Zomato Complaints & Reviews

I ordered a food through zomato. The zomato said that the bank denied the process and the payment is not confirmed so i left zomato and went uber, when i was trying to place my order a message from my bank came that the amt 315 has been deducted by PayU_www.zomzto.com, how come this possible. And i reached zomato for help they said that it would take about 7-8 freaking days to refund ...IS THAT FAIR? i am a college going student having a student account with zero balance account had only 400 freaking rupees, now i am hungry i have no food in my home since i am living far away from my parents, most of my days were like ordering online. i have ordered many times through zomato. the one who is from zomato online chat named ASHVANI didnt respond properly, i asked her i want to speak to head or give 315 zomato credits and dont wanna refunded she said only that she was sorry, , , , i am hungry i didnt eat anything

This is with regards to an order placed on 13th June'19 from Daftar restaurant at Goregaon East. The delivery guy was trying to reach me initially, but I was not reachable. Later when I called the delivery guy, he said that the order is cancelled since I was not reachable. I checked with the delivery guy on the amount which I had paid through my credit card. He responded that the amount will be credited back to my card within 24 to 48 hrs. Today I happened to check with the online chat support team at Zomato they are refusing on this discussion and are saying I will be penalized the entire bill amount which is INR 837.75 for the order being cancelled.
When the order was cancelled there was no communication on the penalty nor the delivery person informed me about the same. This is coming as a big surprise & it's not the right thing to do, that customers are charged an amount without their notice. It's only when I checked about it did I come to know that the amount is not getting refunded.
Please look in to this issue & help get a correct solution.
This will have people lose faith in online delivery & make payments upfront.

Thanks & Regards,
Kayzad Billimoria
+91 [protected]

Zomato order number-[protected].
Date-17-jun-2019.
I ordered a combo meal worth 200 which includes panneer curry, 2 chapati and protein shake.
Restaurant missed protein shake in the order.
Zomato is insisting me to order something else mandatorily so that they will send me missed item with that.So for this I have to order min.100 plus delivery charge plus GST .
So for their mistake I have to pay ?! Where is the justice.they came back with 55 credits but it is not even 50% if what I have to pay extra for restaurant missing the item.i need justice. I whole day spoiled with frustration feeling betrayed. I need justice

I ordered food from zomato on 8th June ( Chinese delicacies from Chinese Hut). On follow up with the rider whose number was unreachable initially but when it got connected the rider told me that my order has been cancelled as my phone was un answered. Moreover he was very very rude which is totally unacceptable for me as a customer.when I described everything on customer care portal.i was told that my refund of Rs. 197/- has been initiated and I will get the same in 72 hrs which so far has not happened despite my continuous follow ups.

I have lost all the trust because yesterday also the some thing similar happened to my friend. A wrong information has been passed by the rider to the customer and the hotelier.
Please answer my following queries
1. What policies do you have to be the customer 's first choice?

2. What trainings do you provide the riders?
3. What if someone missed 1 call after their continuous follow up with the rider for asking the status.
4.Aren't the riders well equipped with gPRS facility in their phones to find the location.?
5.Is customer suppose to brief everytime about the situation to different representative while raising a concern ?

I wanted to write many more observation points but need to know few on this.

Hope some favourable reply

I have given the pincode 560102 in the zomato app and it showed me the restaurants which would deliver to that place. I have placed the order worth Rs 750 and made a payment for the same and was waiting for the food to be delivered. I got a call from Zomato Guy asking for the location. Before sending the exact location he called and told me that he cant deliver to your location as you have changed your location. I was surprised to hear that when did I change the address. One more guy called and said your order is cancelled and you wont get any refund as the delivery boy cant deliver. I got one more call from zomato again and said you can write to zomato for refund. Do Zomato think customers are fools? Are the zomato delivery boys running a mafia to loot customers money. When I write to zomato cusotmer care I was getting the same answer repeaetedly that according to the new policy of Zomato no refund would be given as the food is already prepared. If the food is prepared and not given to customers then are the zomato delivery guys selling it to someone else in between without delivering to the customers? No proper response so far from zomato.

I have made an order. He does not how to speak. You don't give any training to them. It's 2nd time happening with me.
You trained them to use "tu, bhai- in Hindi" nice way to loot the customers. I have already made the payment also. You have trained them like this to misbehave with customers whereby customers will deny to accept the order. Nice way . Very good service from you all. Now you have written that I have denied the order. What is this ? Am I a servant of Zomato ? Who authorised you to use "tu and bhai" ? I have a name. Could they address me by my name. Is it the professional way to speak ?

My registered mobile number :- [protected]

Order date 16/5/19

Order number [protected]

Sudip Hati

Then on 17th June morning, I got a call from

[protected] this number. He just asked me what can I do ? ( krna kya h iss mein ?) Then he disconnected the call without listening to me anything. Call conversation was only for 59 secs.
Then I am checking over the website, it's showing that complaint has marked as resolved. Is the way to resolve a complaint ? Very nice service.

When I am trying to call back on that number, he is not picking the call. What kind of service is this ? I have attached the call details. Wherein you may check the conversation time & I have also tried to call back on that number.

Hi,
I made a zomato order on[protected]. Delivery boy did not delivered my order but zomato making that was delivered. Delivery boy did not came my location, they came nearest my location and he make a call and when I gone out my room I can't seen any delivery boy, even his mobile has switched off. I tried to contact Zomato, but his customer services very bad services . I'm sure Zomato and delivery boy making spamming with many customers. So, I want step about of zomato and delivery boy.
My Zomato Order Id is: [protected]

I had ordered an item on 13 june but due to zomato application error there was extra charges applied means calculation error. And also when i rcv food there is boondi raita missing. Thats why i told for refund in my source account but they said it is not poosible. Why this happen all mistake made my zomato team.. And they give zomato credit with expiry date why this type do. This is my money i have to authority to spend.
I want my refund into my source account.

In my last order i forgot to apply promo code to my bill so i cancelled it and again selected the same items from the same restaurant and that to within 2 mins. Than how come Zomato is charging me the cancellation charges. There is no possibility that the restaurant food might have got wasted because I was the one who immediately booked it again. Kindly look into the matter and refresh my account. Asap
Whenever i am trying to place a new order, Zomato is applying the cancelled order amount to my bill to pay it along with the new one, its almost Rs. 350/- . Please resolve my issue.

I have made an order. He does not how to speak. You don't give any training to them. It's 2nd time happening with me.
You trained them to use "tu, bhai- in Hindi" nice way to loot the customers. I have already made the payment also. You have trained them like this to misbehave with customers whereby customers will deny to accept the order. Nice way . Very good service from you all. Now you have written that I have denied the order. What is this ? Am I a servant of Zomato ? Who authorised you to use "tu and bhai" ? I have a name. Could they address me by my name. Is it the professional way to speak ? For your bad service & rude behaviour of your delivery boy, I had to stay in empty stomach.

My registered mobile number :- [protected]

Order date 16/5/19

Order number [protected]

Sudip Hati

We ordered for chocolate cake 500 G from lama bakery Gwalior today, but we rec'd vanila cake instead of chocolate cake .
Vide order no [protected], lama bakery advised to lodge complain with zamato, we are unable to contact you for last one hour, kindly do the needful for exchange of cake.
Kashish VADHWANI
Delivered at
508, N G Grande, Alkapuri,
New Collectorate road
GWALIOR 474011
Mob no[protected]

I have placed the order from Zomato and paid the amount online. This is not the first time I have ordered then the delivery boy called me and telling that I will not come in your location and then he cancelled the order then I complained to Zomato on chat they told that they will not refund I also demand for re delivery they said they will not do and the rider also using bad language

I had ordered food on 11th June 2019 with order ID[protected]. Due to app failure my order got cancelled and then they charged me the whole amount as penalty. I have taken the issue to their chat support but of no help. Also mailed them again of no help. I had paid online so they cancelled the amount. Today I asked what if the payment was done offline. They told me in that case they would have delivered yeh food and made me pay. So today I asked them fine don't refund the money back at least give the food back. They said they are helpless in this regard. And moreover my order was cancelled within a minute of order being placed. All they told me was food gets wasted, I wonder how can food be prepared within 60 seconds. Cancellation fee being charged is fine but the whole amount that's ridiculous. And moreover it was due to app failure. Zomato resolve the issue as soon as possible.

Today I ordered a pizza and within a minute I want to cancelled my order but there is no option working for cancellation then I also called the delivery boy for that query but there is no response...aftersome time I received a call from Gurgaon zomato and he threatened me that u have to receive this order otherwise we reduce money from ur next order and using bad language...Oh this is really a bad experience..I will never order any item and also suggest to others...I will also go for consumer court..

Sir this is Amit, I have placed an order today by order no. [protected] pine apple cake by putting address 9/945, Sector 9, Indira Nagar Lucknow. Even after giving correct address and phone no. My parents not got the delivery of the order and the same was cancelled by putting remarks that the phone was not reachable.

I have already done payment for this order.

You are requested to please deliver the order on the said address or refund the money so that I can place the order once again.

I had ordered food from Zomato via order ID [protected] on 13 June 2016. I paid money (854.61) in advance via credit card. After around an hour, I got an SMS stating that my order was rejected. On Zomato App, it mentioned that the customer was not available at the address and not reachable on phone! This was a lie, because I was waiting for the order at the address and no one had come to my place to deliver food. I chatted with Zomato customer service immediately and they said the order could not be delivered because I am unavailable, and they couldn't give a refund either! I told them that I am certainly available, and it has been just over an hour since the order placement, so I demanded them to deliver the food, but they refused saying that the order has been closed in their database. They asked me to email their customer service with the concern, which I did immediately, but there has been no further action on this matter.

I suspect this is some sort of fraud action from the side of Zomato where they attempt no delivery after getting the payment, and then pocket the money without refunding.

Dear ma'am/sir,
I have requested for an online order from the last 2 months, but nothing has happened yet. Many times I mails to O2 help, so they are given a date on the date. First they mail us it will take 4-6 weeks, if nothing have done in this time period i'll mailed again then they gave another a week's time. after that one week more and more but Still nothing happened.

please help us to solve this problem, hopefully you will definitely help us.

Thank you.

regards,
Italian Valley Restaurant.

I ordered 04 Lassi at zomata ( Khatri Shahi Namkeen) and made payment to Zomato thorough Mobikwik app. But Amount deduct from my Wallet but order show that payment is incomplete.And order also not delivered. I try zomato assist but it not worked. So please refund my money.

Order No. At Zomato -[protected]

My Transaction Id at Mobikwik -
ZTD-19-1E1938AD94423
Date - 16.06.2019

Regustered Mobile Number - [protected]
Tarun Bharti

I just want to say that zomato's services have gone down drastically in last couple years.
The riders they have are rude and absolutely incapable of following directions. I have never had this problem with swiggy.
Then their representatives are rude too. They could not deliver my order because their app picks up wrong location and your representative calls and tells me it's my fault and denied refund.
Way to a great customer service!!

Today I ordered one pineapple cake and paying money online but I didn't received my order but Zomato supplier boy wrote online that he deliverd that order .i tried to call him but his phone was switch off.I have lost my money. I try to chat with zomato customer care but the chat site didn't open .i try to make a call to customers care for complaining regarding my order but they didnot received my call.