Zomato Complaints & Reviews

Jul 03, 2019

Updated by Poojag.rkj Dear sir,
This is regarding order no [protected], I participated in the "Cricket" prediction offer. Before prediction, I rate the food, then after some time. I tried to predict the match but link of the same disappeared and unable to predict the game.

I raised the question to the concern person of Zomato thru chatting link, but person sitting there is unable to help me to provide the link again or give me cash back as the error occurs at Zomato end.

There is no mentioned in terms and conditions that. If rate the food then the game prediction link will be disappear.

I request you to kindly compensate me as I am unable to predict / participate in the game due to technical issues of Zomato.

The chatting summery is also enclosed for your reference.

Jul 05, 2019

Updated by Poojag.rkj I have received a reply on 04.07.19 from Zomato on my E-mail ID as below:

"Hi Pooja,

Greetings from Zomato.

With reference to your concern for order [protected], we apologize for this inconvenience. But if you already rate the order then the link is closed. Moreover, you can refer to point number 11 under "Terms and Conditions" section.

If you have any other concern you can reach out to us via chat or email, we would be happy to help.

Regards, "

AND REPLIED TO ZOMATO AS BELOW

" Kind Attention Mr.Mayank,

I am attaching the terms and conditions of Zomato, and highlighted the "clause XI", as refer by you, please let me know :where is written that if customer RATE the order/food then the contest participation link will be disabled".

in terms ZOMATO mentioned that "ZOMATO has the right to use our "RATINGS" without compensation and some other general terms.

Actually your technical team clubbed two different things in a single link:

1st is rating of the order/food and 2nd is contest participation.

I rated the order/food and submitted my thoughts about the particular order and not participated in the contest till then.

Actually my participation in that contest is still pending due to technical error from Zomato side, and the same was accepted the person to whom I was chat first in this regard (screen shot enclosed for your reference).

I know only one thing that the, I was not participated in the offer due the technical error of the Zomato so Zomato is liable to compensate for this.

if you can compensate, then please do the needful, else escalate the matter to the senior officials of the Zomato or provide me the contact detail, Email ID etc of the senior officials of the ZOMATO so that I can escalate the matter from my side.

now I only demands:
1. compensation or
2. written apology letter from ZOMATO in this regards

I hope the ZOMATO customer service will help me by either way.

Jul 08, 2019

Updated by Poojag.rkj Hi,

on the earlier conversations, I received the below reply from Zomato:

Shashank replied

Jul 7, 2:06pm


Hi Pooja,

Hope you are doing well.

This is in regards to the order-[protected], as we have checked you have applied the code- CRICKET in your order. However, you will get a chance to predict for this order but you also have to make sure once a window is disappeared by you, you will not be able to play and predict for the same.

Promo Code: CRICKET.

Offer: Get up to 100% cashback up to Rs 150.
Validity: 30th May to 14th July for selected restaurants only.

Here is the step-by-step process for a user to participate in this contest: •User clicks on the Zomato Cricket Cup banner on the homepage of the app.
•Selects the restaurant from the available choices and chooses his meal options.
•Applies the code “CRICKET” in his cart.
•On the order status tracking screen (O2 Crystal), he/she will get the option to predict & win up to 100% cashback.
•Unlike ZPL/ZEL, the user will get to predict three questions over a single game.
•User has to answer all the right questions and confirm prediction to qualify.

If you have any further queries or suggestions, you can also ping us on our Chat Support on the Zomato App. We’re always happy to hear from you.

and therefore, I replied the to Zomato:

Pooja Gupta <poojag.[protected]@gmail.com>
Jul, 8, 12:13 PM (12 minutes ago)
to Zomato

Dear Mr. Shashank,

In your mail and Zomato's terms and condition point no XI, is anywhere mentioned that "if the participator rate the food/order first then the offer participation link will be disappeared"

My COMPLAINT IS THAT THE OFFER PARTICIPATION LINK WAS DISAPPEARED WITHOUT MY ACTUAL PARTICIPATION IN THE OFFER "CRICKET"

have you read my mail dated Jul 5, 11:27am ??
have you read mail from ZOMATO (Mr. Mayank) dated Jul 4, 3:56pm ??
under same subject line.

have you read terms and conditions of ZOMATO and the CHATTING screen shot shared by me ??

without all of that you are sharing the terms o[censored]se of "CRICKET" offer again to me.

In my mail dated Jul 5, 11:27am, I was asked for the contact detail of senior officials of Zomato, have you given me that...… absolutely not, I asked for:

1. compensation or
2. written apology letter from ZOMATO in this regards

Are you replied on the above...absolutely not.

you all customer care team can not do anything, you all are just FAKE.

Jul 03, 2019

Updated by Joe2311 They've been notified multiple times..u guys don't know how to do business...treat ur customers the way u would like to be treated.. waiting for food to be delivered for hours is not happening.

Jul 03, 2019

Updated by Joe2311 PREV comment is for zomato

Jul 02, 2019

Updated by mukikumar I need refund as I was not provided with order

Jul 02, 2019

Updated by Satyam1231 I recieved a call today sayong he was from zomato and will refund my amount, I am pretty sure he was a scammer as he insisted that he will require my paytm login details to refund.
I told him to refund using zomato credits, he said it's not possible, then I told him that my paytm account is already linked with zomato, still he insisted that my login details are necessary.
Basically a scammer.