Zomato Complaints & Reviews

Dear team

I am working in zomato past two months. On the day of 9th july i logged in the system in zomato.

In one point of time my bike is repaired and not started so i put the offline in system... But i assigned by the order by the system.. This is not my mistake... It is purely technical fault.. I got one denials for me... It affected my account/payouts...

In one more point of time, i...

I have ordered food at 12.30 am after 5 minutes i received a call from restaurant stating they are cancelling the order as they run out of item and i was told i will receive refund from zomato but in the morning after i emailed zomato for refund i received an email at 9.30 am stating food is delivered i am unable to contact both the restaurant and zomato over phone as and zomato is not responding to my emails i am attaching the proofs please...

Hi, my order has not been delivered after confirming the order and taking the money saying delivery boy is not delivering coz its a black zone area. I hv been ordering food at this address for last couple of weeks, suddenly it is marked as black zone area and an insane delivery person told that he will not deliver and ur customer care told what to do if the delivery person is not agreeing to deliver, and we are refunding the amount, and when...

They have blocked me from doing chat... I have order food on zomato right now and it is late... I don’t know where my food is... I already paid for my food online... Already have food quality issue with in past and i don’t have an option than ordering online... I don’t know whom to call now... If they blocked me from doing chat how can i order food from now... I have asked for credit for my last order but they didn’t response and...

I ordered a vegetarian dish through Zomato and I received a non vegetarian dish. The customer care executive is not at all responding. I am a strict vegetarian and I received a non veg item and the zomato customer service is not even caring!!. Strict action needs to be taken against them to stop these kind of disasters from happening in the future....

Delivery boy has not call and my order is cancelled. The customer care excutive is giving reasons that I was unresponsive. I am from Pune. What is this? What happened if I haven't make payments n have selected cash on delivery options? This is completely cheating. I want my refund any way. Please take the necessary action against that delivery boy? I will never recommend anyone Zomato, and share my this bad experience with all....

Hi,

I had ordered mutton biryani from restraurant but i received chicken biryani. I tried to solve my issue with the customer support they are saying just a sorry this is will not happen again and when i said for a replacement for an order they are replying in this form "we have reviewed your account and regret to inform you that it reflects a high amount of credit activity based on your disputed order in the past hence we...

Hi everyone, this is my personal experience with zomato for all time, the rider doesn't calls u hvae to call him and keep a track all the time and each one o[censored] might be aware of the video of th delivery. Boy eating food, i ordered this time i paid it online the rider didn't called. Cancelled the order by his own and now these zomato people are denying to refund me the amount as if i cancelled the order after that when i asked them to share...

We ordered the food from Zomato, But there was missing one item so we immediately complained and sent the photo of the whole order, Then Zomato executive said that we will refund you the missing item value within 24 to 72 hours, When we did not get refund, then we again complained to him, we were told again the same thing that we will refund you within 24 to 27 hours. In this way we complained many times and we were always told the same but...

Yesterday i had ordered a meal worth rs.596 from ifc via zomato. After the delivery person was near my location i called him to mention again my location as he was on the opposite road. After a while i saw his position hadn't changed and when i called his phone was busy. He wasn't at my location. I called numerous times only to hear the busy tone and after that i saw my order was canceled.
I called the restaurant they couldn't help...

Zomato support request (735336)
This is regarding my order number: [protected]

I placed an order on june 21 at 9:16 pm for rs. 128, then 2 mins later this order was cancelled and no yet accepted by the restaurant, i cancelled it and placed anther order from other nirulas at 9:18. I was’nt notified of any cancellation fees being charges at the time of placing order. Few days later when i try placing another order these...

My zomato account is blocked for ordering food. I had recently purchased gold membership and ever since then the customer care is also not reponding.

They say it is suspicious activity, I don't know what I have done.

I have written numerous mails to zomato but they just reply saying it can't be unblocked. This is unfair, after I have purchased membership, they won't refund also and I can't order food too.br...

I would like to raise this complain against my order number [protected].
So basically the food never got delivered to me. This order was a pre paid order. The guy who was carrying my order called me a couple of times but i couldn't take his call as i was in the washroom but as soon as i got out i called him back and he said that my order has been cancelled. And i was like ok if it has been cancelled. Then again i got calls from the...

I ordered from zomato; order number: [protected]. I was not able to pick up the call from the zomato valet the very instant he called me for the order, but i did get back within 5 minutes of his call. The call made by the valet was at 1:09 pm, and my order was cancelled at 1:10 pm. When i got back to the valet, he didn't pick up the call. Then i reached to the restaurant and the owner claimed that the valet has run away with the food and he...

Hi,
I have ordered food from deepanshu restaurant indirapurum at 10:28 pm on 4th july, 2019 with order id [protected]. Zomato valet anil called me once only at 10:54 pm & i missed receiving his call bcz my phone was on silent bcz my 6 months old baby was sleeping, but i called him back within 5 mins & in that 5 mins i got to know that he has cancelled my order & refused to deliver my order bcz he has to complete his other orders delivery...

On 10th of july i ordered two items from zomato, chilly chicken dry and chicken gravy noodles, but instead got only one item from them, which was the chicken gravy noodles, i contacted them and they said that the money of sum 155 will be refunded but till now no money was refunded to me in my zomato credits, i also mailed them but to no avail, they only said that your mail was recorded...
it will be very helpful if you look into this...

I had ordered from zomato on 16th june. The restaurant called up to say that they would not be able to deliver the order. But i had made the payment online already. I have been emailing zomato since then about the refund issue. But they've not been addressing the issue and claiming that the order had already delivered. I have also confirmed with the restaurant that order wasn't delivered....

Today date :11 july 2019 i ordered food with Zomato order number : [protected], after zomato taken the advance payment cancelled the order without delivery and given reason that could not delivered as customer not reachable, regarding this reason i called rider manjunath ([protected]), Zamato customer care ([protected]) 2 times and customer care chat support, restaurant +91-[protected] but no support from their end to deliver the order . i asked...

Randomly i open my account and i see its blocked. Seeing the reason marked as suspicious activity. And then when i call the service centre they tell me to write an apology letter for the same. Omg, never heard such a thing. What on earth is happening... What the reason for this customer abuse. It's a case of harrassment and fraudery. We associate as customers to these applications, not to be harrassed, what do you mean by suspicious account...

Online food app like zomato cheat people like anything first of all they dont accept COD on 800rs and above and after you order their deivery guy doesnt call you at all and simply he goes back and when contacted via chat the zomato people tells that their delivery guy has found the person to whom product should be delivered is un available or not reachable and this bloody zomato people have very nice trick they charge your full paid amount...