Zomato Complaints & Reviews

The delivery boy came to deliver my order.
The total was 368 .I gave him 500rs note.
He asked for a change..when i came back with rs 370 he told me that the total is 378. Then in the mean while I forgot to take Rs 500 note from him.After words he accepted 370 cash and shown me that he is in a hurry..He flew from my residence.
When I called him back he told me that he has taken extra money by mistake
And Now he is totally refusing from the bĺunder.I want that the company should take very strict action against him.

My order was placed on 12 June at 8.47 pm with order no. [protected]. I called the rider at 9.15 but he said. I have changed the rider and he will deliver my order and the other rider didn't reached to me by 9.30. i called the restaurant they said no one has come to take the food. I reached to him by my own car at Sai baba Chowk panipat. Poor delivery by zomato services

I have ordered and wallet said he won’t delivery due to rain and I am standing somewhere come and take the order we denied and contacted the customer care chat initially the said the will ask the wallet to deliver the food and I raised a question how I am going to have cold food which is out for delivery an hour ago rather delivery fresh food wallet cancelled my order and talking arrogantly and customer care executive is also giving arrogant and delayed replies to my questions. This how the deal when we made payment in advance.

I had placed and order in one of the restaurants in Mumbai. Waited for over an hour to get our food delivered. After more than an hour we get the notification that your delivery has been cancelled since you were not answering the call. The delivery guy did not call and nor did he come to our door to deliver our food though the complete address was mentioned. When we lodged our complaint at the zomato customer care the person on the other side is blaming us that we were not available and so they won't give us the refund. And the amount was huge. And we try explaining the customer care that we did not receive the call nor did the delivery guy come to our door they are still putting the blame on me. And they are not even giving refund saying that is your fault and not the zomato. I would suggest you to stop using this app as they just take your money, cancel the order themself giving all false reasons and then won't refund the amount. They are a big fraud and pathetic service provider.

I have been ordering from the same restraurant for a while but on 7th I saw on map the valet was driving near my house.I tried calling him but his number wasn't reachable so I started chatting with zomato, they said his number isn't reachable and moments later they said that my order was rejected because I wasn't available and rejected it.Why would I cancel the order which I paid for??I was still on conversation with these people and they asked me to write an email to tuem, it's been a week I haven't heard from them and the chat team keeps talking like robots, the money is gone apart from me spending an evening in hunger..pathetic!!

I placed an order with Zomato for Rs 220 and cancelled it within seconds, my phone got stuck, i received a message that Zomato will not refund my money as the food has been prepated, I called the restaurnat directly they said they have not prepared anything as the order was cancelled within seconds and at the same time they have received mail from Zomato saying that the customer will be refunded the Rs 220 as the order was cancelled within 1 minute of order placing. This is theft i want my money back

We ordered few food items from Zomato ON 12 JUNE at ie sandwich, apple and mango majito from london shakes...And when we recieve the order the sandwich was uncovered and majito shakes we ordered were unsealed and no manfacturing date was there and after consuming, it was having bad odour.
The food handling was really bad... We didnt expect this type of service from Zomato. It was really disappointing as we spend so much money on theses three items. Kindly look into the matter seroiusly . Atleast we didnt expect such degraded quality of food from Londonshakes.
orderno.- [protected]
Reference no. - #IGAGINYZG3

Deposited in cash deposit of zomato RS 1700. But transaction is failed and amount
Is deducted of my bank account. And reflecting that (roadrunnrbangalore.kain)
Please see my issue and refund my money as soon as possible.
I have raised a tickets 3 times .
There are saying that refund will be in 24 hrs but not at all caring . Therefore I'm a delivery partner.

On 08 of June, i have ordered some food from zomato. I was waiting for the order delivery but i could not get any message of the Delivery boy as well as call.

When i checked the order in Zomato app, it shows as cancelled. The reason was given that my phone was not reachable at that time. However, myphone is completely reachable and working and i was waiting for my order.

I contacted Zomato support and they said the order was cancelled and for your refund please mail us on [protected]@zomato.com

I have mailed twise but, still i have not received any feedback from the zomato.

This was a bad experience for me that my order payment was done and order was not delivered to me. Also there is no message for the delivery boy number whom i can contact at that time.

I HV ordered food on 10 June 2019 from kulcha junction Patna around 8:54pm...its approximately takes 30 mins to deliver to my home ...delivery boy came to my main gate downstairs n called me when I told to come upstairs he denied n told me to come down to take my order as I m pregnant n cannot go down through stairs he didn't care n told madame aapko hi niche aana hoga hm upar ni aaynge as per policy of zomato which says to deliver in main gate n not to deliver near door steps...lastly I told him to deliver to my neighbour next to my house bt he didn't gone there n he returned when I called him he said my order was cancelled from the company as they says not to go deliver the food to doorsteps at night he didn't returned to that restaurant either must have eaten the food one msg popped that I didn't picked calls so my order was cancelled when I called him he was cutting my phone after 4-5 tymes he received n told ki madame apka order company me cancelled kr diya coz aap food lne me late kiy when I told ki neighbour me kyu ni diya dn he told ki gate k bahar koi ni that khara...n told ki sir mat khao company me bolo...dis sort of services m getting I HV been using this app frequently never got such type of services...how r u hiring this type of arrogant n egoistic people...very disappointed this time...
I m giving the details of that delivery boy

Name - pintu Kumar
Mob-[protected]

My order number [protected] was cancelled within few minutes of guiding my adresss to your executive when my mibile was out of reach for just few minutes and now I am getting very unresponsive replies regarding it that acording to new zomato policy if the person is unresponsive, order may b cancelled ..check his number I called him to guide . And further more me and my wife I have been using Omato for long . Such things are disheartening and I consider it qyite heartbreaking .I have clearly mentioned my home address in serial and never ever have any delivery agent went somewhere else .I would surely not either use or recommend Omato any further till my case is not resolved .

I ordered pizza from Zomato and choose Punjabi Italian restaurant.it was worst pizza, I will not explain here too much against it, u will see the attached pic and understand, I call to Zomato customer care, as well but they not ready to process refund as now they don't have right to transfer the call to supervisor..they totally denied to process refund and not give resolution..this is procedure they are follow..now I want my money back also I want now componsation as well, as we were waiting for pizza and they placed worst pizza which dog will also not even to see and eat ... literally I m very frustrated now for Zomato service and food this is the third time when I was facing issues .order no:-[protected].one more thing restaurant also not send oregano with pizza ...we paid extra for paneer toping but they not added on pizza, not added the cheeze, onion added but in very less quantity .so now please give the feedback to restaurant and refund my money with componsation ..please call on my no [protected]...the order placed with I'd of my husband inderjeet Singh...i need resolution asap .take it seriously

Sir may account was terminated without reason.i go to baner office.thn he ask your account has been terminated by our head .mere ko kuch bhi pata nahi sir q terminated kiya hai.maine aaj tak kuch galat kam nahi kiya.mere ko kuch respons nahi mil raha. zomato hi mera sabkuch hai.mere ko please rejoin karlo sir.please sir.request karta hu. My user id:-[protected] from zomato office kothrud, pune, maharashtra

I was once going through Zomato app in my phone to order something to eat and I ordered something but then I had to cancel it because I was willing to order something else so I had cancelled a order from Zomato within few minutes and I'm sure it wouldn't have even reached the kitchen and now when I go to order something else Zomato wants me to pay a penalty equivalent to the order amount. The fine amount was never mentioned to me while I was going to cancel my order. Now it's unfair that i have to pay.

ordered 2 full al fahms from carrots restaurant.When it arrived the package was soaked in the mayonise which got smashed in the over crowing of food items in the cover.I reported this to zomato there itself and they didn't provide me a full refund even though I provided clear pics.

Pictures are sent to zomato.

The delivery support person is saying that it is not within the zomato guidelines to provide a refund.He is also not stating which policy that was.

After countless arguements I sent him the guidelines zomato has placed in their website.
STILL HE IS NOT PROVIDING ME THE REFUND.
PLEASE HELP

Order id:[protected]
Registered email id:[protected]@gmail.com
Email to be contacted:[protected]@gmail.com

I ordered 2 full al fahms from carrots restaurant.When it arrived the package was soaked in the mayonise which got smashed in the over crowing of food items in the cover.I reported this to zomato there itself and they didn't provide me a full refund even though I provided clear pics.

Pictures are sent to zomato.

The delivery support person is saying that it is not within the zomato guidelines to provide a refund.He is also not stating which policy that was.

After countless arguements I sent him the guidelines zomato has placed in their website.
STILL HE IS NOT PROVIDING ME THE REFUND.
PLEASE HELP

Dear Team, I have place an order on 07th June 2019 at 7.41 PM. My order has been confirmed at 7.45 PM. AT around 8 or so I have received a call from the deliver boy stating am at the delivery point (Gate 5, High Court), which is not at all correct which the location I have given. He has connected to the Driver dept., wherein he told that the location is incorrect and we will cancel the order and refund will not be given. After a conversation of about 15-20 minutes, he disconnected the all and an SMS has been received to me stating "We have initiated a refund against your order (id: [protected]) on Zomato Order. Refund of Rs.615 will start reflecting in your account within 2-7 working days. Till now there is no status.

Kindly looking into this matter.

I've placed and cancelled my order in 3 mins of total time on Zomato application. On 3rd May2019, for that order I've made payment online my payment was successful and the amount transferred to the Zomato account. But think is that there's no such history of my order which I've made on Zomato app as the cancellation too. But the order was cancelled. I didn't receive anything from there side still now[protected]. For this issue I've texted a lot over the chat support in Zomato app and e-mailed a lot to receive the honest response from them. But i didn't receive anything as I expected. Due to there failure on maintaining the application they blames me that I'm stating false. After I started to collect the payment history from my bank account details on paying for the Zomato. I've enclosed that with the email. Even though they're are not ready to rectify my issue. Atlast I received my order ID and i made questioning them. Now they're saying that as per our new policy we don't refund the amount. Your total amount was Deducted as a penalty.? Sounds horrible right. Mostly penalty are on percentage basic but they're tooking the whole as a penalty.
The reason they said to me is once u placed your order the restaurant will make it ready so it'll be wasted i[censored] cancelled it.
"As a chef I personally know within 3mins it's not a possible thing to make it ready."
By saying this reason they're trying to escape from it. I've demanded them that pay me back the value on what I've paid u . But that cheating enterprise not ready to pay. By this only the company is making profit. I think so.i request you all please don't trust these kinds of application anymore . I'm attaching the image of my payment confirmation same I've stated above. They're literally removed the order history from my application profile these is enough for proving them cheater's.

I had placed an order using zomato specifically mentioning the address different from from GPRS location as had some guest at my home but ttheir rude zomato valet denied to deliver at the mentioned address stating that he will deliver at the location depicting from GPRS. And Zomato is not refunding my amount they have hand in gloves with their executive fool the customer.
Now just received one reply that you were not at the location mentioned as delivery address whereas the correct fact is the zomato valet never delivered to the delivery address that idiot was arguing and said will deliver at the location as per GPRS.
.
Zomato has got as excuse that I was not at the delivery address.

Please understand your business is provided and growing by customers not by zomato valets and its high time you should accept the fault and refund the amount
Order ID [protected].

this is the way zomato is hand in gloves with its employee fooling the Customer by providing offers and on side looting the customer

This is Vibish, yesterday i had ordered some sweets from Zomato online (Kanti Sweets), I ordered the food by doing online payment, within a minute i had to cancel the order due to some sudden change.

Actually it was for my friend i had ordered to deliver at my location, but unfortunately he wanted me to cancel the order, he wanted to visit the store directly for selecting the sweets.

Since I'm a reputed customer in Zomato for a longer period, this was the 1st case i ever faced for a penalty of Rs.605 for just cancelling the order within minutes. I requested customer care team several times for refund the amount, they rejected by saying refund cannot be done.

Though I can understand if it was related to food which was supposed to cook, if that's the case I would have left it I accept for the no refund,

But here its just a ready made sweet which I ordered, which can be easily cancelled & refund can be done, but Zomato team neglected and gave worst response when I requested them for a refund.

and there is no call support also, only by messages or emails we need to get in touch.

Order Number :[protected]