Zomato Complaints & Reviews

I ordered food through zomato on 11 June 2019 from Manish eating point amount of RS 512.75 got debited from my account but order was not placed . It has been 3 days and no refund has been credited in my account. In the zomato application I tried chating to them but with no success . Please look into the matter since it has been three days since 11th June 2019 and amount has not been refunded....

I had ordered with greener side on sunday 09.06.2019vide order ID[protected]. The zomato valet refused to deliver at the address mentioned be me saying that i have asked for delivery at another address. he lied that i asked for different delivery address. I have been receving delivery at the same address. Zomato chat was not working at that time. Mails are not replied to . I was deprived of food as well my hard earned money. Later on zomato...

Below is the email I have sent to the zomato----

I am contacting you for a very serious concern called theft. I have order food from Sagar Ratna from DLF phase-2 cyber city. I were keep tracking the order and received an SMS after 45 min stating order is cancelled as you did not picked the call. I immediately called back on the number to know the status so the delivery boy talked rudely saying you did not picked the call so...

I ordered food via zomato of Rs. 550.67 after 30 minutes or so order declined by restaurant and a message came from Zomato saying that refund initiated and will reflect on my a/c by 48 hours.This incident happened 2 nd June, today is 13 th June and I have not received my refund yet.I mailed at [protected]@zomato.com with all proof but no reply received yet.

My Phone number: [protected]...

I had placed many orders out of which 3 orders were worst. They have taken the money and have sent spoiled, dirty food also the quantity seems that they have removed some quantity and then they have sent it. When you try contacting them they just have a chat option where you have to wait for ages still they do not reply ... No other source of communication... Pathetic service !!! Pathetic people... !!! They all are fraud sitting to loot people.br...

My order no is (id: [protected]) dated 4-6-2019 was cancelled from your side and an amount of Rs. 424.76 was deducted and I was acknowledged that my money would be refunded within 2 to 7 days. The time provided has already been lapsed. I have been trying your customer care no. but I am unable to approach your customer care executive.

Please go through my query and try to resolve my problem.
My Number:- [protected], , [protected]...

I had ordered in total 4 orders from Zomato.
In which i had complained against three for wrong packing, mishandling and spilled food.
I had complained against first two orders. I got compensation. Then third order was fine.
Forth order which I received is spilled. So i complaint against same to customer service.
And had send them pictures.
Then the customer service person replied me that “if i was there...

I ordered two foods on 11th June, 2019. But I received item missing with the food product. Zomato told me to refund Rs 160 but since then they told me everyday that "at days end you will get your money". They told me two times means for two days they harassing me with mentally and physically but I didn't receive a single penny. So now I demand Rs 500 from Zomato for this harassment. Even they don't accept this with brave heart. So it's embarrassing...

The order placed with Healthie at Chandivali Andheri on Wednesday 12th June 2019 at 12.25 was to be delivered in 35 minutes at my Andheri office. However the order didn't came in time so I called up the delivery boy who told me that another delivery guy has been assigned and he doesn't have his no. Meanwhile I got a call from Zomato and the lady said the order is picked up and is on the way and will reach in few minutes.
But on my...

I have ordered my dinner (Fish chilli) by zomato on yesterday night around 9pm. The hotel is "mughal treat". After i ate 2 pieces of fish i come to know that the fish is a spoilled fish which is too dangerous to eat. Very bad smell is coming from the fish. Immediately i stopped eating & called to the hotel "Mughal Treat" but their number is switched off. And i have raised a complaint via zomato chat that time itself. But nobody responded...

Order ID :[protected]. I had ordered from zomato yesterday and by mistake my order got cancelled. I had paid through paytm and the whole amount got deducted as penalty for cancellation. When I asked to chat support to either reorder my order or give me refund they didn't help me. I want my refund back of Rs. 1086.25. Penalty doesn't mean the whole amount and that too when cancellation has been done by mistake or accidentally. I want my refund...

I have ordered full quantity from Zomato and i had made online payment for Same, but when i received the order it was a half of quantity wherein i supposed to get the full quantity. Regarding this i contacted restaurant several times but didn't get any response, also had a word with zomato but they did't help me.

Would be looking forward to get proper compensation on the same as it has caused a lot of trouble and humiliation...

RS. 999 deducted from my Paytm account on 07/06/2019 towards subscription of Zomato Gold membership, though no transaction was taken by me. I want my refund. And has been trying to reach customer care nos. But no reply. through app also staffs are not ready to listen anything, and are very rude. I[censored]nanswered, I will move to Consumer Forum and File a FIR too. kindly reach out to me at [protected]@gmail.com...

I had placed an order with Leon Grill, Marathahalli on 7th June at 9:43 PM #[protected].
It had been 10 minutes that the restaurant wasn't confirming the order. Owing to my hunger pangs, I had to cancel the order at 9:52 PM due to such a delay of even accepting the order and then placed a fresh order with a different restaurant. I then spoke to a customer care agent at Zomato, who after i explained the whole issue said that the refund...

I placed an order for my mom on zomato. Few minutes after the order was placed, my mom got a call from the restraunt stating that you placed an order for Mutton curry but we don't have it right now so instead can we send you the fish and chicken? She agreed to it and when she got the order the fish was not in the bag. She called the restraunt and the guy that the fish was eaten up by the driver as he was hungry. I tried calling zomato and...

The delivery boy came to deliver my order.
The total was 368 .I gave him 500rs note.
He asked for a change..when i came back with rs 370 he told me that the total is 378. Then in the mean while I forgot to take Rs 500 note from him.After words he accepted 370 cash and shown me that he is in a hurry..He flew from my residence.
When I called him back he told me that he has taken extra money by mistake
And Now he...

My order was placed on 12 June at 8.47 pm with order no. [protected]. I called the rider at 9.15 but he said. I have changed the rider and he will deliver my order and the other rider didn't reached to me by 9.30. i called the restaurant they said no one has come to take the food. I reached to him by my own car at Sai baba Chowk panipat. Poor delivery by zomato services...

I have ordered and wallet said he won’t delivery due to rain and I am standing somewhere come and take the order we denied and contacted the customer care chat initially the said the will ask the wallet to deliver the food and I raised a question how I am going to have cold food which is out for delivery an hour ago rather delivery fresh food wallet cancelled my order and talking arrogantly and customer care executive is also giving arrogant...

I had placed and order in one of the restaurants in Mumbai. Waited for over an hour to get our food delivered. After more than an hour we get the notification that your delivery has been cancelled since you were not answering the call. The delivery guy did not call and nor did he come to our door to deliver our food though the complete address was mentioned. When we lodged our complaint at the zomato customer care the person on the other...

I have been ordering from the same restraurant for a while but on 7th I saw on map the valet was driving near my house.I tried calling him but his number wasn't reachable so I started chatting with zomato, they said his number isn't reachable and moments later they said that my order was rejected because I wasn't available and rejected it.Why would I cancel the order which I paid for??I was still on conversation with these people and they...