Zomato Complaints & Reviews

I ordered my food, order was worth rs275, i called the guy at 4:51, according to the map he was standing outside, i said that i m coming outside please wait, when i came back i saw him going in his bike, i even called him, and he didnt stop, i looked at the app, he had already cancelled the order. He told me he is outside and i can take my order, he cut my phone, cancelled the order and ran away also blocked my number, after which i talked to the support about it. They told me i can pick up my order from the restraunt my self, and that they have informed about it to the restraunt. They misinformed me about it, i went to the restraunt myself and there i was told that my order is cancelled and only zomato can do anything about it, or refund the money. There i got the information that the restraunt dont get the food back, probably the reason he felt cancelling the order and running away was a good idea.

I have paid for an order [protected] on 31 may using an offer by which i was supposed to get cash back during the world cup promotion scheme. There were technical issues from zomato side so-called real-time issue as mentioned by there orders team on mail, hence i was not given offer at the time. I had request zomato team by mails and their support to provide me benefits of the offer as mentioned in the scheme. Zomato team is not providing me a contact number to discuss the issue, they are simply ignoring my requests. Their app support team says that they don't have proper authority and orders team decision is final. This is almost 3+ weeks of time to resolve the query but they have failed to resolve and literally cheating their customers by misguiding.

I have ordered from zomato and gets incorrect order, they assure me that you will get credit in your account but after waiting 10 day they just blocked my account instead of giving me credit. They just answering like computer written answer. They are not understanding what customer wants to talk, even though they are not reading what customer has written in complaint form.

Sir my order no. Is [protected]
I've placed an order from box office and i am very unsatisfied with your service and behavior.
Your delivery boy not delivered my stuff and instead of reaching at my delivery address which is at agya nagar he reached at vidya nagar and after that he cancelled my order.

Even then your team is charging plenty on me. Why would i give penalties because of his fault?

I want my money back asap

Sir my order no. Is [protected]
I've placed an order from box office and i am very unsatisfied with your service and behavior.
Your delivery boy not delivered my stuff and instead of reaching at my delivery address which is at agya nagar he reached at vidya nagar and after that he cancelled my order.

Even then your team is charging plenty on me. Why would i give penalties because of his fault?

I want my money back asap

It was an incident of 2 days back and still they haven't replied yet

Hello i have ordered food from zomato and i recieved a very very bad food !! .. it was smelling very badly and couldnt eat at all !! .. i have ordered from red chilly restuarant from zomato which is in bhavnagar city in gujarat state .. i have ordered specially thali and all the items in it were smelling very badly and the food was rotten .. My mom had to threw the Food directly into the dustbin ..only roti were left so i took pic of that .. i had also complaint to zomato chat but they didnt answer me properly and didnt help me to solve the issue !! .. i am sharing my ordered details and the rotten roti pics .

I just want refund for the amount i have paid ... I dont want zomato credits back also which i had earlier ... I just want the real money refunded which i have paid for this order !

Today we ordered food through zomato as cod and after placing the order we received the call from the restaurant person side where he stated that he would not come at our location for delivery because he was not feeling safe. However earlier several order we have placed at this same time and we received delivery but this time delivery person misbehaved and denied for delivery and requested to us for order cancellation from my side. Then we said if he is not ready to come at location then he could also cancel the order. Then he denied for it and said again and again to cancel the order from my side. Later on when we talked with the customer care agent for the same he talked with restaurant person and informed us later. Customer care agent said to us that make the payment first on delivery person personal mobile number on his paytm account because delivery person is not feeling safe.

Now my question here if delivery person is not feeling safe today in this location where n number of delivery have been placed earlier then why he demanded for making payment in his personal paytm account??? Would he be safe after getting payment in his personal paytm account for delivery in my location where he is raising question against safety???

This kind of blackmailing is going on now a days with the customer which is not acceptable. We people are hungry and had a faith on zomato that is why we placed order but today faith broken.

And when we discussed all this with the customer care agent he is also not supportive and taking only in delivery person favor and tone was also unprofessional. Which seems there is some connection between them where they raised the concern of safety with customer and later demand money in his personal account.

I will block zomato for my further delivery due to such a pathetic service where they are playing with customer at any time.

Order no:- [protected]

Shameful service!!!

We ordered one veg and one non veg pizza. We received both non veg pizza. My partner who is pure veg person ate non veg food assuming one pizza is veg. You guys suck. After raising issue with support they responded to wait and no response after that at all.

Details of the order:
Order summary
Order id: [protected] date: 23 jun, 2019
D1002 laxmi deep, wakad

Tereyaki chicken pizza [7 inches] (1 x ₹220) ₹220
Cheese pizza [7 inches] (1 x ₹95)

What i received is one chicken teriyaki and one chicken chesse pizza.

I will take this matter to consumer forum not only because of your incorrect order which made my wife eat non vegetarian food but also for the service support you provide.

Certainly you have made big name in the market and now you are least bothered about customer satisfaction.
But please mark my word that you can not fool people and continue this behavior with the grown and aware indian citizens.

Thank you for not responding. As i am quite sure that you guys are not going to respond.

I have kept evidence of all and will make sure i produce the same at and on correct platform.

Regards,

A highly unsatisfied, angry and betrayed customer.

Aniket saurabh - [protected]

I ordered for kadhai paneer on box meal sec 62 noida from my address scc sapphire rajnagar extension to which they accepted but delivery boy called me and said ur location is coming in indirapuram and i won't deliver the food at ur address. Customer care executive also talked to me rudely. I want my money back asap because i paid for something which i never got.

How can zomato charge me when my food was not at all delivered to me by saying the given address is wrong. There is a navigation problem in theirr system and the same had been accepted by the customer care person in call. This is my first experience with zomato and it is very very worst. I was ready to give extra amount to the delivery person if he attempted to delivery my food. This is ridiculous
They can't make a person wait for his food by saying that we will deliver you at your door step after getting the payment. I can't be charged for their navigation issue. If i was charged then the food has to be dispatched at any cost or refund has to come. If this is not working, i shall go to the extreme level of justice. Why i have to pay for the food which was not delivered to me at all..?

I have paid for an order[protected] and the offer was that i will get cashback using paytmupi. I never got that and every time zomato support says it will reflect in 24 to 48 hrs. Its almost 12 days and each time they say it will take 24 to 48 hrs. Finally they said paytm issue and to contact them and they will add 45 credit and it will take 24 to 48 hrs. But the credit never reflected and again when contacted they were using same template and trick. They said to email us and when we emailed them same template they pasted and never bothered to reply. I am fade up of such service. If they are not able to provide cashback, credit also why they misguide costumer. Swiggy and uber are instant resolution provider.

Hello, i have money in my paytm wallet of 812.43, i am trying to buy the zomato gold subscription and with the promocode of paytmgold i have to only pay 756/- but it says wallet balance isnt sufficient. Pls sort this out or kindly refund me my 812.43/- rupees back to my account.

Kindly call me @ [protected] as there is no customer care available for zomato.

Zomato is collecting money from people and making a fool o[censored]s, they dont even have a customer care number and the one listed on their website never works.

Once again i request you to pls sort this out or have zomato to refund me my 812.43/- rupees back to my account.

My email address is [protected]@gmail.com

I ordered 2 burgers and 3 mint lime mojitos through zomato. The order was delivered but was badly handled by the delivery agents. I said the same to the agent but he denied it and said that the order was badly packed and so I contacted the Zomato Customer Care through chat. They wasted almost 20 minutes of my time and said that they cannt refund my money even though I was ready to give back the order as they delivered to me. Kindly address my grievance.

I ordered the biryani, cost was 197 rupees. Zomato app pick the wrong address, so i immediately cancel the order. They put the cancellation charge was 197 (Full amount).

There was no term and condition why placing the order. Yesterday i got one popup message which was hiding all the cancellation charges.

See the attached scree shots

Order number

I make 2 orders from zomato.
1 delivered to my address without any issue.. However second was cancelled and i came to know the reason that i was not responsive..
There were no calls on my mobile.. And when it rang the rider said he was not able to find my address and called on my mobile (Though i haven't got any calls at that period).

When contacted customer care they were not able to provide any concrete answer for the cancellation.. Like how many times rider gave me ring and i haven't picked the call etc. What is the purpose of providing location for delivery.
How come one rider is able to deliver on that location on the same day and nearly around at the same time but another is failed to deliver.. Not able to find location.. Giving reasons of not responsive etc. Fading away saying reasons of policy..

Hi,

I had ordered chinese food for my parents in kolkata on 15-june 2019 at 7:30pm ist of inr 735.00 in value. I quickly realised that i should have provided the contacts for my parents in case of any delivery difficulties, so i updated the zomato support team on their app about my parent's contact details immediately (See attachment).

The delivery person never contacted my parents and kept trying the registered number which is not my parent's number even after i had instructed it to the support team. Finally it seems that order was cancelled by zomato's supplier. I requested a refund but the company tried to play down the miss from their side and refused the refund saying its the companies policy.

I'm requesting your assistance in resolving this dispute.

Best regards,
Sunil

We ordered from your app so its your duty to provide best and good quality food today when i order veg thali there is no mention any where that they provide this much less quantity of food and also food was very cold, after that when i compalin they told me we are improving our service and according to restaurant tere is no issue, tell me one thing which restaurant owner is agree that they provide bad quality food. I never accept this from zomato side very bad service today i am very disappointed from you and also your agent.

Actually i made an order for zomato, with ina minute i decided to change my menu but after cancelling they took 151as penalty i didn't see it was penalty but afterwards i have seen that they have taken total money neither the food has come nor refund so unfair
Order from dayanand icecreams.
Placed on 22nd jun at 04:13 pm.
#[protected].
It is not fair i have cancelled with in a minute they took my total money so
Unfair. Fraud. Its such a fraud with zomato.in ads they will say easy cancellation but now these type of issues they will arise

I have made hundreds of successful orders through zomato and have 1622 piggybanks points that is very hard to earn.

But for past few days i am unable to order food from zomato, i raised the issue to [protected]@zomato.com

They replied to me after 2 days, that zomato system has permanently blocked me because their system think's i am a spam
And because few restaurants have raised concern, because i complained about these restaurants making false claim o[censored]sing zomato 100% safe seal when they don't and
Also zomato guyz said you have cancelled few orders
Now which was because of some unforseen reason and for those few orders that were cancelled i had prepaid and i have lost money
After made more then hundred successful orders and earned 1622 zomato piggybank points
They say you are blocked because i have pinpointed 2 restaurants not following the (Zomato 100% safe seal) packaging norms that they claim to follow in zomato app

Please help me resolve this issue else i will lose those hard earned 1622 piggybanks zomato points,
This is what i get for being a good zomato customer!!!

I ordered 1 non veg thali for which mr omkar yadav was appointed as zomato valet. He came to a location which was 1 kms away and started saying i have come to your location. I told him that you are in adjacent colony pls come by this-this route on which he said i have to talk to company. The support staff of zomato was extremely rude he said if you want your order go and pick there otherwise i will reject it and rejected. I didnt get any refund nor my food. All mistake done by their end and i stayed hungry