Zomato Complaints & Reviews

I make 2 orders from zomato.
1 delivered to my address without any issue.. However second was cancelled and i came to know the reason that i was not responsive..
There were no calls on my mobile.. And when it rang the rider said he was not able to find my address and called on my mobile (Though i haven't got any calls at that period).

When contacted customer care they were not able to provide any concrete answer for the cancellation.. Like how many times rider gave me ring and i haven't picked the call etc. What is the purpose of providing location for delivery.
How come one rider is able to deliver on that location on the same day and nearly around at the same time but another is failed to deliver.. Not able to find location.. Giving reasons of not responsive etc. Fading away saying reasons of policy..

Hi,

I had ordered chinese food for my parents in kolkata on 15-june 2019 at 7:30pm ist of inr 735.00 in value. I quickly realised that i should have provided the contacts for my parents in case of any delivery difficulties, so i updated the zomato support team on their app about my parent's contact details immediately (See attachment).

The delivery person never contacted my parents and kept trying the registered number which is not my parent's number even after i had instructed it to the support team. Finally it seems that order was cancelled by zomato's supplier. I requested a refund but the company tried to play down the miss from their side and refused the refund saying its the companies policy.

I'm requesting your assistance in resolving this dispute.

Best regards,
Sunil

We ordered from your app so its your duty to provide best and good quality food today when i order veg thali there is no mention any where that they provide this much less quantity of food and also food was very cold, after that when i compalin they told me we are improving our service and according to restaurant tere is no issue, tell me one thing which restaurant owner is agree that they provide bad quality food. I never accept this from zomato side very bad service today i am very disappointed from you and also your agent.

Actually i made an order for zomato, with ina minute i decided to change my menu but after cancelling they took 151as penalty i didn't see it was penalty but afterwards i have seen that they have taken total money neither the food has come nor refund so unfair
Order from dayanand icecreams.
Placed on 22nd jun at 04:13 pm.
#[protected].
It is not fair i have cancelled with in a minute they took my total money so
Unfair. Fraud. Its such a fraud with zomato.in ads they will say easy cancellation but now these type of issues they will arise

I have made hundreds of successful orders through zomato and have 1622 piggybanks points that is very hard to earn.

But for past few days i am unable to order food from zomato, i raised the issue to [protected]@zomato.com

They replied to me after 2 days, that zomato system has permanently blocked me because their system think's i am a spam
And because few restaurants have raised concern, because i complained about these restaurants making false claim o[censored]sing zomato 100% safe seal when they don't and
Also zomato guyz said you have cancelled few orders
Now which was because of some unforseen reason and for those few orders that were cancelled i had prepaid and i have lost money
After made more then hundred successful orders and earned 1622 zomato piggybank points
They say you are blocked because i have pinpointed 2 restaurants not following the (Zomato 100% safe seal) packaging norms that they claim to follow in zomato app

Please help me resolve this issue else i will lose those hard earned 1622 piggybanks zomato points,
This is what i get for being a good zomato customer!!!

I ordered 1 non veg thali for which mr omkar yadav was appointed as zomato valet. He came to a location which was 1 kms away and started saying i have come to your location. I told him that you are in adjacent colony pls come by this-this route on which he said i have to talk to company. The support staff of zomato was extremely rude he said if you want your order go and pick there otherwise i will reject it and rejected. I didnt get any refund nor my food. All mistake done by their end and i stayed hungry

I ordered a dal makhani, naan and a soft drink from masala darbar through zomato. The naan i recieved were burnt and soft drink was missing. I was offerred partial refund for the same. But I don't understand my whole meal got destroyed and what's the use of curry without bread. At least a full refund would be satifying. The whole meal cost me around 130 rupees and i was offered a refund of 70. The partial refund is not justified for the service that has been provided. This feel like a betrayal. My order no is [protected].

This is for order no. [protected]. My order got rejected by delivery person as i did not respond to his call for 2 to 3 times as I was in a meeting. After that immediately i called him but he said i have rejected ur order(nd he was still waiting near my building dont know then y he cancelled the order). So I got a msg from zomato that refund is initiated and will get credited within 2 to 7 days but today is around 13th day( ordered on 12th june 2019) and I have not yet received any refund from zomato. I have sent several mails to order.zomato.com but no reply from there too.. Its very disappointing...

Order id:[protected].
Mob. [protected]

Hello zomato,

I'm vivek, above mentioned order number I was cancel because hotel refused to give kurma because past 5 years having briyani from viram hotel they will supply with kurma and also they need to understand chettinadu briyani is very difficult to eat without kurma but now they changed there policy to not giving kurma and changed two egg to one egg. So I was refused to take parcel from hotel itself and inform to zomato valet if there are not giving please call me then i got a call from zomato valet so informed to valet I'm going to cancel refuse the order so i was cancelled.. Now my whole money is wasted... If we raised Complaint after delivered giving some money as zomato credit now whole money is wasted. while cancel there is no popup or alert for cancel then how can you guys saying i was agreed? Anyway final conclusion is buyer is loser.

Today is the last day to buy from zomato.

Regards
Vivek. .

I have had a wrong order delivered to me. After some argument the customer service refunded me.

Later that night when I checked my account was blocked.

I have requested as to why it's blocked they have informed me that the account cannot be unblocked.

This is absolutely dumb. As I had so many orders and they were supposed to believe me rather they didn't.

I want my account unblocked asap.

I had order a chicken haleem in a restaurant and they sent some other thing . which was smelling bad and i couldnt even touch it . No one is responding after i received the delivery . I am a regular customer and you are doing this . After few days i thought to order something and i ordered something else so i cancelled the order . I got a penality fee for this . why should i pay ?? It wasnt intensional . If you dont respond to these queries you will lose a regular customer .

I have ordered from Wow Momo this evening through Zomato. Actually I haven't checked my payment option and I have placed my order. But within few seconds I realised that I have placed my order in Cash On Delivery option. So i cancelled the order within a minute. And they are saying that I have to pay the full charge of my previous order. I mean why? I don't think the restaurant starts preparing my order instantly when they receive request? They have their offline customers to serve. I don't want to pay my cancellation charge. Kindly look in to this matter.

Delivery person is lying and he did not ring the bell. My mother was at home and your customer service is really pathetic. I want my money back. I have ordered from zomato in the past in the same address. I checked from the security guard. He did not see any person because delivery guys have to make an entry in the register to enter the apartment.
This was my last order from zomato and I want a refund

I cancelled an order at Chawla2, jail road and replaced it immediately. Before cancelling I called up the restaurant and they confirmed that the order was not yet prepared. The Zomato representative who called for cancellation did not inform about charging for the cancelled order. He cancelled the order and yet charged me foe both the orders-cancelled as well as delivered. Kindly refund the amount for the cancelled order as both orders were exactly same.
Not only that, instead of shahi paneer as ordered, the restaurant delivered kadai paneer.

Dear Sir/Madam,

This is regarding my order [protected] on Jun 1st 2019.

I have ordered for mutton bucket biriyani at thalapakatti on 1st June through Zeta Payment. Due to poor packaging the whole bucket biriyani spilled om the road and the image was enclosed. I raised a concern immediately on that day with the image. The whole bucket was wasted and total amount of 1.7k was wasted. When i raised a concern, i was informed that refund was initiated and the amount will.be credited into my Zeta accound automatically within 7 business days.

I have re-checked on Jun 3rd about the status update on my refund. When i checked, i was surprised to be informed that the refund was not initiated correctly on 1st time and again they raised refund for 2nd time on Jun 3rd and promised me like anything that this time will be refunded back for 100% and again it was not due to false promised. I have been informed by an usual template of 5-7 business days.

Later part exactly on Jun 10th i did not received the refund into my Zeta account and then raised a concern that did not received a refund which was promised earlier. The person who said he initiated a refund infront of his senior even dint work as well for 2nd time. I asked him a reason about why it was delayed and he replied me back with "The refund was initiated and it was delayed due to multiple issues and the banks are lazy to process the request". Think about you people how lazy now you people are.

He informed me that i escalated to my senior most manager and refund raised by him this time and again i was given 3rd false promise again it will be refunded back again within 7 days.

So totally 3 time refund was initiated to me and everytime there is no delay from.my side and when i checked this again on 17th, i was informed that am raising concern for 1st jun order and the same cannot be refunded because of me.

Thia is totally not acceptable. You people made me to wait for 3 times ans dragged till 16 days and not throwing the concern on.me due to old issue we cannot give a refund. I feel like you people have strategy of dragging till 15 days by mentioning that my senior manager raised refund and it will.be refunded this time and blaming the customer he is late after 16 days and it is very old cant help it.

See i have all the proof of delay on your side and the false promises given by your people. Enclosing all the screenshots of the conversation had with people.

Atleast by now expecting a positive response after going through my mail. Hope someone would help me understanding the situations. Shoud atleast understand the customer situation and ready to hear back from.them.

Expecting a reply and refund at the earliest. I dont want your usual template of it is initiated again for 4th time and will.be refunded within 5-7 business days.

Thanks and Regards,
Shyam Sundar S
Mob# [protected]

Yesterday i ordered one three cheese pasta from my nearby outlet name irfi cafe in 186 rs..my order no was [protected].First of all i got my order in 1 hr 15 mins ..even though the outlet is hardly 5 km from my place the the entire pasta sauce was spilled and outside in bag..when i asked the reason to delivery boy he told that my bike broke down thats y i was late its a cafe fault they didnt do the packaging properly.i rejected the order .i argued with zomata chat service which is not available anytime and needs to wait atleast 10 mins for every reply got ready to initiate my refund as they were not ready to reorder from there side.Then i reorder the same pasta from same place and my order no was:[protected]..that come on time but the quality of pasta was so pathetic it seems to waterly no taste at all the sauce was uncooked ..it was waste of money.I asked the chat service person about this and as usual they have patent answer sorry for inconvenience.I have escalated the issue someone will get in touch with you.i cannot help more than that first of all i have to waste my 2 n half hour and also atlast i ate bread at home..i threw entire pasta in dustbin it was so pathetic.
But i want to raise the complain about the customer care service they provide is horrible

Hi,

I have ordered food via zomato yesterday(18/06/19)after paying 168 rs through netbanking. Post which order got cancelled due to mentioned food not available in restaurant which was confirmed by executive from xomato however refund is not been processed.

I tried to contact customer care but no response and i got response through chat stating that your order got cancelled with penality.

It doesn’t make sense how come they charge penality for cancelled order that too they not even bought the food.

I need refund immediately as i was so frustrated and fed up of the service from Zomato and call back @ [protected]

Regards,
Bala

I have placed order of 935 & it picked my home address, but while placing it was shoing my office address which was correct.I ask them to cancel this, then i recieved call from zomato agent(GAURAV).He told me i will not get my refund then i asked him to deliver my order & don't cancel it, still he disconnected my call & cancelled it.Now they are not refunding my money

Order No. [protected] Date 14 /6/19

I ordered food worth Rs. 349.45. For a long time, it was not delivered. I called the delivery guy and he said there was no response so order was cancelled. I checked my mobile but there was not a single call from the delivery guy or Zomato.

Where did my food go? Payment was debited from my card, Zomato says the amount will be refunded in 48 hrs but still no sign of refund. Zomato is not reverting on their chat message now.

Order number - [protected] placed on 19/06/2019 @ 8.23pm where order Butter Roti and paid amount as well but when order received during that time Roti was missing and post chatting with support team got 63 credit points and not Roti.
What should I do with the food and credit amount received if there is no bread to it with, highly unprofessional and unethical.
Money is not the thing which can by everything.
Zomato team should redelivered the Roti Instead of credit amount, highly unsatisfied with this inappropriate service.