Zomato Complaints & Reviews

I have place my order and as payment mode i select cash on dilvery the all services are just worst and the amount shows on my device when i ordered it rs 191.3 and the order come the dilivery boy asking for rs 291.3 wat the hell you guys are just fraud and you think we are fool and i knew there no action goona take by zomato of my complaint their executive are too bad they don't know how to talk proffesionally they are iliterate i had word...

Today 6th july i ordered a tiffin but delivery boy his name is srinivasrao he didn't respond properly and he didn't reach my address he said i don't know address, and he talking very rudely in call, finally my order was cancelled, and message is came from you my money refunded in zomato wallet... No that's not correct i want my money in my bank account don't you added in zomato wallet... I'm not satisfy with zomato service... I want my money...

Have ordered cake from Zomato app and the restaurant called me and said that they don't have this cake as of now and I have to cancel the order.
So I cancelled the order. But Zomato is not giving my money back and it's been 5 days now. I have mailed them but no reply from their side.
I have searched all over internet and got know they are doing same things with almost every customer.
They first accept your prepaid order...

My account has been blocked for no reason stating due to suspicious behavior. It all happened like this i ordered food from some restaurant and it was too oily to be eaten so i rated 1 and asked them to do something. Neither did they provide me with some cashback nor did they do something. Now when i tried to open my account it is showing tht it is blocked or disabled due to suspicious behavior.
Please do something as i recently bought...

I placed an order on 5th july 2019. I have received bad food and completely spoiled food plus one order was missing. I tried to contact and they didn't response also after 1 hour one of agent assigned and he also close that chat.
I order food and paid 170, food delivered quickly, but there was low quantity and i think it was leftover food, because butter naan had white fungus, and also rice was bad, first i concerned about quantity...

How would you feel after you purchase the "gold membership" and after 2 months, the customer service executive tells you over chat that you are not a gold member on their records. Having gone through through this, i investigated further and found out that my membership is infact active and the executive thought it would be funny to harass a customer who not only buys the company's premium service but also is a frequent user of the same. If...

I have ordered from a restaurant named biryani blues which is at lajpat nagar 2. The problem i faced after ordering from the restaurant was i didn't get assigned to any delivery boy. So i called to the restaurant. First they responded and i asked them about the details of the delivery boy which i was supposed to be assigned. But the restaurant didn't respond. And i mistakenly pressed that i got my delivery. But i didn't get that order. And...

Hello
Are you guys making me fool
Is this is the service you provide to customers
Zomato eat money of customer is thus your company policy
I received wrong order they sent me chicken keema and sprite and when i contacted agents they are dumb that they didn't help me
When i am going to register complaint in police station you deleted my photos which i have sent so that i can't conpain
I told...

I received incorrect food so i asked either replacement and the this food back or give me refund because hotel gave me 2 same sabji so they were ready for refund but the credits didn't reflected my wallet after 1 day so i asked forcefully i want the credits but didn't receive the credits but they blocked my account and gave me the credits after 3 days. So i am asking the zomato team to unblock my account and the total amount of refund was...

I placed an order on 5th July 2019. The details of which are captured in the photo attachments. Zomato has charged me more than the amount charged by the hotel. In addition there is a separate delivery charge. Nowhere on the website is it mentioned that Zomato will add his profit margin over and above the MRP of the restaurant. This is a clear case of looting and cheating the customer by overcharging inexcess of MRP....

I have order from my nearby restaurant so that i can get the food faster but have not received the order, i have paid for it online and they have cancelled my order after that.

This kind of behavious is not good at all, yesterday night i have order and received the order after a long wait. These problems i am facing again n again, i am a regular customer but now i think i have to stop ordering from your site....

I have received bad food and completely spoiled food plus one order was missing.
Worst experience of my recent eva's pizza order. Few things which i wish to highlight
1. Delayed order - 17 members were waiting for pizza
2. One of the order was missed from the entire order
3. Because of one missed order, everyone was waiting for another order
4. Packaging issues - pizza topping were at the corner of box so...

Hi,

This is on 1st july, i had ordered cake for my 4years son's b'day through zomato (Order id - [protected]) and made the payment online.

Their delivery did not deliver the cake. He called me, but i could not answer as i was away. However, i tried reaching him back as soon as i saw the missed call but his number was not getting through.

He did not need to call as i was at home only waiting for...

I ordered food and was tracking it live continuously. As per tracking details it was still half an hour for valet to reach me. However, within few minutes they cancelled my order saying that i was not available at the address and my number was not reachable.

I tried customer chat support they denied my refund and said the food got wasted so they cannot refund. What kind of arrangement is this?

Totally disheartened...

U make fool of people... Biggest lier.. Cheater no word for u and ur service and ur customer representatives people
U must be on high but this service u r coming to one shop company without any customer for damm sure...
U r representatives just don't no how to solve issue they just know refund close the matter...
Useless people work in zomato. And management is like 10 fail......

To whom so ever it may concern

I place an order from Sethi barbeque at 8.34 pm. But I didn't receive my order. I tried to call Akash (the delivery boy) but the phone was continuously switched off. when I contacted the restaurant they said that the food has been picked up an hour ago. But I didn't receive it. And now I am getting the message that my food was delivered. This is how you treat your customers no chart support the...

Here is the thing, i have ordered my food from a restaurant and after waiting for about half an hour i called the zomato valet and he replied that i can’t deliver the food because of the app is not working. After this i wrote the issue to the agent and he was not able to provide me with any kind of solution by saying that because of the heavy traffic the valet is unable to deliver your order. My concern is that if your zomato valet is not...

Dear zomato,
This is to bring to your kind notice that on 14th june i ordered "spcl non veg thali" with order id : [protected] from lucknow zaika in gaur city 1.

The thali sent was not warm which resulted in tasteless food as it was non-veg. I called to the restaurant immediately regarding what he has sent and the restaurant agreed to send me a replacement order. As it was late night (11:00pm) so he said that the restaurant...

I have ordered my food through zomato, since my network is low the executive couldn't call me and he rejected my order after taking it from the restaurant. I was on the zomato app and i could see nothing regarding this and after half an hour or more i saw that. I was really pissed and repeated my order, burger king served me the same old stale food from my previous order and now zomato says that i don't get any refund as my network was down...

I ordered chicken roll, keema samosa and keema paratha, and I get only two paratha delivery boy said that ordered is finished so plz compromise and ask Zomato help care when I contract zomato I get reply after 20 mins and the reply was you put a complaint against zomato email and we will no longer talk with refund related issue My order id was #[protected]...