Zomato Complaints & Reviews

I had ordered food from zomato.. i had placed order and payment made by online mode... they refuse to send order as well as refund money..customer care Executive call me and he talked in rudely manner.. they cheat so many customers.. so kindly try to resolve my complaint.. i have only 200rs and feel very hungry... then they didnt send order.. try to understand the problem of bachelors

I have ordered a food item through Zomato. but the food item was not available at that store. Then they asked for replacement of that order.but I did not accept that. So they informed me by call that they will cancel the order and refund the money. After that I got a message that"we have initiated your refund against your order id: [protected]." Also they mentioned that the refund will start reflecting in Zomato wallet within 24-48 hours.
But after 5 days the refund is not credited. I have also send feedback regarding this matter.but no response from them.I think Zomato has started cheating in this cheap way. So I am raising the complaint so that I can get my money back and no other person can be cheated such way.

Dear Sir / Madam,

date of incident:[protected]
clinet number:[protected]
Description :- I ordered my food on Sunday night 16th June 2019 1st time when i ordered transaction failed but money was debited from my account i want my money back whats the procedure for it
please sovle my problem as soon as possible and refund my money
we do hardword and spend money and your company cheats in this way it not good
if my problem is not solved as soon as possible
i will take necessary steps to sue your company

I had Ordered food on 7th April 2019, Order ID: [protected], which got delayed apx 1 and half hour than expected time. i did complaint about it, so as a remuneration they gave me rs. 148 extra credits in my zomato account to use for my next order, Nowhere it was mentioned that those credits are valid for 1 month only, neither chat support informed me about it, nor email support,
When i tried to order food 1 & half month later, credits were not there, I asked for the same on chat support, that time they are saying that credits were valid only for 1 month,
then they told me to email for further queries, i mailed them, but again and again they are answering me same that credits were valid only for 1 month,
i asked them why I was not informed before about validity of credits, but those people are not getting my question only, they repeating same answers & Zomato doesnt have customer care no. also
i dont understand what to do now.

What's the point of ordering online if it doesn't deliver food from little far away places...could be just 3-4 km...no use of Zomato at my location...as they don't show any hotels...other than two hotels .which are near by.. I'm fed with Zomato now...really... please improve the services provided by your company... seriously I come from work and try to order something...then I see there are no hotels nearby...if you get food from near by hotels..
What's the point of Zomato... I'd have gone and had it myself...

This is Farhaz Khan resident kf Andhra Pradesh and I want to complain about zomato located In Srikakulam. The problem is that when we are ordering any food items if the delivery boy can't deliver it they are asking to cancel order for which we don't get refunded if paid cash on delivery we have to pay penalty next time we order which ends up a loss to the customer only.so please review about it. Instead of trying to deliver they are simply sending message that they have tried to deliver but we have denied to take it.

I placed an order with Hotel Saravana Bhavan via Zomato app for food worth Rs 719.99 Order Id [protected] placed on 9th June.

The order was accepted by the restaurant and 15 mins later, the zomato delivery person called me and told me the items cannot be prepared by the restaurant as it was after 4pm and asked me to cancel the order.

I cancelled the order via the support feature in the app to get a refund.
The request has since then been rejected by zomato customer service thrice. I have attached the emails with them for your reference. They dont understand the situation and keep emailing me about their cancellation policy.

I need the 719 rupees I paid for the food that was not prepared by the restaurant and not delivered to me.

Order number - [protected]
I raise concern about I found hair on the biriyani box. And I attached picture with it. But the helpline agent talk with me very rudely and dont giveme refund for my issue.. They say I am lied to him.. Please check my issue and give me my money back. I attached the biriyani picture with this email. Is paid via phone pe. They told me about refund only for one item. But my two item is goy damaged. So why this type of behavior we customer is tolerating? They say this type of case I handle whole day. The type of manners customer service employees do with customers

Zomato has been indifferent lately with their customer services for the late night orders.

I have had 5 bad orders in a row. Most of them are orders placed late night. So for this particular order number [protected], i had ordered from Healthie via zomato, the rice was uncooked. The zomato chat support gave me a number that was unavailable. And when i was able to reach them later in the day, i was informed by the restaurant manager Stanley that i call Zomato and do a con-call and he will process the refund.

When i called Shivam, the customer service executive, he was not able to reach the number for the restaurant and later started accusing me saying that 5 bad orders in a row is not possible in a city like Mumbai. I told him I had sent proofs/pictures to the chat support for the faulty orders and all the orders had discrepancies. He accused me of tampering with the food and insisted that all the faulty orders were made-up. I tried to tell him that I had no reason to do such things and I genuinely had got faulty orders. In frustration i thanked him and hung up. The customer service agent, instead of providing a liable solution, blocked me from the app instead. Shivam was the name of the agent. If you guys can get hold of the recorded conversation, it would be great. Enough proof of how ungrateful and ruthless this man was.

Requesting you to take necessary action against this agent in particular. And also unblock my Zomato account so that I can avail my refund for the bad order.

Meet Shah
meet.[protected]@gmail.com

I have made an oder on zomato at 4.30 pm, now it is 6pm. They have yet not assigned a valet, I have contacted the resturant and they have already prepared my oder and are waiting for the rider. I am messaging zomato customer support but for the past 30 mins they are not replying. I have attached the screenshots. It's a prepaid order, the food is cold now, no time is given, no option to cancel. Why do they promise a service, cut the money and not provide my order. If I ask for a refund they don't give my money back, zomato credit, from which I order then same problem happens.

Hello I am located in pune and i ordered milk belgium chochlate waffle from Best Belgian Waffle, Erandwane, Pune. I called the place and they mentioned that order is ready but zomato delivery guy didnt turned up to take the delivery. I dont know what to do. And I already paid for the same .Please help.
My order id is : [protected]
Paid using Paytm
June 18, 2019 at 04.44pm
contact no : [protected]

I have ordered an item using the Code CRICKET from Greenlight Biryani house, Sambalpur, Odisha. I didn't got the delivery but recieved the message - Food has been delivered. i called the valet and restaurant, asked for support support. I got the delivery but my prediction option was gone. I asked further help from customer chat support. They told me to mail to [protected]@zomato.com. I did so and no mail has been reverted to me till now.its already been 2 hours and match prediction is going to be closed in 3 hours. I want predict which is my Right as per Zomato code.Why I have to run so much and waste my time and energy for Zomato's mistake. I want solution not sorry. Highly disappointed. I tried to call few toll free number but that was not working. I collected the Sambalpur Zomato manager contact number from a restaurant but it was again not available. Consumer complaint was last option. Since I was suffering, I decided to stand up.Response time is very slow and inefficient.

Order number - [protected]

Thank and regards,

Subham Kumar Padhee

I ordered my food from wich craft at 11 30 . It’s 1:34 my food has not yet come .
First wen I ordered for half an hour no zomato valet was given . After complaining plone person was alloted . It’s more than an hour now that my food has not come . It’s for a patient who is not well . I want the benefit of the doubt . Zomato has become horrible. It’s not worth it . Zomato has such irresponsible people.
No proper customer care .
The list of hotels linked to zomato is also wrong . Orders are taken and then we are told that it’s not linked. If it’s not linked then why should it accept orders? I have logged a complaint about this but nothing has been done .

I have ordered food on 10:33 pm of 436 rs. from Punjabi Angithi through Zomato app, confirmed the order and valet Gursimran([protected]).But on 11:09 pm I received a msg oh we cannot fulfill the order.My guests were waiting and in that awful moment they deny. My register mobile number is [protected] named Shashank Shekhar.Even I have called to valet by my another number [protected] but he was continuously busy on another call and didn't reply.and when he received my call he said contact to customer care I can't.He was unprofessional.After that I have ping to customer care chat but no reply yet.where is your professionalism if you people cannot fulfill the order so why should not you close this . making fool to the customers and wasting the time .Who will bear this?Otherwise I will take the legal action for this even not refunded my hard earned money. Contact me soon Shashank Shekhar (Registered no. [protected]) [protected]

Hi,

I have ordered from Daawat Bhopal. My order id was [protected], which took around more than an hour to deliver my order. Daawat is of within 1.2 km from my delivery address. When the order was taking time I messaged zomato support also to cancle my order but I dididn't get any reply. I got the reply after 1 hr when the order was delivered but then the order was of no use as I have fast. I do have screenshots of all my chat and respond time. I need my full refund in that case

I ordered 2 Vada Pau from Gole Vada Pau in Lucknow gomti nagar area branch, I paid the guy in cash 132 rs. & when I went to eat it. I saw that the food was stale & had no cheese in it. So I contacted zomato chat & clicked a photo also & send it to them, as cheese was missing as for the cheese itself I paid 25rs extra each, I couldn't even eat it... It is still lying next to me. It was complete waste of money. & what response I got from tomato was that they will share the feedback to the restaurant & they gave 33 rs as credit & just left the chat. Such a good escape they have. These online food delivering sites have made it a nuisance for us. I asked them to provide me the complete refund but they didn't even care to revert on chat.

I have placed an order on 9th June 7:36 p.m at Saundhee Potli restaurant but I cancelled it within few minutes because I forgot to apply coupon code. I again placed the same order( order number [protected]) at the same restaurant 2 minutes later after applying coupon code.
So, neither food got wasted nor restaurant/zomato bear a loss. So, how come you are charging cancellation charges when there is no impact or loss to anybody ??.
I want my amount to be refunded.

Thanks,
Rohit

I have been ordering from zomato since the last one year and I never held such a pathetic experience even from restaurant delivery. Why don't your delivery boy have change when payed through Cash? And even instructed with chat? Do you consider buyer a joke who stands at home with big note waiting to listen that the boy doesn't have change.is your regret a joke?

What nonsense is this zomato, i had issue woth faulty damaged order [protected]
ur agent issued credit, till date not reflecting in wallet its been 30hrs, he told me to wait 2 hrs then 24 hrs then 48-72 hrs, what nonsense
r u guys fooling me????

Your chat agents are also rude at talking and keep copy pasting same response!!!

reg mail id:[protected]@gmail.com
order id [protected]
call [protected] asap.

What is this zomato???? i was given credits against damaged faulty order
[protected]

From yesterday im constantly in touch with customer servic ethey just copy paste same lines and one even said u can talk all day i[censored] want response will be same, like what?????

Then i was told to wait 2 hrs to reflect on walllet then 24 hrs now 48-72 hrs????? r u guys fooling customer? credit my money ryt NOW!!!

reg id:[protected]@gmail.com
order id [protected]
call me asap on [protected]
Name Anshu