Zomato Complaints & Reviews

My account is showing blocked not sure why
My email id is [protected]@gmail.com
Not sure why this is blocked.
No details are coming while opening zomato
I have made this request below is the request no.

Request number is 21012844.

Last order i'd it will help you to identify my account that i am looking for to activate.
Order id: [protected]...

My order no. [protected] dated 13th june at 8.40pm from foodie cafe and restaurant.
The order wasn't ever delivered they promised to refund my money on 13th jun. But money isn't refunded and now i cannot contact zomato services regarding my issue.
I have been cheated. Kindly help me
I have been cheated even before but i dont have records for those orders.
I want real and fast complaint against zomato app. There...

Hi

I have ordered food in zomato today and in first order [protected] the status shown payment incomplete.

So went with order again and this time order was successful but delivery time is too high so i did cancel this order. Ordered third time in near by restaurant

After 30 mins for first order i got confirmation that order is placed. But i have another order placed. So i have to canceled this....

[protected] this order has not accepted by server
[protected] this order was accepted from same restaurant same food items same amount as the first rejected order online payment was done for the completed order later i noticed money from my account has been deducted twice from my account.

[protected] this order has not accepted by server
[protected] this order was accepted from same restaurant same food items same...

I had ordered choco bite family pack from “natural ice cream” on 16th jun @ 11:20 pm with order id: [protected].

While tracking my order using the zomato app after 20 mins, i tried calling the naturals ice cream shop but no one picked up the phone, then i called up the delivery boy to enquire regarding the status of my order. The delivery boy mentioned that he had reached to a different branch of natural ice cream @ mahavir...

I ordered my food, order was worth rs275, i called the guy at 4:51, according to the map he was standing outside, i said that i m coming outside please wait, when i came back i saw him going in his bike, i even called him, and he didnt stop, i looked at the app, he had already cancelled the order. He told me he is outside and i can take my order, he cut my phone, cancelled the order and ran away also blocked my number, after which i talked...

I have paid for an order [protected] on 31 may using an offer by which i was supposed to get cash back during the world cup promotion scheme. There were technical issues from zomato side so-called real-time issue as mentioned by there orders team on mail, hence i was not given offer at the time. I had request zomato team by mails and their support to provide me benefits of the offer as mentioned in the scheme. Zomato team is not providing...

I have ordered from zomato and gets incorrect order, they assure me that you will get credit in your account but after waiting 10 day they just blocked my account instead of giving me credit. They just answering like computer written answer. They are not understanding what customer wants to talk, even though they are not reading what customer has written in complaint form....

Sir my order no. Is [protected]
I've placed an order from box office and i am very unsatisfied with your service and behavior.
Your delivery boy not delivered my stuff and instead of reaching at my delivery address which is at agya nagar he reached at vidya nagar and after that he cancelled my order.

Even then your team is charging plenty on me. Why would i give penalties because of his fault?

I...

Sir my order no. Is [protected]
I've placed an order from box office and i am very unsatisfied with your service and behavior.
Your delivery boy not delivered my stuff and instead of reaching at my delivery address which is at agya nagar he reached at vidya nagar and after that he cancelled my order.

Even then your team is charging plenty on me. Why would i give penalties because of his fault?

I...

Hello i have ordered food from zomato and i recieved a very very bad food !! .. it was smelling very badly and couldnt eat at all !! .. i have ordered from red chilly restuarant from zomato which is in bhavnagar city in gujarat state .. i have ordered specially thali and all the items in it were smelling very badly and the food was rotten .. My mom had to threw the Food directly into the dustbin ..only roti were left so i took pic of that...

Today we ordered food through zomato as cod and after placing the order we received the call from the restaurant person side where he stated that he would not come at our location for delivery because he was not feeling safe. However earlier several order we have placed at this same time and we received delivery but this time delivery person misbehaved and denied for delivery and requested to us for order cancellation from my side. Then we...

Shameful service!!!

We ordered one veg and one non veg pizza. We received both non veg pizza. My partner who is pure veg person ate non veg food assuming one pizza is veg. You guys suck. After raising issue with support they responded to wait and no response after that at all.

Details of the order:
Order summary
Order id: [protected] date: 23 jun, 2019
D1002 laxmi deep, wakad

Tereyaki...

I ordered for kadhai paneer on box meal sec 62 noida from my address scc sapphire rajnagar extension to which they accepted but delivery boy called me and said ur location is coming in indirapuram and i won't deliver the food at ur address. Customer care executive also talked to me rudely. I want my money back asap because i paid for something which i never got....

How can zomato charge me when my food was not at all delivered to me by saying the given address is wrong. There is a navigation problem in theirr system and the same had been accepted by the customer care person in call. This is my first experience with zomato and it is very very worst. I was ready to give extra amount to the delivery person if he attempted to delivery my food. This is ridiculous
They can't make a person wait for...

I have paid for an order[protected] and the offer was that i will get cashback using paytmupi. I never got that and every time zomato support says it will reflect in 24 to 48 hrs. Its almost 12 days and each time they say it will take 24 to 48 hrs. Finally they said paytm issue and to contact them and they will add 45 credit and it will take 24 to 48 hrs. But the credit never reflected and again when contacted they were using same...

Hello, i have money in my paytm wallet of 812.43, i am trying to buy the zomato gold subscription and with the promocode of paytmgold i have to only pay 756/- but it says wallet balance isnt sufficient. Pls sort this out or kindly refund me my 812.43/- rupees back to my account.

Kindly call me @ [protected] as there is no customer care available for zomato.

Zomato is collecting money from people and making a fool...

I ordered 2 burgers and 3 mint lime mojitos through zomato. The order was delivered but was badly handled by the delivery agents. I said the same to the agent but he denied it and said that the order was badly packed and so I contacted the Zomato Customer Care through chat. They wasted almost 20 minutes of my time and said that they cannt refund my money even though I was ready to give back the order as they delivered to me. Kindly address...

I ordered the biryani, cost was 197 rupees. Zomato app pick the wrong address, so i immediately cancel the order. They put the cancellation charge was 197 (Full amount).

There was no term and condition why placing the order. Yesterday i got one popup message which was hiding all the cancellation charges.

See the attached scree shots

Order number...

I make 2 orders from zomato.
1 delivered to my address without any issue.. However second was cancelled and i came to know the reason that i was not responsive..
There were no calls on my mobile.. And when it rang the rider said he was not able to find my address and called on my mobile (Though i haven't got any calls at that period).

When contacted customer care they were not able to provide any concrete answer...