Zomato Complaints & Reviews

I placed an order on 28 Jun for an item and a coke worth 90 INR, the coke was never delivered, I had a chat with their executive who told me to write a mail, which I did.
All that happened after that was an apology mail from Zomato 3 days later.
No refund was issued.
This is basically stealing customer's money, today I had a chat with the executive again and he said he can't do anything and abruptly closed the chat.br...

I ordered food via zomato. But i foregate to us promo code. Within a minute, i contact to customer care and told him that i foregate to use my promo code and i have paid payment via paytm. Now i want to cancelled the order and refund the amount. The officer confirm to me that i (Officer) cancelled the order and your refund will be transfer in your vallate within 24-48 hours.
Now today i saw status of my compliant. There are a message...

Hi zomato,
Hey i am order some food on 20-june 2019.
My order id - [protected]
I m order some food from your appliaction but there is no communication between dilivery boy an me and from your side my order was cancelled and my money was not refund to my account. Please refund my money as soon as possible otherwise i will go for legal proccess against this.
And dilivery boy was not wait for a while to contact again...

I placed order on zomato at 6:42 pm and didn't get any update till 7:20 pm so i contacted customer care and they told me that your order is marked delayed and you will get refund. But when i didn't get any refund and contacted customer service again then he told me that we can't give you refund and can only give 50 rs zomato credit.
Third class behaviour of customer care.
And this happened to me for the second time.
You...

Details: order number - [protected]. Food ordered on 19th june 2019 of rs 165.50. Paneer banjara dum biryani from restaurant known as dum matka from goregaon east. Phone number [protected]

I ordered veg biryani from restaurant in goregaon mumbai known as dum matka. Order was supposed to be delivered at work place. So chances are rare that they can reach me on my cell phone. That's why we mention office landline number with delivery...

I am writing this complaint for the issue with the refund. I ordered food from abhinandan hotel on 21st june 2019 from zomato app of rs 335 (Debit card payment). The restaurant was closed. So i had call received call from zomato representative that the order has been cancelled and refund will be initiated between 4-7 days. But it's 30th june today and still money has not been credited from my account. How can the app allow to order and debit...

I don't understand this logic. I am ordering something for 200 rupees and when i want to cancel it, you are asking me to pay the same amount just for cancelling?! The minimum amount for cancelling an order is 75 which is understandable. But how are you jumping straight to 200? Now i can't even cancel my order because it literally does not make any kind of sense!!...

Sir mujhe zomato delivery boy se terminate kar diya gya hai or reason bhi galat btaya hai.. Ki maine fake orders kiye hai.. Meri logging i'd [protected] hai jamshedpur se.. Maine job ke liye nayi bike li thi company ne rojgaar dekar hmko dhoka kiya apna kaam nikal kar hmlogo ko baitha diya.. Kya humlogo ke paas koi rights nai kya... Kripya karke majboori ko smjhe meri bina notice ke kisi ki job chin lena galat hai.....

My name is santhanam. First of all please find the attached snapshot of my order details. I am the one who has planned to celebrate this sunday with my family and i thought to order food through zomato. However everything has been spoiled with in 2 minutes by your team. Because your delivery person has called me at 10.02 a. M that time i am in some other work. I have called him back at 10.03 a. M but he said order has been cancelled but he...

We placed an order through zomato order number is[protected]; it was an ultimate bucket from kfc. We kept waiting for order delivery since last 30 minutes and after 30 minutes they told us that kfc rejected the order but when we checked with kfc they told us that zomato cancelles the order themselves. We made an online payment and we requested for refund they told us that we need to wait. It is such an agony that we first waited for the food...

I am writing this complaint regarding one of my order placed on 21st Jun 2019 from Biryani Blues.I have never experienced such a bad experience from Zomato earlier.Due to some technical glitch from your end, the order was placed twice and the money got deducted from my account. I have made an order amounting to 1627.30 rupees.Just after that I immediately called the Biryani blues outlet and asked him to cancel the order as there was some...

Order placed at 7.40PM and cancelled within a minute at 7.41, due to change in plans, on chat support they said to drop email to customer care they'd help with refund, till day I'm waiting for the refund. They've totally unexpected, and unfair trade practices and exploit customer's trust, this is not the first time I've faced issues here.. kindly help...

Worst service ever experienced with zomato back to back two days. I ordered some food on 28 june 2019 from
Downtown granny's dhaba
Sector 20, chandigarh
Order number: [protected]
But no one came for delivery, we ourselves had to go to the restaurant to collect our food and in the billing delivery charges were their.
Again on 29 jun, 2019
Order id: [protected]
Food was ordered from the same place,...

I order food on zomato on 29/06/2019 by 2:57 pm
Order number : [protected]
I paid in through paytm at rs 97 /-
Delivery address mojo tv, road no 5, banjarahills, hyderabad.

Order taken by taqi (Contact no : [protected])...

I have called him so manytimes regarding my delivery but his number has switched off...

I have called several times to zomato customer care but theyr't respond..br...

Hi,

Order #[protected] is being shown as delivered but i didn't receive the order but payment was done online.
I called up the rider ph :[protected], arshad but his mobile was switched off.

I contacted your customer care but got no help, they told the rider has switched off his mobile (Attaching the conversation and also location of the rider when it is being shown as delivered)...

I have used this app a lot of times but at least 4-5 times i have ordered food and after waiting for a minimum of an hour in each case i have been told my order is cancelled and the amount will be refunded only after 5-7 working days. If they cant delivery why the hell do they accept the order in the first place. They cut the amount for the order immediately but then cancel the order and refund the amount only after 5-7 working days. They...

I have ordered from KFC unfortunately my phone number don't response. I go to KFC with in 20mnt I collect delivery boy phone number and I call him but he do very bad behavior with me he said he don't know about my order because my phone number don't respond. I have one question why he don't back the order in KFC why he don't wait atleast 30mint for me...why he ate my order....

ORDER NO [protected]
My order has Not been delivered by the restaurant FIRANGI BAKE in Secunderabad. Its cheating and pathetic service and not expected from ZOMATO. Despite speaking twice with Firangi Bake call center they said of refunding amount after few days. I have ordered food, what will I do with refund?
The delivery boy has called me thrice and now says that he cannot come to deliver.
PL take action. I have been...

People pay attention please, if you dont want to loose large amount of money to zomato please read.
Tldr: zomato is asking people to pay cancellation fee for the order i already paid for and ate. Delivery boys are scamming people and customer care is ful of kinds who do not want to help you one bit.

Order id-[protected]
I have been zomato customer for long time and i order from them here and there, 4 days ago i...

This is in reference to my order dated 27th june # no. [protected]

The order was not delivered, the runner said he tried calling me, although he did not reach the address i had provided, i was waiting. When i saw the missed call i called back and the runner said zomato cancelled my order because i did not answer the call.

When i tried to contact the support to get the food back they said i have cancelled the...