Zomato Complaints & Reviews

OrderNumber: [protected]

I ordered Paneer Gravy Momos and received Chicken Gravy Momos instead. I am a Vegetarian and I was served a non Vegetarian order.
I contacted the customer care and they are not even ready to refund the full amount of Rs 113/-

This is ridiculous and is this how the customers are treated? Why do I pay for something I did not even eat?

I have been a Zomato user for almost 6 years and have been a reviewer on their website. I have placed many orders for home delivery of food. However, recently, i got bad/ spoilt food in my order, which i reported.Also, everytime i informed these people of a bad order, i supported my claims with photos. Only after them being satisfied, they issued me refunds. Sometimes partially and sometimes complete. But they, without notice, blocked my account and stated in their website that because i had reported their food a few times, they blocked me. Is it my fault that i got burnt food? Or is it my fault that i got food cold? Why was my account blocked? Also, i had money in my account. I had so many reviews. Zomato could have disabled the account temporarily so as to resolve this issue but they blocked me out completely.

My zomato id is jineshshah04. Zomato has disabled my account for online ordering giving a reason that they find my account as suspicious account. I would like to inform that i had bad experience in 2 of my last orders for which i lodged complain but they didn't solve it within given time. So i lodged the complain again as my previous complain was not solved. But now they are telling that they have disabled my account because i lodged that complain again.

Also i had rs.262 in my zomato wallet which i'm not able to use as it is blocked. This is cheating. None of my complains were fake. For both the complains, i also had shared live photos to provide evidence. And now, they are not replying also.

On 17th May, i place an order via zomato for Om sweets and paid in advance against the order.i keep on waiting for my sweets and when i called Om sweets to chevk whether my order is under delivery or not, they told me that it is cancelled by zomato .This is pathetic that they cancelled my order without even informing me . Thrn i checked the app and it showed that thr amount is charged as penalty .how can they charge 642/- my amount as penalty when the order is not rejected by me .

Greetings for the day!
Respected Sir/ Madam,
My name is Shristy. I am writing to you to register my accusation against the zomato delivery employee. I ordered two Pizza from Pizza square in Gurugram under the number [protected] on 20 May 2019 at 10.51 PM. It was my first ever order on Zomato. It was a defrauding ordeal.The delivery boy delivered the pizza and informed me about the 50% offer on the first order. He requested for my phone. I allowed the same. He charged me the entire money. He delivered the pizza too. However, he rejected the order on my Zomato account, which has now charged me a penalty. It was a cheating. I was harassed financially. I spoke to the manager of the Pizza square to inform the same. He has the record of the delivered pizza by them to the Zomato employee. The contact details of the employee are[protected] He has suggested me to write to you. I hereby request you to investigate the same and provide me with justice. The penalty is wrongly charged. I would be highly obliged to you for your arbitration.
Please help!
Shristy
[protected]
😢😢😢😢😢😢

I had this order with zomato. I paid the order amount online and later realized that the delivery address is incorrect and hence i wanted to cancel the order and reorder it because zomato people said me i cant change the address once the order is placed. When i asked for cancellation, they took my complete order amount as cancellation charges. I never got my refund back nor the food. It is so terrible, when i had similar kind of issue with swiggy, they delivered the order with change of address and not charged me anything extra for it. I believe that is what a customer experience means to them. And, i would always recommend swiggy in that matter.

May 23rd i ordered ice cream for my kids as i was busy in office. 5 variety of baskin robin ice cream order placed all full boxes as only prefer to buy boxes. Bricks. It was delivered in scoops rather than in boxes & scoop cups had br label but the ice cream quality & taste was too bad that some of the ice cream was stinking. My kids unaware abt it ate most of the ice cream, when i return late i saw this and was very irritated & surprised. But it was already night to i avoided the matter but to his of my tolerance one of my kid fallen sick & has food poisoning due it. Now when i trying to contact zomato helpline there is no response. Where to lodge the complaint of fraud, breach of trust, danger to life, mental trauma, sickness in family, child suffer. If these only company want to beg then pls earn by begging we don't mind but please stop these cheapest method of earning money.in place of baskin robin ice cream charged 1100 bugs local cheap staled ice cream been delivered.

I have selected the adress to my home but the food was delivered wrong, and the zomato wallet z so rude n the company also supported the wallet and asking the customer to collect at his place. Actually i've selected my home address but i ordered the food from another place which is addagutta. Near bachpan school but neither the food was delivered to my place or to the pin location instead the wallet says that it shows my location to south india mall... How could this happen.. When i asked this he was so rude... And even he did not cancel the order also instead he dropped my call

I ordered food item from zomato, and due to poor quality of software, location was not set properly, i even written full address, but zomato only considered wrong address, and he rejected my order and fined full amount penalty, i want refund.

Date of the incident : 23 may 2019
Contact number : [protected]

Zomato needs to update their software because locations can not be saved properly with all reachable locations, i just did not get delivered my food even after correct location of my college.

That was just 2 km difference after wrong and misplaced location on map, but still did not get delivered and he rejected my order.

Please help me to get my refund.

Thank you

I ordered something from zomato but the delivey boy said that he is unable to deliver my order because of that my order get cancelled... I didn't cancel the order the delivery boy is not able to reach the mentioned address so my order get cancelled by zomato, so even though i haven't cancelled the order it was cancelled by zomato... As i'm again reordering the zomato is showing i have to 1st pay the cancellation amount... Why i have to pay the cancellation amount as it was delivery boy's fault that he is not able to reach at the mentioned address.

Hello,

Every time cancel the order at last minute. After checking with restaurant understand driver not available to deliver.

I fail to understand why one will use zomato? Kindly explain. If you can't run the business why you do such business. Its mainly into food wherein people are hungry and expected food on time.

I think i should delete your app from my phone and spread this across my friend and colleague at my company where i work. I am sure when you will lose a big chunk of the customers, you will realize the importance.

On 16 th amy i ordered the food from bharat hotel worth 484.6 rs. For first time i placed a order through upi where money was deducted from my account. After that there was a message below my order stating my payment was failed. So i book the same order but this time i booked it through cash on delivery. I received the order through cod after that, then suddenly there was change in my first order as well. I immediately message the zomato representative through zomato chat regarding this issue, as the issue was from your end. But, he was unable to help me then i ask him to cancel that order, on which he replied that i can't get my money back. This is going to be so confusing. Kindly refund me that money because the problem wasn't from my side.
I have also mailed them on which i got reply like, i will get refund in 6 - 7 day's. But still i didn't get my money back.

My zomato account blocked for online order with reason “that multiple accounts are linked to your phone number “ i am not sure how can be one number used for multiple accounts because user can’t creat other new account with the existing mob num in app.

If anyone created, that is failure of zomato controls not account user’s. I already paid good amount for gold subscription and now they blocked my account. This service provider doesnt hv call center nd if you email forget about resonse for weeks.

On may 23rd night 8.30. I order a briyani 1000ml in almass restaurant velachery. But i paid a full amount...in return i received a only half the portion like only 250ml remaining 750ml they didn't delivery me. And i contacted the zomato support and they said they will add zomato credits ₹100 in my wallet in next 24hours. After the 24hrs i opened my zomato app it's says they blocked my account my suspicious activity. So i passed so many emails to zomato... All are waste. They not even reply to my messages and email. And my money so not refunded. When i ordered a food that time i was so hungry but i have received nothing like 250ml and they got my money. The only money i am having i have paid now i am not having any money worst service worst app. Please refund my money and i am not gonna use this app anymore please do something

I placed order for cake from meera bakery on zomato app. Amount of rs. 338 was deducted and with in few min, i noticed their was some issue with the order and tried to cancel and reorder. I tried contacting zomato on their customer care no, and online live chat. On call i could not get any response. On chat i messaged for cancellation and refund. I see some order is cancelled and amount is not being refunded. After waiting for 15 min, i got...

Why do you always take the money then cancel the order... Is this the quality of the service of zomato... Horrible...
The attitude is not at all acceptable...
Don't you think this is diminishing your reputation... We believe and depend on you, share our personal information and you start cheating once we depend on you... This is #...
The other day your delivery boy did not deliver the food, misbehaved as well because i couldn't provide change...
And when i pay beforehand you cancel the order.. This is unethical...
We can go to the consumer forum this time..

I had ordered one food item (Chikan tikka and chapatis) from king snacks bar, chembur, mumbai through zomato app on 03.05.2019. The order had been placed at 10.00 pm and the amount of rs.227.71 had been paid by me through my sbi credit card bearing no. [protected].

I had followed up for my order after half an hour or so on contact no.[protected] of kings snacks bar, chembur, mumbai. Then afterwards i persistently followed up for my order but in vain.

When i did not receive my order till 11.50 pm, i had cancelled my above order. I again called on contact no.[protected] and the person told me that the amount would be refunded after 2-3 days time.

The delivery boy came at 12.00 am (Night) and then i refused to take order since he had come after 2 hours after placing the order and also it was too late in the night to have dinner.

The amount has not been refunded till date in my above credit card account.

Kindly arrange for refund of the above amount by crediting the same in my sbi credit card bearing no. [protected].

Thanks
Gunjan verma
216/5805, idbi staff quarters,
Near odeon mall
Ghatkopar (East)
Mumbai.

Mobile no.[protected]

I am in a hostel where network problem may occur sometime and I have checked that bloody driver didn't gave more calls simply putted a rejection if I would not have paid the amount the he would have eaten my mind by calling again and again what a ### is zomato SWIGGY is much better then this ### I don't know with such a bad service of money minded people how zomato is growning ur customer no are mostly not existing and which are existing are coming busy for more then 15 min refund the amount else u are going to a every day customer

I had order sweet from gwalia sweets, application get refreshed 2-3 times while order and it goes into cash on delivery where offers are not there and it charged me more when i requested to solve this issue. I had talk on a chat also but they have also not solve this problem. And now i would never use zomato if this would not be solved. And a month before i had order from vipul dudhiya ahmedabad my order transaction is failed but the rs are been deducted from my account and still it had not been reverted back. Zomato customer care told me that it would be in your account within 15 days but its 30 days now yet not credited amount is 170 rs order from vipul dudhiya nehrunagar branch, ahmedabad.

I placed an ordered on zomato for 2 different beverages, i received only one type of beverage and that too was packed in a poly. I sent them picture and asked them that who pack beverage in poly and i ordered 2 different items, they came with a response that sir refund has been issued for your order even though i din't even asked for any refund or replacement or anything like that, they refunded it by their own and after some hours my account got blocked, stating that i've frequently asked them for refund. I have all the screenshots of all their chats and orders to prove that i din't even asked them for any refund or replacement. Now they've blocked my account as well as amount which was in my zomato wallet. It was by their mistake and now they are not responding to my email/chat. I've contacted them several times through chat and i receive only one response to send a mail on their mail address, i'm daily sending them mail but i'm not receiving any response from their side.