Zomato Complaints & Reviews

I have ordered for 4 pc masala kulcha and chicken tikka masala, but recieved one veg chowmin, veg fried rice with paneer chilly.

Order placed-22/05/2019 number - [protected]

Restaurant just said sorry and told that this is a mistake of delivery boys of zomato.

Zomato executives are not here to help in reality, they are giving me refund at 11:10 pm and thats the best they can help, please do something to zomato for harrasing a customer like this

I order pizza from chicago pizza and order was of 1000 rupees. The pizza was all distorted and i have to throw it as it wasn’t possible to eat it. I did many complaints to the company. And i asked for full refund. I am not getting any response from them. And i want complete refund for my order as soon as possible. And if they are not giving my refund back i want serious action to be taken against them.

I ordered for a cake in Just Cakes for my husband’s birthday through Zomato. In app it was showing the delivery person has collected the cake and on the way to my home. In another ten minutes I got a call from Zomato that the delivery executive is stuck somewhere, and he will not be able to deliver my cake. Instead money will be refunded to my account and it was also refunded. When I placed the order again, the delivery person has replaced the cake and delivered me with a very poor quality of cake which was spoiled and completely watery. I raised a complaint in Zomato but they were least bothered and said we will inform the restaurant. I called directly to Just cakes and enquired about it and the person said the cake was entirely different from what he has given. He also mentioned that he has a proof for it since he has a CCTV footage in his shop. I am raising complaint with Zomato again and again, but I did not get a solution till now. There is no contact number to speak to them also.

I ordered food from Kareems restaurant via the zomato app. On seeing that order is nearby I called delivery guy Samadhan thrice to see what is causing delay. His phone was continually busy. When I finally spoke to him he talked to me in an unbelievably rude and loud manner. Even after giving instructions thrice he never came. After about 3 minutes I saw that you have falsely claimed that I have refused the delivery.

When I called your customer service number it never answered. More importantly your customer executive on the chat refused to refund or give another valet to deliver my food. When I told him that I will be personally complaining about the delivery guy with his name and number, the said customer service person said I shouldn't do so as the delivery "he is poor". He also sent me sad face emojis asking me to change my mind!!!

Unbelievably unprofessional and shocking. Their customer service has always been abysmal but even delivery has become awful now! When I said that I will be going to consumer forum they have immediately deleted my account permanently!!!

I have ordered Biryani on 19th for 2 biryanies from my Bawarchi Hotel Hyderabad but unfortunately the order was duplicated. We came to know of duplication of order when the delivery boy asked for cash where as we have already paid the same on credit card, delivery boy has asked us to cancel one order & I was assured that I will get refund in 4 days. To my surprise I received a message on ZOMATO app that I will not receive the refund. I was pained & felt cheated after seeing the message I was misguided by your delivery boy otherwise I would have accepted the other order. As a loyal customer of ZOMATO I request you to refund my money

Dear Sir/Madam,

Yesterday i have receive a call from your office and the No is # ‭+[protected]‬ and the call time is 3:05 AM in the morning and again Receive a call at 3:06 AM and then again a missed call at 3:07 AM two times and again call receive at 3:09 AM.

I don't know who's calling and the name of person who calling and He's saying are you sleeping and say i was calling to you only for wakeup. I don't know why this happening with me from your office and why he was calling to me only for miss beahaviour.

I have requested to you please revert to me on this otherwise i will complaint againt this no in police station.

Call time :- 3:05 - 3:09 AM on Wednesday morning.

1 Male person is on call and doing misbehaviour with me and 1 Girl (Deepika Sethi) is also involve in this.

Call received from below address :-
Zomato Office Address: 139, Sector 44 Rd, Sector 44, Gurugram, Haryana, India, Pin Code – 122003.

M waiting for your revert on this. Please look into this urgenlty.

Regarding
Praveen Atal
M :- +91 [protected]
Delhi India

Sent from my iphone 7

I today ordered food from a restaurant named hotel milap.
The food was delivered so late and when i open the the packings i found that the gravy of chicken was only watered. I tasted it. It taste like water with salt. I complaint this to zomato using conversation box. But the reply was ' we had checked the food it is alright ' there was no help provided and no other message arrived. I only want my money back and i decide to never order food using zomato.

On 14 may, i have ordered online with bugger king.
Amount debited from my account and order cancelled from burger king.
I want my money refund.
I wrote 3-4 mails on their escalation id [protected]@zomato.com but never received any response.

Please have a look into issue and refund the amount as soon as possible.

Burgeer king
Order number: [protected]

I ordered food from zomato on prepaid payment. The delivery boy didn't delivered my order, contented that my number was unreachable. I called back him about the same time when he was expected to reach me. He said i have put your order on return. Then i called the restaurant, tried to take support from zomato but no redressal of my grievances, zomato said it our policy like that we don't refund money.
They just take away the money and don't provide any food, sick services, just stealing away the money.

Zomato order number: [protected]

Hello I recently Tried To Order Something And I Got to know that My account has Been Blocked
I am a User of Zomato from the Past 1-2 years and Been a good and Regular Customer
I want My account to Be Unblocked asap So I can Start Ordering Again
This Is a Harassment To Customers As I didn't Did any Inappropriate Activity, I also have arround 5K as Zomato Credits In The Account, Which Is Going To Expire Soon If Not Used.
Also, I Am a Food Blogger With 30K Audience On Website And 20K On Instagram, This Makes A Bad Impact On My Image.
People Aren't Able To Open My Account, Nor Even Able To Read My Reviews.

My Zomato Email Is : [protected]@gmail.com
Phone No. [protected]

Kindly Respond Asap.

I have ordered 2 food items in an order on May 21st, 2019. But I received a wrong food item and when I contacted customer support, they were very late in responding and also said that they will be adding credits. And the next day, I saw that my account got blocked due to suspicious behavior as it mentioned in app. What's wrong with Zomato? Is this the way they treat customers when we raise complaints regarding them? Pathetic services.

I am frustrated with multiple follow ups with no use.

I have never received an order which I placed even though the app shows it was delivered. Worst, I was charged full amount for the order which hasn’t been refunded yet.

Just now talked to a customer chat agent named Himanshu Tyagi of zomato and he was of least help to me.

Make sure the refund is done within a week, else I will see zomato in Indian Court of Law for all the frustrations, mental torture and loss of time that zomato has caused.

Attaching screenshot of order for reference:

This is with reference to our order number 54, which was booked through zomato (Order no.[protected]) i ordered for african peri peri veg and jamaican # veg worth rs 431/- the time of order was around 2pm, and till now that is at 3:45 my order is not delivery. I fried calling dominos several times and was kept on hold for long duration. Spoke to the delivery boy at 3:10 and he had not left the place to delivery the pizzas. It is with great regret i have to mention the irresponsibility of dominos. Finally when i got to speak dominos at 3:30 sone ms kajal told that there is no guarantee of time in our area. That is again not called for. This means u have to order for lunch i will have to wait till dinner? Then i managed to speak to mr ashish manager of dominos daryaganj and he promised us to deliver the pizza as soon as possible. But to our surprise the delivery boy had cancelled the order on his own. Now we just placed another order and will have to wait don't know till how long. Mr ashish committee to give an extra pizza with our order but this will not solve the issue. I was at one point of time was even told that since there was too much rush our order is delayed, which is not our problem. O[censored] cant cater u should stop taking the order. I would request you to kindly look into this matter with concern and refund me the amount in addition to the pizzas. Looking forward for a favourable response and early delivery of the pizzas. Its almost 2 hours since in waiting for my order and still haven't received it. "hungry kya? " yes i am terribly but cant reply on dominos service anymore.

I order food on zomato today.
Order number - [protected].
Delivery boy denied his duty and said address is wrong. I have ordered more than 50 times from zomato from same address. This is really a big issue because already i waited for 40 minutes for food and stand in sun for delivery which doesn't happened. I am really unhappy with this and hungry as well. This kind of behavior is not acceptable. I need you guys to take strick action asap.
Or else you will definitely loose many customers.

My zomato account is automatically deactivated wdout any prior notice, i have approx. 400 rs in my wallet,,,,,, still they deactivated my account...… they can block my customer service but they drctly deactivatd my account... I want my account back... Ketan. [protected]@gmail.com ………. I just want my account back...… worst service by zomato…. …… they didn't delvrd m order and my order was prepaid so i submit a complaint and then they drctly deactivatd my account.

Day before my order got cancelled after waiting for more than half an hour which was also accepted by the restaurant. However when i filed a complaint, zomato blocked my account without any prior notice.
You could have blocked the customer support service instead of deleting my account for that matter.
I can order food from somewhere else but i use zomato for purposes other than just ordering food.
Please unblock my account.

I have not received the order no [protected] which was placed on 20 may 12.00 am. The amount was prepaid thrrough paytm. The restaurant manager told the order was cancelled from their end as the product is out of stock. The amount is not yet returned. The order status shows the product has been delivered which is not correct
Please refund the money

I had ordered food from belgian waffle junction vide order number - [protected], i had to cancel the order for some reason and i did cancelled the order within 5 minute, i am sure the restaurant must not have began preparation for the order. But zomato has deducted a penalty of 98 against cancellation of my order which is what i had paid for order. They have deducted the entire order amount as penalty which is not acceptable to me.

I had requested several time to zomato over mail and support service but no respond i am getting, request your kind attention in the matter, if zomato cant refund the money at least give me zomato credit worth rs 98/-.

Next time i will never do a mistake of cancelling the order once i make the order.

Zomato rejected the order placed after online payment by me. Later when enquired, they are giving invalid reason that i was unavailable to receive the order inspite of my availability. They are refusing to refund my order amount of rs. 120.

On repeated complaining emails raised on their complaint portal, i did not receive any response from past 36hrs.

This has happened third time in a month that I ordered something else and received something else. Their staff is completely useless. Kept asking irrelevant questions instead of resolving the issue. Will make you wait for at least an hour. No apologies, no refund, nothing. At the end I'm left with the wrong product, for which I have paid thrice the amount of the actual price for it. They are just making a fool out of their customers. Happened with many of my friends as well and many times they go unnoticed.