Zomato Complaints & Reviews

Hi

I have ordered today from singla's restaurant delhi. I had mentioned the particular location and did the payment already.

Later, i received the call from delivery guy that he is on the location but in actual he was not at that particular place that was mentioned in the delivery address. I guided him to come at the place then he said he cant come as it is more than 300 meters. He said he will ask to the company and then he will call me back.

After 5 minutes i get the message that my order is cancelled as i was not at the location and my phone number was not reachable.

This is really bad experience and when i chat with customer care they said i can't get any payment back as it is my fault.

Sorry to say but it was really worst experience i ever faced. I ordered food in some worst condition but unfortunately i did not receive & also they refused to refund my payment.

They did it only because i already made the payment and i am sure if i have added cod mode i will get my order on time & location.

I ordered my food 3 days ago due to some restaurants closing i was not able to get the order, though i've already did the payment they haven't made refund yet but, just the talks i have also been through my bank they didn't find any transaction done by their side. Help me to figure out these guys they just know to earn money and 0%of customer value. They ask us to wait for the refund are we that free to check for their updates every time even we pay it at the point very shameful. Zomato

Hy team,

Greeting of the day

This side bhupender kumar from delhi. I had placed an order today. My order id si [protected]. I forgot to put promo code when i was ordering. Promo code was zomatonew, and a discount show of rs 100. But the payment has done without a discount. I'm a new user and i do not have to use it. So let me refund my money or give me a 100 rupee credits in my zomato account.

And if you do not return the money then i will never order food from zomato in my life. I do not expect this from a big company.

Thank you
Bhuperdra kumar
[protected]

Dear guys
I have ordered a drink in zomato with my customization as "large"
But received the same order with a total different customization as "regular".

Tried reaching customer support several times.
But their team declined my complaint..
I have not received the order for which i paid. So deal with this complaint as soon as possible.
Find the attachment below.
1. Order copy
2....

I have order navratan korma from golden kitchen karnal, I received order but unwanted thing inside the box. Then I inform hotel owner send pic but no reply...
So i wasted money and time so pls support and refund my money
I waiting your positive reply so i believe ki your fast resolve this matter and I want refund my money
Thank you for this customer care.

Don't buy anything from zamoto as we have cancelled the order and they raised panalty of the same amount of the order in the next order which is hoorible as they are just getting money by doing such.. Customers are getting fooled only...

I cannot accept your logic at all of zomato not supporting the cancellation of the orders. As much as if your cancellation charges were minimal, it would still be justifiable. But a cancellation charge equivalent to the order value is insane. And the time lag in my case as i have told you is not more than 2 min... Just playing and getting money from customer s

Ideally the order would not have even reached the kitchen. Must say, its disappointing to here as reply like this.

This is regards to my order ([protected])from green and olives through zomato. For some reason I had to cancel my order and zomato accepted cancellation and charged me penalty without informing. They should have not allowed me to cancel it. I called the restaurant and they told zomato guy tool the order. This means zomato delivery boy used my food.

Zomato is fraud and biggest cheater. ###. Dont order from here please

Email id [protected]@gmail.com

As i ordered food from zomato from classic caters dated 23 july and due to emergency i checked to cancel my order and zomato told that there will be no cancellation charge for order so i cancelled my order.
But i didnot got my refund for order.
Its all zomato fault to display wrong information to customers I am going to file case in consumer court else refund my money ASAP.
Attaching the chat from zomato
There is clear mention that there is no cancellation charge for order.

Hi team,

The order was not delivered so please refund the amount in my original mode of payment.

I stay in dubai and placed an order in an indian location. I contacted same day to zomato to either redeliver the cake or refund through their chat support since they don't have customer support them self but no i received response that it has been cancelled and refund is not possible.

I provided correct delivery address but i think the delivery boy couldn't contact me due to my international number.

Thanks,
Gunjan aswani

I had ordered 3 shawarma from zomato on 17th july 2019 (Hit & run restaurant) after booking order i called up to delivery boy & he reject the delivery due to some issue with his bike, we even put on chat to arrange new person for delivery but there is no positive response we received this process took 1 & half hour but we didn't revived single response from zomato as i spend 497.50 rs which was debited we also trying to call customer care but the call was busy. Very next day i connect with customer care they promise me to get my money refund within 5 to 7 days but i didn't revived i only recievd 250 rs from zomoto as they said its from zomato due to inconvenience. I have raise this issue 3 times to customer care but still not revived my money refund.
This is by far the worst experience at zomato. I want my refund back. Please help.

I have ordered food from zomato and provided my address and paid bill as well. They never mentioned that i have to provide inspection to delivery boy about my location.in app it mentioned it was indicating my location properly so i didn't bother much. Later i see that my order got cancelled mentioning i was not present at site. It is clear indication that delivery boy purposefully didn't deliver my food. They are not refunding my money also. It is pathetic service from zomato

My name is amardeep vishwakrma. I had ordered food from zomato (Pune) order no. #[protected] which is egg biryani when i got food it was look like same but after eating 6 /7 spone biryani i have seen many small chicken pieces of chicken. It was not an proper chicken biryani but it has small pieces of chicken it is not by mistake. I am vegetarian i only eat agg i want to file complaint against zomato and restaurants i want compensation it is a case of "daram bratha". Please do take serious action.

I have ordered from metro cafe through zomato. Zomato valet named arun assigned to me after one hour it shown as delivered but i didn't receive any food. I contacted to zomato they didn't help me. I called valet his phone was switched off, i called restaurant also even owner himself called valet but his phone was switched off. I want some action against zomato

Hi Zomato Team,
I have ordered medium size pizza from and received regular size pizza and I have already sent mail to Zomato support team and provided all required details and pic. Also sent two chaser mails and it's been almost 48 hrs I haven't received any response from Zomato.
It's totally mistake from Zomato and I have to suffer now.
Can you please let me know what to do next.
Should I do suicide saying that I am not getting response from Zomato even if I've already paid and suffering from your mistakes.

I ordered sweet lassi on zomato by mistake but i cancelled it within 3 minutes but they didn't refund my amount saying that restaurant already started to prepare your lassi so no refund will be issued.this is completely not acceptable for a student each and every rupee counts i am not going to use zomato anymore throughout the life..this is very disheartening.

We have placed a order in a hotel in Ludhiana through Zomato. Though we were receiving the orders daily at the same hotel location that day the delivery person told its a different location and order can't be delivered. Inspite of repeatedly mailing the customer care people there is no solution but a stereotype answer from your end.
When we are not cancelling the order why are you charging us cancellation charges.
One side we depended on Zomato for the food in the night time that too in a new city for us other side your delivery person or Zomato people do not entrust the delivery to the correct person. Over that you make us repent for trusting your delivery.
And you great people send a intimation saying we are not available to receive order. Who on earth will order food, pay money and disappear without receiving it. Maybe someone from Zomato can do such great things.
We stayed hungry the night, paid amount for the food which we din't eat and repeatedly contacting customer care daily since that day for the follow up and you guys send the same copy paste reply.
If you were in the place of customer you would know the pain.
We wish to know what happened to the food finally. You din't deliver us, you dint give back to the hotel. So what has happened to it. Please don't play with customers trusting you.
This is the reason Zomato have so many customer issues all over india were ever it's services are available. We never face such unofficial behavior from Swiggy.

My name is amardeep vishwakrma. I had ordered food from zomato (pune) oder no. #[protected] which is agg biryani when I got food it was look like same but after eating 6 /7 spone biryani i have seen many small chicken pieces . I am vegetarian i only eat agg. i want to file complaint against zomato and Restaurants i want compensation it is a case of "daram bratha". Please do take serious action.

I placed an order today afternoon 22nd july 2019, on ZOMATO app.Order #[protected].

I placed the order, the money got deducted from my paytm account, and within 60 seconds i cancelled the order before i could possibly receive a notification that the order is accepted by the restro.

I ordered readymade bakery items. and I was denied any refund, saying that the restro accepted the order(which is false) and the food was prepared and it got wasted(which is false once again)

I communicated with the executive available on app and on his suggestion I communicated ZOMATO via there email too, but everytime the same reply came to me stating that the food got prepared and it got wasted which is practically not possible with a bakery shop or within 60 seconds.

Please take necessary action against a company like ZOMATO, who can lie for a meagre amount just to make money. I am unsure how many people get cheated like this all over India on daily basis by ZOMATO.

Hi, I have placed an order of Poha from Zomato on 29-June-2019, the description of the product stated that the Poha is 1 full bowl and is full of peanuts, the description clearly used the words "Flattened rice cooked with potatoes and onions. The highlight of eating it - the crunchy discovery of peanuts within bites. never complain about working for peanuts". Considering this description to be true i placed this order, while I was placing the order it reflected an amount of Rs 99 but an amount of Rs 124 deducted and same is reflected in the bill. As soon as the order was confirmed I raised my concern of extra amount deduction to their chat support team to which they said that we cannot help as Rs 99 has only been deducted. After some time i received the order and on the bill it clearly reflected an amount of Rs 124, whose photo was also then shared to zomato, then suddenly they said that we will revert Rs 25 as a zomato credit. After that when I opened the box of Poha received, i was shocked with the quantity and quality of the product. The quantity was very less not even half a bowl and there were no peanuts and potatoes in the Poha as per the description, I again raised my concern to Zomato to which they responded that we can not do anything and if you have any concerns then you can contact the restaurant directly. But if Zomato does not have any say on the order placed through Zomato then what is the reason of its existence in first place. I would have directly placed the order through restaurant, why does anybody need zomato then. This is a clear case of cheating wherein you deduct extra amount from customers wallet and then refund it as zomato credit as these credits can only be used for placing order on zomato, secondly you cheat customers by fake description of the product on their app and when customer complains about it they say that we can not do anything. Also while placing the complain I asked the chat support to share the complain id with me, to which I was clearly denied that they do not have a system of reference no., in my opinion this is again an illegal activity that you chat with a customer and there is no reference no generated for the same. I want a complete refund as well as a compensation for waste of my time and energy chasing zomato for refund. Please note: it is not about the quality of the food it is about the description mentioned on the zomato app, which was misleading and made with an intention to fool customers

I have ordered Punjabi paneer masala(Order No. [protected]) from Om sweets on 21/07/2019. i immediately cancel the order with in a minute of ordering it. I paid RS 250 for this order and Zomato deducted the whole amount as cancellation charges which includes item cost+ delivery charges. I had a long chat with Vijay singh customer care executive and he assured me of full refund after taking the exceptional approval from his senior as a prime customer and he suggested me to drop an email to [protected]@zomato.com. I dropped an email to the same email id and i got the response from Zomato that we cant refund your amount as the food was prepared/dispatched. At the same time I talked to OM sweets manager where i placed the order and he told me sir your order was rejected since the order was cancelled, so we have not prepare your order.

How can Zomato entitled to take the full amount with delivering anything?