Zomato Complaints & Reviews

I ordered 7 (Seven) crispy veg supreme burger and 1 (One) crispy veg burger and 1 (One) bucket of chicken wings 15 pcs. Out of this i received only 5 (Five) burger and 1 (One) chicken bucket. Rest all 3 (Three) burger not delivered by delivery boy named sahil. When i tried to contact him he said that its not my mistake its only merchant mistake and he said that now i am not going to deliver the order bcz it was not my fault. My order no is [protected] dated 7 july 2019. I am eagerly waiting for my order. Do the needful please. Thanking you sir regards pankaj kumar.

I made an order on 7.7.19 to Mocha Guwahati and item was tandoori chicken sizzler which I received inadequate manner and the quantity was less, rice was smelly felt as if it was from previous night, chicken was burnt which made the while taste bitter and salty. Perhaps to compensate they added salt. It was pathetic and I have thrown it after tasting it. Zomato executive wasn't supportive in terms resolving my issues. Took more time than usual. Couldn't even connect to the restaurant. Whatever be the case I asked them to refund the money as the dish was expensive ie.456 INR. Earlier I ordered too the same item but such an incident didn't happe. Since I didn't get a response from the Zomato so thought to write here and get my money refunded or. 456.

I ordered the food and waiting for it for more than 1hr.
Then I try to contact the delivery person, he said he tried to reach me on phone and he cant so he canceled my order. (He lied completely)

But I'm very sure, for this order, I'm not in call with any person and my network is good too.

They took my amount (by this fraud company) with fake reasons.

Worst experience ever. Don't trust this Company: ZONAMT...

Order:

7th July 2019: 11:34AM IST
#[protected]

Phone: +[protected]

I got a reply yesterday after complaining it to them stating tht they cant unblock my account and this should be known to me. Anyway, just giving a review suitable for the food delivery and telling about it's bad quality results into blocking of account? I re recently got my gold membership done and what about it? I recently bought it and I haven't used it even once. Do something tell them to either transfer my gold membership to [protected]@gmail.com [protected] this account and kindly allow me to access the gold membership and I wont order in future.

Hoping for your kind cooperation. Please ask them to do it fast.

I ordered food on zomato of domino's food didn't delivered by the delivery boy he declined to comebut penalty is being charged no cod showing in my New order hence stopped using zomato very dissapointed it never happened before I was expecting zomato chat people to respond even they didn't my famlily into media as well I will raise this issue if it is not resolve Shanayasaxena no-[protected]

The chat support system isn't working. Its been 5 hours now i have problem with my order, it was burnt. Whenever i use the zomato support system the computer machine replies and while contacting to the agent it shows that chat wait time is 1 minute but the agent never replies back. Its been the 3rd time its happening to me when it doesn't support. Not expected this type of service after waiting for half an hour i got the food burnt.

Hi i ordered from zomato & zomato delivery guy ate my order & misbehaved. When i called him he said i am eating your order & food is good. Delivery guy also not called concerned person no which has been informed to him. He not delivered the order & ate it. He misbehaved with me also. I immediately informed to chat support regarding this & support checked from their end & found delivery guy misbehaving on call also. Support has added refund in form of zomato credit & told me it will be added within 24 to 48 hour but no credits has been added till now. Timeline has been passed & no refund has been given. Kindly refund my amount otherwise i will take strict legal action. I have seen your email support team email. They are not giving refund & i have shared screenshot in which agent told me i have added credit but they are not giving refund. Kindly refund otherwise i will take strict legal action. For proof i am attaching screenshot. Kindly take strict action against zomato.

Hi Team,
Please help in combating the unethical practises of zomato as post promising the refund of an order they just blocked my account after waiting for a week. I had persistently been asking the support desk about this but they have been reluctant with the sharing the refund status too. After checking the application after a week I saw it blocked. 3943575 is the ticket I'd raised with them.

The order clearly says to provide mayo dip but it wasn't provided by the zomato delivery boy. Also when called to him he said he delivered whatever was provided by the firangi bake restaurant.

The next moment i called the owner of firangi bake and he said that they had provided all the items mentioned in the order.

The grilled chicken box was big so thought the dip would be inside the box. But we did not receive the mayo dip.

Why such ignorance in delivery? Don't both the parties check whether all the items are provided or not?
Either you people provide refund or get the missing item to the address mentioned.

Attaching the bill here.

I need my order.. I never cancelled my order.. I was at home.. Didn't received any call from delivery boy... It was my birthday... You ruined my day.. Or else i need my refund.. If i will not get my refund.. I will never use zomato ever in my life.. I will also suggest my friends, family and relatives to not use zomato.. Today you lost your one customer... But not you will loss daily one customer

Hi,

Zomato executive called me 4 mins before i try calling them back. I was stuck up in a meeting due to which i couldn't pick up the phone right away.

I reverted back on call 4 minutes after before which my order was rejected already.

I am highly surprised on the impatience that the executive had. I had occasions with swiggy where my phone was not reachable for more than 10 minutes and i had to call him through my other number 10 minutes after swiggy executive reached my place. Executive was still waiting on me. That is customer obsession!

Me and my teammates were hungry for an hour as the food wasn't delivered to us, we had to go out and eat!

Zomato is telling that my whole 859.08 rupees is a cancellation fee.

Knowing that i am not getting my money back after not getting to eat my food is highly frustrating! This will be my last order if i don't get a proper response.

Order summary
Order id: [protected] date: 01 jul, 2019
Sp infocity
Chicken biryani (2 x ₹180) ₹360
Mutton biryani (2 x ₹240) ₹480
Chicken 65 biryani (1 x ₹200) ₹200
Packaging charge ₹28.08
Delivery charge ₹25
Restaurant promo (₹104)
Promo - (Zomatohdfc25) (₹150)
₹859.08

Ordered from Behrouz Biryani on 6/7/19. Order ID: [protected]. Partial order was delivered. After contacting the customer support, they agreed that it was a miss. When asked to credit the Rs.200/- amount into my account, they wanted to instead credit it into their Zomato wallet. I will not be using Zomato again.

This is cheating. They cannot refuse to give back money for something they did not provide.

I have ordered food with Order ID [protected]. By mistake I have ordered on my Office address instead of my home address. I called to delivery boy to hand over the order at my home address. Than he said he can't deliver food at my home address but he said I 'll forward the concern to the office, they 'll manage for us. Than I got call from customer care, the executive said to me that I am declining this order from my end. You 'll get the refund of this within 10-12 working days. And you make a fresh order by changing the address. So I re- order the same food by Order ID [protected].
And till now I have not get any refund from your side. Kindly look into the matter and revert accordingly.

Please get my account unblocked as i cant use my zomato gold which i bought recently. I don't want anything or any sort of cashbacks from you. Just get my account opened as i cant use my gold membership. Please please please my zomato gold is there please do something it high time now. Till yet i haven't used my zomato gold since the time i have bought it. Or do something transfer my zomato gold on my other number.

I have ordered a cake from zomato but by some reason i have to cancel the order in not more than 2 min. Probably the order has not reached the kitchen. But they charged me the cancellation fee equal to order price which is injustice. I think that they should reduce their cancellation charges to the minimal. Please look into the matter as i am your customer and customer's satisfaction is must for any company to progress.

I have place my order and as payment mode i select cash on dilvery the all services are just worst and the amount shows on my device when i ordered it rs 191.3 and the order come the dilivery boy asking for rs 291.3 wat the hell you guys are just fraud and you think we are fool and i knew there no action goona take by zomato of my complaint their executive are too bad they don't know how to talk proffesionally they are iliterate i had word with one girl she is too rude and she was therting me by saying you have to pay the full amount any how i don't know anything and when i asked for the supervisior he transfered me to another illiterate person his name is saurabh and when they don't have solution for such cases i m not getting it then why they are getting paid for now i m going to paste this on social website and i m going to screw their happiness

Today 6th july i ordered a tiffin but delivery boy his name is srinivasrao he didn't respond properly and he didn't reach my address he said i don't know address, and he talking very rudely in call, finally my order was cancelled, and message is came from you my money refunded in zomato wallet... No that's not correct i want my money in my bank account don't you added in zomato wallet... I'm not satisfy with zomato service... I want my money so added my money in my bank account and i want apologies from zomato...😈😈😈

Have ordered cake from Zomato app and the restaurant called me and said that they don't have this cake as of now and I have to cancel the order.
So I cancelled the order. But Zomato is not giving my money back and it's been 5 days now. I have mailed them but no reply from their side.
I have searched all over internet and got know they are doing same things with almost every customer.
They first accept your prepaid order and then cancel it and take all of the amount as cancellation charges.
Order id: [protected]

My account has been blocked for no reason stating due to suspicious behavior. It all happened like this i ordered food from some restaurant and it was too oily to be eaten so i rated 1 and asked them to do something. Neither did they provide me with some cashback nor did they do something. Now when i tried to open my account it is showing tht it is blocked or disabled due to suspicious behavior.
Please do something as i recently bought zomato gold from there and it is not transferable. My registered mobile no is [protected].

I placed an order on 5th july 2019. I have received bad food and completely spoiled food plus one order was missing. I tried to contact and they didn't response also after 1 hour one of agent assigned and he also close that chat.
I order food and paid 170, food delivered quickly, but there was low quantity and i think it was leftover food, because butter naan had white fungus, and also rice was bad, first i concerned about quantity but when i eat that food was completely not eatable. I tried to contact restaurant but no response also i send pictures and all details to zometo but no response. Third class service. No guarantee which will you get after paying.