Zomato Complaints & Reviews

Hi,

I strongly recommend all to not order from zomato, if you want to order please order through cash on delivery mode.

As i have ordered food from zomato on 10th july 19 and paid for the same through lazypay, but due to some issue order was cancelled and chat support confirmed that refund will be processed in next billing cycle.

But even after 15days refund amount not received, even after following up through mail's and chat regularly.

When i checked with zomato chat support today on refund status 1 of the chat executive confirmed that refund will not be processed due to penalty of cancellation.

Not sure why zomato executive misguided the customer??? If it's non refund amount can customer order food from zomato by cash on delivery and cancel one's when food is nearing to location???

Or will zomato give 15 days credit period for food what customer order??

How can zomato hold customers hard earned money?? They take rbi guide lines when we ask for the refund amount.

Surprised to know that rbi guidelines for refunding customer money back to customer in types of cancellation.

Not expected this kind of support and service from zomato...

Hi sir,
My order no is [protected]
Order placed on july 16, 2019

I placed a order by using my phonepe which i used soo many times but on 16th july the order is not placed because of transaction failed beacuse of your zomato app and my money is deducted from my account i.e. 101 .
So many times i talked to zomato support but no use of it as sometimes they were saying okay wait 24 hours we will released your money and you get it but noo it is wrong and sometimes they were saying contact your bank and contact your phone pe...as i remind you sir
..."i talked to phonepe support their is no problem as i have messages to as i received with my successful orders too
And no problem with my bank transaction ...i have my all messages in which my money is deducted from bank and message of my phonepe too where transaction is successful...
Assist me !

My friend ordered one burger, a glass of coffee and extra cheese french fries for mr from burger express which is situated in a 166 raju park devli road khanpur new delhi.The order i received was in worst condition the burger was wet tissue paper are also fully wet and half of coffee was placed at my address .Now i am not even able to eat this order because the first thing strike in my mind was the coffee was drank by the rider and may be the shopkeeper and whosoever not given the full pack of fries .The incident was happen on 24th of july 2019 now i request you to resolve my problem or complaint by refunding the money or by placing the same order again at my address one more thing i want to add that the rider was half n hour late for placing the order on exact time.

This is Dr. Pavithra V. I have major issues in ordering food in zomato app. I am not able to avail cash on delivery option at all for the past few days. I had a penalty amount to pay because of a previous order cancellation( which was not asked by me but cancelled by the customer care person without asking me). Even if it was not my mistake, still I paid the penalty amount in my next order through my debit card. Even after paying the penalty amount I am not able to use cash on delivery option. When I ask the query in chat, I never get a response at all. Such irresponsible behaviour from the customer care chat.
My last order too I couldn't use COD option so I paid with my debit card, money got deducted but the order was not processed. Its been 4 days and I still didnt get the refund at all. The order id of my last order was [protected].
I have never seen such a poor customer service. I have mailed rega4dinf poor service several times but no proper response from your side at all. If this irresponsible behaviour continues I will have to bring this problem in consumer rights public forum. I need my money refunded as soon as possible and I need the reason for blocking COD option for my orders, when I had already paid the penalty.

Hi

I have ordered today from singla's restaurant delhi. I had mentioned the particular location and did the payment already.

Later, i received the call from delivery guy that he is on the location but in actual he was not at that particular place that was mentioned in the delivery address. I guided him to come at the place then he said he cant come as it is more than 300 meters. He said he will ask to the company and then he will call me back.

After 5 minutes i get the message that my order is cancelled as i was not at the location and my phone number was not reachable.

This is really bad experience and when i chat with customer care they said i can't get any payment back as it is my fault.

Sorry to say but it was really worst experience i ever faced. I ordered food in some worst condition but unfortunately i did not receive & also they refused to refund my payment.

They did it only because i already made the payment and i am sure if i have added cod mode i will get my order on time & location.

I ordered my food 3 days ago due to some restaurants closing i was not able to get the order, though i've already did the payment they haven't made refund yet but, just the talks i have also been through my bank they didn't find any transaction done by their side. Help me to figure out these guys they just know to earn money and 0%of customer value. They ask us to wait for the refund are we that free to check for their updates every time even we pay it at the point very shameful. Zomato

Hy team,

Greeting of the day

This side bhupender kumar from delhi. I had placed an order today. My order id si [protected]. I forgot to put promo code when i was ordering. Promo code was zomatonew, and a discount show of rs 100. But the payment has done without a discount. I'm a new user and i do not have to use it. So let me refund my money or give me a 100 rupee credits in my zomato account.

And if you do not return the money then i will never order food from zomato in my life. I do not expect this from a big company.

Thank you
Bhuperdra kumar
[protected]

Dear guys
I have ordered a drink in zomato with my customization as "large"
But received the same order with a total different customization as "regular".

Tried reaching customer support several times.
But their team declined my complaint..
I have not received the order for which i paid. So deal with this complaint as soon as possible.
Find the attachment below.
1. Order copy
2....

I have order navratan korma from golden kitchen karnal, I received order but unwanted thing inside the box. Then I inform hotel owner send pic but no reply...
So i wasted money and time so pls support and refund my money
I waiting your positive reply so i believe ki your fast resolve this matter and I want refund my money
Thank you for this customer care.

Don't buy anything from zamoto as we have cancelled the order and they raised panalty of the same amount of the order in the next order which is hoorible as they are just getting money by doing such.. Customers are getting fooled only...

I cannot accept your logic at all of zomato not supporting the cancellation of the orders. As much as if your cancellation charges were minimal, it would still be justifiable. But a cancellation charge equivalent to the order value is insane. And the time lag in my case as i have told you is not more than 2 min... Just playing and getting money from customer s

Ideally the order would not have even reached the kitchen. Must say, its disappointing to here as reply like this.

This is regards to my order ([protected])from green and olives through zomato. For some reason I had to cancel my order and zomato accepted cancellation and charged me penalty without informing. They should have not allowed me to cancel it. I called the restaurant and they told zomato guy tool the order. This means zomato delivery boy used my food.

Zomato is fraud and biggest cheater. ###. Dont order from here please

Email id [protected]@gmail.com

As i ordered food from zomato from classic caters dated 23 july and due to emergency i checked to cancel my order and zomato told that there will be no cancellation charge for order so i cancelled my order.
But i didnot got my refund for order.
Its all zomato fault to display wrong information to customers I am going to file case in consumer court else refund my money ASAP.
Attaching the chat from zomato
There is clear mention that there is no cancellation charge for order.

Hi team,

The order was not delivered so please refund the amount in my original mode of payment.

I stay in dubai and placed an order in an indian location. I contacted same day to zomato to either redeliver the cake or refund through their chat support since they don't have customer support them self but no i received response that it has been cancelled and refund is not possible.

I provided correct delivery address but i think the delivery boy couldn't contact me due to my international number.

Thanks,
Gunjan aswani

I had ordered 3 shawarma from zomato on 17th july 2019 (Hit & run restaurant) after booking order i called up to delivery boy & he reject the delivery due to some issue with his bike, we even put on chat to arrange new person for delivery but there is no positive response we received this process took 1 & half hour but we didn't revived single response from zomato as i spend 497.50 rs which was debited we also trying to call customer care but the call was busy. Very next day i connect with customer care they promise me to get my money refund within 5 to 7 days but i didn't revived i only recievd 250 rs from zomoto as they said its from zomato due to inconvenience. I have raise this issue 3 times to customer care but still not revived my money refund.
This is by far the worst experience at zomato. I want my refund back. Please help.

I have ordered food from zomato and provided my address and paid bill as well. They never mentioned that i have to provide inspection to delivery boy about my location.in app it mentioned it was indicating my location properly so i didn't bother much. Later i see that my order got cancelled mentioning i was not present at site. It is clear indication that delivery boy purposefully didn't deliver my food. They are not refunding my money also. It is pathetic service from zomato

My name is amardeep vishwakrma. I had ordered food from zomato (Pune) order no. #[protected] which is egg biryani when i got food it was look like same but after eating 6 /7 spone biryani i have seen many small chicken pieces of chicken. It was not an proper chicken biryani but it has small pieces of chicken it is not by mistake. I am vegetarian i only eat agg i want to file complaint against zomato and restaurants i want compensation it is a case of "daram bratha". Please do take serious action.

I have ordered from metro cafe through zomato. Zomato valet named arun assigned to me after one hour it shown as delivered but i didn't receive any food. I contacted to zomato they didn't help me. I called valet his phone was switched off, i called restaurant also even owner himself called valet but his phone was switched off. I want some action against zomato

Hi Zomato Team,
I have ordered medium size pizza from and received regular size pizza and I have already sent mail to Zomato support team and provided all required details and pic. Also sent two chaser mails and it's been almost 48 hrs I haven't received any response from Zomato.
It's totally mistake from Zomato and I have to suffer now.
Can you please let me know what to do next.
Should I do suicide saying that I am not getting response from Zomato even if I've already paid and suffering from your mistakes.

I ordered sweet lassi on zomato by mistake but i cancelled it within 3 minutes but they didn't refund my amount saying that restaurant already started to prepare your lassi so no refund will be issued.this is completely not acceptable for a student each and every rupee counts i am not going to use zomato anymore throughout the life..this is very disheartening.

We have placed a order in a hotel in Ludhiana through Zomato. Though we were receiving the orders daily at the same hotel location that day the delivery person told its a different location and order can't be delivered. Inspite of repeatedly mailing the customer care people there is no solution but a stereotype answer from your end.
When we are not cancelling the order why are you charging us cancellation charges.
One side we depended on Zomato for the food in the night time that too in a new city for us other side your delivery person or Zomato people do not entrust the delivery to the correct person. Over that you make us repent for trusting your delivery.
And you great people send a intimation saying we are not available to receive order. Who on earth will order food, pay money and disappear without receiving it. Maybe someone from Zomato can do such great things.
We stayed hungry the night, paid amount for the food which we din't eat and repeatedly contacting customer care daily since that day for the follow up and you guys send the same copy paste reply.
If you were in the place of customer you would know the pain.
We wish to know what happened to the food finally. You din't deliver us, you dint give back to the hotel. So what has happened to it. Please don't play with customers trusting you.
This is the reason Zomato have so many customer issues all over india were ever it's services are available. We never face such unofficial behavior from Swiggy.