Zomato Complaints & Reviews

I ordered chicken dum biryani from go biryani and the chicken is stale! It’s clearly not fresh and smells rotten.. Complained to the restaurant and the guys are coming to see it for themselves
Zomato says there has been too much credit activity so we cannot look into the case! What the # is this! Should i go to the police for sending me rotten food?
I always tell zomato not to not send me credits!
In the last...

On 16th july 2019 i ordered some food items from choudhary sweet shop nangal distt rupnagar punjab as order is not confirmed by the shopkeeper... Nd the item is not cod i had already paid the amount of rupees 160... Nd the amount had been deducted from account but it been 3 days still the amount is not refunded in my account why... Plz tell when it will be done???...

I’m a regular user of zomato’s services and this recent issue i have faced is just not only disappointing but also extremely unprofessional as well.

This was an emergency order for someone and the app automatically detected my current location despite me putting the right address for chhattarpur where i wanted to get it delivered. I asked the delivery boy if he could ask if the address can be changed since zomato doesn’t...

I placed an order which was mid-way to my house, but it was suddenly cancelled. I did not do so, but i got a mail saying that i had cancelled it and no refund is possible. I am unable to contact zomato on any of their listed numbers or on zomato chat, nor their email. The cancellation is outrageous and the email they have sent says that i will not be offered a refund. Please help me resolve this....

I ordered food from near by restaurant just 10 mins from my place. I was tracking delivery guy continuesly. Still he cancellled my order. When I inquired he is saying my phone was not reachable so he cancelled.

If address is already provided on the app with Google Map, I don't understand why they need to call again. He could have just delivered food on the address. He just wanted to take the food and that's why he cancelled....

Hi,

I just order today from your app. Order I'd [protected]. Your rider contact me only 2times I was on another call and in just 5min he cancelled my order. What type of service you have. I want my order or refund my amount

Above mail send by me yesterday
Below reply from Zomato

Hi Shibali,

Hope you are doing well.

This mail is regarding your order ID- [protected].br...

I have ordered food through zomato order no.[protected] dtd. 11.07.19 with restaurant name boxmeal noida by paying prepaid through card, but without even delivering the meal to the mentioned address my order got cancelled. When i called the delivery boy he refused to deliver as it is already cancelled due to non availability of customer outside the society. How unprofessional this reply was when a customer himself is calling and waiting at...

Dear sir,

We have booked the order from zomato with [protected] for the items listed below:-

1. Dal tadka
2. Paneer do pyaza
3. Tandoori roti

The total amount of the above is rs.208. Whereas amount had been deducted from our account at the time of booking and items were not delivered and zomato rider denied to deliver the item at the address mentioned in the attached pic and zomato...

On 13 july i placed a order through zomato by making prepayment, i was waiting for my order after half hour i received message that my order got cancelled due to non responsive on call. I was shocked to see message in just 5mins i contacted zomato customer chat service as now they do not provide call support. They said delivery boy tried but did not got any response so it got cancelled i told him deliver it now as i have already paid but...

Today i order a food on zomato firstly i do current location on zomato and when i order the location will be change. I pay the money on paytm. And the dilvery boy was not come in my current location . He behave very bad on a phone call. And i also talk with coustomer care number. But noting do . And not dilver my food and not return my money. Return my money if i case on zomato.
Please return my paytm cash.
Thanks...

Hi placed an order on 16th july 2019 from zomato. I paid the payment for an order i'd [protected] via phone pay e but received a confirmation payment failure and order cancelled. But funds debited from my bank account. Again immediately i palced another order with i'd [protected] and received a confirmation but paid via google pay.

Immediately after 30mins i received a call from zomato asking for confirmation on two orders....

I had placed an order from absolute shawarma using the zomato app on 12th july 2019. At the last moment i was given a call that one of the items is not available and they will refund 149 credits. It's been nearly 5 days and i have got in touch with the customer care atleast 7-8 times and each time they say that there was a system glitch and that they have initated the refund and i will get it in 24-48 hours. Clearly that is not the case since...

Zomato food delivery service is pathetic and it is running a scam in the country. They are cancelling the orders without customer confirmation and immediately sending the orders back to the restaurant, profiting them.

1) no notification arrives on the phone, when delivery boy reaches the location.
2) if phone is not reachable, delivery boy cannot chat with the customer through app.
3) no text message is sent to...

After i ordered i got a call from restaurant saying that they don't deliver at my location and it is not showing correctly in the app. They cancelled the order. But in app refund was not initiated and it still shows food is being delivered. And when i checked in app it says due to high amount of credit activity for disputed order zomato cannot make any adjustments. If a restaurant is not delivering this is my fault? Now it says food was delivered...

Stop ordering food from zomato anymore specifically if the amount is more than 500. If it is a huge amount please do not order it from Zomato.

I have ordered food from zomato (biriyani Zone restaurant) of Rs 5259.50(paid online with order no #[protected]) on 8th July 2019, neither the food got delivered nor Zomato is refunding the amount stating that the delivery boy couldn't reach me out however I was holding my phone expecting...

Today I have ordered a pizza from O Pizza.My order summary was http://zomato.to/t/[protected].I have mentioned my address very clear for this order.But the delivery boy have called me and somehow I couldn't receive the call and he cancelled my order whereas my location and house no was very clear from roadside.He didn't enter into my house.when I saw these calls I contacted him and requested him to deliver this food as it was ordered for my...

I placed an order to dominos through zomato and received the message that your order was not placed and refund will reflect in 7 days. After 20 days, i dis follow up with the team, they said dominos will pay and i checked with dominos and dominis shared the txn id and no. For the refund of amount to zomato. I shared same with zomato executive then he said no dominos has to pay and after some time zomato executive changed his statement that...

Order id : [protected]
I have order for one meal which contains 1burger french fries and 1coke from mcdonald's and my order summary is 260 inr. I got only burger and i have asked to delivered remaining order or take this and release my full refund as its your mistake. He said he can refund only 65 inr for fries and coke and he will charged me 195 inr for a single burger and his actual listed price for only burger is around 150 inr....

On july 12th 2019 had placed an order with order id [protected], the delivery boy didn't deliver the order but marked it has delivered, i contacted customer care and they said they will call him and take conference call with me, but they didn't do, later on said he is not picking the call. The next day when i again contacted customer service they again said the same thing and told they have initiated the refund process, but till today i haven't...

#order id-[protected]
Problem is order is accepted in 2 secs if someone hits place order by mistake. Restaurant didnt prepare food for my order, even they didnt started on it as i have called them very same moment requesting not to prepare as order was not complete and i nee to re-order for which they accepted understanding my concern.

Then why false charges are been placed when restaurant even didnt started preparing...