Zomato Complaints & Reviews

26/05/2019

My zomato account has been blocked completely. As soon as i login a popup error occurs stating "online ordering services has been disabled for your account". I am unable to access my account to view restaurants and avail my gold membership valid till december 2019. I had raised a complaint earlier but i haven't received any solution.

Please reactivate/enable my account as soon as possible.

I really don't understand why zomato blocked my account. Am even a zomato gold customer.
I have done nothing suspicious or things which may lead to suspension of the account.
Please help me out to get this problem resolved.
This is how they need to behave with their customers.
I have paid for the zomato gold and the term period has not yet finished.

I had placed an order via zomato on saturday, 25/5/2019. The order comprised of 2x full steamed rice, 1 chana masala and 1 chicken stew.
I was provided vatana wet bhaji instead of chana masala.
I forwarded the attached images to zomato care and they reply advising the correct item was delivered.
This is ridiculous. The hotel in question finds vatana and chana as the same. Additionally, zomato also thinks the same way.
It appears zomato is only here to deliver food, they don't care what they deliver. It won't be surprising, if a person orders dahi and instead receives lassi.

Ridiculous service

Dear sir/ma'am,

My name is abhishek gupta & i'm from roorkee, uk. I want to complain for zomato, i ordered some food from durga veg rasoi restaurant in roorkee & i paid 170 rupees via paytm, and after some time i called zomato delivery boy and zomato delivery boy has told me please cancel order because restaurant not prepared food after that i canceled my food. Now i didn't get my refund amount of 170/- and i also massage to zomato on website but they didn't get any response to me. I request to you please help me in this case.

Zomato order number - [protected]
My phone number - [protected]

Kindly help.

Thanks & regards
A common man
Abhishek gupta
[protected]

On 19th april 2019, i visited a restaurant named southern chinese restaurant located in anna nagar east, chennai. It was listed under zomato gold. We visited as a group of 4, ordered 4 dishes of equal price and unlocked two zomato golds. The restaurant tried to create all sorts of problems for us by saying only one complimentary dish can be provided if the items are equally priced, 5 dishes have to be ordered for availing 2 zomato golds, etc. Finally, after clearly showing them the rules, they obliged to accept both zomato golds. Later, i reviewed this restaurant basically saying they create lots of problems for zomato gold customers. The restaurant replied to my review in a very rude and nasty tone without having the slightest clue about the rules. They keep saying "only 1 zomato gold can be availed if four dishes are equally priced." zomato chat support clearly mentioned "2 dishes will be free." (Screenshot attached). I uploaded this screenshot to my review and zomato immediately deleted my screenshot. I wrote 2 mails to zomato to which the reply has been the same - "we understand your problem. We are trying our level best to communicate with the restaurant." no action whatsoever has been taken till date. Zomato is directly encouraging unethical and rude behaviour against gold customers by not taking any action against this restaurant. Screenshots of my review are attached below. Please take action against this restaurant to prevent unethical behaviour against gold customers in the future.

Sir i ordered a food from zomato but when i open order i'm shocked that the stickers on the bowl from a different company uber eats i told them that i can't accept this order please take it back and refund me but they denied and force me for accept that. But sir i told them it's a big issue for me because anything can happend with food on that time anyone can eat my food or the restaurant can give me a old cancelled order from previous day's plz sir solve my problem this is denied for solve my problem. My order no [protected], time 9 am date 27 th of may 2019. Place kolkata.

I subscribed for 3 months gold membership on zomato. The app was set for auto renewal, which i was not aware of. Zomato just auto renewed and charged me a fee. This is an unethical way. The app can have various settings and all of that customer cannot possibly be aware. When i requested zomato they did not take any action.323253 is my membership id.

I have ordered sweets from zomato and delivery boy doesn't deliver order saying that incorrect address. I have ordered items to delivery at my home location with proper house number. But customer service says me that gps location is different[although i have explicitly mentioned landmark in the address] but delivery boy had denide to deliver order [100% loss of time].

And delivery boy at the same time abusing me on call in from of customer care executive but no response from him as well and at the same time, i got another order from zomato itself and one from uber on same time and same address, if the issue is with address then how is it possible for other rider and uber deliver boy, this is the delivery boy number [protected] and my order number [protected]

I delivered food via zomato app dated may 19 at 5:37 from burger king worth rs 183. I waited for the order but when it was way over estimated delivery time i contacted the customer care they told the order was rejected as you were not reachable to the vallet. I told the executive that i have not received any call or so and no one has arrived at my address. I asked them to contact the vallet and ask him to come to the address as i was available and waiting for him. They denied the request saying no redelivery or refunds will be made.
The restaurant is within 5 km viscinity from my address it was a clear day still no attempts were made to come to my address and deliver the food.
The issue has been handled in an unprofessional, unethical and unmoral manner. Terms and conditions don't apply here because its a prepaid order so the onus lies on the delivery partner to reach the address if the customer could not be contacted. If he had arrived to my address i would have received the order but no one came.
I urge you to look into the matter and provide with a affirmative resolution here

I have ordered sweets from zomato and delivery boy doesn't deliver order saying that incorrect address. I have ordered items to delivery at taj santacruz. But customer service says me that gps location is different[although i have explicitly mentioned hotel name in the address] and canceled my order and doesn't refund a single penny[100% loss].

Then, i called sweet shop and asked him whether i can come and collect my order. The shop owner response is "the delivery boy doesn't return the order to the shop. If you want sweets then you have to pay again". So, could you guys please tell why this? Why can't i collect order if app picked the wrong gps or mistakenly i chose incorrect location??

Thanks,
Piyush chourasiya

OrderNumber: [protected]

I ordered Paneer Gravy Momos and received Chicken Gravy Momos instead. I am a Vegetarian and I was served a non Vegetarian order.
I contacted the customer care and they are not even ready to refund the full amount of Rs 113/-

This is ridiculous and is this how the customers are treated? Why do I pay for something I did not even eat?

I have been a Zomato user for almost 6 years and have been a reviewer on their website. I have placed many orders for home delivery of food. However, recently, i got bad/ spoilt food in my order, which i reported.Also, everytime i informed these people of a bad order, i supported my claims with photos. Only after them being satisfied, they issued me refunds. Sometimes partially and sometimes complete. But they, without notice, blocked my account and stated in their website that because i had reported their food a few times, they blocked me. Is it my fault that i got burnt food? Or is it my fault that i got food cold? Why was my account blocked? Also, i had money in my account. I had so many reviews. Zomato could have disabled the account temporarily so as to resolve this issue but they blocked me out completely.

My zomato id is jineshshah04. Zomato has disabled my account for online ordering giving a reason that they find my account as suspicious account. I would like to inform that i had bad experience in 2 of my last orders for which i lodged complain but they didn't solve it within given time. So i lodged the complain again as my previous complain was not solved. But now they are telling that they have disabled my account because i lodged that complain again.

Also i had rs.262 in my zomato wallet which i'm not able to use as it is blocked. This is cheating. None of my complains were fake. For both the complains, i also had shared live photos to provide evidence. And now, they are not replying also.

On 17th May, i place an order via zomato for Om sweets and paid in advance against the order.i keep on waiting for my sweets and when i called Om sweets to chevk whether my order is under delivery or not, they told me that it is cancelled by zomato .This is pathetic that they cancelled my order without even informing me . Thrn i checked the app and it showed that thr amount is charged as penalty .how can they charge 642/- my amount as penalty when the order is not rejected by me .

Greetings for the day!
Respected Sir/ Madam,
My name is Shristy. I am writing to you to register my accusation against the zomato delivery employee. I ordered two Pizza from Pizza square in Gurugram under the number [protected] on 20 May 2019 at 10.51 PM. It was my first ever order on Zomato. It was a defrauding ordeal.The delivery boy delivered the pizza and informed me about the 50% offer on the first order. He requested for my phone. I allowed the same. He charged me the entire money. He delivered the pizza too. However, he rejected the order on my Zomato account, which has now charged me a penalty. It was a cheating. I was harassed financially. I spoke to the manager of the Pizza square to inform the same. He has the record of the delivered pizza by them to the Zomato employee. The contact details of the employee are[protected] He has suggested me to write to you. I hereby request you to investigate the same and provide me with justice. The penalty is wrongly charged. I would be highly obliged to you for your arbitration.
Please help!
Shristy
[protected]
😢😢😢😢😢😢

I had this order with zomato. I paid the order amount online and later realized that the delivery address is incorrect and hence i wanted to cancel the order and reorder it because zomato people said me i cant change the address once the order is placed. When i asked for cancellation, they took my complete order amount as cancellation charges. I never got my refund back nor the food. It is so terrible, when i had similar kind of issue with swiggy, they delivered the order with change of address and not charged me anything extra for it. I believe that is what a customer experience means to them. And, i would always recommend swiggy in that matter.

May 23rd i ordered ice cream for my kids as i was busy in office. 5 variety of baskin robin ice cream order placed all full boxes as only prefer to buy boxes. Bricks. It was delivered in scoops rather than in boxes & scoop cups had br label but the ice cream quality & taste was too bad that some of the ice cream was stinking. My kids unaware abt it ate most of the ice cream, when i return late i saw this and was very irritated & surprised. But it was already night to i avoided the matter but to his of my tolerance one of my kid fallen sick & has food poisoning due it. Now when i trying to contact zomato helpline there is no response. Where to lodge the complaint of fraud, breach of trust, danger to life, mental trauma, sickness in family, child suffer. If these only company want to beg then pls earn by begging we don't mind but please stop these cheapest method of earning money.in place of baskin robin ice cream charged 1100 bugs local cheap staled ice cream been delivered.

I have selected the adress to my home but the food was delivered wrong, and the zomato wallet z so rude n the company also supported the wallet and asking the customer to collect at his place. Actually i've selected my home address but i ordered the food from another place which is addagutta. Near bachpan school but neither the food was delivered to my place or to the pin location instead the wallet says that it shows my location to south india mall... How could this happen.. When i asked this he was so rude... And even he did not cancel the order also instead he dropped my call

I ordered food item from zomato, and due to poor quality of software, location was not set properly, i even written full address, but zomato only considered wrong address, and he rejected my order and fined full amount penalty, i want refund.

Date of the incident : 23 may 2019
Contact number : [protected]

Zomato needs to update their software because locations can not be saved properly with all reachable locations, i just did not get delivered my food even after correct location of my college.

That was just 2 km difference after wrong and misplaced location on map, but still did not get delivered and he rejected my order.

Please help me to get my refund.

Thank you

I ordered something from zomato but the delivey boy said that he is unable to deliver my order because of that my order get cancelled... I didn't cancel the order the delivery boy is not able to reach the mentioned address so my order get cancelled by zomato, so even though i haven't cancelled the order it was cancelled by zomato... As i'm again reordering the zomato is showing i have to 1st pay the cancellation amount... Why i have to pay the cancellation amount as it was delivery boy's fault that he is not able to reach at the mentioned address.