Zomato Complaints & Reviews

Order number [protected].. I had ordered a combo which contained cold drink as well however i didn't receive any... When i tried to get in touch with the chat support they informed as i had received many credit they can't help me.. Now my question is who gave me the credit and why?? Did i asked for it or they gave me to to compensate their mistake. Now when again i am contacting them for a issue created by them why aren't they willing to help.. I tried calling the restaurant but unfortunately it was closed hence could not contact them and the delivery guy didn't had any cold drink for my parcel.. Who is responsible for the situation is it me?? Why am i denied help?? I paid online thinking that i will have my food without tnsn now who will give back my money which was taken as a cold drink was included.. It simply means they do this to steal money from the customer and to cheat them.. The credits they gave it was all for genuine reason not that i asked for.. If this is the way then i have to go to twitter facebook and instagram so that my friends and family along with their friends and family are aware of the cheapness from zomato.

सर zomoto का खाना ख़राब था तो हमने उनके कहे अनुसार फोटो भेजी जो उन्होंने verify कर लिया और 107 rs में से 26 rs उसी टाइम वापस किया और कहा की बांकी 24 से 48 घंटे में आजाएगे
मैंने wait किया।
लेकिन अब वो पैसा देने में बहाने कर रहे हैं
बार बार नया बन्दा बात करता है और पूरा detail सुरु से पूंछता है time pass करता है बाद में कहता है 24 घंटे और wait karo
Kindly help on this
My registered number [protected]
I have attached pics of chat and order

Hi,
This is roshni madhyan and i recently placed an order online from mobile app from zomato for which i paid it through my debit card; my order no. [protected] i was asked to pay rs. 149 after applying coupon code but the amount debited is rs. 249.
This is unethical and we as a trusted consumer don’t expect this and thus leads to cheating in this sense.

Kindly help with a proper solution.

Hoping for a favourable response.

Thank you!

Ordered a shake from brown sugar cafe, new delhi on 2nd july'2019, which was prepaid through paytm. Order #[protected]. The order was picked up from the cafe but not delivered and the delivery agent's no. Provided was switched off (Confirmed by both, the cafe and the zomato chat team). On putting up the issue with zomato assurance was given to look into the matter and take action. Nobody contacted thereafter. On asking again assurance was given that whole amount will be refunded alongwith extra 50 zomato credits for their mistake. However, only 50 credits as a token were refunded and even after 5 repeated attempts on chat and 2 e-mails, the actual amount has still not been refunded. Everytime the same excuse is provided that it was initiated but not done due to some technical issue. Have all the chats as well. Did not expect such poor consumer service from zomato.

At the last night i order a cake at july 19/2019 at 7.27 pm my order no. Is [protected] payment paid by paytm [protected] by this number the cake is smelly and expiry taste is so bad i complaint this on zomato chat they will said to give me photo i will send photo and they will not taking action they make me fool at since last night i told them my problem mamy times but they do nothing regright my problem

I had ordered (Id:[protected]) for an amount of 2351.26 on 13th jul, 2019 with the instructions of delivering the same on 15th july.
The order was accepted and i had received the confirmation of the order being placed. The next hour i got a call from zomato customer care to cancel the order as the order should be placed the same day.
With this message i had cancelled my order and got a confirmation message of "amount refund will...

What kind of guidelines zomato has in place.. Newly registered users who have never ordered from zomato, how can they write a review..

Remove these immediately after checking thoroughly if they ever placed any order, otherwise will be reporting the same..

See below for example:

https://www.zomato.com/users/sachin-saoji[protected]
https://www.zomato.com/users/sagar-chandanshive[protected]
https://www.zomato.com/users/prashant-sapkal[protected]
https://www.zomato.com/users/dheeraj[protected]
https://www.zomato.com/users/rajesh-singh[protected]
https://www.zomato.com/users/raju-singh[protected]
https://www.zomato.com/users/kapil-dev[protected]
https://www.zomato.com/users/prakop-samal[protected]

Zomato app chooses the wrong address for my food. When i called the zomato team to change the address as it was taken wrong by the app, they cancelled my order and told me my money will not be refunded. I neither got the food nor the refund money which costs me rs. 235. Later when i complain using the email to zomato team they told me it's not in their policy to refund my money. They are saying it's my mistake which is actually their mistake. They choose the wrong address for my food delivery.

I have ordered mcspicy burger from mcdonald's through zomato on 19/07. Initally i didn't noticed the taxes column.
After ordered i have checked the charges.
I was astonished that mcdonald charging 33.43 rs for packing!!!

When i have checked that zomato customer care, they didn't send the restaurant bill and just saying simply restaurant charging for it..

I have attached image the world...

I have made an order from biryani box restaurant near my area. After 40 mins i tried reaching out to the delivery boy but his phone was switched off. So complained same with zomato through chat support. They too tried to reach him and could not as his phone was switched off. Later after 30 mins zomato offered me for arrange of another meal. I said yes make it quick as it is already late. After that there was no reply from the chat support no meal nothing.

Ordered aroma's spl chicken biryani from aroma's hyderabad house (Order no. - [protected]) on zomato website.
When i received food it was only rice no chicken. Got in touch with restaurant, they said call to zomato customer care. When i called zomato, they didn't want to listen and said that they can't do anything.

Such a pathetic customer service they have. Zomato is a pathetic money snatcher company.

I ordered chicken dum biryani from go biryani and the chicken is stale! It’s clearly not fresh and smells rotten.. Complained to the restaurant and the guys are coming to see it for themselves
Zomato says there has been too much credit activity so we cannot look into the case! What the # is this! Should i go to the police for sending me rotten food?
I always tell zomato not to not send me credits!
In the last two days when i have ordered food the restaurant is either accepting the order and then cancelling it or some other issue?
Why should i pay for it?? Yesterday too the restaurant accepted my order and cancelled it because it was late and going to close! Is it my fault?
Otherwise the zomato carrier guy destroys the food or the restaurant doesn’t pack it well and the whole food is either received split or something!! Is it my fault? Why will i pay for it??
And when i’m trying to talk to zomato support
They tell me too much of credit activity! What the #???
I m trying to tell them to call me so that i can atleast explain the issue but zomato doesn’t respond!
I’m a zomato gold member! I don’t need ur #en credits! Okay?
Refund is when u don’t provide the quality and quantity of food that u promise!
What am i supposed to do when u don’t do ur work properly!
Should i eat the rotten food and die?
I am going to make this viral..!!!

On 16th july 2019 i ordered some food items from choudhary sweet shop nangal distt rupnagar punjab as order is not confirmed by the shopkeeper... Nd the item is not cod i had already paid the amount of rupees 160... Nd the amount had been deducted from account but it been 3 days still the amount is not refunded in my account why... Plz tell when it will be done???

I’m a regular user of zomato’s services and this recent issue i have faced is just not only disappointing but also extremely unprofessional as well.

This was an emergency order for someone and the app automatically detected my current location despite me putting the right address for chhattarpur where i wanted to get it delivered. I asked the delivery boy if he could ask if the address can be changed since zomato doesn’t have a customer care number. He said that it won’t be possible so i asked him to give me my order and that i would arrange a delivery myself. First he refused and we argued because i did not undeywhy he was refusing to give me my pre paid order. Turns out the delivery boy had canceled my order without my permission while on the call! I was stamding right there accepting my order and he cancelled it and now zomato refuses to give me my refund!

Not only is this unfair but how unprofessional is this?! The order was more important as it was for someone sick so i had to reorder it anyway but this is honestly so shocking! From a huge company like zomato, this kind of customer service is just disappointing.

Pfa screenshots of the chat as well.

I placed an order which was mid-way to my house, but it was suddenly cancelled. I did not do so, but i got a mail saying that i had cancelled it and no refund is possible. I am unable to contact zomato on any of their listed numbers or on zomato chat, nor their email. The cancellation is outrageous and the email they have sent says that i will not be offered a refund. Please help me resolve this.

I ordered food from near by restaurant just 10 mins from my place. I was tracking delivery guy continuesly. Still he cancellled my order. When I inquired he is saying my phone was not reachable so he cancelled.

If address is already provided on the app with Google Map, I don't understand why they need to call again. He could have just delivered food on the address. He just wanted to take the food and that's why he cancelled.
More pathetic than this is the customer care service. They are not even to ready to listen what I am saying. I was promised for a callback but never received any. Customer care reps are only talking abt terms and conditions. There was no investigation done so far. And no refund was initiated so far.
How can you trust such a service where they don't want to even listen to their customers. Creating terms and conditions for their convieniec Most pathetic customer service i have seen ever.

Hi,

I just order today from your app. Order I'd [protected]. Your rider contact me only 2times I was on another call and in just 5min he cancelled my order. What type of service you have. I want my order or refund my amount

Above mail send by me yesterday
Below reply from Zomato

Hi Shibali,

Hope you are doing well.

This mail is regarding your order ID- [protected].

We would like to inform you that according to new policies of Zomato if the order gets cancelled because of the customer being unresponsive at the time of delivery, a cancellation charge is levied as the food is already prepared/dispatched.

Our delivery executive as well as our support team tried reaching out to you multiple times but you were unresponsive to the calls. Hence, the order was cancelled. We would request you to avoid such incidents as it leads to food wastage.

Please feel free to reach out to us on our in-app chat support for any query.

Regards,

I just have one question

I just got call from Zomato team 2 times when I was on another call and with in 5min he cancelled my order.and my number is contactable. Means you are saying that if I ordered from Zomato till order delivered to me I don't have permission to get calls or call anyone.

What a service you guys have.

In Zomato app it is showing that my contact as well as address is not reachable which is not correct .

You check my previous order how much time I ordered on same address and all time it got delivered.

I want my money back because it's not my fault.
And if you are saying your executive called me many times kindly share the details to me.
After got massage I immediately called him for same but he was shouting on me.
I will go and complaint to consumer court for same.
I need proper explanation on the same.
This is very bad experience I got from Zomato.
You find snapshot of your app it is showing that I was not available To collect food At mentioned address and also I was not contactable.which is not correct I will share my office in and out time details with you.
I was available there

I also attached snapshots of my previous few order which got delivered on same address. Food was delivered more than 15times on same address.
Then why it was not delivered yesterday.

Your peoples are lying. If you provide such kind of service to your customers then you will loos them.

I need proper explaination from you guys.

I can understand I didn't picked up calls 2 times but address was correct and anyone can easily reached their but still your rider lying.

I need proper action on the same

I have ordered food through zomato order no.[protected] dtd. 11.07.19 with restaurant name boxmeal noida by paying prepaid through card, but without even delivering the meal to the mentioned address my order got cancelled. When i called the delivery boy he refused to deliver as it is already cancelled due to non availability of customer outside the society. How unprofessional this reply was when a customer himself is calling and waiting at the address by paying in advance. I have been told by zomato that i will get refund as per customer care chat support but till today i have not recieved it. I have confirmed by the security guard at my society that no one entered inside the building from zomato. And when i have mentioned the full address including flat number why did the delivery boy mentioned that he visited outside the apartment only,
If due to any reason if delivery boy is unable to reach the destination is it customers fault. I am utterly disappointed by this experience through zomato.

Dear sir,

We have booked the order from zomato with [protected] for the items listed below:-

1. Dal tadka
2. Paneer do pyaza
3. Tandoori roti

The total amount of the above is rs.208. Whereas amount had been deducted from our account at the time of booking and items were not delivered and zomato rider denied to deliver the item at the address mentioned in the attached pic and zomato is imposing some deduction on the total amount.

As a customer, we do not expect such kind of services from zomato which has no meaning and during making the contacts with zomato, no response and given details of the phone number were not reachable/not in use.

Hence you're requested to take up the matter seriously with zomato. We're looking for compensation against this misbehave.

You can contact me on +91-[protected]

On 13 july i placed a order through zomato by making prepayment, i was waiting for my order after half hour i received message that my order got cancelled due to non responsive on call. I was shocked to see message in just 5mins i contacted zomato customer chat service as now they do not provide call support. They said delivery boy tried but did not got any response so it got cancelled i told him deliver it now as i have already paid but he said already got cancelled so can't do anything. I was not worried as i thought i will get my refund but i got message that a penalty was applied for the complete order which was shocking for me. I had tried getting in touch with them multiple times but they are just giving automated reply