Zomato Complaints & Reviews

Hi,
I made a zomato order on[protected]. Delivery boy did not delivered my order but zomato making that was delivered. Delivery boy did not came my location, they came nearest my location and he make a call and when I gone out my room I can't seen any delivery boy, even his mobile has switched off. I tried to contact Zomato, but his customer services very bad services . I'm sure Zomato and delivery boy making spamming with many customers. So, I want step about of zomato and delivery boy.
My Zomato Order Id is: [protected]

I had ordered an item on 13 june but due to zomato application error there was extra charges applied means calculation error. And also when i rcv food there is boondi raita missing. Thats why i told for refund in my source account but they said it is not poosible. Why this happen all mistake made my zomato team.. And they give zomato credit with expiry date why this type do. This is my money i have to authority to spend.
I want my refund into my source account.

In my last order i forgot to apply promo code to my bill so i cancelled it and again selected the same items from the same restaurant and that to within 2 mins. Than how come Zomato is charging me the cancellation charges. There is no possibility that the restaurant food might have got wasted because I was the one who immediately booked it again. Kindly look into the matter and refresh my account. Asap
Whenever i am trying to place a new order, Zomato is applying the cancelled order amount to my bill to pay it along with the new one, its almost Rs. 350/- . Please resolve my issue.

I have made an order. He does not how to speak. You don't give any training to them. It's 2nd time happening with me.
You trained them to use "tu, bhai- in Hindi" nice way to loot the customers. I have already made the payment also. You have trained them like this to misbehave with customers whereby customers will deny to accept the order. Nice way . Very good service from you all. Now you have written that I have denied the order. What is this ? Am I a servant of Zomato ? Who authorised you to use "tu and bhai" ? I have a name. Could they address me by my name. Is it the professional way to speak ? For your bad service & rude behaviour of your delivery boy, I had to stay in empty stomach.

My registered mobile number :- [protected]

Order date 16/5/19

Order number [protected]

Sudip Hati

We ordered for chocolate cake 500 G from lama bakery Gwalior today, but we rec'd vanila cake instead of chocolate cake .
Vide order no [protected], lama bakery advised to lodge complain with zamato, we are unable to contact you for last one hour, kindly do the needful for exchange of cake.
Kashish VADHWANI
Delivered at
508, N G Grande, Alkapuri,
New Collectorate road
GWALIOR 474011
Mob no[protected]

I have placed the order from Zomato and paid the amount online. This is not the first time I have ordered then the delivery boy called me and telling that I will not come in your location and then he cancelled the order then I complained to Zomato on chat they told that they will not refund I also demand for re delivery they said they will not do and the rider also using bad language

I had ordered food on 11th June 2019 with order ID[protected]. Due to app failure my order got cancelled and then they charged me the whole amount as penalty. I have taken the issue to their chat support but of no help. Also mailed them again of no help. I had paid online so they cancelled the amount. Today I asked what if the payment was done offline. They told me in that case they would have delivered yeh food and made me pay. So today I asked them fine don't refund the money back at least give the food back. They said they are helpless in this regard. And moreover my order was cancelled within a minute of order being placed. All they told me was food gets wasted, I wonder how can food be prepared within 60 seconds. Cancellation fee being charged is fine but the whole amount that's ridiculous. And moreover it was due to app failure. Zomato resolve the issue as soon as possible.

Today I ordered a pizza and within a minute I want to cancelled my order but there is no option working for cancellation then I also called the delivery boy for that query but there is no response...aftersome time I received a call from Gurgaon zomato and he threatened me that u have to receive this order otherwise we reduce money from ur next order and using bad language...Oh this is really a bad experience..I will never order any item and also suggest to others...I will also go for consumer court..

Sir this is Amit, I have placed an order today by order no. [protected] pine apple cake by putting address 9/945, Sector 9, Indira Nagar Lucknow. Even after giving correct address and phone no. My parents not got the delivery of the order and the same was cancelled by putting remarks that the phone was not reachable.

I have already done payment for this order.

You are requested to please deliver the order on the said address or refund the money so that I can place the order once again.

I had ordered food from Zomato via order ID [protected] on 13 June 2016. I paid money (854.61) in advance via credit card. After around an hour, I got an SMS stating that my order was rejected. On Zomato App, it mentioned that the customer was not available at the address and not reachable on phone! This was a lie, because I was waiting for the order at the address and no one had come to my place to deliver food. I chatted with Zomato customer service immediately and they said the order could not be delivered because I am unavailable, and they couldn't give a refund either! I told them that I am certainly available, and it has been just over an hour since the order placement, so I demanded them to deliver the food, but they refused saying that the order has been closed in their database. They asked me to email their customer service with the concern, which I did immediately, but there has been no further action on this matter.

I suspect this is some sort of fraud action from the side of Zomato where they attempt no delivery after getting the payment, and then pocket the money without refunding.

Dear ma'am/sir,
I have requested for an online order from the last 2 months, but nothing has happened yet. Many times I mails to O2 help, so they are given a date on the date. First they mail us it will take 4-6 weeks, if nothing have done in this time period i'll mailed again then they gave another a week's time. after that one week more and more but Still nothing happened.

please help us to solve this problem, hopefully you will definitely help us.

Thank you.

regards,
Italian Valley Restaurant.

I ordered 04 Lassi at zomata ( Khatri Shahi Namkeen) and made payment to Zomato thorough Mobikwik app. But Amount deduct from my Wallet but order show that payment is incomplete.And order also not delivered. I try zomato assist but it not worked. So please refund my money.

Order No. At Zomato -[protected]

My Transaction Id at Mobikwik -
ZTD-19-1E1938AD94423
Date - 16.06.2019

Regustered Mobile Number - [protected]
Tarun Bharti

I just want to say that zomato's services have gone down drastically in last couple years.
The riders they have are rude and absolutely incapable of following directions. I have never had this problem with swiggy.
Then their representatives are rude too. They could not deliver my order because their app picks up wrong location and your representative calls and tells me it's my fault and denied refund.
Way to a great customer service!!

Today I ordered one pineapple cake and paying money online but I didn't received my order but Zomato supplier boy wrote online that he deliverd that order .i tried to call him but his phone was switch off.I have lost my money. I try to chat with zomato customer care but the chat site didn't open .i try to make a call to customers care for complaining regarding my order but they didnot received my call.

My delivery been cancelled between 9 to 11 PM in a day and this got affected my eating plan.

Reason given behind that Zomato do not delivers after 7 PM at my location but my concern that they must mention their restricted delivery schedule / boundation while confirm the order.

Or

They must refused the order at very initial stage, so that customer can arrange their plan according to their convenient.

My name is vansh Singh.tonight I ordered my dinner on Zomato app.the restaurant name is the crunchy burger.after placing order I got a confirmation from restaurant and after some time I got a call from delivery boy that I cannot reach at your destination because you provide wrong address.i told him that my address is correct see my address on order reciept.he told me that I am coming at your address then after sometime a call from Zomato customer care comes and they told me to that you provide wrong address and if you want to receive your order you have to come where the delivery boy is(the delivery boy is 4km aged from my house) and I told him that I cannot reach at you and first of all my address is correct and I ordered 1 order 1 hour later from the same restaurant and same address then now what is the problem with this order. They cancelled my order without my permission and now they even did not give refund.now I want to file a complain in consumer court against Zomato I want my refund.they wasted my 3 hours and my birthday.

My order Id: [protected]
ORDER date:15/6/19

The delivery was made in a dilapilated condition with an order of egg bhurji missin.

The delivery after 1 and half hour of order.

When contacted the hotel and the boy, they both disowned responsibility.

I have been cheated by zomato.

Not able to contact the customer care also by phone and also their chat.

My contact number is [protected] and i live in chennai. I ordered for 265₹ for 3 items. Only two delivered almost half open.

Hi, my zomato account has been blocked associated with my gmail id [protected]@gmail.com.

They stated in email that multiple accounts and few merchants complaint about my account.
I don't know if it's true or not.

They have blocked my account without hearing from me by their own assumptions which is unfair.

I don't know on what basis have they considered merchants complaint as i haven't done anything inethical or suspicious from my account accept ordering food.

Please look into this matter and help me in getting my account recovered

I placed 2 orders on zomato on 15/06/19, around 12 am, 14th midnight, using 2 different payment method. It showed payment failed and money got deducted.
I have not yet recived the refund yet and i have no response from Zomato customer service.. please procede with my refund ASAP. Or i will file a case in consumers court.
My email id.:- [protected]@srmuniv.edu.in
Thank you.

My account has been blocked by these ppl without any prior notice and also I have reached the customer support team, One says, u can still use the services, other says account has been blocked permanently.As I have attached some pics of my convo n the Display of my screen while I was trying to logging in.It clearly says From Online ordering services but they have blocked whole account!!