Zomato Complaints & Reviews

MY daughter ordered veg california rolls from Sumo sushi to day afternoon .9 Jun 2019 through Zomato. This is in New Delhi.

Zomato sent the food in sealed cover. The sushi was found with cockroach inside. She has suffered mental agony because of this. We have also written negative review on the Sumo Sushi website.

How can we contact Zomato to refund the money and give compensation for this mental agony? It should be responsibility of Zomato since the food was ordered through Zomato, even though they sent it in sealed cover.

We have sent our driver to Sumo Sushi shop to show him the food with the cockroach inside and to ask for redressal.

I've placed an order on Zomato by mistake and immediately I cancelled it.
But they didn't refund my money back. They are saying there is penalty charge. But I cancelled as Soon as possible. How they can say such words?
And penalty should be some amount of the order price. They are saying penalty charge is full of the amount of order.

Please refund my money back.

Ordered from. Five-star chicken on may 23 at 10.42pm # [protected].
Order was cancelled from your side as the shop was closed. But till now we have not received refund amount. Plz check and do the needful.
We have already raised the complaint also we got a msg the refund is intiated, but till now no refund got. Plz check.everthing the same will happen.

With reference to order id[protected] on 4th june at 7:33 pm. With zomato. I ordered the food item. But the coupon code was not applied and amount of rs. 220 deducted.

I immediately called the delivery boy within few seconds to get it cancelled as coupon code was not applied. And same time asks if it was packed. He denied and confirms the cancellation with me and at the same time i cancels the order from zomato app also..

Zomato promised to pay the refund within 24-48 hrs. I am also having screenshorts of all the conversations attached below.

Then i again contacted them regarding the refund. They said we have refunded the amount to your paytm wallet. And share your concern with paytm.

Then i contacted contacted paytm regarding the refund. Paytm saidthey have not received any amount.

Then i again asked zomato for they refund. They denied. They harassed me for 6-7 days.

Please help.

I complained about the food and they disabled my account.I am regular user of the zomato food delivery services.always ordered food from them like daily at least one order from them. I always gave the food and the delivery guys according to the service I get. Still they disabled my account, am very much disappointed by this..it's like you could not complain anything now otherwise they will disable your account!!!

Zomato has one of the worst customer service procedures ever. They dont understand what "closing the loop" and "voice of the customer" is.

No wonder their customer service rating is 15%

All they do is apologize for the inconvenience and assure that the mistake was not intentional.

That's is not making things right. Specially when you are taking money and providing bad quality food.
They just say that it won't happen next time without providing a replacement or refund for the bad food.

Hi Team,
Today I have gone through a very annoying situation with my order, and it is life time bad experience with Zomato till the day I am using your App.
Today (8th June 2019, Saturday), I have ordered lunch from Metro Dhaba Order ID: [protected], The Delivery address was clearly mentioned at the time of ordering. Earlier I and my colleagues received many orders to same address from Zomato rider. But today what happen, the rider tried to reach me through call, as I was in an important meeting, I missed his call. Though he has the proper door address with him, he even not tried to reach at my office door which was very easy for him as my office is in a mall, and every time other rider just knocked my door and delivered me the food with a smile.
Then how can the rider Ravendra done this irresponsible job, as he has not tried to reach to me and cancelled the order?
I have paid 142 rupees for the order, is not my money and my time valuable to you?
Why he has no tried to reach to my door when he can't able to reach by call?
Do we people are not paying the Delivery Charges?
Why you people are promising "Food at your Doorstep"??
What is the significance of registration in a your app with proper delivery address? If you think that rider will reach a nearby place then will call and supply the order then there is no need for the "Add Address" Section.

I need my money back as soon as possible. Also take action on this. For your reference I have attached the order details below.

Order Summary
Order ID: [protected]
Date: 08 Jun, 2019
SF 04, Omaxe Celebration Mall, Subhas Chowk, Shona Road, Gurgaon
Shahi Paneer (1 x ₹75)
₹75
Kadai Paneer (1 x ₹75)
₹75
Butter Tandoori Roti (5 x ₹10)
₹50
Delivery Charge
₹22
Promo - (ZOMATO)
(₹80)

₹142

Sir pls now return our money now 24 hours vi ho ge there was no mistake o[censored]s your delivery boy was very rude i have called him several times but he doesn't replied i have also sent him live location on whatsapp
Pls sir return our money its a humble request
Phone no [protected]
Id [protected]@gmail.com

Pls return our money sir dont do this with us we our your regular customer

Adress_ #4263 phase2 dugri ludhiana

My opinion for the problem is company should provide a lunch box connected with gps system and such type of OTP options to the customer as password . So that after packing the food the box will generate otp and send direct to the customer & it will not been shared by any one no with the shopkeeper or the delivery boy the otp is in between of company and customer

I have order through zomato, for two times the order items was missing i complaint it to customer support through chat window, no one ever response. Today they responded back after 2days and said we can't help you on any of your cause as it is out of Zomato policy. Is this the how customer excellency is measured through zomato. Neitger refund has been initiated nor any support. They are too rude in maintaining a customer relationship. No more trust on zomato services

Few days back i ordered dominos pizza through Zomato ...after placing the order money was deducted from my account but the status on my Zomato account was 'payment incomplete'...after that an agent was assigned to look after it, he assured me that my payment will be reversed between 5 to 7 days in my account but now its been 8 days i haven't received my refund ...they have such pathetic customer support now they are not replying to any of my messages

I order some food from zomato. After accepting the order, restaurant sent me food which was not properly packed and completely spoiled. The delivery guy told me that he will replace the order and after half an hour when he did not show up, i called to check the status of my order.Delivery man said he can't do anything as the matter is between restaurant and zomato.i am not able to contact to zomato customer care and helpless .

Hi, I had emailed on 3rd June regarding my App blocking, I just got 1 reply stating to wait for 24-48hr, I did and I still haven't got a single call of email after that.

I think I have complete right to know what exactly is the reason behind it, if there was mistake from my end, they should have cross checked or spoke to me once before blocking .
I felt Zomato was in top regarding customer service, but you guys have disappointed me miserably.

I am still waiting for proper and valid explaination from Zomato.

Regards.
Sowmya.G
email: mandara.[protected]@gmail.com

Date of Incident :[protected]
Zomato: +[protected]
Zomato Office Address: 139, Sector 44 Rd, Sector 44, Gurugram, Haryana, India, Pin Code – 122003

I have ordered food at 9pm on 6th June 2019 from Zomato. My order number is [protected].
Delivery boy reached at 9:50 at doorstep and called me. I have picked and told him please deliver food at 1st floor at mentioned in address but he denied he will not come on 1st floor. I just told him about me busy on office calls but he left place without delivered food. is it kind of delivery of zomato ?
After few minutes, i just received call from zomato heldesk regarding my order has cancelled due delivery boy has been so far from the location.
I told them for another order but they said there is option available now so what kind of services they are offering to client, i really don't understand the concept of zomato (making fool of people).
They offered me the refund with in 2-7 days.
is the refund really justify for this thing. I had not dinner that night due to non-availability of food on that location.

Account blocked without any reason. Didn't complain about food or restaurants. Only the issue related to issue of zomato credits under zomato election league was going on. I correctly predicted about the next PM but didn't receive credits. Executive told that credits worth Rs80 will be credited in next 24 hours but resolution was pending. Today I was shocked to see that my account has been blocked. Talk to me on [protected]

Today i have tried to place an order using zomato app at kanha. Money have got deducted from my account but no order got placed. I have tried calling z6omato customer care but no one is responding. I have also confirmed with my bank customer care, they have said that money have got transferred to zomato account successfully and there is no fault at their end. I have also attached a screenshot of the transaction as proof. Please refund my money as soon as possible. Otherwise i will never order from zomato everrrrr again! It is totally unfair on zomato part, and is cheating customers by unsafe banking through their app. Atleast they should try to answer customer calls.

Order id : [protected]

I have ordered food from zomato today evening and received the delivery with improper packaging. I have raised a ticket of the same with zomato and they insisted that the food is safe to eat because the restaurant confirmed. I can see the packet covered in dust from the road during the journey. Even after sending them required photographs they failed to refund.

We placed an order with order id - ZTD-19-E6F979ADA1675 rs. 616.20/-with zomato. Money deducted but can't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app providing cheap customer services to the customer... This waste app. Zomato customer care number was not connected... I refer my friends to not instal the app. If my friends already using the app then i would refer to delete the app.

i did complain on zomato customer care but didn't get any response from zomato side within 24 to 48 business hours.

my complain request number is 20389306

Kindly help me for my payment refund.

The order # [protected] declined by the restaurant and the full amount rs 171 was deducted. i was not informed about any deduction or refund.
Request to help me with refund of the amount. The order details shows it was declined by the restaurant and hence i didn't received my order nor my money was refunded.
This is very ridiculous, at least should have given intimation while declining or cancelling the order.

Sir u are saying very wrong i have called him several time one time he has talked with me i even senf him live lovation by whaysapp b please gave us our money back sir there was mistake of your delivery bpy who dosent bothered he was so rude i have send him live location and once i also talked with him he did not delivered our order sir pls give our money back our money bas been also gone and there was no mistake o[censored]s i have called your delivery boy several times but he dont bothered sir now its over gave our money back dont do such things with us we our regular customer gave our money back sir

Your chat executive said that money will be returned but till now it hass been not comed in our wallet pls return our money sir