Zomato Complaints & Reviews

Yesterday i ordered in zomato during payment error occurred but payment deducted but in app its showing incomplete payment.. Trying to contact customer care but unavailable.. If available please suggest me how to contact zomato.. Please give me suggestion what to do

How come a company with online portals doesn't have proper customer care service.. Very bad

This is regarding the zomato order id: [protected] which was placed on 31 july 2019, order amount inr 65/- (After applying coupon)

I have neither received the order nor the refund and its been now 1days that i am chasing with pathetic zomato email support for this with no luck.

After waiting for around 3-4 hours for my order to get delivered, i got the message that my order has been delivered.
Note, that it was a prepaid order, and i didn’t get any contact of delivery boy also there is no option to rate their services for that particular order.

When i have contacted the zomato chat support they send me only system generated messages, i was trying to call zomato but i didn’t get any answer from them.

I have ordered yesterday 2 pizza's from la pinoz pizza ellisbrig Ahmedabad from my father's mobile. I have paid advance through Paytm.

I got message from Zomato regarding delivery man left restaurant to deliver my order. I waited 30 to 40 minutes but no one came at my location. Even I also not get the details of delivery person as well as no tracking even show on their mobile application. After 30 to 40 minutes I got message that they have cancelled my order due to I am not at my location and I am not contactable at all. As I have ordered from my father's mobile I have changed the number in account because of the other number is not working. I have changed the Same before the order but in order summary it shows old inactive number. I accept that I am not contactable due to inactiv number but delivery partner also not came at my location and Zomato cancelled order showing reason that I was not at my location to collect the food and not contactable as if I was paid advance and I was at my home and even I have given right address and also marked on map my exact location.

I have mailed to Zomato regarding the same but they said as I am not contactable and not at my place they cancelled the order and they denied for refund.

I think due to Zomato have policy related to cancelled order as thr delivery person can take cancelled order the delivery person started this types of practice to cancelled the order and take the food for themselves.

Zomato have no control over their delivery person and we have to suffer by paying hard earned money for this fraud.

I have ordered on 30/07/2019 2 pizza's from la pinoz Ellis bridge Ahmedabad and for that I have paid online. After 15 to 20 minutes I got message that my delivery person left from restaurant to deliver my order. After 20 minutes of that message I got message that my order has cancelled due to I have not picked up my phone because of it was switched off. As I have ordered from Zomato so many times some times delivery partner call or may not call before delivery. I have also marked my location exactly on which I have got my previous order successfully but due to non pickup their call my order was cancelled as assumed I am not at home but the delivery partner never came at my location and I have contacted Zomato regarding the same they said that as you are not contactable we cancelled your order.This is not the solution Ian not full to pay advance for my order and the delivery partner also never arrived but reported that I am not contactable. As he left restaurant to deliver my order than he has to came at my home and if i am not there than he has to cancel my. Order instade of coming to my home he cancelled due to non contactable. Zomato also not respond to my several mails.I want my money back and also they have work on this problems otherwise people left you as we have so many other options also.

This is regarding the zomato order id: [protected] which was placed on 15th july 2019, order amount inr 256/-

I have neither received the order nor the refund and its been now 15 days that i am chasing with pathetic zomato email support for this with no luck.

After waiting for around 45 minutes for my order to get delivered, i got the message that my order has been cancelled.
Note, that it was a prepaid order, delivery boy collected it from the restaurant however didn't delivered to me.

When i have contacted the zomato chat support i have been told that your order has been cancelled due to wrong address.
I am still wondering that how my address could be incorrect (Its my home address, which is saved in my profile) when i have got many successful deliveries in past from zomato itself.

In the email response i have been told that 'if the order gets cancelled due to wrong user address then a cancellation charge is levied'.
1) it was not a wrong address (Why would i provide a wrong address for an prepaid order?).
2) i have not cancelled the order, so why would i face the charges.

So i am not accepting this and would need the amount to be refunded with compensation. This is my hard earned money and i would not let anyone steal it from me either its a small amount or big...

I had ordered food on Zomato, Order Number: [protected] for Rs. 173.60 on July 30th 2019. I received a delivered message update but I had not received the food, the delivery agent Mohammad Abraz to whom I had spoken on [protected] said he delivered the food on the address mentioned in the order. I had requested him to come to the address and identify the place where he had delivered the food but he refused. I had talked to Zomato support but they only said the agent has confirmed the delivery and they cannot do anything about it. Don't really understand this callous behaviour, if they cannot take the responsibility of a delivery why setup a delivery service? Why don't they have an OPT system where the order can only be delivered to the person who has the OPT for the order. They have given me a 43.50 credit in account which I can use later. How can they justify Rs. 43.50 for a order value of Rs. 173.60.

Hello this is imtiyaz gulam haider Khan I had to say that day before yesterday on Friday I have completed my total order and my touch points to total 44 touch points have been completed by me then to my incentive has been not came till now and there was so heavy rain on Friday then to I had completed my target and delivered my order honestly then to you'll r not giving my incentive that not fair sir this is my humble request to you'll that plzz see to my complaint and solve my problem and plzzz sir give me my incentive because we are work hard without carring our life THANK YOU

I ordered food from zomato. The application stated 35 minutes as delivery time. I waited for the said period but no one contacted me up till 50 minutes. Post waiting this long, i contacted zomato delivery person but the contact number was not reachable. I raised the issue with zomato chat support where they informed that order has been delivered. I was astonished to hear such robotic replies. I again informed them that the status marked on website is incorrect as i have not received the order.
Zomato team rechecked with delivery person and could not find any solution as they also could not reach the rider on his contact number. Later, after this long wait and discussion zomato team said that they will refund my amount.
At this statement i was very much frustrated as i have already waited for more that an hour and after all this wait they had refund as solution.
What about the long wait time which customer has spent.
Over to this, after a long conversation, zomato agent confirmed that i will get order delivered as well as a refund however, after some time the agent turned back and said he could do only one of these. This unprofessional behavior and faulty commitments has really moved me against it and i seek for a solution from consumer court on this harassment. I have saved all screenshots of chat with zomato agent as well.

The delivery guy just called me once and i called him back within 1mins a d then called him 3 times and the restaurant too none of them answered.
And the order was cancelled within few mins with no refund this is not acceptable at all as i was the one following up endlessly and they just did a favour of calling me once.

I spoke to the zomato help desk but they are least bothered just doing the formality.
It's not the matter of money it's the matter of consumer service and should be strict from the government and act on this firms which take things lightly as most people do not even complaint

It’s been so disappointing experience from zomato.

I recently ordered some pack of sweet of rs. 1340 order number [protected] from zomato after having order the restaurant has declined my order and your team has informed us that refunded has been initiated on 22/07/19 and confirm us that your bank may take up to 7 business days to process the refund. Now the said period has been passed and still i did not found the same, i have already taken your support from your back-end team but they have only excuses that please contact with your bank with providing refund reference number that is 75503729204031585662429, so i just wants to say that bank have no rights to check through the refund reference number, it is to inform you that it was my first order and if first is getting this through, then you don't think again with zomato, also the amount is huge so please look into the matter immediately as for your better work chat support snap is attached with this e-mail

Just think if the same case is happening with you that what you will do? I hope you will understand my problem and revert back with positive response

Mayank replied
Jul 1, 5:07pm
Hi shivam,

Hope you are doing well.

The mail is regarding the order [protected].

We are extremely sorry for what you had to go through. It is not suppose to treat our loyal customers in such way. We are initiating the complete refund for your order. The refund can take 4 to 5 to reflect in your source account.

We also tried calling you on +91-[protected] but unfortunately, the calls went unanswered.

Feel free to reach out to us on our in-app chat support for instant resolutions.

Regards,

How would you rate my reply?
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—
Mayank chawla
Zomato online ordering team
Reach us at [protected]@zomato.com

Yesterday i ordered some food on zomato. The app showed me that it wil reached to my house within 1 hour. So i waited for it. But after 1 hour there was no phone call nor the delivery of my ordered food. But after few minutes i get a massage that show they had cancelled my order. After that i call them. They told me to reorder. But when i want to reorder they claim the money of my previous order. But i think it is impossible to me. Because i have no online bank facilitie.in this circumstances i can't order any food. Only i cant stop the app. What is the solutio? Pls give me the way out of my proble.

Its been so disappointing experience from zomato.
I recently ordered some pack of sweet of rs. 1340 order number [protected] from zomato after having order the restaurant has declined my order and your team has informed us that refunded has been initiated on 22/07/19 and confirm us that your bank may take up to 7 business days to process the refund. Now the said period has been passed and still i did not found the same, i have already taken your support from your back-end team but they have only excuses and says please contact with your bank with providing refund reference number that is 75503729204031585662429, so i just wants to say that the bank have no rights to check through the refund reference number, it is to inform you that it was my first order and if first is getting this through, then you don't think again with zomato, also the amount is huge so please look into the matter immediately and take the necessary action accordingly.

Hope will get the positive response from your end.

It provide the food with lot of chilies in it and we can’t eat it properly as well as it harmful for our health so it’s our request you to please exchange it on immediate basis so that we can enjoy our meal.It provide the food with lot of chilies in it and we can’t eat it properly as well as it harmful for our health so it’s our request you to please exchange it on immediate basis so that we can enjoy our meal.It provide the food with lot of chilies in it and we can’t eat it properly as well as it harmful for our health so it’s our request you to please exchange it on immediate basis so that we can enjoy our meal.

Very bad service of zomato and the food delivered by the restaurant. Chicken manchurian gravy was very sour and taste less and we had ordered for veg hakka noodles but we received chicken hakka noodles which was extremely spicy. Zomato just wants people to use their app but is not open for feedback and did refund our money. The agent of zomato was extremely rude and denied our request of refund arrogantly and asked us to contact the restaurant for refund. Very bad experience with zomato. A request to all do not place an order from them as they say that they have limited access to quality check on food and is not responsible for the quality food that is served by the restaurant listed on thier app, all they want is people to use their app but not help people who receive bad qaulity food. Pathetic service by zomato i am very unhappy and disappointed by their this kind of response. People be careful while using zomato you are at your own risk.

I ordered a cake on july 12th for navi mumbai location selecting a cake shop from the same locality, due to some glitch in their system the order was routed to a different shop who said that they can't deliver it to the said address. How am i responsible for this, its their mistake. I simply want zomato to refund the amount that i paid through card asap.

Some one order food from zomato any my paytm balance got deducted.

I have checked with paytm, but they were unable to help and said please contact zomato. When i contacted with all details to zomato, they are unable to track down the user.

I am having detials from paytm as follows:

Paid for orderzomato media pvt ltd order #ztd19ecda17c08515e66
Transaction id [protected]
[protected]:44:55 pm
Rs 148.5
Paytm wallet rs 148.5
-
Success

Paid for orderzomato order #ztd[protected]ae042818
Transaction id [protected]
[protected]:20:08 pm
Rs 355.4
Paytm wallet rs 355.4
-
Success

Total = 503.9

Customer executive just used my number to call from an unknown number for unnecessary nd unprofessional talk.., he nvr called when my order was ready at restaurant but no delivery guy was there to pick even my persistent attempts to contact them, they let me wait 1.5 hr to finally enlighten me that my order is cancelled just bcoz no one can deliver the order.., out of frustration i do used some hard words nd than i finally got the call nd at the other hand some # person asking me in an unusual way what is ur problem!!

I ordered my food 17 July i paid for food as well but i didn't get my food i waited for food atleast 1 hour and then they cancelled my order even i was not able to contact to delivery boy and then i talked to support agent he said i apologized we will give your money as soon as possible but still i didn't get my money i already told them so many Times I want cashback.

MAIL sent to Zomato
______________________

I am writing to you as I am highly dissatisfied with your pathetic services. You people have made this a business and your customer doesn't count on your priority list at all. I am shocked with the services you people are providing and such practice, will leave you and your company nowhere.

Zomato valets are fraudulent and the customer care service is also pathetic. Customer care, as the name suggests is to take care of the customers and to deal with their problems but you people treat your customers just as source of income that too by fraudulent means.

I ordered 2 beverages (Order Id - [protected]) today i.e. July 29, 2019 at 12:31 PM through "Daily Dose Restaurant". After sometime \I received a notification displaying that my order got cancelled as my number was not reachable. This order is a prepaid order worth Rs. 146 INR. First of all, I didn't receive even a single call from any valet/ restaurant to confirm that they are cancelling my order. Secondly, my number was totally within the reach as I am also working in service company and I have to deal with my clients. I have received multiple calls during that tenure and I can provide the screenshot of my call log for your reference displaying that my number was within the reach during that time period and I didn't received even a single call. Also, how can you people cancel my prepaid order and when I asked for refund through your chat service, which not to mention are the worst I have ever seen, you people told me that you are charging the penalty for my previous cancelled orders.

I would like you to highlight which particular cancelled orders are you talking about and do you people even check the database before writing to your customers. And your fraud tricks are highly commendable that you people charge the "Exact" amount as "Penalty" which I have placed a prepaid order for. And even if there is the case of penalty why have you not charged me earlier and taken an advantage. A big LOL to you, your logics and your services.


Commencing my review, I wouldn't let this issue go like this, I am an influencer and a instagram/facebook/twitter blogger where I keep posting true reviews which I did on your "Poor" Zomato app as well. I am well aware of the fact that what reputation means in your industry and it won't take much time for me to spread bad words about ZOMATO. Now, its not the matter of money, but about your bad and fraud services and the way you treat your customers and how you make people fool by charging invalid penalties. This incident made me remember again about the incident which had gone viral where your Valet person was eating the food ordered by some innocent customer, Undoubtedly the same might have happened to my order too and your zomato valet must have drank my beverages and then fooling me that he could not reach me. I am an online freak and I order food online a lot and this has never happened that someone can't find my office address which is on the main road (Very prime location). i just can't believe your baseless reason and is just an excuse.

I would like to get back my money and as soon as I receive I am going to uninstall Zomato and its not worth managing storage for such pathetic apps and companies.

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One of your highly dissatisfied customer (out of those infinite ones),