Zomato Complaints & Reviews

I ordered 1 black forest cake and 4 pyaaz kachori from maosaji restaurant, bilaspur using zomato. Due to network issue, my phone couldn't be connected by the delivery guy and order got cancelled automatically. I tried calling the restaurant back to deliver the food and i was even ready to pay extra delivery fee required but they denied saying the order is cancelled and we have got back the order. If you want it just order again and pay the amount. Try contacting zomato. I raised the complaint with zomato but nothing has yet been done from thier side. My money was already deducted from bank and they haven't refunded it back yet. Order number : [protected]

Yesterday i ordered sweets from new agrawal sweets, sapna sangeeta indore.
As soon as i filled the credentials my money got deducted but order was not placed.. My order number is.. Order number: [protected] and showing incomplete payment... Its been one day i have not received my money back...

I want my deducted amount to be refunded as soon as possible...

I ordered a meal from pizza chezza at 1:41 am and i got another msg at 1:54 am saying the order was on it’s way. At 2:08 am i got a msg from zomato saying the order was cancelled as their was no delivery boy available.
I connected with the zomato chat and told them my concerns on which the customer care guy told me that my area was marked unsafe due to which my order was not delivered.
I asked the guy if i order again from some other restaurant will i get my order get delivered or not, to which he said that my order would get delivered.
So i ordered again from cafe popeye and olive at 2:35 am, which was prepared and i got a msg at 2:45 am saying the order was on it’s way. Just to reconfirm i tried calling the zomato delivery guy, but he didn’t pick my call. I retried a few times but he didn’t pick the call. I got a call at 2:50 am from the guy saying that the area was unsafe and he would not deliver to that area..
To this i reconnected to the zomato customer care and told them my situation to which they said they cannot get the food delivered and as a compensation gave 60 zomato credits.
When i asked an equivalent credits as compensation he was not ready to give it, he just kept on repeating the company providing pre scripts and just was eager to close the chat. When i asked him to escalate the matter he again started off with the scripts and without providing a proper resolution said good night and ended the chat. When i asked him to not end the chat and escalate it to his seniors he said he couldn’t transfer the chat and asked me to raise a complaint to [protected]@zomato.com.
Firstly if the area was marked unsafe the customer guy should not have asked me to order again.
Secondly if the order got canceled again the second time also then 60 credits is not a compensation you should give for a two hour hustle.
Thirdly the behaviour of the customer guy was very unprofessional he just wanted to end the chat and was not determined in getting the issue resolved..
First order (Id: [protected])
Second order (Id: [protected])

I have ordered 2 half half kg laddoo boxes from bikanervala through Zomato on 2nd July, 2019 at 7:52 pm and same has been delivered timely.
My order no. [protected]

But they guys have done mistake and send 1box of 1 kg instead of 2 half half kg boxes.

I have requested zomato to exchange this 1kg box with 2 half half kg boxes because I need to give this to someone.

But firstly they told that we will return you INR 160 as an compensation because delivery boy is not available. And INR will get credited now and INR 101 will be credit in 24-48 hours.

I requested them to send full amount now. But they denied.

Then I told Ok give partial amount now and partial in 24-48 hours.

Now they are saying full amount will be credit in 24_48 hours.

They are making fools to customer. I have attached all chat history with you.

Kindly resolve.

Regards,

Ashish Rajput
M- [protected]

Hi

People need to stop using zomato..I placed an order on June 30th 2019 with order Id [protected] at 12.58am for rs 270..I accidentally selected the wrong item and placed the order..upon realizing my mistake at 12.59am a minute after placing the order I contacted zomato support to cancel the order...the order status in my history shows order rejected and that I owe zomato rs270 and I didn't receive any food..I asked 2 zomato chat agents to waive the fee but they denied it..zomato does not care for their customers .they don't care of the food is delivered after 1 and half hour or 2 hours ...their policy is that the order cannot be cancelled...

I had ordered today post 3 pm while India Bangladesh match and after the first innings was over I thought of going back to choose 3 answers before 8:30 pm as by rules they have provided.But I was not showing me anything.I spoke to customer care he told me that once order is delivered you can not opt! What nonsense is this. stop duping customers like this and take us for a ride...in the name of cricket you guys have started one more mechanism to cheat customer s...really unprofessional of Zomato...already there is this reality out that this food delivery people are offering some percentage off and internally asking restaurant to hike the rates.so that they can cheat us one way or the other...

Hello
This is first and worst experience I faced from a customer based organization
Firstly rider after confirming the address from me in phone reached somewhere else
And secondly he is charging on me for reaching wrong address.
Then the customer care and support team fitted the phone on his own without listening or solving my problem
I am regular customer of Zomato and for making my uncle's day special I used Zomato
But what I get
Misbehaviour of rider and staff as well.
This I will raise to the higher authorities.
I am highly disappointed from your behavior
alonwith this when i am trying to contact he is cutting on my phone and chat is unavilable due to techinical issue.

I had ordered food from Zomato on 26th June. They delivered food with food items completely outside and more looking like a pile of garbage. I complained to the delivery boy, how we can accept it. He told you can return food and took my mobile told he will assist and cancelled my order. The food was thrown to dustbin as it was not fit for consumption.

Later after multiple mails and chats I neither got refund and Zomato was not even ready to accept their issue. In fact they fooled us telling refund will be given in 24 Hrs. Lastly they send mail stating, they cannot refund.

I did not get food nor money. Top of that they spoiled our occasion and time.

I ordered Chicken burger order number [protected] of Rs.234.45 paid by paytm. I got Call from Zomato boy that his bike broke down and It will take
1.5 to 2hrs for delivery better you cancle your order you will get refund.

I cancled this order and chat with Zomato agent they ensured me that in 24-48 hrs you will get refund but stilli have not recived my refund

Hello team,

I have ordered my food on 25th june vide order no [protected] amount 142.

Ordered meal was -
Half dal tadka-60
Half chana masala - 60
15 tandoori roti =75

In sequence of above i got food-
Half dal tadka
Half matar paneer while i ordered half chana masala
9 tandoori roti without butter and tight, while i ordered 15.
I informed to support team immediately and share pics of the got food. They promised to refund of amount and support team promised that amount will credit in 24 to 48 hrs, which is not credited in my zomato credit.
While my second order on same date which was also having some issue of amount of 80 credited in my zomato credited of order id - [protected].
Please have a look into the matter at the earliest and refund of 142 rs in zomato credits for order id - [protected]

First order had over spicy dum biryani, complained, got refund. Restaurant apologised, gave 2nd chance, oredered same with pre instructed, to improve and not to make over spicy. They gave over spicy again, are we taken for granted, my money is wasted, one food is still kept unopened. To proove... Asked on the spot to verify with customer support. I asked to take back and pay my amount.. Since u both cheated me... Looted my amount in the name of being a customer oriented service... Pre instruction were not followed, my hard earned money is looted here... They refused to pay back... My family slept without eating... Who is responsible for the situation... Mentality it has made upset and depressed. Kindly take it seriously, take action and compensate my loss

I placed an order on 28 Jun for an item and a coke worth 90 INR, the coke was never delivered, I had a chat with their executive who told me to write a mail, which I did.
All that happened after that was an apology mail from Zomato 3 days later.
No refund was issued.
This is basically stealing customer's money, today I had a chat with the executive again and he said he can't do anything and abruptly closed the chat.
Stop scamming people and refund my money right now.
Order ID : [protected]

I ordered food via zomato. But i foregate to us promo code. Within a minute, i contact to customer care and told him that i foregate to use my promo code and i have paid payment via paytm. Now i want to cancelled the order and refund the amount. The officer confirm to me that i (Officer) cancelled the order and your refund will be transfer in your vallate within 24-48 hours.
Now today i saw status of my compliant. There are a message show that "we are not able to refund your amount.

I request that pls take action and refund my amount.
Amount is not big. But trust is trust.

Hi zomato,
Hey i am order some food on 20-june 2019.
My order id - [protected]
I m order some food from your appliaction but there is no communication between dilivery boy an me and from your side my order was cancelled and my money was not refund to my account. Please refund my money as soon as possible otherwise i will go for legal proccess against this.
And dilivery boy was not wait for a while to contact again

I placed order on zomato at 6:42 pm and didn't get any update till 7:20 pm so i contacted customer care and they told me that your order is marked delayed and you will get refund. But when i didn't get any refund and contacted customer service again then he told me that we can't give you refund and can only give 50 rs zomato credit.
Third class behaviour of customer care.
And this happened to me for the second time.
You may check older chat by clicking the link.
https://n.shortcm.li/zomatochat

Details: order number - [protected]. Food ordered on 19th june 2019 of rs 165.50. Paneer banjara dum biryani from restaurant known as dum matka from goregaon east. Phone number [protected]

I ordered veg biryani from restaurant in goregaon mumbai known as dum matka. Order was supposed to be delivered at work place. So chances are rare that they can reach me on my cell phone. That's why we mention office landline number with delivery address. Instead of calling me on landline they tried few times on cell phone and said order got cancelled as you were unresponsive. Zomato and swiggy deliver so many order daily in my office and they don't have to call us. Just reach reception and security will call us to pick up order. Delivery guy said he is new in malad area so he went to some other premises which i mentioned as landmark. I spoke to restaurant manager vinod he said delivery guy didn't return food back to restaurant and they don't know what he did with the parcel. Zomato customer care on live chat said refund is already been processed but now email received from zomato says they won't process refund as per policy. I have screenshot of chat proving refund was promised by zomato.

I am writing this complaint for the issue with the refund. I ordered food from abhinandan hotel on 21st june 2019 from zomato app of rs 335 (Debit card payment). The restaurant was closed. So i had call received call from zomato representative that the order has been cancelled and refund will be initiated between 4-7 days. But it's 30th june today and still money has not been credited from my account. How can the app allow to order and debit my money even when the hotel is closed?

I don't understand this logic. I am ordering something for 200 rupees and when i want to cancel it, you are asking me to pay the same amount just for cancelling?! The minimum amount for cancelling an order is 75 which is understandable. But how are you jumping straight to 200? Now i can't even cancel my order because it literally does not make any kind of sense!!

Sir mujhe zomato delivery boy se terminate kar diya gya hai or reason bhi galat btaya hai.. Ki maine fake orders kiye hai.. Meri logging i'd [protected] hai jamshedpur se.. Maine job ke liye nayi bike li thi company ne rojgaar dekar hmko dhoka kiya apna kaam nikal kar hmlogo ko baitha diya.. Kya humlogo ke paas koi rights nai kya... Kripya karke majboori ko smjhe meri bina notice ke kisi ki job chin lena galat hai..

My name is santhanam. First of all please find the attached snapshot of my order details. I am the one who has planned to celebrate this sunday with my family and i thought to order food through zomato. However everything has been spoiled with in 2 minutes by your team. Because your delivery person has called me at 10.02 a. M that time i am in some other work. I have called him back at 10.03 a. M but he said order has been cancelled but he is in my location only. I have asked him is it possible to deliver he said no. Then i have convinced my family to prepare something. Can you imagine how it affects the happiness over here. All happened with in 2 minutes. I need immediate refund of my money which i have paid for that order along with your escalation matrix.