Zomato Complaints & Reviews

I had ordered online food from zomato on 1st of june. Had ordered veg macaroni and instead non-veg macaroni was delivered. Immediately concern was raised on zomato and email was also sent but no action taken against it and it's more than 72hrs now. How can they do the cardinal sin of delivering non veg food to the one who has ordered veg food. I am deeply pained and disturbed with their pathetic service. It's a sin for someone who is a vegetarian. Kindly take action against it and i demand a compensation against such ridiculous act of theirs.

Hi team,

Last saturday ie 1st june 2019, I ordered from zomato app and paid the amount through paytm. The rider made me wait for good 1 hour and didn’t call me even once. when i contacted zomato through chat and rider, he said my order was cancelled due to my unavailablilty. But in my defense the rider said he went to c block but i live in J and K pocket and also he didn’t call me even once. I have the recording and screenshots where the rider said he went to C block but order adress says j and k pocket. When i asked rider to stay there i wilL come and pick my order he declined and was super rude and stated that the order is returned to the outlet. When i called the outlet, they said that order never reached back to them and they have also raised this complaint to zomato partner. I did several mails to zomato but they didn’t respond. Their chat support said they cant help because they don’t have any protocol. i wasted my 600 over this site. Please help!!!

I ordered food from zomato. It get cancelled and I spent 390 bugs dor my order. Immediate I contact to customer care and they told me to send email on : [protected]@zomato.com.
In the mail they replied on 22 may.
The payment is reversed through the payment gateway, it might take between 24-48 hours for the amount to reflect in your source wallet/account.
I wait for 10 days. Now they are not replying any mail

I made the order in zomato, the order was accepted by the restaurant, then after 20mins they call and state the restaurant is closed hence cannot deliver, and will refund in 5 to 7 working days, now I have food and my money is also not given so I can order food, I am hungry. I request to cancel the refund and give me credits for my amount so that I can order food again, which was not done.

Order number: [protected].

Sir i have order today evening approx 4 pm. order number [protected]..and i am come delhi to meerut ..in meerut i order on zomato..the delivery boy told me how to come your address .. the delivery person is live in meerut and he asking for me how to come your address.. i am proper mention address on delivery ..i call resturant(sheetal resturant meerut) he told how its possible he did not help me and call delivery boy he told me your order is cancelled your money is not back ...to zomato dont refund my money and delivery boy told me lie.. i have audio but in consumer complaints there is no upload option of audio

Order no. [protected] date. 30.05.19 (11.15 am) ordered the barbeque chicken wrap and masala chicken tikka wrap the amount 208.5 will be deducted from my account through zomoto.com site.
Wdl seq no. Of the particular transaction is[protected]. But the order was not delivered to me.
Take some immediate action to refund my money already it's 3 days gone or to deliver the food.
Otherwise, definitely, i will compilant into consumer court.

I ordered two orders - 1) [protected]
2) [protected]. I got the second order. Both orders have the same location but 1st order is not delivered and the reason they say is that i was not at that address i mentioned. I was at the address i mentioned in both the orders. Now i had not got my 1st order and got the second. How is this possible if i am not at my location. And they say they will not pay the refund. Just cheating the customer. Do not order with this app. Customer support cuts the call midway and talk rudely. I will post a screenshot of the delievery address and they did not come at that address. How can you deliver 2nd order and cancelled the first without paying refund.

The company auto renewed my subscription without any prior notification. And now they say it was part of "terms and condition". Now they are saying its not refundable. This is cheating.

None of the "please renew" mails mentioned that i am due for auto renewal. This is unethical. They are tricking customers into membership. Please resolve else i will raise in consumer forum.

This is my email ([protected]@gmail.com)
Sir why my account is blocked. I have also 90rs in my zomato wallet. I don't know what's my mistake or it's your mistake. I placed food order every 2 or 3 day & regular customer of zomato. As i we also given some really helpful feedback to improving your service. Even some of bad foods delivery acceptable without any complaints. Please do something and trust me sir only complaint for bad quality of food. This not my intention to refunding my food amount. So now please sir unblock me.

And i am taking this conversation and the whole order history to consumer court, for duping and harrassing me for paying me the online full payment in advance, what if it was a cash on delivery order,
You guys are frauds and the matter should be escalated and i demand not only the amount but m escalating it to social media on fb, as well as consumer court, this case will be famous and i make sure and i demand compensation for this disturbance you have caused me, this s pure case of fraud and being your loyal customer i have seen how you treat us.

I order food through zamato/ovenstory pizza number [protected] dated 02 june 2019 around 8:45 pm. When the food was delivered, chicken pizza was missing and confirmed by rider prince from zomato as well but on notifying the customer chat, zomato refused the refund for partial delivery though they confirmed the same from rider but said that restaurant refused the refund for partial delivery.. I would like to sue the zomato in the consumer court.. Please guide..

Many thanks
Nitin
[protected]@gmail.com

As i have a zomato gold membership! So i visited dumb and dumber restaurant. I know u can say that why would i go there as the name says dumb n dumber!!! So let me tell u the whole scene n i know that nothing can change!! It's a bhadaaas nikalo portal n u don't give a damn to any complaint! But still m trying! So what happened - i went there used my zomato on one plus one food n drinks.. After that i ordered third dish which was excluded zomato gold.. But later i realised that i can't have it all.. So i asked the waiter to pack as it's a third dish excluded zomato gold!! As m paying 200 bucks for that.. Manager came n informed that it can not be packed bcz as per zomato policy!! "so as per benefit which is absolutely not free of cost i have paid for that benefit!"
Then i said i already had zomato gold food it's excluded n i had only 3 pieces of paneer!!
So i[censored] could pack this or i can give this to the one who is needy!
But he arrogantly said no!
So as per ur policy u can throw this dish to the dustbin but can't pack?? Or there is an intension to serve this to other person!! (Hygiene ko maro goli) paisa bi toh kamana h!!!
So as a membership holder it's my mistake that i should not order three dishes!! If i do then has to finished all of it till i vommit!!
Don't u think it customers wish to order three or four n so on dishes.. U can deduct the one plus one... Later if anyone want to order he should do that!!
Well i know it's just complaint who h will never resolved bcz ur customer support was also accepted that nothing will change!!

My mail id is biswajeet. [protected]@gmail.com
I recently ordered through zomato iam a regular costumer but yesterday i ordered and 1 item was missing i contacted zomato support and after proving about missing item they refunded my item amount but today my account is suspended due to suspicious activity don't know why. I have had 100rs in my zomato wallet.

I have ordered dinner from faassos through zomato which was supposed to be delivered by 9:00pm. Now it's 10:40pm the order is yet not delivered and none of your helplines are working. I have ordered this for the first time and the order is paid already. This kind behaviour from a service provider is not appreciated, looks to be unethical. Kindly look in to the matter as to what is being delayed in the order.
Thank you hoping atleast you will respond.

Hi,

I have also ordered food to my delivery address. However it was showing wrong address to delivery man. When i called him up at delivery time delivery man was in wrong location. Which is very far from my delivery location.

Zomato website says as follows,
(Sorry, the order was declined due to an issue with your address. Since the food was already dispatched, cancellation charge equal to order amount will be levied. We have initiated a refund for your order [protected]. Your bank will refund the amount within 2-7 days.)

The field co-ordinator suggested to reject the order as it was showing wrong to delivery man. If zomato failed to delivery the food due to inconsistency with your website and zomato application. How will public take responsibility for your mistake and bear the loss occurred.

Zomato support replied saying as follows,
we checked on our end that you had asked for delivery to another location, which was not possible for our delivery person.

I confirmed that the above information stated by bhavneet sahni is false and it qualifies for heavy damages claim due to service in deficiency. Since i have evidence i attached proof in same email thread.

Added ministry of food and public distribution, department of consumer affairs, kfc in same email thread (
[protected]@gov.in,
[protected]@gov.in,
[protected]@nic.in,
[protected]@yum. Coms

Is this policy same for all 24 countries where it operates?
Can you please give a reasonable date for your response?
Do you expect us to come and collect the money from your corporate office?
Why do you apply false statements to match your policy?
What will be end now?

I wasn't able to reach you. But i was able to reach kfc ([protected]) where the order details was mentioned.

Points that needs to be discussed with you.
1. If you are unable to deliver food, please give some training to your delivery man to perform intermediate check by calling the customer to confirm the address. (This is because your website and application data is having some issue).
2. Please don't spoil the technology and customers of restaurants such as kfc which are improving in india (I believe you can't improve your service if your are not attempting your fault).
3. Please don't mention that customers can reach you just through "[protected]@zomato.com". Customers never get a timely or proper response from you with by contacting [protected]@zomato.com.

bhavneet sahni
Zomato online ordering team
Reach us at [protected]@zomato. Comcan't you accept your fault?

Currently i'm following zomato as follows,
Can you please give a reasonable date for your response?

Zomato is not accepting their fault. I would not suggest anyone to order food from zomato.

Regards,
Nethaji. G

I was regular user of zomato. On dated 25 may, 2019 ordered from zomato rasgulla from azad dairy of amount rs 114 including delivery charges. (Order slip attached). Due to some personal unavoidable reason i cancelled the my order but zomato taken total money and also instead of requests not delivered the order also. I i have made several requests but there was no any response.

I didn't get any call from the restaurant and when i tried call the restaurant the didn't pick up the calls and they are claiming they called me like 5/6 times and i called the restaurant 10 / 12 times they didn't answer my calls i was not able to get any food that night please check and remove my penalty

My order number -[protected]
I'm uploading the screenshot of my call logs on that time

I had order a food then within 2 miniute i cancelled it as i was looking for offer and it was by mistakely placed.
So i cancelled it and had a talk with the resturant and they said we had not yet started preparing food.
But zoomato is not refunding money back.
They are so lazy too in reply
Please help me to get refund
I lost around 350 rupes by google pay accoumt.
They are so cheap. Even food was not beign prepared.
They should refund me

There is a refund pending for around 300 rs and every time i speak to them they inform me that it'll be done within 24 hours. Nirali was unprofessional during the chat sent a romantic emoji which didn't suited the criticality of the situation. Then sachin was rude for the same. I mean this chain is stealing money from people and not is not been held responsible for these allegations. I never would have followed through this path but i guess it is the right thing to do with these chains or otherwise they'll rob this country in day light with no answerability to anyone.

Order id : [protected]

I ordered (order no [protected] )food through zomato around 10 pm today 1 Jun 2019, and after waiting 1 hr I saw the status, it was showing order being prepared.then I called to hotel they said food prepared but agent not arrived but app was showing agent is waiting in hotel. Then after chatting with zomato app arranged one more agent.the hotel given food to the agent (Deeraj -[protected]). I called him he said am on the way to your home.after waiting some time u called him, not picked up.and in the app he was moving to different area.we were very hungry and the Time is around 12 am.he not at picked. I chat to zomato, they simply said the agent not able to deliver and if want arrange any other meal.finally I itself went to same hotel and get the food by again paid me.How the zomato is playing here.we are paying for the food but zomato people eating that food. These and all needs to be punished..