Zomato Complaints & Reviews

Hi today i have faced one bad situation with zomato customer support, without my authorization amount got deducted from my wallet and order got placed. Even i have tried to cancel my order but it's not allowed me to cancel. Within seconds i have contacted customer support to cancel my order it has placed wrongly. I don't want the order plz cancel the order. They have informed like they can't cancel the order since it's already placed.

My humble request may i know the reason how amount will deduct from my account without my authorization once i click on place order (This order i didn't placed wantedly - it got placed unknowingly).

Even i have asked support team please cancel this order just a second back i placed this order.
They are not supported and i said them i will complaint this they said proceed. Please find the screen shot attached for chat conversation.
Even i got angry for their support.

Plz consider this as my humble request and complaint and ask them to keep authorization from the customers before payment process otherwise other customer also face this kind issues.

And also help me to refund back from the app since it's zomato support issue.

Zomato — not able to cancel my wrongly processing order

4 Reviews
India
Ki kiran897 on Dec 2, 2018
Submit a Complaint
Hi today i have faced one bad situation with zomato customer support, without my authorization amount got deducted from my wallet and order got placed. Even i have tried to cancel my order but it's not allowed me to cancel. Within seconds i have contacted customer support to cancel my order it has placed wrongly. I don't want the order plz cancel the order. They have informed like they can't cancel the order since it's already placed.

My humble request may i know the reason how amount will deduct from my account without my authorization once i click on place order (This order i didn't placed wantedly - it got placed unknowingly).

Even i have asked support team please cancel this order just a second back i placed this order.
They are not supported and i said them i will complaint this they said proceed. Please find the screen shot attached for chat conversation.
Even i got angry for their support.

Plz consider this as my humble request and complaint and ask them to keep authorization from the customers before payment process otherwise other customer also face this kind issues.

And also help me to refund back from the app since it's zomato support issue.

Please resolve this as quick as you can. I just wanted my order and now i am fighting through email

I placed an order from king through zomato app. When i checked on app after some time that this order with king was declined, the money i paid through my upi cannot be refunded. Their delivery guy canceled the order because of what reason i do not know and i never received a call from their delivery guy and when i called him he told your phone is not connecting, i have requested him shall i came to your shop is it possible to deliver the same package but he decline. He is lying so boldly and said that he was standing below my house but the security guard told me that no one came from zomato. When i called again he told sir your money will refund with in 24 hrs after three days also i haven't received my refund.

That day i called them twice.

Dear Sir/Madam,

Order ID: #[protected]
Amount: 190 Rs.
Payment Mode: Freecharge Wallet
Order Date: 17/05/2019 at 19:11

I had ordered Veg Hyderabadi Biryani and Paneer Baby Corn through zomato app on 17th May 2019 at 07:11 p.m. but instead of these two orders I had received wrong items (Palak Biryani and Palak Baby Corn).
I had contacted zomato customer care for 2-3 times and they promised a full refund in 24-48 hours, but they didn't credit my refund in freecharge wallet.
It has been 11 days since I didn't get my refund.
When will they refund my money?

I request you to please look into the matter and take immediate action.

Thanks!

This is nishita from ahmedabad. I had ordered dominos pizza from zomato on friday evening i. E. 24th may. I tried to make the payment online at 8.21 pm but the transaction failed. However, the money was deducted from my axis bank account. I would like to hear from zomato about when can i expect the refund from zomato. The order number is [protected].

I am not being able to reach their call centre numbers as no one ever picks the calls. There is no revert on emails as well.

Sir,
This is to inform that few months back i cancelled order from zomato due to some massive confusion but still today its cancellation charges are being applied on my current order
I want to request that that cancellation was not made on purpose and it was due to some gliche in your application
Please remove that charges otherwise u will be loosing your one of a good customer

I have ordered food from zomato order details : mid-night-crunch placed on 16th may at 02:42 am. #[protected], the order didn't reached to me once i talk to chat team they told delivery called so many times but you didn't receive, but i didn't receive a single call from them, so the chat support person asked to drop a mail to [protected]@zomato.com i only got the below reply but after there is no response from their end till date (28/5/2019)

Hi saheb,

Thanks for writing to us.

This mail is in regards to your order id-[protected].

We would like to inform you that according to new policies of zomato if the order gets cancelled because of the customer being unresponsive at the time of delivery, a cancellation charge equal to the order amount is charged from the user as the food was already prepared/dispatched.

As per the policies our delivery person always calls multiple times before he returns the order to the restaurant, and calls us for the updates, we too try to call you at the time of delivering several times before cancelling the order and asking the delivery boy to return the order to the restaurant, hence we won't be able to refund the amount.

If you have any further queries or suggestions, please do write back to us or ping us on our chat support on the zomato app. We’re always happy to hear from you.

Regards,

—
Gagan deep
Zomato online ordering team
Reach us at [protected]@zomato.com

My name is pavan. My zomato account was blocked one month ago with out any reason please activate again, i dont know why it is blocked. I also compromised many times with delivery boy and restaurant. If i did any mistake i can give my apology for that.
Please consider my request and activate my account
Thanking you
My account id:[protected]@gmail.com

Today evening i placed an order with kumar bakers in karnal, haryana via zomato. I wanted the delivery on my alternate address (Proof attached) which is chd city karnal. The order was accepted but the delivery boy went on my present location i. E sec 13 and grumbled that he would deliver it here only. The customer care person even shouted badly and refused to listen.. Instead of confessing their mistake they sent me a mail showing that they have levied a penalty.
You are required to rectify your mistake as soon as possible and teach your boys how to behave with the customers..
Regards

Hi team,
My name is siddhi lodh, i have placed an order on 99pancakes from zomato with order id [protected] on 27th may 2019 at around 10:09 pm ist was cancelled by zomato delivery person named sachin. My order was placed with online transaction while placing order. He gave reason as he was not able to connect me but my phone was in full range and he didn't even tried to connect me. I am getting a message as i won't be getting refund. This is very unfair as my money was deducted and i have not received the order. I even tried to contact that person but he was not reachable. My kind request is to get me my refund back with full credits.
Thank you

On 19th may, i ordered from a restaurant namely, Jalandhar, using matzot. The payment failed, i don't know why, but the amount, which was of Rs.158 was deducted from my account. I contacted support in zomato app, talked to a executive, and he told that i will get the refund within 7 days. It's been 9 days now.I again contacted zomato, and now they are saying that the refund was initialized by there side and is complete but i didn't got any credit back to my account.Now, i don't know whom to contact. I have given the transaction history details screenshot for convenience. I hope to get help as soon as possible.

I placed an order accidentally and called the restaurant to cancel my order they agreed and saud tbey wont prepare it. When i got into chat with zomato customer care they said the restaurant already started preparing so we cant refund you money, thats lies because i confirmed the same before and after the chat guy said that to me and the restaurant also confirmed they dint cook anything.
Pathetic customer care

Dear sir,
We are being harassed by your delivery boys, on daily basis.
We are working at borivali west, chandavarkar road. There, your delivery boys sits near girgav katta restaurant. They block the gate and sits in group of 4-5 numbers and don't allow the people to go smoothly from that spot.
When we told them not to disturb the people, then they started talking wrong words.
All of them are wearing zomato t shirt, and doing all these acts.
If you feel that this is not good and they should be prevented to all such things, then please take some action to stop this kind of harassment, atleast by your staff members.
We will be thankful, if you tell them not to do all these acts.
Thank you.

I had placed order ([protected]) from zomato on 10th may. Th items delivered with missing quantity and un-usable way. Reported the same instantly and the executive said that they have initiated refund request. Then i had contacted the them for the same case on may 14th & talked to executive named mr. Rohit & he said that the previous refund request cancelled due to technical glitches & he has re-initiated it also it will credit in 48hrs. Then i contacted them on may 21st regarding the same. This time to they asked to wait for another day and said that he is changing the refund method to zomato credits due to my request. But these chats were removed by zomato. They aren't visible on zomato chat now. Totally they are cheating peoples with fraud service...
Don't go with them any more... Bloody cheaters..

26/05/2019

My zomato account has been blocked completely. As soon as i login a popup error occurs stating "online ordering services has been disabled for your account". I am unable to access my account to view restaurants and avail my gold membership valid till december 2019. I had raised a complaint earlier but i haven't received any solution.

Please reactivate/enable my account as soon as possible.

I really don't understand why zomato blocked my account. Am even a zomato gold customer.
I have done nothing suspicious or things which may lead to suspension of the account.
Please help me out to get this problem resolved.
This is how they need to behave with their customers.
I have paid for the zomato gold and the term period has not yet finished.

I had placed an order via zomato on saturday, 25/5/2019. The order comprised of 2x full steamed rice, 1 chana masala and 1 chicken stew.
I was provided vatana wet bhaji instead of chana masala.
I forwarded the attached images to zomato care and they reply advising the correct item was delivered.
This is ridiculous. The hotel in question finds vatana and chana as the same. Additionally, zomato also thinks the same way.
It appears zomato is only here to deliver food, they don't care what they deliver. It won't be surprising, if a person orders dahi and instead receives lassi.

Ridiculous service

Dear sir/ma'am,

My name is abhishek gupta & i'm from roorkee, uk. I want to complain for zomato, i ordered some food from durga veg rasoi restaurant in roorkee & i paid 170 rupees via paytm, and after some time i called zomato delivery boy and zomato delivery boy has told me please cancel order because restaurant not prepared food after that i canceled my food. Now i didn't get my refund amount of 170/- and i also massage to zomato on website but they didn't get any response to me. I request to you please help me in this case.

Zomato order number - [protected]
My phone number - [protected]

Kindly help.

Thanks & regards
A common man
Abhishek gupta
[protected]

On 19th april 2019, i visited a restaurant named southern chinese restaurant located in anna nagar east, chennai. It was listed under zomato gold. We visited as a group of 4, ordered 4 dishes of equal price and unlocked two zomato golds. The restaurant tried to create all sorts of problems for us by saying only one complimentary dish can be provided if the items are equally priced, 5 dishes have to be ordered for availing 2 zomato golds, etc. Finally, after clearly showing them the rules, they obliged to accept both zomato golds. Later, i reviewed this restaurant basically saying they create lots of problems for zomato gold customers. The restaurant replied to my review in a very rude and nasty tone without having the slightest clue about the rules. They keep saying "only 1 zomato gold can be availed if four dishes are equally priced." zomato chat support clearly mentioned "2 dishes will be free." (Screenshot attached). I uploaded this screenshot to my review and zomato immediately deleted my screenshot. I wrote 2 mails to zomato to which the reply has been the same - "we understand your problem. We are trying our level best to communicate with the restaurant." no action whatsoever has been taken till date. Zomato is directly encouraging unethical and rude behaviour against gold customers by not taking any action against this restaurant. Screenshots of my review are attached below. Please take action against this restaurant to prevent unethical behaviour against gold customers in the future.

Sir i ordered a food from zomato but when i open order i'm shocked that the stickers on the bowl from a different company uber eats i told them that i can't accept this order please take it back and refund me but they denied and force me for accept that. But sir i told them it's a big issue for me because anything can happend with food on that time anyone can eat my food or the restaurant can give me a old cancelled order from previous day's plz sir solve my problem this is denied for solve my problem. My order no [protected], time 9 am date 27 th of may 2019. Place kolkata.