Zomato Complaints & Reviews

Respected sir/ma'am,
This is to bring to your kind notice that my account named abhishek dubey from [protected] with [protected]@gmail.com has been blocked for no reason or the other and because of this i can't enjoy the facilities provided by you which i bought recently.
Till yet i haven't used even once. Please do something i request you to show me the way so that i can enjoy/avail my facilities provided by you having bought tht membership. I'll really disturbed after this. Please do something at its earliest.
I know you would surely be helpful to me and give a positive response.

Hoping for a kind cooperation.
Thanking you.

Yours sincerely,
Abhishek dubey.
(A gold member)
Data attached my invoice receipt of gold membership which i bought recently and haven't used it yet.

I ordered food at 7 45, and expected arrival was 8 30, but there were no updates on zomato app. So i tried to contact their support team. They were not able to help. After 2.5 hours i get an update in app that food is delivered. But i have not received it. So support team restaurant and the delivery guy are cheating as group.
Also zomato support denied to refund of my money saying that food was delivered whereas it's clear that they are lying.

Last Sunday I have ordered food from Zomato online and paid 418 rupees, I have tired to track delivery boy from long time, called more than 10 times but he didn't responded. After long time he told I have cancelled your order as I didn't pick my phon where the truth is I didn't received a single call from Zomato. Initially I talked in Zomato chat and one of executive told I will get refund my full money and 100 rupees Zomato point for inconvenience. Today again I followed up with zomato executive over chat he told you will not get the 418 rupees, only 100 rupees we will credit at your Zomato account. I am really disappointed with the Zomato delivery service, I am a very frequent customer. But from today onwards I can't trust on Zomato. Without my fault I lost my 318 rupees because of the irresponsible delivery boy, and the Zomato executives didn't take any action on it. Really disappointed.

With regards to order nunber : [protected]

I ordered a combo only because it included french fries / nachos option.

After placing the ordered i contacted restaurant to confirm my option and they told french fries / nachos option is not available with the combo i selected (In zomato app it clearly mentions that it includes nachos / french fries)

I contacted support n they also confirmed that i will receive nachos as mentioned in the order description.

But i dint receive any nachos and only thing that zomato support tried to offer me is 36 rs for all the inconvenience and wrong order.

Seriously!!!

They have rejected my order. Without over dropping me the mail. Even the chat server employee is not responsive when i asked about my order. He simply informed me my order is got rejected.
1) how can my order get rejected before time
2) if he had reached why didn't he ring the bell of my door.
3) why did i was not informed when i asked about my order before even it got rejected.

Zomato is not even providing the refund for the order i have placed neither delivered the order.

Order number: [protected]

I have ordered food and paid the money also online, I didn't received any call from delivery boy and when I called the boy he didn't answered my call and also cancelled my order. Initially Zomato chat service told they will give my full money refund.As I didn't received money on time they are telling we will give only 100 rupees where I have paid 418 rupees. Horrible experience with zomato...

Hi team, i placed an order by mistake on 6 july 2019 at 11.43 am, order i'd is [protected] and i immediately cancelled the order at 11.46 am realising my mistake.
I contacted chat support and there they suggested to mail at [protected]@zomato.com stating my reason.
They have the authority to reverse the penalty as informed by chat support.
I did mailed at [protected]@zomato.com on 6.7.19 and after 50 hrs, i received a reply from tanu sharma (Agent of zomato) that they are unable to reverse the charges due to order wastage by the restaurant.
The order contained 3 no's. Of dosa combo and having said that it is impossible to prepare the whole order within 3 mins of placing an order.
It is absurt.
Zomato is claiming full order value which is highly unjustified.
I have not consumed any single portion of the order, so question of full order value i's totally wrong policy from zomato.
Point to note that when restaurant cancels any order which i placed in past occasion, customer is not compensated for the time value of money lost.
Zomato should be transparent to their merchants and customers equally.
Please request to reverse the penalty for the order i'd [protected]

We had ordered 35 kachori and 35 rasamalai for our company on 7th july. We received the kachoris but not the rasamalai worth rs. 1050/-. I have received a revert from your team that the order was in tact and delivered with all items.

I would like to know why do we have to complain if we have received the order?

Please look into this and take necessary action

Order id: [protected], i ordered food on zomato the valet cancelled the order as my aunt picked the call and talked in tamil. He was still at the door as shown on map. I went and asked him to give the order. He said he cancelled it as he couldn't understand telugu. He could not tell difference between tamil and telugu but he cancelled the order. He said he will return the order at restaurant and i could go and pick it from there. I reached the restaurant but it was never returned. Valet name yogesh phatak. Valet number - [protected]. Location nashik maharashtra

I had order of chutney tikka from hotel jazz bistro, baga, goa on 22nd june 2019.in menu it was listed under veg menu but hotel & zomato delivered non-veg order.
I had word with hotel. They said it is non veg item. But in menu card it was listed in veg section. Very disappointing. Rated that hotel as one start on zomato as well.
Please check attached images.

I am regular user of zomato. My orders gets delivered to my home address regularly. On 9 july at 12.15. I placed the order with empire restaurant sheshadripuram bangalore. The delivery person called and said that the address is wrong and then they cancelled the order. I told him over the phone that the address is correct and the orders gets delivered regularly. He was very rude and said that he cannot deliver the order. Later i got the message that he tried to deliver but the address was wrong. I will not get the refund for it. The location on zomato showed that he even did not move from the restaurant. The order which i placed next from different restaurant got delivered. Order number with issue :[protected]. I want action taken for the rude behavior and cheating

Date of incident: 8th july 2019
Order number: [protected]

Full description of the incident:
I ordered a fire-me-up non veg pizza from mojo pizza via zomato.
They delivered a tex-mex (Veg) pizza.
When i got in touch with support and asked for a refund, they refused to give a refund and instead said they can give me zomato credits which i can use only in zomato.

This isn't the first time i've had an experience with zomato, and i don't wanna lock up 800 odd bucks in this # app. I'd rather use them in swiggy or some other app.

Not only did they refuse to refund the money, but the support agent even refused to email me the transcript of the chat where he refused me.

Desired resolution: get my money back in the mode it was paid (Bank account) and not zomato credits

Hello
I have received wrong order. I ordered chicken wrap combo but they delivered me veg combo without fries and cold drink
When i reached you and also shared photo with you but your agent so much dumb that there is no limit
They keep on repeating the same words. Is this is the way to treat your customers
Is this is zomato policy to serve customers to waste their money and time
I wasred my money on vegcombo.
Are you guys making customers fool. I strictly want my refund regarding the order otherwise i will have to take this order to consumer court or higher court
If you talk to the restaurant then please make me on conference call
And don't try teach me about feedback
I strictly want my refund regarding the order
Thank you
Order id:[protected]

The delivery person denied to deliver at my address. However the same order from the same restaurant was earlier delivered twice at the same address.
I even went to take order in my car to the location mentioned by the delivery boy. I was waiting and I received a message of order cancelled. the person was talking rudely too.
The company should take action regarding the same.

For order number [protected]. The delivery boy did not come for delivery, and zomato is denying refund for the same. I dont understand are we still in the age where we sould not trust zomato and should'nt do online payment and rely only on cod orders.
I am really disappointed.
Zomato seriosly needs to review its policies or the extortion like this wont go on for a long time.

Respected sir/madame
I am first time your (Zomato) person number [protected] call pick my call but repeat 2nd 3rd time not picking my calls why
All proof i know
I send the proof below document check sir/madame

My name vijay my place t. Nagar.

Yesterday i order zomato food not coming zomato person i paid food amount not responsible for zomato

I first time calling zomato person call picked 2nd, 3rd time calling not picked my call not responsible
My payment not responsible for zomato help sir/madame
My payment not refund help sir/madame
I mindly disturb this food application

I calling voice proof i mentioned documents so check help sir/madame

I want justice help
Sir/madame

Regards
Vijay
[protected]

Order summary
Order id: [protected] date: 07 jul, 2019
735, anna salai, near tvs bus stop, anna salai, chennai, tamil nadu 600002
Egg biryani (1 x ₹130) ₹130
Delivery charge ₹15
Taxes ₹4.89
Promo - (Zomato) (₹52)
₹97.89

Let me first add my order against which i am complaining here.
Order no. [protected]
Dosa that i got from here contains rotten and smelling stuffings of potatoes and also sambar is full of oil means lot's of oil was there.
Utpam is half burned and hal[censored]ncooked and quality of food is very bad.
Food is resting in dustbin highly unsatisfied.
Help

I want to draw your kind attention i have order on 7 july 2019 to zomato app and pay online payment rupees 788 through card. I have wait 45 minute to order but zomato delivery boy say that your order is cancel. And then i call the restaurant they say me that on behalf of restaurant no order cancel please ask zomato for this order.
Mobile [protected]

Hello
I had received wrong order and i complaint you then after a long debate your agent provided me the refund and also added 28 credits
But its been 2 days i didn't get my refund then I contacted your agent but he refused that any refund is initiated
I captured screenshot also and i am sending it to you
If i didn't get my refund i will take this screenshot to police station and consumer court
Your agent replied to me when i wrote email and her name is bhawanayou guys are making me fool
She is telling me that she will not give me refund
Then why you guys promised me
She said its miscommunication
Its not my fault its your fault
I strictly want my refund regarding the order otherwise I will take very strong action and will move to court
Order id [protected]
I am also adding photo for proof

Dear Sir/Madam,

I had ordered food from Chinese Hut, Ground Floor, Shivam Chamber, Opp Sani Mandir, Sector 41, Noida through Zomato yesterday for Rs.1483.50 and the Order ID was [protected] (copy attached at Exhibit 1). The order was confirmed by Restaurant Owner Mr. Vicki (mobile No. [protected]). Advised him not to make food spicy which he confirmed to do so.
Got a call from Mr. Dharmendra Kumar, Restaurant Manager that the food is on the way (Exhibit 2).
The food delivered at 9:55 pm by rider Deepak, mobile no. [protected] (exhibit 3) was momos only. This was immediately conveyed to owner Mr. Vicki (called him continuously 9 times from 2214 hours till 2306 hours for resolving the issue). Mr. Vicki said this was a mistake on the part of the delivery boy and was advised to lodge a complaint on my feedback (which I did).
Mr. Dharmendra Kumar, The Restaurant Manager also called saying that the original food ordered is being sent by another Zomato delivery boy.
At 1115 hours (exhibit 3) Mr. Deepak Kumar the Rider for Zomato delivered the food which was what we had not ordered. The food delivered was One Plate Chicken Noodles, One Plate Chilli Chicken and Chicken Sweet Corn Soup (exhibit 4) which was short supply than what I had ordered.
I tried calling Mr. Vicki on his mobile at 2321 hours and 2330 hours. There was no response from his mobile.
Called Zomato Bengaluru on [protected] at 0955 hours and Zomato Delhi[protected] at 2256 and 2257 hours no response.
Would appreciate if the above complaint is taken at appropriate level so that Zomato cannot absolve itself from its responsibility that food has been delivered and Chinese Hit Restaurant is penalised intentionally for their fraudulent services.
Manas Pattanaik, Noida Sector 78