Zomato Complaints & Reviews

#order id-[protected]
Problem is order is accepted in 2 secs if someone hits place order by mistake. Restaurant didnt prepare food for my order, even they didnt started on it as i have called them very same moment requesting not to prepare as order was not complete and i nee to re-order for which they accepted understanding my concern.

Then why false charges are been placed when restaurant even didnt started preparing order?

Rs 485 is not something small amount, if order would have been prepared i would have accepted these charges but try to understand this doesnt make sense to make pay for something which i didnt consume n even food was not prepared.

Dear team

I am working in zomato past two months. On the day of 9th july i logged in the system in zomato.

In one point of time my bike is repaired and not started so i put the offline in system... But i assigned by the order by the system.. This is not my mistake... It is purely technical fault.. I got one denials for me... It affected my account/payouts...

In one more point of time, i picked the order and delivered to the customer. On the way, my mobile get switched off by insufficient charge. Eventhough i completed the order i got dispute on this order. It is severly affected my account/payouts.

I have completed targets given by zomato also. But i didn't get my daily milestone pay & special ming incentives also for the day

I have raised complaints/tickets against these issues to zomato processing team. They promised to clear the issue on 14th july 2019 itself. But still the issues not yet solved. I have attached the screenshots of the conversation also.

I request you to resolve the issue and help to get my payout from zomato. Kindly do the needful

Thanks & regards
Vinothkumar
[protected]

I have ordered food at 12.30 am after 5 minutes i received a call from restaurant stating they are cancelling the order as they run out of item and i was told i will receive refund from zomato but in the morning after i emailed zomato for refund i received an email at 9.30 am stating food is delivered i am unable to contact both the restaurant and zomato over phone as and zomato is not responding to my emails i am attaching the proofs please verify the timings and resolve the issue kindly
Thanks
Vikrama

Hi, my order has not been delivered after confirming the order and taking the money saying delivery boy is not delivering coz its a black zone area. I hv been ordering food at this address for last couple of weeks, suddenly it is marked as black zone area and an insane delivery person told that he will not deliver and ur customer care told what to do if the delivery person is not agreeing to deliver, and we are refunding the amount, and when i asked that what to do now im hungry and waiting for the food. He gave a very sincere advice of ordering food from some other app. First of all i'm not responsible for all this if at all it is a freaking black zone or something then u should not accept the order in the first instance, and secondly if things were getting delivered earlier what happened this time, i want a proper action against that delivery guy and that idiotic customer care representative who did not took any initiative and acted helpless. My order number was [protected], if a proper resolution is not provided i'll sue the company, because it's a proper example of reckless and worst customer service. And this incident clearly shows that customers hunger and there time is of no value to you.

They have blocked me from doing chat... I have order food on zomato right now and it is late... I don’t know where my food is... I already paid for my food online... Already have food quality issue with in past and i don’t have an option than ordering online... I don’t know whom to call now... If they blocked me from doing chat how can i order food from now... I have asked for credit for my last order but they didn’t response and blocked without my permission... I hope someone will take some serious action so that we don’t have to experience such issues...

I ordered a vegetarian dish through Zomato and I received a non vegetarian dish. The customer care executive is not at all responding. I am a strict vegetarian and I received a non veg item and the zomato customer service is not even caring!!. Strict action needs to be taken against them to stop these kind of disasters from happening in the future.

Delivery boy has not call and my order is cancelled. The customer care excutive is giving reasons that I was unresponsive. I am from Pune. What is this? What happened if I haven't make payments n have selected cash on delivery options? This is completely cheating. I want my refund any way. Please take the necessary action against that delivery boy? I will never recommend anyone Zomato, and share my this bad experience with all.

Hi,

I had ordered mutton biryani from restraurant but i received chicken biryani. I tried to solve my issue with the customer support they are saying just a sorry this is will not happen again and when i said for a replacement for an order they are replying in this form "we have reviewed your account and regret to inform you that it reflects a high amount of credit activity based on your disputed order in the past hence we will not be able to make any adjustments in this case"

Did this sentence make sense itz not my fault that my credit activity is based this is the zomato fault that why yourl people are carried business with the foolish people who doesn't know which food or item to deliver that the zomato look out.

Even after complaining many times still they are doing the same problem and delevering the different items and kinldy take a severe against the customer supoort they dont know to solve the problem itz a worst support and also the main there is no call support.
Order no :- [protected]
Date : july, 13th 2019 at 8:49pm

Kindly solve my issue and take it as a higher priority and le them know how they are fooling with customers

Hi everyone, this is my personal experience with zomato for all time, the rider doesn't calls u hvae to call him and keep a track all the time and each one o[censored] might be aware of the video of th delivery. Boy eating food, i ordered this time i paid it online the rider didn't called. Cancelled the order by his own and now these zomato people are denying to refund me the amount as if i cancelled the order after that when i asked them to share the call logs that i was called and my number was not reachable they again denied since they knew it was they who are at fault here is the order id - [protected]

We ordered the food from Zomato, But there was missing one item so we immediately complained and sent the photo of the whole order, Then Zomato executive said that we will refund you the missing item value within 24 to 72 hours, When we did not get refund, then we again complained to him, we were told again the same thing that we will refund you within 24 to 27 hours. In this way we complained many times and we were always told the same but we have not been refunded till date and when we complained it to the Consumer Forum, So they have made my Account has been permanently blocked
Order no-[protected], Date-23.06.2019, time-02.53 PM

Yesterday i had ordered a meal worth rs.596 from ifc via zomato. After the delivery person was near my location i called him to mention again my location as he was on the opposite road. After a while i saw his position hadn't changed and when i called his phone was busy. He wasn't at my location. I called numerous times only to hear the busy tone and after that i saw my order was canceled.
I called the restaurant they couldn't help and when i the delivery person picked up he said that zomato had canceled my order.
Immediately i had emailed regarding the issue and chatted with the support. Next day i receive an email saying that my refund was denied according to their new policy which cancels order when customer is unresponsive.

I was sitting with my phone in hand, waiting for the person to call and at the same location where i had ordered a week or two before. There was no error on my part and he simply canceled the order and i am now not even getting the refund. This is outrageous and unacceptable. I have attached the proof that i had called the delivery person numerous times.

Zomato support request (735336)
This is regarding my order number: [protected]

I placed an order on june 21 at 9:16 pm for rs. 128, then 2 mins later this order was cancelled and no yet accepted by the restaurant, i cancelled it and placed anther order from other nirulas at 9:18. I was’nt notified of any cancellation fees being charges at the time of placing order. Few days later when i try placing another order these cancellation charges are automatically applied to the new order and are unreasonably being forced. This is’nt a matter of rs. 128 but a way o[censored]nreasonably harassing the customer. For further details pls reach out to me at reema. [protected]@gmail.com

On contacting the support team, they are just talking about the updated policy of zomato and don’t give any concrete solution or evidence of the chat that says i was informed about the cancellation charges.

My zomato account is blocked for ordering food. I had recently purchased gold membership and ever since then the customer care is also not reponding.

They say it is suspicious activity, I don't know what I have done.

I have written numerous mails to zomato but they just reply saying it can't be unblocked. This is unfair, after I have purchased membership, they won't refund also and I can't order food too.

Pls resolve. My no is [protected].

I would like to raise this complain against my order number [protected].
So basically the food never got delivered to me. This order was a pre paid order. The guy who was carrying my order called me a couple of times but i couldn't take his call as i was in the washroom but as soon as i got out i called him back and he said that my order has been cancelled. And i was like ok if it has been cancelled. Then again i got calls from the same guy he said that as the order has been cancelled i will get 4-5 calls and i am supposed to ignore them. I was like ok. Then when i checked my order status it showed that my order has been delivered. So i sent and complaint the very moment on chat. But there was no reply from your side as i waited. And later when i got reply the person from the chat insisted to talk to the delivery guy on conference call. Which i did.. And there at first he denied that he never said anything about my order being cancelled. Then when i said i have the call recorded he admitted that he said the order is about to be cancelled.
And the person trying to help solve this issue on the chat. Says i am supposed to write it all down and mail it as he cannot find a solution. So if he could not find any solution why on the first place he was asking me to take up a conference call and investigating. I am so much disappointed with zomato. Such a bad experience this one. First i get no food for the money i paid. Then i get harrassed this way.
Really very disappointed with zomato.

I ordered from zomato; order number: [protected]. I was not able to pick up the call from the zomato valet the very instant he called me for the order, but i did get back within 5 minutes of his call. The call made by the valet was at 1:09 pm, and my order was cancelled at 1:10 pm. When i got back to the valet, he didn't pick up the call. Then i reached to the restaurant and the owner claimed that the valet has run away with the food and he himself cannot contact him. The zomato team has now put cancellation fees. After sending numerous emails to them, they keep sending the same automated replies.

Hi,
I have ordered food from deepanshu restaurant indirapurum at 10:28 pm on 4th july, 2019 with order id [protected]. Zomato valet anil called me once only at 10:54 pm & i missed receiving his call bcz my phone was on silent bcz my 6 months old baby was sleeping, but i called him back within 5 mins & in that 5 mins i got to know that he has cancelled my order & refused to deliver my order bcz he has to complete his other orders delivery before 12am this is the reason given by him to me & he lied to me that he called me 7 times but he did not. Now my point here is if someone missed picking valet’s call that too for 5 mins only that means valet is having right to reject the order just bcz he is getting late for other orders to get it deliver. There must be some timeline to wait for the customer to pick the call or valet to move from the customer location moreover location & proper address is already mentioned online than if customer is not answering the call than valet has to reach directly to the customer’s location, otherwise what is the purpose of sharing location or address if customer has to answer the call everytime, although valet told me that he is rejecting my order & i will get my refund back.
So request you to please look into this issue & refund my money back as rs 365 is not a small amount to ignore just bcz of valet’s fault.

Also i need to file complaint against valet anil who put me into a trouble at night just bcz he was getting late. He can directly come to my place & rang the door bell bcz he was having my address but he is not a reliable resource if he is doing these type of things.
Why customers have to loose their money bcz of the valet’s fault bcz valet is getting late for other orders he didn’t came to the location & lied afterwards saying that he called so many times.

Kindly look into my issue & refund my money asap & please don’t ignore these type of customer’s concerns.

Thanks
Simran
[protected]

On 10th of july i ordered two items from zomato, chilly chicken dry and chicken gravy noodles, but instead got only one item from them, which was the chicken gravy noodles, i contacted them and they said that the money of sum 155 will be refunded but till now no money was refunded to me in my zomato credits, i also mailed them but to no avail, they only said that your mail was recorded...
it will be very helpful if you look into this matter, thank you in advance!

I had ordered from zomato on 16th june. The restaurant called up to say that they would not be able to deliver the order. But i had made the payment online already. I have been emailing zomato since then about the refund issue. But they've not been addressing the issue and claiming that the order had already delivered. I have also confirmed with the restaurant that order wasn't delivered.

Today date :11 july 2019 i ordered food with Zomato order number : [protected], after zomato taken the advance payment cancelled the order without delivery and given reason that could not delivered as customer not reachable, regarding this reason i called rider manjunath ([protected]), Zamato customer care ([protected]) 2 times and customer care chat support, restaurant +91-[protected] but no support from their end to deliver the order . i asked to provide the refund if order cannot be delivered but they denied . i will say this to zomato to stop this kind of scam and deliver the order to their customer or provide them the refund for their order . zomato cannot go ahead by this kind of scam trick . previous i ordered couple of order on same address but i will say i will not use this zomato app in future .

Randomly i open my account and i see its blocked. Seeing the reason marked as suspicious activity. And then when i call the service centre they tell me to write an apology letter for the same. Omg, never heard such a thing. What on earth is happening... What the reason for this customer abuse. It's a case of harrassment and fraudery. We associate as customers to these applications, not to be harrassed, what do you mean by suspicious account activity, incase a customer has an issue with an order, is that fraudery,,, and you accuse customers for that... You pathetic service providers..
I will make sure this is raised in right platforms and also zomato gives me an written apology for that for all this embarrassment.
Exct-riya - didnt take even my complt.