Zomato Complaints & Reviews

Dead fly in my meal, which appeared as if it were cooked along. I messaged zomato stating my concern and expecting some action to be taken, but there was no follow-up. I ordered around 4 pm and when i was halfway through the meal, i was so disgusted at the sight of dead fly that i almost puked.
I would like to be compensated for it accordingly. I am sending the pics also.

My order number:[protected]
My order with the above mentioned order number was spilled. For that reason i have made a complaint at zomato support. And i have got blocked by zomato for no reason. I have mailed them multiple times but still no response from the team. Unblock me as soon as possible. Still am not getting why you guys blocked me. And make your team responsive.

I ordered food from zomato.
As I was in a call I could not receive order from the delivery person. But when he left after 5 mins I got SMS and called the person he refused to deliver as per their company policy as order was cancelled. I talked with customer care, I requested them to re deliver I agreed to pay extra delivery charge, but they refused. So I lost rs 176.
They did not give me any refund. I want to know is this legal, if zomato operate like this. Should customer not get refund if delivery is unsuccessful or if they cannot re attempt.

I am sharing my order no [protected]

Yesterday i was trying to use zomato service but suddenly i got message as your account is permanently blocked when i contacted there helpdesk they have written it is due to credit/refund cases. But all the time there representative has offered me these refunds since they found the issue genuine after checking the live photos that too partial always. So no point of false claims. Asansol is small city so merchant dont offer good packaging.

Zomato is newly launched in asansol city with small merchants in the list where they billed more than mrp sometime - i have also highlighted that but no action against merchant but they are taking action against customers that to with a blame. No acceptable pls help me to reactive my account. (Mob no. [protected])

1i placed the order from mithass restaurant on 29th june 19 but i received the incomplete order. Zomato chat support is not able to refund the amount and they are saying we will share the feedback with partner restaurant.

I emailed their customer support and today is 7/10/19 and they are not reverting at all.

What the # company and their customer support.

I was order today hotel vance. Chicken but its so yuck and i m getting sick after it and chicken alao not fresh and after eat i have vomiting amd i was go to doctor also my lung are burning now. You deliver spoiled food and send without quality check. I have lotes so vomiting and after it blood come my mouth. I have to go legal action on you.
My order number
Email [protected]@live.com
[protected]

Hello,
Order number: [protected]
I ordered food on 3 july 2019 from registered no. [protected] (Aman singh). After placing the order, i realised that i had placed wrong order. I tried to connect customer care but no one replied. I called restaurant and asked him that if the order has started cooking or not. He replied that no your order is just confirmed but the preparation is not started so you cancel the order and place the order again.
Now when i cancelled the order, i havent received refund of 220/- rs and the reason which was told to me was that i have been charged penalty. (Define penalty), as well, i contacted the customer care by the agent over there named ishant, he was soo rude to me, which was horrible and pathetic.
Zomato customer care executives dont know how to talk to customers.

I need refund of this order as soon as possible. Its been one week and i havent received refund yet, nor have i received any reply from zomato.

Zomato is just fooling people around.

I ordered on 22nd june on zomato and was supposed to get cashback on my order but its been 18 days since i am chasing them on mail and chatting. Everytime that are giving some new excuse like wait for 24 hours or wait for 72 hours. Our server is working slow.

I am attaching customer chat screenshot along with mail which i dropped them twice but no action ha been taken so far.

I have ordered biriyani from kundana restaurant on 6th july. When i opened the food package, food had plastic thread inside it. Clearly i can see they have cooked biriyani with the plastic thread. Plastic is injuries to health and it causes cancer as everybody knows. People's who had biriyani in the restaurant on that day their health will be in bad stage. Check photos for plastic thread (1. Jpg). I approached zomato customer support for return pickup and i have asked new food. Customer support told me that the restaurant is not accepting online orders but i was able to place an order in the restaurant (Check images for other order). Customer support didn't respond to me for an hour, after placing new order i was able to reach them. Worst customer support from zomato and bad food from kundana restaurant.

I have got a zomato higher management level email id from customer support (Attached photo 1. Png), customer support said this higher level management will resolve the issue. I wrote an email (Attachment 1a. Png) with photos on 7th july 2019 to [protected]@zomato.com but till now they didn't even send reply to the mail.

Apki company ka employ h gulshan punjab firozpur mei abhi work kr rhaa h usne 1 fe ko gali fi or upr deh bolta h kam krna h kr nai toh m id bnd krduhga ye khaaa ka rule h ki galiya deh fe ko jab humne apne team leader seh bat kri toh vo bolte h sir h yar ab kya kre mtlb sir h toh kuch bhi bole galiya deh rudly behavior kre hum bhi sarra din kam krte h inse leh k thoda kuch khate h

Respected sir/ma'am,
This is to bring to your kind notice that my account named abhishek dubey from [protected] with [protected]@gmail.com has been blocked for no reason or the other and because of this i can't enjoy the facilities provided by you which i bought recently.
Till yet i haven't used even once. Please do something i request you to show me the way so that i can enjoy/avail my facilities provided by you having bought tht membership. I'll really disturbed after this. Please do something at its earliest.
I know you would surely be helpful to me and give a positive response.

Hoping for a kind cooperation.
Thanking you.

Yours sincerely,
Abhishek dubey.
(A gold member)
Data attached my invoice receipt of gold membership which i bought recently and haven't used it yet.

I ordered food at 7 45, and expected arrival was 8 30, but there were no updates on zomato app. So i tried to contact their support team. They were not able to help. After 2.5 hours i get an update in app that food is delivered. But i have not received it. So support team restaurant and the delivery guy are cheating as group.
Also zomato support denied to refund of my money saying that food was delivered whereas it's clear that they are lying.

Last Sunday I have ordered food from Zomato online and paid 418 rupees, I have tired to track delivery boy from long time, called more than 10 times but he didn't responded. After long time he told I have cancelled your order as I didn't pick my phon where the truth is I didn't received a single call from Zomato. Initially I talked in Zomato chat and one of executive told I will get refund my full money and 100 rupees Zomato point for inconvenience. Today again I followed up with zomato executive over chat he told you will not get the 418 rupees, only 100 rupees we will credit at your Zomato account. I am really disappointed with the Zomato delivery service, I am a very frequent customer. But from today onwards I can't trust on Zomato. Without my fault I lost my 318 rupees because of the irresponsible delivery boy, and the Zomato executives didn't take any action on it. Really disappointed.

With regards to order nunber : [protected]

I ordered a combo only because it included french fries / nachos option.

After placing the ordered i contacted restaurant to confirm my option and they told french fries / nachos option is not available with the combo i selected (In zomato app it clearly mentions that it includes nachos / french fries)

I contacted support n they also confirmed that i will receive nachos as mentioned in the order description.

But i dint receive any nachos and only thing that zomato support tried to offer me is 36 rs for all the inconvenience and wrong order.

Seriously!!!

They have rejected my order. Without over dropping me the mail. Even the chat server employee is not responsive when i asked about my order. He simply informed me my order is got rejected.
1) how can my order get rejected before time
2) if he had reached why didn't he ring the bell of my door.
3) why did i was not informed when i asked about my order before even it got rejected.

Zomato is not even providing the refund for the order i have placed neither delivered the order.

Order number: [protected]

I have ordered food and paid the money also online, I didn't received any call from delivery boy and when I called the boy he didn't answered my call and also cancelled my order. Initially Zomato chat service told they will give my full money refund.As I didn't received money on time they are telling we will give only 100 rupees where I have paid 418 rupees. Horrible experience with zomato...

Hi team, i placed an order by mistake on 6 july 2019 at 11.43 am, order i'd is [protected] and i immediately cancelled the order at 11.46 am realising my mistake.
I contacted chat support and there they suggested to mail at [protected]@zomato.com stating my reason.
They have the authority to reverse the penalty as informed by chat support.
I did mailed at [protected]@zomato.com on 6.7.19 and after 50 hrs, i received a reply from tanu sharma (Agent of zomato) that they are unable to reverse the charges due to order wastage by the restaurant.
The order contained 3 no's. Of dosa combo and having said that it is impossible to prepare the whole order within 3 mins of placing an order.
It is absurt.
Zomato is claiming full order value which is highly unjustified.
I have not consumed any single portion of the order, so question of full order value i's totally wrong policy from zomato.
Point to note that when restaurant cancels any order which i placed in past occasion, customer is not compensated for the time value of money lost.
Zomato should be transparent to their merchants and customers equally.
Please request to reverse the penalty for the order i'd [protected]

We had ordered 35 kachori and 35 rasamalai for our company on 7th july. We received the kachoris but not the rasamalai worth rs. 1050/-. I have received a revert from your team that the order was in tact and delivered with all items.

I would like to know why do we have to complain if we have received the order?

Please look into this and take necessary action

Order id: [protected], i ordered food on zomato the valet cancelled the order as my aunt picked the call and talked in tamil. He was still at the door as shown on map. I went and asked him to give the order. He said he cancelled it as he couldn't understand telugu. He could not tell difference between tamil and telugu but he cancelled the order. He said he will return the order at restaurant and i could go and pick it from there. I reached the restaurant but it was never returned. Valet name yogesh phatak. Valet number - [protected]. Location nashik maharashtra

I had order of chutney tikka from hotel jazz bistro, baga, goa on 22nd june 2019.in menu it was listed under veg menu but hotel & zomato delivered non-veg order.
I had word with hotel. They said it is non veg item. But in menu card it was listed in veg section. Very disappointing. Rated that hotel as one start on zomato as well.
Please check attached images.