Zomato Complaints & Reviews

I ordered on zomato on 31/5/19 for which my order id is [protected].
The order was placed at mummy's kulfi for kulfis.
I wanted to add some more flavours to order but order got placed by mistake.
Within 10 sec of ordering i cancelled the order.

The restaurant didn't even accepted the order before i cancelled it. All this happened within a time of 15 secs after i placed my order.

Zomato deducted my full order amount.

I contacted support immediately to refund my money but they were not offering any help. I asked them to deliver the same order to which they refused.

I need my full refund back. Order was cancelled within 15 secs. Also as i ordered kulfi that comes pre packed the restaurant dont have to prepare anything for the same.

Please help me to get back my money. Also i request zomato to please stop harrasing consumers and make proper guideline in case order gets cancelled.

When i open my account today, i noticed that my account has been blocked for suspicious behaviour. I don't understand what the suspicious activity i had ever done. I am using zomato since 6 months and what ever i complain that was cent percent genuine. If you have dout please crosscheck that issue and unblock my account. That was my one and only zomato account which i was using. And i use single number that's why i can't make another account.

Dear sir,
I order the attached order summery the delivery boy refuse to delivered the order and zomato is not cooperating and not refund of money it, zomato representative are not cooperating at all, have to file appropriate complaint, please guide for the appropriate complaint for not refunding the entire amount, if continue such attitude of the authorities will harmfull.

On 29/05/19, i made payment for order no
[protected] then money was debited from my account but order was not placed
It shows as payment incomplete. Costumer care of zomato said it will be refunded but till i have not received my refund. Please do the needful. This is bank reff for inb txn of rs.644.75 frm a/c x9581 to zomato med... Ref#igagfwyht0 on 29may19

I had been facing recurring issues with zomato food delivery and quality. There poor service and inefficiency cost me a lot of money and i had complained about the same repeatedly. They promised to initiate a refund on an order but after sometime blocked my account. I have money in my zomato wallet that i am now unable to use.
It is a nuisance and i am highly disappointed in their service. The refunds are never on time and need repeated follow ups. The staff is incompetent and misbehaves with the customers often. The riders often refuse to deliver food due to little inconveniences like traffic and force the customer to come and collect the food. They are extremely rude and have no regard for the other person. They manhandle the food which is why it is often spilt or crushed. It is shameful that an establishment like zomato is worthy of such a substandard product. I would never recommend anyone to use it. It’s my request to the consumer forum to help me out in this regard as it has been a constant source of distress for me.

I had placed an order for 3 milkshakes which was 2 mango and 1 strawberry and i received order after 1.5 hour and even after waiting i get the bottles half filled. I am extremely dissapointed with zomato in all. How come you are so pathetic when it comes to service. I have used all applications like swiggy, uber eats but when comes to service they all are good at it. Zomato is least bothered about it. And i have made several calls to the customer service.

Yesterday i have ordered food from zomato and the restaurant i ordered delivered me overcooked/burnt food. I have reported this to zomato consumer service they refunded back partial as zomato credits but after some time they disabled my account without informing me and when i tried to email them they all went unresponsive from yesterday. Please take necessary action regarding this and enable my account as few money left in that account.

Hi,

I have ordered for snacks from a restaurant in hyderabad, and i have specifically mentioned the address where it has to be delivered, the delivery guy did not even have enough common sense to call and confirm the address when using a navigation, i would like to mention that the address that i have given is a prime location in hyderabad, and there is no chance that anybody can miss out on that address, as i have already ordered through zomato before this and i have received my order with out any trouble, but this guy tells me that the location is wrong and he started yelling at me, and while i was explaining him the location he disconnected the call on my face.

After calling the customer care executives, they asked me to write a mail to "[protected]@zomato.com", which i did, and it has already crossed 48 hrs, and still no response.

Zomato just lost another business,
Train your employees before letting them loose into the market
Train your delivery executives, before you send them for delivery
Try to be more ethical when in service industry.
Pathetic app, resolve the problems concerned with app.
Stop trying to blame te customers for the errors caused by you guys.
Start taking ownership or just perish from the business

Th

I ordered one burger and one pepsi pet bottle on wednesday 29 may 2019. But i received only crispy burger. Order no is [protected] at 4:56 pm. They told me that you have to contact zomato company. I called on the number but it's too busy. This was happened twice. So, i want you should refund the one item of papsi pet bottle that is cost of 57.78 rupees. And please ensure the company if items is not available don't accept the order. The name of the outlet is burger king sco 355-356 sector 35 c chandigarh pin no 160035.

Respected sir we are not satisfied with your order and instructions we give restaurants don't follow them and you're service provider don't reply me in good manner i want my full money otherwise i completed this in upper sides thanks and please help me and the company is very inresponsible and don't provide good service we think that you help me and company provides us spoiler food and many order and money related problems thanks to listen my problem and please help us.

Zomato did not give me the cashback the as they have promised i have ordered the food and have applied the promotion "zomatopayupi" which promises to give me 30% cashback on zpl prediction but they didn't give me. I want my cashback. Please help me. Another suggestion to readers is please don't fall for this worst company choose other alternative like swiggy, ubereats, foodpanda etc but not zomato.

Hi i ordered food from zomato app i recieved bad food from last two days i complained about this thing to zomato. because of lot of complaints they have blocked my account there is no update regarding my zomato gold member ship. its my money so i asked for refund for all the orders so in recent mail they said that becasue of lot of refunds asked by you so we have blocked your account how silly thing is this. please help on this. i need my account and zomato gold membership back.

My account with email id [protected]@gmail.com has been blocked. I have taken gold membership in the account by paying significant amount of money. Now they have blocked my account. Reactivate my account. This happened after I raised an issue regarding hair found in an ordered food also the food was stale and smelly. Actually it's my fault I trusted zomato and ordered food at 2 am. After that i raised this issue for which my amount along with 21 rs refund was given to.me. now all of a sudden I'm seeing my account is blocked from doing any activity. What about gold membership for which I paid money?

I was about to ordering from zomato, since i am a vegetarian, so i was searching for a veg restaurant. I got one in my location and that was labled as pure veg on zomato application.
So i scrolled for the menu, so that i can order something for me,
But after 2 rows, what i found?
I found a lot of non vegetarian meals and dishes from same restaurant. I cross checked with menu, and that was true, they were delivering non veg too, with a lable of pure veg.
Zomato, this is india, and we love our religious views more than anything else. Is this your policies to care for a customer, what if i blindly order from there?

My zomato. Account is blocked permanently due to suspicious activities as per zomato customer care. I thought that it is the right of consumers to complain against improper food and missing items. But zomato instead of improving their services has banned my account for frequent complaints!!! Again when i asked to return my zomato credits and piggyback points, it getting the reply that its not possible

Sir/madam,

As i ordered food but there was some issues so i asked for refund they refunded me 72.50 rs in z wallet but after some minutes they have blocked my id so i have unable to order food and my money is gone ?? Help please my zomato is name is heer alamchandani please i am from ajmer and i have ordered food from tandoor restaurant please help me i m poor help sir !!

Hi today i have faced one bad situation with zomato customer support, without my authorization amount got deducted from my wallet and order got placed. Even i have tried to cancel my order but it's not allowed me to cancel. Within seconds i have contacted customer support to cancel my order it has placed wrongly. I don't want the order plz cancel the order. They have informed like they can't cancel the order since it's already placed.

My humble request may i know the reason how amount will deduct from my account without my authorization once i click on place order (This order i didn't placed wantedly - it got placed unknowingly).

Even i have asked support team please cancel this order just a second back i placed this order.
They are not supported and i said them i will complaint this they said proceed. Please find the screen shot attached for chat conversation.
Even i got angry for their support.

Plz consider this as my humble request and complaint and ask them to keep authorization from the customers before payment process otherwise other customer also face this kind issues.

And also help me to refund back from the app since it's zomato support issue.

Zomato — not able to cancel my wrongly processing order

4 Reviews
India
Ki kiran897 on Dec 2, 2018
Submit a Complaint
Hi today i have faced one bad situation with zomato customer support, without my authorization amount got deducted from my wallet and order got placed. Even i have tried to cancel my order but it's not allowed me to cancel. Within seconds i have contacted customer support to cancel my order it has placed wrongly. I don't want the order plz cancel the order. They have informed like they can't cancel the order since it's already placed.

My humble request may i know the reason how amount will deduct from my account without my authorization once i click on place order (This order i didn't placed wantedly - it got placed unknowingly).

Even i have asked support team please cancel this order just a second back i placed this order.
They are not supported and i said them i will complaint this they said proceed. Please find the screen shot attached for chat conversation.
Even i got angry for their support.

Plz consider this as my humble request and complaint and ask them to keep authorization from the customers before payment process otherwise other customer also face this kind issues.

And also help me to refund back from the app since it's zomato support issue.

Please resolve this as quick as you can. I just wanted my order and now i am fighting through email

I placed an order from king through zomato app. When i checked on app after some time that this order with king was declined, the money i paid through my upi cannot be refunded. Their delivery guy canceled the order because of what reason i do not know and i never received a call from their delivery guy and when i called him he told your phone is not connecting, i have requested him shall i came to your shop is it possible to deliver the same package but he decline. He is lying so boldly and said that he was standing below my house but the security guard told me that no one came from zomato. When i called again he told sir your money will refund with in 24 hrs after three days also i haven't received my refund.

That day i called them twice.

Dear Sir/Madam,

Order ID: #[protected]
Amount: 190 Rs.
Payment Mode: Freecharge Wallet
Order Date: 17/05/2019 at 19:11

I had ordered Veg Hyderabadi Biryani and Paneer Baby Corn through zomato app on 17th May 2019 at 07:11 p.m. but instead of these two orders I had received wrong items (Palak Biryani and Palak Baby Corn).
I had contacted zomato customer care for 2-3 times and they promised a full refund in 24-48 hours, but they didn't credit my refund in freecharge wallet.
It has been 11 days since I didn't get my refund.
When will they refund my money?

I request you to please look into the matter and take immediate action.

Thanks!