Zomato Complaints & Reviews

When you guys cut the money from customers accounts, immediately without delivering the food, why should customers we sit for 15 days to get their money back.? The purchases might happen through "paylater" apps like simpl or lazypay, or credit cards. That is borrowed money customers need to return. Zomato is not only making it difficult to be loyal to them but also affecting the relations with other banking services. How is this a good business model.?

I ordered food from one account. At that time, money was deducted, but order not placed. So i repeated the order from other account. And same thing happened again. Then after 2-3 minutes, both orders were placed. So i cancelled one order within a minute. But zomato customer service people were telling that, they can't refund the amount. This is the mistake by your side, not from my side. And i cancelled 1 among the 2 order within a minute. But still you were not refunding my amount. Very disappointed with this.
#[protected]

Dear consumer complaints team,

I have ordered yesterday evening, after the order, i have received a call from zomato executive and they tell me your address is wrong and you order not deliverd.

And after call discussion, i try to call delivery boy, they also told me your order was because zomato team call him and cancel your order. I have paid online through paytm.

After some time i have place order cash on delivery my order reach the same location. That time i have not received any call from zomato.

On zomato chat i request a refund they told me that is not possible, arrange your complaint on [protected]@zomato.com.

No companies or person take action about these small complaints.
Zomato is a fraud with too many people what government does not take any action against these complaints.

I request you kindly take action against zomato so that they refund not delivering orders.

Zomato too many fraud cases available online.. No action on it.

Kindly take an action fraud zomato. Fraud complaint zomato

Hii
I have ordered the food but at the time of payment after entering the otp, the page shows the transaction has been declined However the amount of Rs 95/= has been deducted from my account. After that I again entered the new otp and then it shows the payment was successful and the same amount was again deducted from my account. Kindly refund the amount asap and do the needful please...

I received an incorrect item in my order and i informed regarding the same to zomato support with the pic and they said we have initiated 60 credits to ur wallet will be credited in 24-48 hours after 48 hours i again ask them regarding this again they said to wait for more 24 hours and same thing happen after 48 hours and at the end they blocked my account, i want you to take strict action against zomato as they are practising fraudulent activities with there customers.
My order id is - [protected]

I had ordered my dinner from zomato and the time of arrival of order was 54 min. But after 2 hours the order did not come and the hotel staff did not respond and had switched off his no. So i had to cancel my order which i had already paid through paytm app. Somehow the order came at midnight 12:00 and i refused to take it. I need my money returned back to me as soon as possible.

Order no[protected].

I have ordered the food and paid online the amount but the food didn't received to me. I have been tried to contact with customer service through zamato app chat box but it shows some kind of error on that screen.

So how can we reach? Dropped mail also but no reply on the same.

I am not happy with the services and this was the worst experience with zamato. I want my money back as early as possible.

I have placed an order on 17th may 2019 at 10:33 pm roomali garh restaurant and i have also paid it online but they did not delivered the food and they didn't even responded to my messages after several hours they said its been delivered in which i didn't even received the food i didn't even got a call from the delivery guy and also they did not even refund my money back

Orderd food at 9:39pm. Was told wil be delivered latest by 10:24pm. Kept calling since 10:30 till 11:15pm. No firm reply from restaurant. Finally had to order from elsewher as kids were hungry. Rider called at 11:17pm asking about the way. Told him to cancel bit stil pursued to deliver. Said already ordered frm elsewhere. But stil came to doorstep, kept insisting to deliver. Said to cancel the order. Please refund my amount. Horrifying experience. Kids were hungry for more than 2 hrs

I order for food at zomato app on 17th may 2019 near about 8.42 pm. The restaurant accepted the order and a zomato valet was assigned as usual. My order was on its way but suddenly as o check the app they said it has been delivered to you. I immediately contacted the zomato customer care in the zomato app and asked them to look after it. They said that the order has been cancelled. By that time it was already 10.10 pm. I placed the same order at another restaurant. The restaurant accepted the order but this time the valet was not assigned. Once again i contacted the customer care the said me to wait. I had to wait for 30 mins and then finally a valet was assigned. I was waiting for my order but it was taking too long so i asked them to look for the status. They informed me that the order has been cancelled and in return the gave me 13 credits. My question is that the zomato app doesn't allow the customers to cancel the order but a zomato valet or the people who work for zomato can cancel it and in return we just get few credits. I waited for 3 hours for my food and the end result was nothing. If zomato cannot deliver an order then i guess it's the basic manner to just inform its customers about it so that they can look for alternative.

Iam ordered food at 8.31 pm on 13.05.2019 at slr restaurent, tini. With sudexo card. Amount deduct from my account. But order not confirmed. Order is conformed 10.13 pm more than 2 hours with out my conset. Delibery boy call at 10.30 pm. We are taken altrenative food. Hence order is rejected. But amount is not crefited to my account. Pl verify and proceed as early as possible.

I ordered food from. A hotel where they delivered not as exact as their menu. I complained this to zomato customer care and they provided a refund. But suddenly they blocked my account stating suspicious spam activity observed. I mailed them and they are not giving proper response and now they stopped responding also. They replied twice and now no response.

As on 5th may 2019 my zomato account was banned without any prior notices.
When i mailed them they didnt give any reasonable reply. They said their bots have banned my account and they cant do nothing.
Also i asked them to return my rs.250 which was there in my account but they didnt reply. If they have blocked my account then why are they not returning my money. I have every right on that money, it is mine.
I request to return my money to my paytm account.

Hi, i am writing 2nd time on this issue. My zomato account has been blocked, associated with email address - [protected]@gmail.com.

They said it's blocked as merchants have complaint for my account and i don't know how can they block my account without hearing from me.

If they rely on any merchant complaining against customer, then it's completely a poor service from zomato, kind a monopoly from them.

I want the account to be recovered.

Please help.

Thanks

I ordered food from zomato on 17th may 2019, then i wanted to cancel it and i cancelled it within a minute by using the option "having problem with your order" provided by the zomato. They cancelled my order and my money was not refunded and now they say cancellation of order leads to food wastage, wastage of time of rider and restaurant. Then i asked them to atleast send the food that i ordered as according to them it was wasted, they said they cnnot do anything about it. They hide the fact that if they will not return the money they will also not send the food.
The order number was [protected] and i paid it online using paytm

I have ordered food from the app and paid by using net baking service! Money from my account was deducted but order was not placed! It has been days but haven't got my refund back!
Do needfull

Thx for inb txn of rs.608.5 frm a/c x1004 to atom techn... Ref#igagdgtbv8 on 14may19. If not done, fwd this sms to [protected] to block inb or call [protected]

A restraurant 10km away from my location was listed which eventually based on food preference I selected and paid. Later delivery guy called and asked me to cancle the order and the full amount of 430 was deducted as a penalty. Within an hour the Zomato associate promised me the refund but still there is nothing accounted. First of all the restraurant shouldn’t have been listed and also the restraurant shouldn’t have accepted the order. So it’s not customers fault

Order placed on, 16may2019 @09:42pm through paytm and order is waiting fir confirmation... Waited for some time minutes for confirmation from zomoto about my order. Immediately called customer care arrou d 16may 2019 @9:49 pm about 13 minutes. Zomoto executive confirmed that order is cancelled since payment us not successfull.in the same call i asked to confirm and he checked confirmed test order is cancelled it will reflect in your app after some time. I ordered through swiggy larer. Arround @10:40pm same-day zomoto delivery boy try to deliver the same food with saying that in my system it is showing as order sucessully. I said i am not ready to take since i already ordered and having food. He checked as delivered and left. I called again to excutive he said send mail to refund the money.

I have ordered food from zomato on 16th may 2019 i. E today. Order details below :
Order from o2 juice bar.
Placed on 16th may at 09:24 pm.
#[protected]

Phone number of delivery agent assigned is
‭[protected]‬.

Status on my zomato app was showing as ordered delivered even though i didn’t receive my order. My order consisted of both cash & zomato credits amounting to rs 91.40. Also i dont want zomato credits any more as i am not going to use zomato from now on. Please take strict action & refund the entire amount.

Thanks

I orderd food on zomato (restaurant name - Special Parathas) on 6th may 2019 at 1:12 am. Order no. is [protected]. After 2 hrs they rejected the order and did not refund the amount. I contacted them many times, each time they are saying that your refund has been processed and you will get the money in 24-48 hrs in your wallet. But it has been more than 10days but still i did not receive the refund. Order details are:

Company Name - Zomato
Restaurant Name- Special Parathas
Order no.-[protected]
Date-6th May 2019
Time -1:12am

Please look into the matter and take the appropriate steps against the company.

Thanks