Zomato Complaints & Reviews

This is very upsetting i ordered pizza from mama mia now the price in zomato was 310 but the actual price was rs 240. This is completely cheating i want my money back. Disgusting. I have been using this from a very long time but i guess this is my last time to use zomato. What's the use of giving 40% discount. When u charge so much. To jus fool us. You suck

Yesterday i had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please do something regarding this as because my money is there in that account

With reference to captioned subject, i would like to bring in your kind notice that i had ordered food using current location link on zomato mobile application. At that time i was at # 763, 2nd floor, cassia flats, omaxe phase 3, new chandigarh. Current location shown by this app at my residence was of maloya village. I thought it may be because of application's technical adjustment and then i elaborated my address details on their application. And my order was accepted through the app considering my current address. Driver has reached half the way and called me that i have reached to deliver, when i went downstairs he wasn't there. I asked him about his location & asked him to again check the delivery address, he then denied the delivery and afterwards i received a call from zomato, a very unprofessional caller called me and he very arrogantly intimidated me for non refund of my money. It is the first time in my life i have faced such a arrogant customer care service call.
Without getting prejudice, i requested zomato company vide my mail dated 17.05.2019 to kindly send some of their official at my address i. E # 763, 2nd floor, cassia flats, omaxe phase 3, new chandigarh and instruct him to use current location link standing in front of my home and afterwards please refund me my money and even i seek apology letter from that caller for mental agony i bear for his arrogant way of talking. Even i urge zomato to check the technical issue of their app so that your other customers couldn't come across such kind of harassment.
But they refused to refund my money vide mail dated 22.05.2019.
Then i again checked the application's current location link on 23.05.2019 which was then rectified and even new order was delivered to me on my address.
I request you to kindly get my money refund at the earliest

On 23rd april 2019, i ordered from dynasty and my order was cancelled and i wasn’t even informed about it. After an hour when i contacted the delivery man, i was told that my order was cancelled. But i didn’t receive my payment and so i contacted customer care and i was told that the refund will be done within 7 days. Its been a month now, i haven’t received my refund. I made my payment via credit card. And i was told that the refund will be done withing 7 days.

I had ordered food from zomato, order no:[protected]. Order picked up by delivery person and there was emergency at my home during which i could not pickup the call. Within 5 minutes my order was rejected before i could call and reply. Then i immediately called customer service chat but it was too slow and it took me 40 minutes to convey that my order is not delivered and delivery person is not responding. I told the executive on chat that i will pickup the food myself from hotel or delivery person but it was futile. Chat support did not give me delivery persons number. Finally after painfully slow chat responses i got the delivery boys number but clever boy did not pickup. At this late night hours fully i have to find the place for food
Why my order was not delivers to my house at given address where my anyone in family could collect the food. Why there is no customer care no. Directly to call and resolve the issue as chat service waiting time is more than 6 minutes. Though there was communication issue it should have been taken to delivery address every done one could receive it. Only within 5-6 minutes my order was rejected, support took 40 minutes to respond to my queries. Why could not i pickup the food which i had paid for myself. Where is my food and money now?
I am totally frustrated and disappointed by the zomato service and i want to i want my money back. This is not a how a good food serving company serves the food to their customers. Now at this late hour i don't have my food and n money. Chat support asks to place the new order instead of helping to get my order delivered. Delivery person took the food for which i paid. I want my money refunded. Don't want to use zomato anymore. Refund my money asap.
After multiple request over email zomato nt respondng to emails.

Ordered via your app on domino's. The valet didn't pick up calls after calling me and telling me to come outside as he had arrived. He wasn't there. I kept calling him but he didn't pick up. Kept talking to your support and they said to contact domino's number. Did that and somehow was able to contact the valet second time and he said he was coming. After that kept talking to support still and domino's again again but neither zomato nor domino's did something. The valet started cutting the calls and later switched off his phone. Zomato shouldn't take orders for domino's if you people don't want to talk responsibility at all for the order. You are the ones connecting us to the domino's. It's your duty to sort out issue with any order made via your app. Your support could've atleast tried contacting the outlet at which the order had been placed. Thanks to you people even though i kept talking to support your app showed order as delivered.

Really never expected this from zomato who i have ordered and reviewed good everytime with my purchase. Even sometimes the parcel is not properly packed, but still i haven't returned it. But this was heights!

As i was not able to reach you by call and wanted to add some more stuff to the order i just cancelled it to re-order again with some more addition and coupon code if applicable. My kids were starving and you just deducted all 560 rupees as penalty. Is this how you treat your customers?

On requesting chat support to return the amount they asked to send mail to your mail id, where i haven't got any response since last week for my mail.

I had even tipped your delivery agents earlier if you could check my history. Is this how you want to loose your customers???

Horrible step zomato!!
I am not going to opt for it again.
Congrats! You made money and lost a loyal customer.

Dear zomato

I am waiting your reply...

Regards

Prateek

On mon, 20 may 2019, 1:44 am safeotrack ppn network india, wrote:

Dear

Kindly show me the prof of my suspicious activity...

I think you are block wrong user.

Regards

On thu, 16 may 2019, 9:28 am zomato online ordering, wrote:

Hello,

Hope you are doing well.

Please be informed that your zomato account has been blocked from online ordering due to suspicious activity. The reasons may cause the account block as a frequent report of poor quality and few merchants complaint.

Our system has detected this activity as spam and thus your account has been permanently blocked as a precautionary measure. Please be informed that it won't be possible for us to unblock your account.

If you have any further queries or suggestions, you can also ping us on our chat support on the zomato app. We’re always happy to hear from you.

Regards,

—
Tripti kandari
Zomato online ordering team
Reach us at [protected]@zomato.com

How would you rate my reply?
Great okay not good

{#hs:[protected]#}

On thu, may 16, 2019 at 12:41 am ist, safeotrack ppn network india wrote:

Dear sir

Kindly clear my issue...

App version : 328
Present city : 10
Geo city : 10
Connection : mobile_lte
Identifier : 9cf6c8fb-6b1f-44c9-8e04-93c194ef8b47
Location : 0.0, 0.0
User id : 31986914
User agent : &lang=en&android_language=en&android_country=gb&device=samsung, samsung, sm-g950fdevice info : samsung, samsung, sm-g950f
Identifier (Uuid) : 9cf6c8fb-6b1f-44c9-8e04-93c194ef8b47

—
You received this message because you are subscribed to the google groups "order" group.
To unsubscribe from this group and stop receiving emails from it, send an email to order+[protected]@zomato.com.
To view this discussion on the web visit https://groups.google.com/a/zomato.com/d/msgid/order/CAJEt8Kej0GZqttzhTVmgsf7s9A...⇄

Sir i am terminated my area office they say ur terninated my delhi office sir my area branch directly terminate me please sir please rejoin me, i promise after rejoin me i am not placing any order please rejoin me sir mere gharme my hi akela kamane wala hun sir... Please sir ek chanse dijiye sir dubara aisi galti kabhi bhi nahi hogi sir i promise sir, please rejoin me sir my login id is ([protected]) please 🙏 sir please rejoin me its my humble request sir... Give me a one chance sir please... Please...

My name is neeru, mob no [protected], my account login is created with name "amazing india". On 22.05.19 at 22:25 hrs, i had just opened zomato app and was searching for order, suddenly without selecting any shop and item, this app started showing"your order is succesful" and deducted my paytm account with rs 476/-. Some items which i did not order were sent automatically to my mothers address which was added in this app. When i called customer care and requested to cancel my order, the girl at custmer care (Mob no [protected]) to which i was talking (At 22:31 hrs) refused to refund the amount saying that as per new policy zomato do not refund money if order is cancelled. This is clear case of forgery and misuse of my linked paytm account. My money has been stolen without my consent and even refund was denied by that customer care girl. So i request you to take strict action against this unlawful act and refund my amount as soon as possible.

I have ordered for 4 pc masala kulcha and chicken tikka masala, but recieved one veg chowmin, veg fried rice with paneer chilly.

Order placed-22/05/2019 number - [protected]

Restaurant just said sorry and told that this is a mistake of delivery boys of zomato.

Zomato executives are not here to help in reality, they are giving me refund at 11:10 pm and thats the best they can help, please do something to zomato for harrasing a customer like this

I order pizza from chicago pizza and order was of 1000 rupees. The pizza was all distorted and i have to throw it as it wasn’t possible to eat it. I did many complaints to the company. And i asked for full refund. I am not getting any response from them. And i want complete refund for my order as soon as possible. And if they are not giving my refund back i want serious action to be taken against them.

I ordered for a cake in Just Cakes for my husband’s birthday through Zomato. In app it was showing the delivery person has collected the cake and on the way to my home. In another ten minutes I got a call from Zomato that the delivery executive is stuck somewhere, and he will not be able to deliver my cake. Instead money will be refunded to my account and it was also refunded. When I placed the order again, the delivery person has replaced the cake and delivered me with a very poor quality of cake which was spoiled and completely watery. I raised a complaint in Zomato but they were least bothered and said we will inform the restaurant. I called directly to Just cakes and enquired about it and the person said the cake was entirely different from what he has given. He also mentioned that he has a proof for it since he has a CCTV footage in his shop. I am raising complaint with Zomato again and again, but I did not get a solution till now. There is no contact number to speak to them also.

I ordered food from Kareems restaurant via the zomato app. On seeing that order is nearby I called delivery guy Samadhan thrice to see what is causing delay. His phone was continually busy. When I finally spoke to him he talked to me in an unbelievably rude and loud manner. Even after giving instructions thrice he never came. After about 3 minutes I saw that you have falsely claimed that I have refused the delivery.

When I called your customer service number it never answered. More importantly your customer executive on the chat refused to refund or give another valet to deliver my food. When I told him that I will be personally complaining about the delivery guy with his name and number, the said customer service person said I shouldn't do so as the delivery "he is poor". He also sent me sad face emojis asking me to change my mind!!!

Unbelievably unprofessional and shocking. Their customer service has always been abysmal but even delivery has become awful now! When I said that I will be going to consumer forum they have immediately deleted my account permanently!!!

I have ordered Biryani on 19th for 2 biryanies from my Bawarchi Hotel Hyderabad but unfortunately the order was duplicated. We came to know of duplication of order when the delivery boy asked for cash where as we have already paid the same on credit card, delivery boy has asked us to cancel one order & I was assured that I will get refund in 4 days. To my surprise I received a message on ZOMATO app that I will not receive the refund. I was pained & felt cheated after seeing the message I was misguided by your delivery boy otherwise I would have accepted the other order. As a loyal customer of ZOMATO I request you to refund my money

Dear Sir/Madam,

Yesterday i have receive a call from your office and the No is # ‭+[protected]‬ and the call time is 3:05 AM in the morning and again Receive a call at 3:06 AM and then again a missed call at 3:07 AM two times and again call receive at 3:09 AM.

I don't know who's calling and the name of person who calling and He's saying are you sleeping and say i was calling to you only for wakeup. I don't know why this happening with me from your office and why he was calling to me only for miss beahaviour.

I have requested to you please revert to me on this otherwise i will complaint againt this no in police station.

Call time :- 3:05 - 3:09 AM on Wednesday morning.

1 Male person is on call and doing misbehaviour with me and 1 Girl (Deepika Sethi) is also involve in this.

Call received from below address :-
Zomato Office Address: 139, Sector 44 Rd, Sector 44, Gurugram, Haryana, India, Pin Code – 122003.

M waiting for your revert on this. Please look into this urgenlty.

Regarding
Praveen Atal
M :- +91 [protected]
Delhi India

Sent from my iphone 7

I today ordered food from a restaurant named hotel milap.
The food was delivered so late and when i open the the packings i found that the gravy of chicken was only watered. I tasted it. It taste like water with salt. I complaint this to zomato using conversation box. But the reply was ' we had checked the food it is alright ' there was no help provided and no other message arrived. I only want my money back and i decide to never order food using zomato.

On 14 may, i have ordered online with bugger king.
Amount debited from my account and order cancelled from burger king.
I want my money refund.
I wrote 3-4 mails on their escalation id [protected]@zomato.com but never received any response.

Please have a look into issue and refund the amount as soon as possible.

Burgeer king
Order number: [protected]

I ordered food from zomato on prepaid payment. The delivery boy didn't delivered my order, contented that my number was unreachable. I called back him about the same time when he was expected to reach me. He said i have put your order on return. Then i called the restaurant, tried to take support from zomato but no redressal of my grievances, zomato said it our policy like that we don't refund money.
They just take away the money and don't provide any food, sick services, just stealing away the money.

Zomato order number: [protected]

Hello I recently Tried To Order Something And I Got to know that My account has Been Blocked
I am a User of Zomato from the Past 1-2 years and Been a good and Regular Customer
I want My account to Be Unblocked asap So I can Start Ordering Again
This Is a Harassment To Customers As I didn't Did any Inappropriate Activity, I also have arround 5K as Zomato Credits In The Account, Which Is Going To Expire Soon If Not Used.
Also, I Am a Food Blogger With 30K Audience On Website And 20K On Instagram, This Makes A Bad Impact On My Image.
People Aren't Able To Open My Account, Nor Even Able To Read My Reviews.

My Zomato Email Is : [protected]@gmail.com
Phone No. [protected]

Kindly Respond Asap.