Zomato Complaints & Reviews

I placed an order of rs 160 from bismillah dhaba cafe with zomato. Money deducted but didn't received the order. Please respond at the earliest to the my complaint against the zomato food based company.. I tried to call zomato customer care number was not connected... Please credit my balance as soon as possible.. Even with my colleagues also same thing happened still we believed and placed order it's a waste app.....

Sir,
These people are refund my money since 11th june (The day when i ordered the food).
But i don't know how i haven't received any of it yet.
Everytime i contact them they tell me to wait for another 4-5 days or 24-48 hours (The same thing that they are taught).
Now what i don't get is how is it even possible that they started initiating my refund since 11th of june, then in enquired about it on 19th june, then...

At 10:31 pm i ordered my food from subway using zomato.. The time for delivery was 30 min, after 30 min i called the guy and asked him where is he since his location was very far from restaurant. He told his gps is not working but he is at the restaurant and also he asked whether the amount bus already been paid or not. Payment was done through paytm... After that i got notification that my order has been delivered. I called delivery guy...

Sir mera name brahmjeet kumar hai
Mera login no hai [protected] hai
Meri login i'd hai 285007
Mare location hai bulandshar
Mera office incharge ka name
Hai lalit sharma joki sir bulandshahr ma fraud kam kr raha hai

Sir mare id terminate ki gayi hai kyu
Office incharge bal rha hai ki apki id ab open nhi hogi kyu sir
Please request for u mare id open kr do please ma kam krna...

Order ids [protected] & [protected] i placed order two times, paid in advance, person did not put good effort to deliver it, did not contact, cancelled the order, charged me full amount and went back with food.
I am sure if it was not paid in advance they would try to deliver it but since they did not have to wait for payment, they just scammed me....

I am waiting for my refund for past 9 days. It is disgusting. You guys told me to mail you my concerns and you will solve the problem. But i believe you don't have the time to reply as well. I have heard a lot from you guys now. Now its hard to believe you guys. I am going to tweet about zomato and give worst feedback. And advice new customers not to install zomato. You guys don't know how to maintain your customers....

A month ago i ordered food from zomato, and paid 141, but food was terrible, the roti was uncooked and the paneer litearlly had 2 peices of paneer in it, that's why i complained about the restaurant, even after arguing for many hours, nearly 3 times, they did not refund my money, and that night zomato blocked all my account, when i mailed them they said that they are unable to unblock it again. I know why they blocked my account, one of zomato...

Ey,

It's really disgusting that i'm writing this to you.

Just want to tell you that i'm really fed up with your facilities and your delivery boy's.
They just manipulate us with no reason.

I've order at 9 pm on 21 june
My order id is [protected].

After 10 minutes delivery boy told me that due to some reason he reached my place in extra 15..20 minutes..
I said...

So some of the items from my order (On 20 june) were missing. I reported to customer care, and they mentioned the amount will be refund, and asked me to order again.
However its 28th june, and still it is not processed.

On speaking with customer care, they mentioned it will be processed by july 1st, and after that maybe few more days for bank to process it.

Why does zomato's process take 5-7 working days...

I have placed order on june 22, 2019 and app has picked wrong location which was my office location. After order has been placed (Order id - [protected]), i noticed that it has been ordered on my office address.

Then i called to the restaurant phone number which was incorrect so i spoke to delivery guy then he suggested me to come and pick the order from the location.

After 2 minutes of ordering he cancelled my...

I akanksha vora. I have ordered cake on 23 june and it was cancelled due to location problem and my amount still not refunded. Moreover zomato is not receiving my call and not responding about my complains. It's not about the money but they are not responding which is very unethical. Their customer support is always offline. Where else they are not attending calls....

This is regarding my order on 27th jun at 6.41 pm, i have ordered 6 pizza and 3 garlic bread. Your delivery boy called me at 7.29 and 7.30 pm, due to network problem he was not able to hear me, then i called back him at 7.32, 7.38, 7.39 pm, but unable to connect.
I checked on app, it says that the delivery was cancelled as he was unable to reach me. Then i immediately did a chat with one of your staff as you do not have option to call...

We placed an order rs. 410/-with zomato. Money deducted but can't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app providing cheap customer services to the customer... This waste app. Zomato customer care number was not connected... I refer my friends to not instal the app. If my friends already using the app then i would refer to delete the app...

I have order a food from zomato (Delhi) . From one more bite restaurant of RS 145.
On 27june2019. After few minutes of order I got a call from delivery boy to guide the location.. but he is unavailable to find location.. I also what's app him my location.. but he said that my location is different that show in GPS .. he refused to deliver my food on my location.. as zomato cc service also support him not to deliver AND even zomato...

Hi
I ordered from a restaurant in Bengaluru named Cake Zone as a birthday present for my friend. Order id [protected] dated 25 June. I entered the address as follows :
201-01, Colive Canberra,
5th Main Road, Abbaappa Layout, Stage 2nd, BTM 2nd Stage
560076
Bangalore

After some time I recieved a message that a rider has been assigned for my order. The rider called me and told me I have entered...

I placed an order with Zomato for a local Subway wrap. The food was poorly packed, without any proper outside covering and exposed to touch in this hot and humid weather.
Any contaminants on the delivery boys hands, and the bag he placed the food in, must have definitely been transferred to the food.
When I complained they simply refunded my money, deleted my review, and changed the order status to declined. I realized Zomato...

As per the mail revert you have written that "With regards to your concern, please be informed that Zomato doesn't support cancellation of the orders post confirmation by the restaurant". I cannot accept your logic at all of Zomato Not supporting the cancellation of the orders. As much as restaurant is your customer, the consumer also is who is using your application. If your cancellation charges were minimal, it would still be justifiable....

I have booked a order([protected]) at zomato on 24/06/2019 and the food was undelivered due to my mobile fall down in water and after it was not reachable as usually.
I have already spoke with consumer forum and my case id is 1403511 and the zomato person, zomato person told me yesterday 26/06/2019 they will not pay any refund on behalf the order.
My phone was suddenly fall in water and then I quickly set up the sim on my another...

I ordered from zomato kabuliwala ghaziaabd i applied promocode showing upto 40 % off i was paying through paytm bill was 116 as offer was applied i was asked to add money i added money when i paid finally they deducted 180 instead of 116 when i tried to cancel the order it was not there when i had chat with him they said cancelling order will cost you 180 rs as order is being prepared. When i asked the money difference they said its not possible.br...

Dear zomato,
This very unprofessional, i placed an order (Order no [protected]) on 22nd june ‘19 around 9:18 and i cancelled my order within 5 min even before restaurant has accepted my oder and no executive was assigned to my oder, now zomato are charging me whole order amount as penalty. So you penalising me for cancelling the order i never get.
Hopefully you will solve my problem.
Regards,
Kamal...