proces the order for such and such reason, then i could have manage food from somewhere else but unfortunately they did the same at 12.10am and i was helpless to do anything at that time, i went to sleep without eating anything. I was starving but wasn't able to help myself as at that time no shop was open. If they had informed me earlier i could have manage it from local shop. But

I want a compensation for the same. I am a regular user of ZOMATO and everyday i order from zomato as i stay alone.

Please help me. I am attaching the screenshot of the conversation of last night.

Regards

Sumit Das
Ph: [protected]
Kolkata

The order i placed was accepted by the restaurants and then i receive a call from the delivery guy that you'll have to order anything else as the restaurant is out of stock and then i rejected so he asked me to order again and when i ordered again there is all mayo which i mentioned that i am allergic to and when i talked to executive over the chat he/she was being rude, and then went afk.

I want my money back for the food i threw

Today, one boy in vadodara gujarat city, came to deliver a pizza at veda apartment, chhani area, vadodara to ms preeti.

The boy was stopped at the security gate and was asked to park the vehicle outside and to walk the same the society and deliver it to door step.

The boy abused the guard and also denied and self - cancelled the order and went back. The delivery boy name was mayur.

The order was to be delivered to ms preeti.
Deliver boy mayur - [protected]

I have ordered a food by mistake but when i tried to cancelled my order a person name asruddin told me that he will not refund my amount which was rs 241. Inspite of this he behaved very rudely i m very disappoint from his behaviour. As i wanted to order my food from somewhere else but by mistake it has been ordered from anupam restaurant & cafe shop no 3-4, 183/1 link road, sector 28 faridabad. As soon as the order was made i cancelled but they said that refund will not come and they forcefully made the order...

Kindly do the needfull

Zomato delivers the food through its online app. They are charging rs25 per burger as packaging charges in case of orders from subway restaurant.
So if i order 3 burgers packaging charges would be rs.75. And packaging includes only a wrapping paper around the burger (Which may not even cost re1). Subway actually doesn't charge anything against packaging charges because wrapping is included in the burger cost. I realized that i have been overcharged multiple times by zomato i. E on all my orders from subway.

I had placed an order, but zomato couldn't deliver that order in 3-4hrs after all when i said that i have not recieved my order they refunded the money but they locked my account where they failed to deliver my food 3hrs also above that their customer care didn't even respond to me properly also, when i asked for another order they said they can't help it because restaurants are closed i told them if guys were not able to deliver order only, then why guys are still taking orders and giving me fake promises that my order will be delivered soon, which actually never got delivered, previously also similar incident has happened where even restaurants has accepted that they had sent wrong order to me, that too in rotten conditions, so i did rated them as per their food standards, but you people block the account of customers who gives you actual feedback to save other customer's money, but this is a big loss for you guys because our rating matters alot to you guys, but when you seen that your service standards are falling down & your restaurants get bad rating as per their bad food, you block those customers so that truth should never come out and you people keep sucking money from customers

Yesterday we ordered food from pizza hut 2x spanish tomato pasta. Really disappointed with the order. It was half eaten and the boxes crumbled. After a journey we were hungry so ordered thru zomato. Very sad with the service. Allow the staff to have such food once in a while or give them good training before selecting the person. Bad service. Disappointed with zomato.

Hi sir. I am highly disappointed, i am a regular customer of Zomato. last week i ordered from one restaurent(Madras spice) and cancelled due to some issue. Its been only 2mins between orderd and cancelled. They charging Rs.80(order amount) for cancellation. How it would be justified?? customer care also not supporting and not able to call customer care.

Date : 5/8/2019
Order id : [protected]
Order amount: 265 inr

Description:- i had ordered the pizza from dominos at 08:38 pm on 5th august 2019. At 09:09 pm i got the message from dominos that my order has been cancelled from their side as they were not able to deliver due to heavy rains in pune. I called dominos and asked them for the refund they told me that they have cancelled my order and for refund i should contact zomato as my payment was initiated from zomato app.

I messaged zomato team and they told that i should contact dominos and told zomato does not have access to initiate the refund. After few hours i saw the status in the zomato app showing that the order was delivered.

I don't understand, one the first hand the order was cancelled by the dominos, how come it can get delivered to customer??
I request zomato to mark the status of the order id [protected] as cancelled and initate my refund of 265 inr.

Also i urge to provide me with zomato credits for such inconvinience caused to me.

1. Screenshot of the order and customer mail below
2. I placed an order at night. After waiting for an hour, I got a call from delivery boy. He said he can't come inside. But will deliver at the gate. I said I can't come to gate. He will have to come inside.
3. After about 10 mins I got call from your customer support and they said that they are cancelling the order since the bridge is flooded and he won't be able to come.
4. To make it clear, if he can come to gate. He knew bridge was ok. It was just an excuse and your customer support bought it.
5. You will refund me but what about the one hour I had to wait. And I had to sleep hungry since it was too late to order from somewhere else.
7. On top of that, your customer support didn't want to hear me as if his priority was valet driver and not the customer.

8. I put a mail, put mail on Twitter also. But no response.