Zomato Complaints & Reviews

We ordered food from rahamms restaurant @ 6:30 pm on sunday 21/7/2019 order no:[protected] & cancelled immidietly, from paytm, they took money also when i asked to send food they r refusing saying it can't be sent, if order has been started to prepare as u said as a reason for not giving money back u can atleast send food like uber eats & swiggy apps if order is cancelled they give food if not refund, u r not giving money back not even giving food this is the worst experience i have ever faced from online food i'm very disappointed

Arijit sanyal
Jeet. [protected]@gmail.com

Hi,

My order id is [protected]

I ordered on 7th july from rahul restaurant. Some how zomato unable to contact that time. But later i contacted the delivery boy and food was delivered and i paid that 97 amount.

But now when i try to order on zomato, they adding 97 as cancellation charge. But why should i pay that amount?

Please sort this issue, because i don't want to pay any more amount again as cancellation charge, which is paid already.

Today evening i need to order something and can't order without the cancellation charge.

Dear sir/madam.
I would like to inform you that one of the zomato delivery person misbehave with ladies in the lift lobby. He was trying to block the ladies form entering outside, when the ladies asked him to move aside he was absued them and entered the lift.
Kindly take necessary action against him. Next time he will not be allowed to deliver in the apartment complex.

If a delivery man is in a hurry, strictly don't send him to deliver and then show his frustration over customers. If the customers is unable to pick the call or busy over a call, it also might happen that they are in emergency. Ask some of your delivery man to be patient and wait, for the customers will contact at your provided number. Show some humanity and understand the customers problem too without being impatient and rude.😡

Hi this is sunil kumar banjare,
Got a call from [protected] today at 12.28pm, related to buy gold member ship, she said to apply me this code to get discount if i buy zomato gold for one year plan, she told code 'goldwelcomeback' and applied yearly plan of 959 after applying that it was showing discount of 191 rs and paid through paytm but after paying i did not get any discount at all. She said to call me back after buying plan and she not even receiving call after caling 20+ times
Please tell me what can i do. I dont wanted to buy plan but i bought because of getting discount.
Thanks

Order number :[protected]
I ordered my food nearly five days ago.
Money got debited but neither I received my food nor was I debited.
I ordered for 216rs.
Please do resolve the issue as soon as possible..
I already posted a complaint but got no reply
Do clear the problem
It shows that the payment has failed
Then how come the money got debited immediately ?
Reply sooner

Date 18th july 2019
Order no - [protected]

I ordered food, paid the money in advance. Now, might be your delivery boy called me but i was on another i guess so didn't get any call in call waiting. So, i was completely unaware that there is somebody call me.

Now, after some time when i checked my food status on the app, it was showing the customer was not able at the address.

Now, this is impossible. I was there at my address. That one is my office address. I ordered multiple times at the same address and you guys delivered. But this time, your delivery boy didn't work hard to come to my office. Even though he was having the exact address, exact location but still he was not able to reach my office and put a comment saying the customer was not available.

Just think about it, i made an advance payment. If this would have been cash on delivery then your guys would have come to my place easily because he has to collect money.

Now, zomato team is not answering about?

1. Why the delivery guys didn't come to my office?
2. Why the order cancellation status is showing i was not available at the given address?
3. Where is my food if you canceled it? Because the food is not given back to the restaurant as i confirmed with him.

I had cancelled my order in 2 mins after placing the order. Got this email that there is no refund. Why is it so?
Please initiate my refund as soon as possible. Zomoto doesn't have option to cancel order immediately after placing. Got reply from zomato that food is as prepared. Don't lie. See the updates in order history that i had cancelled order within 2 mins after placing it. Same i had updated to them multiple times. No restaurant cannot make order in 2-3 mins after placing. If yes as per zomato reply then that is again a big issue as your partner restaurant is not giving fresh food. Ask multiple times to give me customer care number over email, but no response. Even they didn't call me just for sake to solve my complaint.

I have order from zomato. After 45 minutes i got message that my order has been cancelled due to unresponsiveness. The delivery person didnt even entered the office. He just called me and left. Due to some urgency i was not able to pick the call. But that doesnt show that he should left. He should give that order to my colleague mates how he can left from there. I also added tip for them. This is not fare. I tried email and they told me that its our new policy that we are not refunding any money. This is not fare. What happen if that order is cash on delivery. He would wait or left. This is not fare. If order is prepaid thats means customer will available if some urgency or non reponsive case he should give order to my office boy. But oesnt left from there. Please help me.

Hey, it was amidnight tike and i am hungry enough sir i thought to use one of indias best app to order something i had seen for the chapatti and panner sabjii i hate it really it is not in good tastte
By seeing sabji uhh may say chilli aause and panner are mixed up
The chapatti was ok f medaa
It is not zomato sealed alsoo
The taste wass spicyy my stomach is paining

Order number [protected].. I had ordered a combo which contained cold drink as well however i didn't receive any... When i tried to get in touch with the chat support they informed as i had received many credit they can't help me.. Now my question is who gave me the credit and why?? Did i asked for it or they gave me to to compensate their mistake. Now when again i am contacting them for a issue created by them why aren't they willing to help.. I tried calling the restaurant but unfortunately it was closed hence could not contact them and the delivery guy didn't had any cold drink for my parcel.. Who is responsible for the situation is it me?? Why am i denied help?? I paid online thinking that i will have my food without tnsn now who will give back my money which was taken as a cold drink was included.. It simply means they do this to steal money from the customer and to cheat them.. The credits they gave it was all for genuine reason not that i asked for.. If this is the way then i have to go to twitter facebook and instagram so that my friends and family along with their friends and family are aware of the cheapness from zomato.

सर zomoto का खाना ख़राब था तो हमने उनके कहे अनुसार फोटो भेजी जो उन्होंने verify कर लिया और 107 rs में से 26 rs उसी टाइम वापस किया और कहा की बांकी 24 से 48 घंटे में आजाएगे
मैंने wait किया।
लेकिन अब वो पैसा देने में बहाने कर रहे हैं
बार बार नया बन्दा बात करता है और पूरा detail सुरु से पूंछता है time pass करता है बाद में कहता है 24 घंटे और wait karo
Kindly help on this
My registered number [protected]
I have attached pics of chat and order

Hi,
This is roshni madhyan and i recently placed an order online from mobile app from zomato for which i paid it through my debit card; my order no. [protected] i was asked to pay rs. 149 after applying coupon code but the amount debited is rs. 249.
This is unethical and we as a trusted consumer don’t expect this and thus leads to cheating in this sense.

Kindly help with a proper solution.

Hoping for a favourable response.

Thank you!

Ordered a shake from brown sugar cafe, new delhi on 2nd july'2019, which was prepaid through paytm. Order #[protected]. The order was picked up from the cafe but not delivered and the delivery agent's no. Provided was switched off (Confirmed by both, the cafe and the zomato chat team). On putting up the issue with zomato assurance was given to look into the matter and take action. Nobody contacted thereafter. On asking again assurance was given that whole amount will be refunded alongwith extra 50 zomato credits for their mistake. However, only 50 credits as a token were refunded and even after 5 repeated attempts on chat and 2 e-mails, the actual amount has still not been refunded. Everytime the same excuse is provided that it was initiated but not done due to some technical issue. Have all the chats as well. Did not expect such poor consumer service from zomato.

At the last night i order a cake at july 19/2019 at 7.27 pm my order no. Is [protected] payment paid by paytm [protected] by this number the cake is smelly and expiry taste is so bad i complaint this on zomato chat they will said to give me photo i will send photo and they will not taking action they make me fool at since last night i told them my problem mamy times but they do nothing regright my problem

I had ordered (Id:[protected]) for an amount of 2351.26 on 13th jul, 2019 with the instructions of delivering the same on 15th july.
The order was accepted and i had received the confirmation of the order being placed. The next hour i got a call from zomato customer care to cancel the order as the order should be placed the same day.
With this message i had cancelled my order and got a confirmation message of "amount refund will...

What kind of guidelines zomato has in place.. Newly registered users who have never ordered from zomato, how can they write a review..

Remove these immediately after checking thoroughly if they ever placed any order, otherwise will be reporting the same..

See below for example:

https://www.zomato.com/users/sachin-saoji[protected]
https://www.zomato.com/users/sagar-chandanshive[protected]
https://www.zomato.com/users/prashant-sapkal[protected]
https://www.zomato.com/users/dheeraj[protected]
https://www.zomato.com/users/rajesh-singh[protected]
https://www.zomato.com/users/raju-singh[protected]
https://www.zomato.com/users/kapil-dev[protected]
https://www.zomato.com/users/prakop-samal[protected]

Zomato app chooses the wrong address for my food. When i called the zomato team to change the address as it was taken wrong by the app, they cancelled my order and told me my money will not be refunded. I neither got the food nor the refund money which costs me rs. 235. Later when i complain using the email to zomato team they told me it's not in their policy to refund my money. They are saying it's my mistake which is actually their mistake. They choose the wrong address for my food delivery.

I have ordered mcspicy burger from mcdonald's through zomato on 19/07. Initally i didn't noticed the taxes column.
After ordered i have checked the charges.
I was astonished that mcdonald charging 33.43 rs for packing!!!

When i have checked that zomato customer care, they didn't send the restaurant bill and just saying simply restaurant charging for it..

I have attached image the world...

I have made an order from biryani box restaurant near my area. After 40 mins i tried reaching out to the delivery boy but his phone was switched off. So complained same with zomato through chat support. They too tried to reach him and could not as his phone was switched off. Later after 30 mins zomato offered me for arrange of another meal. I said yes make it quick as it is already late. After that there was no reply from the chat support no meal nothing.