Zomato Complaints & Reviews

I had placed an order using zomato specifically mentioning the address different from from GPRS location as had some guest at my home but ttheir rude zomato valet denied to deliver at the mentioned address stating that he will deliver at the location depicting from GPRS. And Zomato is not refunding my amount they have hand in gloves with their executive fool the customer.
Now just received one reply that you were not at the location...

This is Vibish, yesterday i had ordered some sweets from Zomato online (Kanti Sweets), I ordered the food by doing online payment, within a minute i had to cancel the order due to some sudden change.

Actually it was for my friend i had ordered to deliver at my location, but unfortunately he wanted me to cancel the order, he wanted to visit the store directly for selecting the sweets.

Since I'm a reputed customer...

I had subscribe to Zomato gold through Facebook ID on 9th June 19 vide bank ref No[protected] and paid 800/- for subscription. after Payment the app is not responding and continuously showing error, " something went wrong, please try again later"
mobile application not working only when connected to My Facebook account.
I want a refund of my amount since i am not able to use my subscription.
my Face book id is [protected]@gmail.com...

I placed Order number [protected] on 10.06.2019 and after a wait of 70-80 minutes, I came to know that my order is cancelled and it was informed that delivery boy called me and my number was not reachable. Zomato penalised me with Rs.163/- and cancelled my order. I had to sleep last night without eating food.

I did not receive any call from Zomato and lost my food as well as my prepaid money. It is kindly requested to refund...

I had placed an order with Ovenstory Pizza, Thane on Saturday 08, 2019 at 10:40 pm. The scheduled delivery time for the order was 35min. I've a screenshot of the entire order summary too.

Order ID: [protected]

Now, after waiting till 11:30 pm, I started calling up zomato customer care which got redirected to your partner restaurant. They told me that your pizza is ready and you will get that in 20min (I. E. 11:50...

I have been charged for cancellation fee which I cancelled just five seconds after the order... literally 5 seconds...now they are charging me equivalent to the amount of my order which is a loot..and they hav not replied to my answer that I had cancelled just 5 seconds after the order was placed ...I couldn't possibly imagine how even the oil will be poured into the wok in 5 seconds let alone order confirmation in the kitchen...I have attached...

Hey I always order food almost daily cause I stay single and work last night my account was blocked for suspicious activity I had 689 credits that had stacked over past 2 months I never used it thinking I could order when my friends are at my house trust me all the money I received was only because I had 5 orders with an item missing trust me I did not do anything wrong when I complained to zomato he said that the money request were fake...

I have ordered food from krithunga ameerpet, Hyderabad, we are waiting for food, my mobile also working fine, but i didn't received any call from the delivery boy, when i chat with zomato customer care through mail, they given below reply,
"We have checked with the delivery person for your order ID [protected] and got to know that he tried to call you at the time of delivery but you didn't respond to calls and in this case, the order...

This order was rejected by Zomato -Pizza Planet. I didnt receive the refund or the order cancellation email or the refund reference number.

Order number [[protected]]

I have tried contacting chat they asked me to email [protected]@zomato.com and its been 2 days and no response.

Also there is no proper customer care. My money is stuck for which chat associates have no answer and are rude and there is...

I placed an order at about 6:30 pm on Monday 10th June through SBI net banking. My payment went through but I did not recieve a confirmation. I called the restaurant (Bengal Sweet Centre) to ask if they had received the order but they said they had not. I tried calling zomato many times but this is not working as well. I lost 760 Rupees. I don't know why they have a poor redressal system. If netbanking doesn't work, they should not offer...

Hi
my name is Vimal Sharma from faridabad my email id id vimalsharma.[protected]@gmail.com and my number is [protected] i m very much sad and angry about my last order on zomato, ur delivery boy pick my order and delivered aster 35 min on the distance of 5min only when i check on live tracking after 15min of picking he was in a village very much far away from my home and the pickup point he travling all over with my food in a very hot day when...

Hi Team,

Yesterday I ordered from zomato.. I called delivery boy for confirming the status of my order.. he said he is eating his lunch and they he will go for collecting the order after.. he asked me he will complete his lunch in next 10 min.. i said okay Np, after 15 min when i call the delivery boy again he said he is going to finish his lunch soon and then he will go for collecting the order.. my Guests are waiting for...

While placing the order, immediately my paytm wallet got deducted without giving any final confirmation of payment deduction. Through chatting with their customer care executive, i was trying to tell them, that I forgot to apply the discount promo codes but somehow the order cancellation option got pressed by mistake and immediately they cancelled my order without any refund. they charged the whole amount as penalty, even after my repeated...

Few days back i had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account...

I am a regular customer of zomato using zomato online ordering application with following credentials:

user email: [protected]@gmail.com
mobile: [protected]

Last time when I placed the order through zomato at No Name Kitchen I received wrong items in my order.

I complained this issue to the zomato delivery support who in turn apologized for this and promised me to refund 94.5rs as a token...

Zomato mein 8 june 2019 7.12pm par order no. [protected] sasural ke liye diya aur payment bhi card se kar di thi but phir bhi zomato boy name - rohitash chaudhary 70/- ka extra paytm le gaya aur ab refund karne ke liye 15 call whatsup kar raha hu par utha nahi raha
INR130.84 debited on Credit Card XX3011 on 08-Jun-19.Info:ZOMATO COM
Paid Rs.70 to Rohitash chaudhary at Jun 8, 2019 19:20:35 . Order ID:[protected] . br...

I have ordered at Zomato (ref. [protected]) where I manually entered new address i.e. C/4, Dwarkesh CHS, L T Road, Borivali West, Mumbai 400092.
After 25 mins. I recd. call from Rider and asked me Sir where is your address located. I asked him where are you currently and he told me some Asthvianayak Road which I don't know where it is. I told him to check anyone near by you and asked for OM Jweller which is famous landmark although...

I've placed an order on Zomato but shopkeeper reject my order
But they didn't refund my money back. They are saying there is penalty charge. But I cancelled as Soon as possible. How they can say such words?
And penalty should be some amount of the order price. They are saying penalty charge is full of the amount of order.dn't refund my money back....

MY daughter ordered veg california rolls from Sumo sushi to day afternoon .9 Jun 2019 through Zomato. This is in New Delhi.

Zomato sent the food in sealed cover. The sushi was found with cockroach inside. She has suffered mental agony because of this. We have also written negative review on the Sumo Sushi website.

How can we contact Zomato to refund the money and give compensation for this mental agony? It should...

I've placed an order on Zomato by mistake and immediately I cancelled it.
But they didn't refund my money back. They are saying there is penalty charge. But I cancelled as Soon as possible. How they can say such words?
And penalty should be some amount of the order price. They are saying penalty charge is full of the amount of order.

Please refund my money back....