Zomato Complaints & Reviews

L ordered chicken roll, keema samosa and keema paratha, and I get only two paratha delivery boy said that ordered is finished so plz compromise and ask Zomato help care when I contract zomato i get reply after 20 mins and the reply was you put a complaint against zomato email and we will no longer talk with refund related issue My order id was #[protected]...

Zomato banned my account permanently without giving any proper explanation. The account had over 300 rs zomato credit which I had earned in two days due to wrong delivery of food and uncooked food. Now whenever I try to contact them they just respond with generic message without any proper explanation or proof. I had provided them with clear proofs with images that I had received wrong order or my food was uncooked, after that only they provided...

I placed my prepaid order and within 2 minutes got a notification via sms that something went wrong with order.

My order was cancelled (dont know by whome)

Customer care executive updated me that money will be refunded in 4-5 working days and later denied.

Zomato is not processing the order nor refunding the entire order amount.

Order id: [protected]...

Order ID: [protected]
This was my order on 2nd July 2019, I ordered 2 chicken biryani from oasis restaurant but it was not cooked properly and even the packing was not proper so food got spilled all over the cover. We contacted Zomato and they promised refund and Zomato credits and still we have to contact them everyday reminding about the refund. It's not yet credited to my account.

Order ID: [protected]
I ordered...

Dear Concerned Team,

This is in regards to order # [protected] and order [protected] dated 2nd July 2019 where both the orders were cancelled due to inability to manage the order by Zomato Operations team which ended up my entire family to cook food at 10:45 PM.

List of Events:

Order NO :[protected]
At 8:30 PM i order food worth INR751.97 from Rahhams against order # [protected]. After an hour...

On 1st july at 10.45 pm i ordered from zomato. I paid 735 rupees for a full plate of the dish and i only got a half plate worth 400 rupees. I asked for a refund but no action has been taken from their side. I'm continuously sending them mail for 2 days, but they stop responding and are ignoring this completely. They said this is not their mistake and can't do anything about it. I need the right thing to be done....

I have ordered something online from zomato and paid already for that order before i have received the order... My order id : [protected]

Delivery boy has come and was waiting for me to pick up the order in between only zomato has cancelled my order and when i asked for refund they are giving me an explanation about food wastage but what about my money..?

Such a pathetic service of zomato this is not expected...

Hi zomato,

I have ordered food with below order summary:

Order summary
Order id: [protected] date: 02 jul, 2019
Shubhamkaroti a
Chicken maharaja combo (1 x ₹160) ₹160
Tawa phulka roti (6 x ₹7) ₹42
Delivery charge ₹25
Promo - (Zomato) (₹80.80)
₹146.20

But the delivery boy had not delivered the food and the order summary is showing...

Dear sir,
This is regarding order no [protected], i participated in the "cricket" prediction offer. Before prediction, i rate the food, then after some time. I tried to predict the match but link of the same disappeared and unable to predict the game.

I raised the question to the concern person of tomato thru chatting link, but person sitting there is unable to help me to provide the link again or give me cash back...

I ordered 1 black forest cake and 4 pyaaz kachori from maosaji restaurant, bilaspur using zomato. Due to network issue, my phone couldn't be connected by the delivery guy and order got cancelled automatically. I tried calling the restaurant back to deliver the food and i was even ready to pay extra delivery fee required but they denied saying the order is cancelled and we have got back the order. If you want it just order again and pay the...

Yesterday i ordered sweets from new agrawal sweets, sapna sangeeta indore.
As soon as i filled the credentials my money got deducted but order was not placed.. My order number is.. Order number: [protected] and showing incomplete payment... Its been one day i have not received my money back...

I want my deducted amount to be refunded as soon as possible......

I ordered a meal from pizza chezza at 1:41 am and i got another msg at 1:54 am saying the order was on it’s way. At 2:08 am i got a msg from zomato saying the order was cancelled as their was no delivery boy available.
I connected with the zomato chat and told them my concerns on which the customer care guy told me that my area was marked unsafe due to which my order was not delivered.
I asked the guy if i order again from...

I have ordered 2 half half kg laddoo boxes from bikanervala through Zomato on 2nd July, 2019 at 7:52 pm and same has been delivered timely.
My order no. [protected]

But they guys have done mistake and send 1box of 1 kg instead of 2 half half kg boxes.

I have requested zomato to exchange this 1kg box with 2 half half kg boxes because I need to give this to someone.

But firstly they told that...

Hi

People need to stop using zomato..I placed an order on June 30th 2019 with order Id [protected] at 12.58am for rs 270..I accidentally selected the wrong item and placed the order..upon realizing my mistake at 12.59am a minute after placing the order I contacted zomato support to cancel the order...the order status in my history shows order rejected and that I owe zomato rs270 and I didn't receive any food..I asked 2 zomato...

I had ordered today post 3 pm while India Bangladesh match and after the first innings was over I thought of going back to choose 3 answers before 8:30 pm as by rules they have provided.But I was not showing me anything.I spoke to customer care he told me that once order is delivered you can not opt! What nonsense is this. stop duping customers like this and take us for a ride...in the name of cricket you guys have started one more mechanism...

Hello
This is first and worst experience I faced from a customer based organization
Firstly rider after confirming the address from me in phone reached somewhere else
And secondly he is charging on me for reaching wrong address.
Then the customer care and support team fitted the phone on his own without listening or solving my problem
I am regular customer of Zomato and for making my uncle's day special...

I had ordered food from Zomato on 26th June. They delivered food with food items completely outside and more looking like a pile of garbage. I complained to the delivery boy, how we can accept it. He told you can return food and took my mobile told he will assist and cancelled my order. The food was thrown to dustbin as it was not fit for consumption.

Later after multiple mails and chats I neither got refund and Zomato was...

I ordered Chicken burger order number [protected] of Rs.234.45 paid by paytm. I got Call from Zomato boy that his bike broke down and It will take
1.5 to 2hrs for delivery better you cancle your order you will get refund.

I cancled this order and chat with Zomato agent they ensured me that in 24-48 hrs you will get refund but stilli have not recived my refund...

Hello team,

I have ordered my food on 25th june vide order no [protected] amount 142.

Ordered meal was -
Half dal tadka-60
Half chana masala - 60
15 tandoori roti =75

In sequence of above i got food-
Half dal tadka
Half matar paneer while i ordered half chana masala
9 tandoori roti without butter and tight, while i ordered 15.
I informed to support...

First order had over spicy dum biryani, complained, got refund. Restaurant apologised, gave 2nd chance, oredered same with pre instructed, to improve and not to make over spicy. They gave over spicy again, are we taken for granted, my money is wasted, one food is still kept unopened. To proove... Asked on the spot to verify with customer support. I asked to take back and pay my amount.. Since u both cheated me... Looted my amount in the name...