Zomato Complaints & Reviews

A month ago i ordered food from zomato, and paid 141, but food was terrible, the roti was uncooked and the paneer litearlly had 2 peices of paneer in it, that's why i complained about the restaurant, even after arguing for many hours, nearly 3 times, they did not refund my money, and that night zomato blocked all my account, when i mailed them they said that they are unable to unblock it again. I know why they blocked my account, one of zomato executive abused me and gave stupid arguments instead of resolving my issue, he asked me for dowry for god's sake?!, when i complained about him to other executive, they blocked my all accounts instead of taking action against them. Shame on zomato.

Ey,

It's really disgusting that i'm writing this to you.

Just want to tell you that i'm really fed up with your facilities and your delivery boy's.
They just manipulate us with no reason.

I've order at 9 pm on 21 june
My order id is [protected].

After 10 minutes delivery boy told me that due to some reason he reached my place in extra 15..20 minutes..
I said no problem.. Just come.
But after 1 hour the same guy told that i've delivered the order..
Like this is rely bad.

You're hiring person like this..
I'm sharing few of my conversation.

So some of the items from my order (On 20 june) were missing. I reported to customer care, and they mentioned the amount will be refund, and asked me to order again.
However its 28th june, and still it is not processed.

On speaking with customer care, they mentioned it will be processed by july 1st, and after that maybe few more days for bank to process it.

Why does zomato's process take 5-7 working days to process a refund???
This is unacceptable!

Order id:

I have placed order on june 22, 2019 and app has picked wrong location which was my office location. After order has been placed (Order id - [protected]), i noticed that it has been ordered on my office address.

Then i called to the restaurant phone number which was incorrect so i spoke to delivery guy then he suggested me to come and pick the order from the location.

After 2 minutes of ordering he cancelled my order without consulting me also i haven't received any refund then i spoke with zomato chat/call executive then she suggested me to e-mail. They told that as per new policies for the customers which include that if the order gets canceled due to the wrong user address then a cancellation charge is levied since the food was already prepared.

Aiso, i was agreed to pick my order from the location, then why the delivery guy cancelled my order, i never told him to cancel it. All this incident happened just in 2 minutes then you can prepare food within 2 minutes.

I never expected such kind of behavior from zomato executive and their support team. They are completely careless about their services and employee.

You have lost your one customer.

Thank you for wonderful experience from your side.

I akanksha vora. I have ordered cake on 23 june and it was cancelled due to location problem and my amount still not refunded. Moreover zomato is not receiving my call and not responding about my complains. It's not about the money but they are not responding which is very unethical. Their customer support is always offline. Where else they are not attending calls.

This is regarding my order on 27th jun at 6.41 pm, i have ordered 6 pizza and 3 garlic bread. Your delivery boy called me at 7.29 and 7.30 pm, due to network problem he was not able to hear me, then i called back him at 7.32, 7.38, 7.39 pm, but unable to connect.
I checked on app, it says that the delivery was cancelled as he was unable to reach me. Then i immediately did a chat with one of your staff as you do not have option to call back, i requested to send my order, but no help was given, he told me that i will not get refund also as it was my mistake.

-this is the first thing i have ever heard that customer will not get any refund if he/she does not pick up or miss the call.
-secondly your delivery boy called me twice at 7.29 and 7.30 pm, and it is very shocking that within 2 minutes when i checked the app, my order was cancelled and your staff who is sitting in office says that he has waited for 15 mins.
-as you have already received the payment in advance, your attitude towards your duty was casual... What if somebody does cash on delivery,, then it will be different..
-this is really disgusting and disappointing as you people have spoiled our yesterday's party
-earlier also we have seen on other websites that your delivery boys had customer's food
-this is way you are earning money... Just call twice and then cancel the order, i was tracking your delivery boy from starting, when he called he haven't reached laxmi nagar. We have done so many online bookings and order but haven't seen this attitude earlier.

This is disgusting. I need my refund back

We placed an order rs. 410/-with zomato. Money deducted but can't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app providing cheap customer services to the customer... This waste app. Zomato customer care number was not connected... I refer my friends to not instal the app. If my friends already using the app then i would refer to delete the app

I have order a food from zomato (Delhi) . From one more bite restaurant of RS 145.
On 27june2019. After few minutes of order I got a call from delivery boy to guide the location.. but he is unavailable to find location.. I also what's app him my location.. but he said that my location is different that show in GPS .. he refused to deliver my food on my location.. as zomato cc service also support him not to deliver AND even zomato also refuse to refund my money. As the delivery boy is so rude aND missbehaving. And I almost daily order food on the same address... But this Never happend with me. And now they are not even responding to my chat..

Hi
I ordered from a restaurant in Bengaluru named Cake Zone as a birthday present for my friend. Order id [protected] dated 25 June. I entered the address as follows :
201-01, Colive Canberra,
5th Main Road, Abbaappa Layout, Stage 2nd, BTM 2nd Stage
560076
Bangalore

After some time I recieved a message that a rider has been assigned for my order. The rider called me and told me I have entered a wrong address. Here I would like to bring out that I was using the zomato website for placing the order with no option of other than specifying the address for delivery. I made my friend call him ( who actually stays in that address ), but he rudely said address is wrong and disconnected the phone on her face. I called him again however he did not pick up my call.
After two minutes I recieve a call from a customer care agent, a lady stating that my address is wrong. And that when he navigated to the address, he is at the correct location( as per address) but cannot deliver since address is wrong. I cannot gather that when I have clearly mentioned the address, what is the confusion and he is claiming he is at the correct location however he kept diaconnecting the call and not even listening at all. Same was the case with the customer care agent.
This is not only disappointing but a big question mark on the service of zomato. It is not about the money or refund, but how your riders/ customer care respond to orders placed.
Can assigining a new rider not be a solution.
Could he not talk to my friend for a minute and may be she would have guided him correctly. Or rather would have met him and taken the order
Or rather the customer care agent tried to recheck with the rider and clarify the confusion.
But it seemed, the rider was just not interested in delivering the order.
I need a clarification on subject matter from the manager whoever looks after public grievances failing which I will file a complaint on the appropriate channel.
Sent from my iPhone

I placed an order with Zomato for a local Subway wrap. The food was poorly packed, without any proper outside covering and exposed to touch in this hot and humid weather.
Any contaminants on the delivery boys hands, and the bag he placed the food in, must have definitely been transferred to the food.
When I complained they simply refunded my money, deleted my review, and changed the order status to declined. I realized Zomato...

As per the mail revert you have written that "With regards to your concern, please be informed that Zomato doesn't support cancellation of the orders post confirmation by the restaurant". I cannot accept your logic at all of Zomato Not supporting the cancellation of the orders. As much as restaurant is your customer, the consumer also is who is using your application. If your cancellation charges were minimal, it would still be justifiable. But a cancellation charge equivalent to the order value is insane. And the time lag in my case as I have told you is not more than 2 min.

Ideally the order would not have even reached the kitchen. Must say, its disappointing to here as reply like this.

I have booked a order([protected]) at zomato on 24/06/2019 and the food was undelivered due to my mobile fall down in water and after it was not reachable as usually.
I have already spoke with consumer forum and my case id is 1403511 and the zomato person, zomato person told me yesterday 26/06/2019 they will not pay any refund on behalf the order.
My phone was suddenly fall in water and then I quickly set up the sim on my another phone. In the time the delivery boy call me and my phone was not reachable and when he just reject my food he was just 300 mtr distance but he told me if I have to pay 50% of the billing amount then he will delivery the same, otherwise the amount will be forfeited.
i am not understand sir what should do for refund my money back.
please help.

I ordered from zomato kabuliwala ghaziaabd i applied promocode showing upto 40 % off i was paying through paytm bill was 116 as offer was applied i was asked to add money i added money when i paid finally they deducted 180 instead of 116 when i tried to cancel the order it was not there when i had chat with him they said cancelling order will cost you 180 rs as order is being prepared. When i asked the money difference they said its not possible.
Order id [protected]

Dear zomato,
This very unprofessional, i placed an order (Order no [protected]) on 22nd june ‘19 around 9:18 and i cancelled my order within 5 min even before restaurant has accepted my oder and no executive was assigned to my oder, now zomato are charging me whole order amount as penalty. So you penalising me for cancelling the order i never get.
Hopefully you will solve my problem.
Regards,
Kamal

I have ordered an order from shree neelam dhaba on 9 june and the amount is 284 rs and i give the delivery boy 500 rs and he don't pay be back and said to pay it by paytm. But he don't pay it. Later i call zomato chat support about the same but they pay me 108.80 credit back after 15 days and when i ask for another 108 then they are telling me each day that it's a technical mistake u must wait 24 hours and now after 15 days they are telling me that they can pay only 108 credit according to their policy. Can i ask them why i have got only 108 only is this money i beg from others. I must get it when i work i have right that they will pay it 216 fully. Go to hell with their policy. If they don't pay it back i will show them the same.

I have ordered food from zomato that was not good i have same issue with 2 orders they say to give zomato credit but it's been 3 days no response while chatting to them they saying wait 48more hours i have waited but no response from then. They fraud my credits worth 183 no credited still and no satisfaction with the food which bad quality. Help me give me my credits and they are also blocking customers who are complaining about them.

Order no. [protected]
I ordered 1 paneer tikka masala and 2 butter roti from moti mahal delux madhuvan hotel.
I received this order and paid the delivery boy 399 and 10rs tip.
But in the app it was still showing on the way.
Then i got a call from the delivery boy and he said that he is coming to the door step.
I said i already have the order. He said no i have your order.
He said than should i cancel it. I agreed.
Then i got a call from your call center regarding the cancellation.
The agent was very rude and was not ready to listen to the fact that i have received the order.
And now i have a cancellation fees added to my account.
This is not done. Being a regular costumer of zomato such a service is not done.
I want to get the cancellation fees removed.
I'm adding the pictures of food in attachment.

I had made orders on the same day through zomato,
Id are [protected] and [protected].
First one was from dominos, i gave the instructions to not put any mushroom in it as i am severely allergic to it, i called dominos directly also but yet i received a pizza filled with mushroom.
The later one is from sweet truth, the ice cream tub is expired and tastes sour.

When i contacted zomato support for the help, they said we will give a feedback.
I was charged around 550 rs total for orders that i couldn't even consume and yet there was no support from customer service.

I want my full refund as i couldn't even eat any of it.

I place an order with dominoes and paid online. The order number is:[protected]
Money was deducted from my account but it still shows that the transaction could be processed. I called the restaurant multiple time but they did not pick up the call, finally when they did they told me to resolve the issue with zomato. I messaged zomato support and nothing has been done by the customer support to resolve this issue. This is truly upsetting and unnaceptable, stealing the customers hard earned money.

Hi, I am Ansari sharif Mobile no. [protected].
I have placed an today from Zomato app. I received a call from Zomato saying the item I ordered was not available and they gave me option of other items, I said ok and choosed chocolate Noggat cake which was cheaper then the one I ordered, and call representative calculated the new bill amount and mentioned to me the new bill amount which was ₹475. Then the delivery boy came and asked for the old bill amount which was ₹571. Then the harrassment began and I was having my dinner, the call representative his name is Deepak has misbehaved with me and not ready acknowledge the error on their part. So please I am very disturbed by this happening. I am just hoping to get a favorable and corrective measures from your side.