Zomato Complaints & Reviews

My order number [protected] was cancelled within few minutes of guiding my adresss to your executive when my mibile was out of reach for just few minutes and now I am getting very unresponsive replies regarding it that acording to new zomato policy if the person is unresponsive, order may b cancelled ..check his number I called him to guide . And further more me and my wife I have been using Omato for long . Such things are disheartening and I consider it qyite heartbreaking .I have clearly mentioned my home address in serial and never ever have any delivery agent went somewhere else .I would surely not either use or recommend Omato any further till my case is not resolved .

I ordered pizza from Zomato and choose Punjabi Italian restaurant.it was worst pizza, I will not explain here too much against it, u will see the attached pic and understand, I call to Zomato customer care, as well but they not ready to process refund as now they don't have right to transfer the call to supervisor..they totally denied to process refund and not give resolution..this is procedure they are follow..now I want my money back also I want now componsation as well, as we were waiting for pizza and they placed worst pizza which dog will also not even to see and eat ... literally I m very frustrated now for Zomato service and food this is the third time when I was facing issues .order no:-[protected].one more thing restaurant also not send oregano with pizza ...we paid extra for paneer toping but they not added on pizza, not added the cheeze, onion added but in very less quantity .so now please give the feedback to restaurant and refund my money with componsation ..please call on my no [protected]...the order placed with I'd of my husband inderjeet Singh...i need resolution asap .take it seriously

Sir may account was terminated without reason.i go to baner office.thn he ask your account has been terminated by our head .mere ko kuch bhi pata nahi sir q terminated kiya hai.maine aaj tak kuch galat kam nahi kiya.mere ko kuch respons nahi mil raha. zomato hi mera sabkuch hai.mere ko please rejoin karlo sir.please sir.request karta hu. My user id:-[protected] from zomato office kothrud, pune, maharashtra

I was once going through Zomato app in my phone to order something to eat and I ordered something but then I had to cancel it because I was willing to order something else so I had cancelled a order from Zomato within few minutes and I'm sure it wouldn't have even reached the kitchen and now when I go to order something else Zomato wants me to pay a penalty equivalent to the order amount. The fine amount was never mentioned to me while I was going to cancel my order. Now it's unfair that i have to pay.

ordered 2 full al fahms from carrots restaurant.When it arrived the package was soaked in the mayonise which got smashed in the over crowing of food items in the cover.I reported this to zomato there itself and they didn't provide me a full refund even though I provided clear pics.

Pictures are sent to zomato.

The delivery support person is saying that it is not within the zomato guidelines to provide a refund.He is also not stating which policy that was.

After countless arguements I sent him the guidelines zomato has placed in their website.
STILL HE IS NOT PROVIDING ME THE REFUND.
PLEASE HELP

Order id:[protected]
Registered email id:[protected]@gmail.com
Email to be contacted:[protected]@gmail.com

I ordered 2 full al fahms from carrots restaurant.When it arrived the package was soaked in the mayonise which got smashed in the over crowing of food items in the cover.I reported this to zomato there itself and they didn't provide me a full refund even though I provided clear pics.

Pictures are sent to zomato.

The delivery support person is saying that it is not within the zomato guidelines to provide a refund.He is also not stating which policy that was.

After countless arguements I sent him the guidelines zomato has placed in their website.
STILL HE IS NOT PROVIDING ME THE REFUND.
PLEASE HELP

Dear Team, I have place an order on 07th June 2019 at 7.41 PM. My order has been confirmed at 7.45 PM. AT around 8 or so I have received a call from the deliver boy stating am at the delivery point (Gate 5, High Court), which is not at all correct which the location I have given. He has connected to the Driver dept., wherein he told that the location is incorrect and we will cancel the order and refund will not be given. After a conversation of about 15-20 minutes, he disconnected the all and an SMS has been received to me stating "We have initiated a refund against your order (id: [protected]) on Zomato Order. Refund of Rs.615 will start reflecting in your account within 2-7 working days. Till now there is no status.

Kindly looking into this matter.

I've placed and cancelled my order in 3 mins of total time on Zomato application. On 3rd May2019, for that order I've made payment online my payment was successful and the amount transferred to the Zomato account. But think is that there's no such history of my order which I've made on Zomato app as the cancellation too. But the order was cancelled. I didn't receive anything from there side still now[protected]. For this issue I've texted a lot over the chat support in Zomato app and e-mailed a lot to receive the honest response from them. But i didn't receive anything as I expected. Due to there failure on maintaining the application they blames me that I'm stating false. After I started to collect the payment history from my bank account details on paying for the Zomato. I've enclosed that with the email. Even though they're are not ready to rectify my issue. Atlast I received my order ID and i made questioning them. Now they're saying that as per our new policy we don't refund the amount. Your total amount was Deducted as a penalty.? Sounds horrible right. Mostly penalty are on percentage basic but they're tooking the whole as a penalty.
The reason they said to me is once u placed your order the restaurant will make it ready so it'll be wasted i[censored] cancelled it.
"As a chef I personally know within 3mins it's not a possible thing to make it ready."
By saying this reason they're trying to escape from it. I've demanded them that pay me back the value on what I've paid u . But that cheating enterprise not ready to pay. By this only the company is making profit. I think so.i request you all please don't trust these kinds of application anymore . I'm attaching the image of my payment confirmation same I've stated above. They're literally removed the order history from my application profile these is enough for proving them cheater's.

I had placed an order using zomato specifically mentioning the address different from from GPRS location as had some guest at my home but ttheir rude zomato valet denied to deliver at the mentioned address stating that he will deliver at the location depicting from GPRS. And Zomato is not refunding my amount they have hand in gloves with their executive fool the customer.
Now just received one reply that you were not at the location mentioned as delivery address whereas the correct fact is the zomato valet never delivered to the delivery address that idiot was arguing and said will deliver at the location as per GPRS.
.
Zomato has got as excuse that I was not at the delivery address.

Please understand your business is provided and growing by customers not by zomato valets and its high time you should accept the fault and refund the amount
Order ID [protected].

this is the way zomato is hand in gloves with its employee fooling the Customer by providing offers and on side looting the customer

This is Vibish, yesterday i had ordered some sweets from Zomato online (Kanti Sweets), I ordered the food by doing online payment, within a minute i had to cancel the order due to some sudden change.

Actually it was for my friend i had ordered to deliver at my location, but unfortunately he wanted me to cancel the order, he wanted to visit the store directly for selecting the sweets.

Since I'm a reputed customer in Zomato for a longer period, this was the 1st case i ever faced for a penalty of Rs.605 for just cancelling the order within minutes. I requested customer care team several times for refund the amount, they rejected by saying refund cannot be done.

Though I can understand if it was related to food which was supposed to cook, if that's the case I would have left it I accept for the no refund,

But here its just a ready made sweet which I ordered, which can be easily cancelled & refund can be done, but Zomato team neglected and gave worst response when I requested them for a refund.

and there is no call support also, only by messages or emails we need to get in touch.

Order Number :[protected]

I had subscribe to Zomato gold through Facebook ID on 9th June 19 vide bank ref No[protected] and paid 800/- for subscription. after Payment the app is not responding and continuously showing error, " something went wrong, please try again later"
mobile application not working only when connected to My Facebook account.
I want a refund of my amount since i am not able to use my subscription.
my Face book id is [protected]@gmail.com

I placed Order number [protected] on 10.06.2019 and after a wait of 70-80 minutes, I came to know that my order is cancelled and it was informed that delivery boy called me and my number was not reachable. Zomato penalised me with Rs.163/- and cancelled my order. I had to sleep last night without eating food.

I did not receive any call from Zomato and lost my food as well as my prepaid money. It is kindly requested to refund my money at the earliest.

I had placed an order with Ovenstory Pizza, Thane on Saturday 08, 2019 at 10:40 pm. The scheduled delivery time for the order was 35min. I've a screenshot of the entire order summary too.

Order ID: [protected]

Now, after waiting till 11:30 pm, I started calling up zomato customer care which got redirected to your partner restaurant. They told me that your pizza is ready and you will get that in 20min (I. E. 11:50 pm). Please note that - without informing the customer they transferred my order to Mulund Ovenstory.

Now, at 12:10 Am, I again got in touch with zomato chat (I have taken a screenshot) and asked the person about order delivery. He tryed to contact restro but no one received his call (As per executive information). Your guy gave me a refund and gave me the standard apology response. There was a party at my place, and no way I would have waited for your irresponsible delivery guy to get my food. Zomato chat person canceled my order and promised me to give extra 335 Zomato credits.

After OvenStory Zomato started harassing me - just giving reasons that there is some tech issue and because of that your 335 will credit after 24hrs. Thrice I contacted them on CHAT and Zomato person gave me same reason.

This is a case of blatant cheating and I am going to take this case further. This is extremely pathetic. I expect you to refund me back my entire amount, my Zomato Credits of 335 for harassment! Why Zomato allows such a CHEAT restro on there board.

I have been charged for cancellation fee which I cancelled just five seconds after the order... literally 5 seconds...now they are charging me equivalent to the amount of my order which is a loot..and they hav not replied to my answer that I had cancelled just 5 seconds after the order was placed ...I couldn't possibly imagine how even the oil will be poured into the wok in 5 seconds let alone order confirmation in the kitchen...I have attached my images for email

Hey I always order food almost daily cause I stay single and work last night my account was blocked for suspicious activity I had 689 credits that had stacked over past 2 months I never used it thinking I could order when my friends are at my house trust me all the money I received was only because I had 5 orders with an item missing trust me I did not do anything wrong when I complained to zomato he said that the money request were fake I didn't know that if I stacked it I would be questioned he also abused me

I have ordered food from krithunga ameerpet, Hyderabad, we are waiting for food, my mobile also working fine, but i didn't received any call from the delivery boy, when i chat with zomato customer care through mail, they given below reply,
"We have checked with the delivery person for your order ID [protected] and got to know that he tried to call you at the time of delivery but you didn't respond to calls and in this case, the order was declined due to a reason o[censored]ser unresponsive. Since the food was already dispatched, the cancellation charge equal to the order amount will be levied.
Hence, we are unable to refund for the same"

As i didn't get any call from delivery boy and also am in a pick up point waiting for food and without any intemation they canceled my order and money also not refunded within time (And within 1hour how can the food will waste as they are providing a cheap quality food it seems so in that case only food will get waste) And i have ordered end number of times in zomato and this is the first time where am facing this issue and hope you understand from where the problem is, so please refund my amount within 24 hours,

This order was rejected by Zomato -Pizza Planet. I didnt receive the refund or the order cancellation email or the refund reference number.

Order number [[protected]]

I have tried contacting chat they asked me to email [protected]@zomato.com and its been 2 days and no response.

Also there is no proper customer care. My money is stuck for which chat associates have no answer and are rude and there is no response from email team.

Worst experience. Playing a huge fraud game by luring customers with their offer and then not refunding the amount when restaurant rejects order!!

I placed an order at about 6:30 pm on Monday 10th June through SBI net banking. My payment went through but I did not recieve a confirmation. I called the restaurant (Bengal Sweet Centre) to ask if they had received the order but they said they had not. I tried calling zomato many times but this is not working as well. I lost 760 Rupees. I don't know why they have a poor redressal system. If netbanking doesn't work, they should not offer the option of paying through this mode.

Hi
my name is Vimal Sharma from faridabad my email id id vimalsharma.[protected]@gmail.com and my number is [protected] i m very much sad and angry about my last order on zomato, ur delivery boy pick my order and delivered aster 35 min on the distance of 5min only when i check on live tracking after 15min of picking he was in a village very much far away from my home and the pickup point he travling all over with my food in a very hot day when i complain on ur chat they dnt hv any answer and m very much upset about ur feedback also bcoz zomato dnt care about us bcoz last day i throw my food bcoz in a hot day after 35 min food is not for eat and also i dnt trust bcoz he was travling all over the places with my food after all happen i dnt hv any feedback from ur side also i complaint or gv 1 star to ur delivery
IN THE LAST PLS DNT BE SO USELESS AND DNT B SO BAD AND HV SOME SHAME BCOZ OF WASTING MY TIME AND MONEY
NO THANKS

Hi Team,

Yesterday I ordered from zomato.. I called delivery boy for confirming the status of my order.. he said he is eating his lunch and they he will go for collecting the order after.. he asked me he will complete his lunch in next 10 min.. i said okay Np, after 15 min when i call the delivery boy again he said he is going to finish his lunch soon and then he will go for collecting the order.. my Guests are waiting for lunch I can’t give that much to him, i complained against delivery boy who is busy with his lunch to zomato care and asked them why you aligned someone who is eating his lunch, I canceled the order due to this reason and now they are not refunding my money and saying the amount will be charge as a penalty.. how would i bear the lose..