Zomato Complaints & Reviews

My delivery been cancelled between 9 to 11 PM in a day and this got affected my eating plan.

Reason given behind that Zomato do not delivers after 7 PM at my location but my concern that they must mention their restricted delivery schedule / boundation while confirm the order.

Or

They must refused the order at very initial stage, so that customer can arrange their plan according to their convenient.

My name is vansh Singh.tonight I ordered my dinner on Zomato app.the restaurant name is the crunchy burger.after placing order I got a confirmation from restaurant and after some time I got a call from delivery boy that I cannot reach at your destination because you provide wrong address.i told him that my address is correct see my address on order reciept.he told me that I am coming at your address then after sometime a call from Zomato customer care comes and they told me to that you provide wrong address and if you want to receive your order you have to come where the delivery boy is(the delivery boy is 4km aged from my house) and I told him that I cannot reach at you and first of all my address is correct and I ordered 1 order 1 hour later from the same restaurant and same address then now what is the problem with this order. They cancelled my order without my permission and now they even did not give refund.now I want to file a complain in consumer court against Zomato I want my refund.they wasted my 3 hours and my birthday.

My order Id: [protected]
ORDER date:15/6/19

The delivery was made in a dilapilated condition with an order of egg bhurji missin.

The delivery after 1 and half hour of order.

When contacted the hotel and the boy, they both disowned responsibility.

I have been cheated by zomato.

Not able to contact the customer care also by phone and also their chat.

My contact number is [protected] and i live in chennai. I ordered for 265₹ for 3 items. Only two delivered almost half open.

Hi, my zomato account has been blocked associated with my gmail id [protected]@gmail.com.

They stated in email that multiple accounts and few merchants complaint about my account.
I don't know if it's true or not.

They have blocked my account without hearing from me by their own assumptions which is unfair.

I don't know on what basis have they considered merchants complaint as i haven't done anything inethical or suspicious from my account accept ordering food.

Please look into this matter and help me in getting my account recovered

I placed 2 orders on zomato on 15/06/19, around 12 am, 14th midnight, using 2 different payment method. It showed payment failed and money got deducted.
I have not yet recived the refund yet and i have no response from Zomato customer service.. please procede with my refund ASAP. Or i will file a case in consumers court.
My email id.:- [protected]@srmuniv.edu.in
Thank you....

My account has been blocked by these ppl without any prior notice and also I have reached the customer support team, One says, u can still use the services, other says account has been blocked permanently.As I have attached some pics of my convo n the Display of my screen while I was trying to logging in.It clearly says From Online ordering services but they have blocked whole account!!

I have order first time in zomato but booked order not received my delivery address when he not reached my location why accept the order. And customer care not support. When customer first time mistakes customer care not guide not support with properly he say only cancelation is solution and pay your full amount of order value. I am very disappointed with the service and delivery boys. When he not delivered why he call me for address confirmation. I am not again to use zomato and not suggesting with others. Thanks for zomato order cancelation support.

This morning I have placed an order on Zomato. The outlet has successfully accepted the order. After few minutes there delivery boy calls me back sating that I can not deliver to your place because its far away. I told him fine no worries refund back my money he said for that i need to call thr customer support process and ask them to cancel this order. After few minutes a girl from zomato called me up saying I am cancelling your order because we can not deliver there i asked her toh refund my money back as i have done online payment. She said that can not be refunded because your order is cancelled. I was like what its itsr employees who dont want to deliver whats my fault in that why would i bear the loss. The order is cancelled from your side not mine. But she has just cramed one sentence nd was speaking that the whole time. She was not able to understand my point. When she dont have any ans she terminated the call. I dont understand why do they hire such people for helping customers when they can not understand anything... Worst Customer Service ever. I want my refund back becuase its company's fault.

Order id :-[protected]
This is regarding my order on zomato which accidentally got cancelled and I didn't recived any refund from it. When i tried contacting the restaurant they said "it's not thier problem, contact zomato support". When i tried contacting zomato through support chat they said try contacting through mail. It's been more than 3 days there is still no reply. Pls kindly refund my order of rs.280 which i paid through paytm.Thankyou.

Order ID: [protected]
Worst chat support service working ever seen. I had by mistake ordered the order to my home address instead of my office address. I realised it just after I made an order and messaged them on chat and even talked to there delivery person and caterspoint too. But they were no help.. Zomato cancelled my order and refused the refund and ask me to mail. I responsibly reported complaint of wrong address within a second after I placed the order but because of there mistake it got cancelled by there team. No refund was given saying that because of company policy, your food was prepared and wasted but i had before that already told the restaurant to not prepare the order as i am talking to zomato regarding it. They just making up stories for not refunding the money. I need my refund regarding it asap.

This is regarding my order on zomato which accidentally got cancelled and I didn't recived any refund from it. When i tried contacting the restaurant they said "it's not thier problem, contact zomato support". When i tried contacting zomato through support chat they said try contacting through mail. It's been more than 3 days there is still no reply. Pls kindly refund my order of rs.280 which i paid through paytm. I have attached a screenshot below which contains my order id. Thankyou.

I have ordered food on today 14/06/2019 and paid payment online.
I want to modify my order however restaurant denied to that. They advised me to cancel my order. It was canceled within a minutes so food was not prepared.
You guy are making fool to the customer, your restaurants told me to cancel order when I cancelled you impose fine.
I just wants modify my order they denied and asking for the extra charges. They was asking me to pay 75 Rs for single nan, however base price is less than that, they asked me to cancel order and placed again. I cancelled and I saw a message that Zomato will be going to fine me. I didn’t understand that within a minutes how you guyz know that food has prepared.

You guyz are taking more than 1 hours to deliver the food and if some body is cancelling order within 2 minutes you guyz are message that your food was prepared, what the [censored] is this. I am using this from past 2 years however you really make me disappointed.

Please refund my money ASAP.

My mobile number is: [protected]

I had order a bogo pizza, and i recieved only one pizza which was delivered to me damaged. i complained to replace it, i declined the credits offered to me. i just wanted my order to be replaced so that i may get my food delivered properly. zomato was of no help. i contacted the restaurant and they were nice enough to help me with their own delivery service. and now on top of that zomato suspended my account on the charge of suspicious behaviour. i am a student, i need proper delivery service as it is unlikely for me to prepare for myself due to the frantic schedule. curse you zomato.

Zomato Blocked my account stating that their system detected my activity as spam.
They stated "The reasons causing the account block are subsequent order cancellations, frequent reports of poor quality and a few merchant complaints."
I haven't cancelled any order in the past. I just complained for food when the food was not good and even with proofs of the problem. I never demanded to give me refund unless it was extreme case like in my second last order the cake was totally spoiled. No one will ever spoil their food which they have to eat just for raising a complaint. Almost everyone knows that these algorithms are not 100% accurate. I even had the Zomato Credits of the cake which I haven't even used yet. Zomato is not providing any satisfactory reply. They are not even looking deep in this matter and just replying the same thing.
Please reactivate my account as if I had done something wrong then I would not have raised any complaint.
My mail id is [protected]@gmail.com

I ordered the Waffle from Zomato and they delivered spoiled and melted one after more than 1hr. Very poor and unprofessional service. Already complaint the same on their App and email many times but no response from them.

The services and quality is very poor and they cheated customers like us.

Kindly take strict action against them so that they will refund the full amount without any further delay.

I ordered food through zomato on 11 June 2019 from Manish eating point amount of RS 512.75 got debited from my account but order was not placed . It has been 3 days and no refund has been credited in my account. In the zomato application I tried chating to them but with no success . Please look into the matter since it has been three days since 11th June 2019 and amount has not been refunded.

I had ordered with greener side on sunday 09.06.2019vide order ID[protected]. The zomato valet refused to deliver at the address mentioned be me saying that i have asked for delivery at another address. he lied that i asked for different delivery address. I have been receving delivery at the same address. Zomato chat was not working at that time. Mails are not replied to . I was deprived of food as well my hard earned money. Later on zomato chat I was assured my refund is initiated but haven't received the same. Everyday there is new executive to whom I have to explain the querry and he/she assures refund but not received.
Its my request to zomato to train their valet to locate the address, the customer is penalied for their mistake.Further, they should accept their mistake that they could not locate the address not that I was not their or I mentioned wrong address the screenshots of assurance.
Kindly refund the amount and take action against ur valaet Mr. Manoj

Below is the email I have sent to the zomato----

I am contacting you for a very serious concern called theft. I have order food from Sagar Ratna from DLF phase-2 cyber city. I were keep tracking the order and received an SMS after 45 min stating order is cancelled as you did not picked the call. I immediately called back on the number to know the status so the delivery boy talked rudely saying you did not picked the call so company cancelled the order, and asked me to contact to the company. I said I have not received any call. He said I don't know any thing you have to contact to the company. As I have already paid for the food in advance I initiated the chat, On chat the chat executive came to the conclusion with in 5 min that you got 8 calls and you did not picked up the call, your money will not be refunded and given me the email ID to raise the complaint. I know what exactly happened with me,

Zomato delivery agent knows that If he shows that I cancelled the order by saying that customer is not picking the call, I can eat that food and also if restorent get the food back I will get some reimbursement money, however restorent denied to take back the food(I confirmed) so he got the perfect meal for dinner and he knows that customer will keep chatting and can dispute the issue.

Now I need the investigation on this as I am going to file the legal action with all the proofs as I will be discussing this with the telecom company about the how many times I have been called as I have received only one sms however I should have received 8 missed call or any sms stating 8 missed calls.

Other bad news fro the Zamato is if did not got the resolution, One of my friend is in media, So what about escalating it on media, Will it work I don't know, but I am sure You spoiled y dinner I will make sure will do something on this.

I ordered food via zomato of Rs. 550.67 after 30 minutes or so order declined by restaurant and a message came from Zomato saying that refund initiated and will reflect on my a/c by 48 hours.This incident happened 2 nd June, today is 13 th June and I have not received my refund yet.I mailed at [protected]@zomato.com with all proof but no reply received yet.

My Phone number: [protected]

I had placed many orders out of which 3 orders were worst. They have taken the money and have sent spoiled, dirty food also the quantity seems that they have removed some quantity and then they have sent it. When you try contacting them they just have a chat option where you have to wait for ages still they do not reply ... No other source of communication... Pathetic service !!! Pathetic people... !!! They all are fraud sitting to loot people.

My order no's are : [protected]
[protected]

I want the refund for both the order numbers where they have sent food which is defective and already eaten by someone... I want my money back ASAP.