Zomato Complaints & Reviews

Hiii I order food in bewarchi bites, Nagarbhavi. I gave correct address but food delivery person is Abhishek is saying wrong address and he behaved rudely with girls. I have screenshot of address. I paid amount in online and they are saying amount is not refunded.
Even I called and enquired to Bewarchi bites hotel they said we displaced food and he is not returned food.

I ordered a cake from the cake kingdom and I had received a totally spoiled cake. It is completely melted and stick at corners. This is highly disappointing I have been frequently ordering from zomato specifically cakes but this time the product delivered is melted and sour in taste.
When I complained delivery boy he simply apologized and said this is what he has received and its too hot outside.
Then I think we should stop ordering food in summer.

Attaching picture for your reference and would clearly want a replacement or refund for this, this is totally unacceptable.

I placed an order for chicken steak from fresh menu indiranagar, bangalore through zomato on 18th july 2019. My order number was [protected]. However, i received a veg dish titled veg falafel summer bowl. Following are attached:
1. Copy of bill as per zomato app
2. Actual bill that was delivered along with the order
3. Photo of the order package with bill - bill states chicken and delivered box states veg
4. Photo of the contents of the delivered item - which is not even close to a chicken steak.

I tried to contact unresponsive, non-existent and non-supportive customer service. I was denied a refund on the claims that you had to refund some earlier orders. It is not my fault if zomato or the restaurants it collaborates with do not have a qc mechanism in place. You can not expect me to keep paying for items i did not order. Just because you keep on delivering incorrect items repeatedly, does not mean you can steal my money. This is completely unacceptable.

I received a dish i did not order and i have not received a refund. Not to mention the waste of my time over your unacceptable customer support. My lunch hour planning was also affected because of your incompetent delivery and non-existent customer support. This is pure harassment and cheating.

Hi, i was trying to place a order by online payment but by mistake i have placed it by cash mode and i have canceled it within 2min and the same didn't go to kitchen level. I have been trying to contact the chat team to removal of cancelation fee. Four times i have been promised that it would be removed but still its in the same level. Im totally disappointed wit the zomato. On top of it, the zomato employee whom i chatted befoee, he personally called me from his mobile number that too in the mid night. Wat is going on wit zomato? Totally disappointed

Order id number-[protected], ordered food from zomato latter on while feasting we found bugs in it. Report was informed to zomato via chat/ mail/call but in return they told me that it will not happen again.

My brother also got fainted after having that foul food. Told zomato team that kindly help in connecting to hotel but they denied and close my ticket with an sorry mail

Kindly help in taking strict action against such fraud peoples its our hard earned money and im not ready to waste it like that.

I have ordered from atlantic food court from agra id-[protected] but they charge the amount and in return they mailed me that they are not going to refund my amount with an excuse that your phone is not reachable. I told their executive that either help me in giving order or refund my money but they denied and deducted the amount. From last couple of days im chasing them through mail but no response came till time.

Even with a decent chat their some executive told me that your amount will be refunded but now i told him that your executive told me that you are willing to give me my amount, now they denied.

Why should i be charged when i didn't get food, their delivery associate self typed anything due to which we are suffering.

Kindly take strict action against them

Hi,

I strongly recommend all to not order from zomato, if you want to order please order through cash on delivery mode.

As i have ordered food from zomato on 10th july 19 and paid for the same through lazypay, but due to some issue order was cancelled and chat support confirmed that refund will be processed in next billing cycle.

But even after 15days refund amount not received, even after following up through mail's and chat regularly.

When i checked with zomato chat support today on refund status 1 of the chat executive confirmed that refund will not be processed due to penalty of cancellation.

Not sure why zomato executive misguided the customer??? If it's non refund amount can customer order food from zomato by cash on delivery and cancel one's when food is nearing to location???

Or will zomato give 15 days credit period for food what customer order??

How can zomato hold customers hard earned money?? They take rbi guide lines when we ask for the refund amount.

Surprised to know that rbi guidelines for refunding customer money back to customer in types of cancellation.

Not expected this kind of support and service from zomato...

Hi sir,
My order no is [protected]
Order placed on july 16, 2019

I placed a order by using my phonepe which i used soo many times but on 16th july the order is not placed because of transaction failed beacuse of your zomato app and my money is deducted from my account i.e. 101 .
So many times i talked to zomato support but no use of it as sometimes they were saying okay wait 24 hours we will released your money and you get it but noo it is wrong and sometimes they were saying contact your bank and contact your phone pe...as i remind you sir
..."i talked to phonepe support their is no problem as i have messages to as i received with my successful orders too
And no problem with my bank transaction ...i have my all messages in which my money is deducted from bank and message of my phonepe too where transaction is successful...
Assist me !

My friend ordered one burger, a glass of coffee and extra cheese french fries for mr from burger express which is situated in a 166 raju park devli road khanpur new delhi.The order i received was in worst condition the burger was wet tissue paper are also fully wet and half of coffee was placed at my address .Now i am not even able to eat this order because the first thing strike in my mind was the coffee was drank by the rider and may be the shopkeeper and whosoever not given the full pack of fries .The incident was happen on 24th of july 2019 now i request you to resolve my problem or complaint by refunding the money or by placing the same order again at my address one more thing i want to add that the rider was half n hour late for placing the order on exact time.

This is Dr. Pavithra V. I have major issues in ordering food in zomato app. I am not able to avail cash on delivery option at all for the past few days. I had a penalty amount to pay because of a previous order cancellation( which was not asked by me but cancelled by the customer care person without asking me). Even if it was not my mistake, still I paid the penalty amount in my next order through my debit card. Even after paying the penalty amount I am not able to use cash on delivery option. When I ask the query in chat, I never get a response at all. Such irresponsible behaviour from the customer care chat.
My last order too I couldn't use COD option so I paid with my debit card, money got deducted but the order was not processed. Its been 4 days and I still didnt get the refund at all. The order id of my last order was [protected].
I have never seen such a poor customer service. I have mailed rega4dinf poor service several times but no proper response from your side at all. If this irresponsible behaviour continues I will have to bring this problem in consumer rights public forum. I need my money refunded as soon as possible and I need the reason for blocking COD option for my orders, when I had already paid the penalty.

Hi

I have ordered today from singla's restaurant delhi. I had mentioned the particular location and did the payment already.

Later, i received the call from delivery guy that he is on the location but in actual he was not at that particular place that was mentioned in the delivery address. I guided him to come at the place then he said he cant come as it is more than 300 meters. He said he will ask to the company and then he will call me back.

After 5 minutes i get the message that my order is cancelled as i was not at the location and my phone number was not reachable.

This is really bad experience and when i chat with customer care they said i can't get any payment back as it is my fault.

Sorry to say but it was really worst experience i ever faced. I ordered food in some worst condition but unfortunately i did not receive & also they refused to refund my payment.

They did it only because i already made the payment and i am sure if i have added cod mode i will get my order on time & location.

I ordered my food 3 days ago due to some restaurants closing i was not able to get the order, though i've already did the payment they haven't made refund yet but, just the talks i have also been through my bank they didn't find any transaction done by their side. Help me to figure out these guys they just know to earn money and 0%of customer value. They ask us to wait for the refund are we that free to check for their updates every time even we pay it at the point very shameful. Zomato

Hy team,

Greeting of the day

This side bhupender kumar from delhi. I had placed an order today. My order id si [protected]. I forgot to put promo code when i was ordering. Promo code was zomatonew, and a discount show of rs 100. But the payment has done without a discount. I'm a new user and i do not have to use it. So let me refund my money or give me a 100 rupee credits in my zomato account.

And if you do not return the money then i will never order food from zomato in my life. I do not expect this from a big company.

Thank you
Bhuperdra kumar
[protected]

Dear guys
I have ordered a drink in zomato with my customization as "large"
But received the same order with a total different customization as "regular".

Tried reaching customer support several times.
But their team declined my complaint..
I have not received the order for which i paid. So deal with this complaint as soon as possible.
Find the attachment below.
1. Order copy
2....

I have order navratan korma from golden kitchen karnal, I received order but unwanted thing inside the box. Then I inform hotel owner send pic but no reply...
So i wasted money and time so pls support and refund my money
I waiting your positive reply so i believe ki your fast resolve this matter and I want refund my money
Thank you for this customer care.

Don't buy anything from zamoto as we have cancelled the order and they raised panalty of the same amount of the order in the next order which is hoorible as they are just getting money by doing such.. Customers are getting fooled only...

I cannot accept your logic at all of zomato not supporting the cancellation of the orders. As much as if your cancellation charges were minimal, it would still be justifiable. But a cancellation charge equivalent to the order value is insane. And the time lag in my case as i have told you is not more than 2 min... Just playing and getting money from customer s

Ideally the order would not have even reached the kitchen. Must say, its disappointing to here as reply like this.

This is regards to my order ([protected])from green and olives through zomato. For some reason I had to cancel my order and zomato accepted cancellation and charged me penalty without informing. They should have not allowed me to cancel it. I called the restaurant and they told zomato guy tool the order. This means zomato delivery boy used my food.

Zomato is fraud and biggest cheater. ###. Dont order from here please

Email id [protected]@gmail.com

As i ordered food from zomato from classic caters dated 23 july and due to emergency i checked to cancel my order and zomato told that there will be no cancellation charge for order so i cancelled my order.
But i didnot got my refund for order.
Its all zomato fault to display wrong information to customers I am going to file case in consumer court else refund my money ASAP.
Attaching the chat from zomato
There is clear mention that there is no cancellation charge for order.

Hi team,

The order was not delivered so please refund the amount in my original mode of payment.

I stay in dubai and placed an order in an indian location. I contacted same day to zomato to either redeliver the cake or refund through their chat support since they don't have customer support them self but no i received response that it has been cancelled and refund is not possible.

I provided correct delivery address but i think the delivery boy couldn't contact me due to my international number.

Thanks,
Gunjan aswani

I had ordered 3 shawarma from zomato on 17th july 2019 (Hit & run restaurant) after booking order i called up to delivery boy & he reject the delivery due to some issue with his bike, we even put on chat to arrange new person for delivery but there is no positive response we received this process took 1 & half hour but we didn't revived single response from zomato as i spend 497.50 rs which was debited we also trying to call customer care but the call was busy. Very next day i connect with customer care they promise me to get my money refund within 5 to 7 days but i didn't revived i only recievd 250 rs from zomoto as they said its from zomato due to inconvenience. I have raise this issue 3 times to customer care but still not revived my money refund.
This is by far the worst experience at zomato. I want my refund back. Please help.