Zomato Complaints & Reviews

I had ordered from a restaurant called baba chatkura on 31st May 2019 on Zomato. They did not deliver the complete order. I reported the same to customer care. They said I will get refund by the end of the day. But the next day my zomato account was blocked. My gold usage was blocked. Mailed the customer care a 100 times. No response. Called the customer care, yet there is no response. I do not know what fraud they are trying to do by not refunding 200rs and blocking gold account. I don't ever think I will resubscribe gold.

I ordered paneer roll from The Manish eating point Lucknow. But instead of delivering veg food they delivered non veg food. I am a pure vegetarian and was immediately turned off by the taste as I took the first bite. I have the pictures as evidence. Zomato people have pathetic service and I don't understand how can they make such a big mistake. And when I tried contacting them through customer chat option they have in support, no one responded.

My order from Zomato saying that the delivery person couldn't reach my mobile, so couldn't deliver. I have already paid for the order. But the actual thing is I couldn't reach the delivery executive. His mobile was busy whenever I was trying to call him. Few seconds after the order got cancelled, the delivery person called me to inform that it got rejected. I am not getting the point how he could reach me right then but not before. This is pure cheating

Few days ago i placed a order on zomato, my zomato valet was from bihar and his name was sahil. He gave me my order and collected money but he told me one more se order is with a zomato valet. O said my contact is with you and you gave me my order. But after that they made penalty over me why will i give when i gave the money, moreover i have all call recordings with my zomato valet, at last i deleted my account in anger, but still they are showing that charge also they dont have call facility, what i can do now

I would like to complain about worst service by zomato, order#[protected], order gets cancelled without notification, you have wait for half an hr to speak to rude agents who are less courteous towards customer, from one hr I have spoken to restaurant, delivery guy, chat support and agent on call to finally here my order is cancelled and money will be refunded in 7 working days

I cancelled the order as soon as i ordered in spite of that they didn't refund the money. I got call saying what ever money i paid will get into penalty. I dont understand how can the charge penalty of 207 on a bill of 207? Customer cannot make any error?
Nways they said the food got prepared so they could not cancel the order. Let me tell you the food that i got was cold and smelling, i shared with my office friends thinking i may be wrong but everyone complained the same. When i told zomato they credited 51 in my zomato account? Is this justified? They are cheating people and get awaya by it.

I order a pizza from zomato online food services at 7:13 pm. They assigned me valet whose name is subham sharma. After an hour they didn't deliver my food. I called the valet to check what's the problem he said his activa is not working it sounded bit fishy as he never called me after reaching restaurant which they always do and nor did he called me after receiving my food. This lack of responsibility is regular behavior from zomato delivery...

I had ordered food and delivery boy did not delivered and company cancelled order and penalising me for not collecting... How can i collect of person does not come to deliver.
I had also paid upfront and i will not get full refund also when it's not my mistake and i had shared my location with delivery boy also but he refused to deliver and order got cancelled.

This is irritating and in human.
I want those persons to be penalised for this or i will go to court against zomato on this.

I ordered from firangi bake, and the vallet was not assigned, nor the problem was addressed by anyone when i tried to complain. I have no one to complain to plus my money has been deducted, the order number is [protected].

The chat option was has a bot chatting with me.
No person contacted me regarding my complain.
Money had been lost

Order remains un attended

Sir tommorow evening i have order a cake from zomato shop name fresh n fresh bakers jabalpur shop address is 177 normal school road tularam chowk ganjipura jabalpur and my order no is [protected] i was recived a cake from delevery boy and and i went after some time i open the box and i see cake was not i good condition and cake was malted not packed properly and cake was not in a good condition and then i take a picture of cake and box it was wrost experience i want my money back for the bad cake please help.

Doi - 24th may'19

Description : - i ordered food worth 383 rupees, first the food was late and when delivery boy called me from zomato registered number, told me he was about to reach my location, after that he called me from near by location landmark gulabi bagh police station, have asked him to came from main gate as my house at inside the colony not in the landmark, there was a heavy rain outside.

When he was just entered into the location, suddenly there was a power outage held and there was no electricity and signal on my phone

Then i was tried to call delivery boy from another number but, not able to make a call as the number he was calling from
Is zomato number instead of his and on app the zomato shared the restaurant owner number.

After 15 minutes the power outage restored then suddenly have got messages that my order has been cancelled because my number was not reachable

Fine i agreed upon this point my number was unreachable

1) need specification! Why zomato person were not able to reach the location?
2) he has my complete house address with navigation equipment

I have sent so many emails to zomato, but their services and customer care is pathetic.. Dont go with zomato not at all.

Resolution : need my money back, i suffered a lot that day

I have placed an order from the restaurant. The order was accepted at first and then cancelled due some reason by zomato and this process took around half an hour. Then again i have placed order and same way the order was pending... So i tried contacting zomato and restaurant... Neither responded.
So i have placed an order from another restaurant. This time my order from first restaurant is accepted and i got a notification... I have asked caller to let restaurant know my issue and can cel the order... They denied talking to me...
Mean while zomato people has shown up as order picked up. They said to take this case as feedback.
My earnings i. E 200rs is ur feedback... For zomato guys...
The meal from either restaurants is gud... They are both worst...
Solve my issue...
I did mention that i'll go to consumer court but they didn't care and cut my chat.

I had ordered food from zomato on 2nd june. The food was delivered but there were items missing. I reported the issue in the zomato support chat and they assured that the amounts will be refunded with in 24 - 48 hours. The customer case support is just awful in zomato. The it executives are not bothered to resolve the issue. There is no call option also, the only support is through chat to which the executives dont reply. It has been more than 60 hours now and the amount is still not credited. My order id was [protected]. Please help me resolve this issue asap.

Hey deepinder goyal,

Please shutdown your # business so called zomato. Neither your customer service is good nor your delivery service. There are many customer care numbers available in google but none of them really works. Your chat executive are really have no idea what they are communicating with the customers. My humble request to you please stop cheating customers. We are more wiser than you.

The other day i ordered food from one of the pizza outlet in rajkot, as i was new to my place, there was a slight difference with the location i added, but at the time of delivering, zomato vellet denied of doing so since the was the difference in location, and dint do it even after requesting alot.

Zomato vellet mr. Chetan pithawala, then connected me to delhi offc and complained abt cancelling the order since "he was missing out on his targets".

There was no any help or service provided by zomato, rather it was all being burried on the name of targets, but they could not see that some1 have already paid for the same.

There was niether any refund promised nor the service given.

Dear Sir,

Today I have a placed a order at zomato at the location of sindhu nagar colony but due to some technical issue location shown of other place then a call from ridder support received by my the person name Suraj, his behaviour not good and not talk in a manner, he trying to cancel my order. i dont like this type of nature of why your company heired such type of people please take a serious action against the same.

Today i have order some sweets on zomato app for the occasion of my sister's birthday. I have entered the right address in the delivery address but the app detected the wrong location and after the delivery boy reaches the address says address is wrong. But him that i have entered the right address after that i told him to talk my sister for the assistance as if i don't know about the whole place. I leave in raipur so they think that i am leaving in raipur and made wrong order for bangalore and they said they are gone cancel the order there will be no refund. Continuous i saying that i have order the food for someone who is living there i am giving no to call for assistance they don't listen to me cancelled my order and i am asking for the refund they are not helping me at all. If this allso happened then all they don't have the right to take all the money that i have paid

I have ordered a Veg Burger Combo, at SGS Snackers through Zomato for 167 INR ( NO DISCOUNT APPLIED )

I waited one hour for the order to arrive, thinking the Restaurant must be quite busy during these hours and did not make a fuss ...Later the order arrives and is of the worst quality ...Fries is cold and Burger has a slight odour to it .. Was given Lime Juice instead of something called Monday Blue Crusher..I contacted Zomato Chat Support and they apologized for the hassle ..After which they offer a lousy 40 Zomato Credits for the inconvenience ...

Wondering how this occured, I looked up the Restaurant and to my shock, it was a Metal Box with Outdoor Seatings ...And the Menu clearly mentioned the Combo was 85 INR ...I feel cheated now and want my money for the pathetic experience you have delivered

Inspite of I m a paid member of Zomato gold, they blocked me although my 6 months of membership is remaining. And when contacting them by mail, They said "we cannot revert back decision as it is automatically blocked by system".They didn't even serve me with prior notice. In this case my only mistake was I opened my Zomato Account in multiple devices.

Yesterday night on[protected] i place an order from Neba - The Asian Cafe in borivali... same order is place online from Zomato App...

after making the payment msg or notification not received from Zomato...

after searching in my order status i found that myorder not deliver from Zomato due to payment could not be processed but the bill amount deducted from my account

details of the said payment is as - [protected]/CITRUSZOMATOCOM with reference no[protected]

from yesterday i was trying for customer care contact number on google but i found that the given numbers are fake & not in use

please help me to get refund my deducted amount which is with Zomato