Zomato Complaints & Reviews

Order no[protected].

I have ordered the food and paid online the amount but the food didn't received to me. I have been tried to contact with customer service through zamato app chat box but it shows some kind of error on that screen.

So how can we reach? Dropped mail also but no reply on the same.

I am not happy with the services and this was the worst experience with zamato. I want my money back as early as possible.

I have placed an order on 17th may 2019 at 10:33 pm roomali garh restaurant and i have also paid it online but they did not delivered the food and they didn't even responded to my messages after several hours they said its been delivered in which i didn't even received the food i didn't even got a call from the delivery guy and also they did not even refund my money back

Orderd food at 9:39pm. Was told wil be delivered latest by 10:24pm. Kept calling since 10:30 till 11:15pm. No firm reply from restaurant. Finally had to order from elsewher as kids were hungry. Rider called at 11:17pm asking about the way. Told him to cancel bit stil pursued to deliver. Said already ordered frm elsewhere. But stil came to doorstep, kept insisting to deliver. Said to cancel the order. Please refund my amount. Horrifying experience. Kids were hungry for more than 2 hrs

I order for food at zomato app on 17th may 2019 near about 8.42 pm. The restaurant accepted the order and a zomato valet was assigned as usual. My order was on its way but suddenly as o check the app they said it has been delivered to you. I immediately contacted the zomato customer care in the zomato app and asked them to look after it. They said that the order has been cancelled. By that time it was already 10.10 pm. I placed the same order at another restaurant. The restaurant accepted the order but this time the valet was not assigned. Once again i contacted the customer care the said me to wait. I had to wait for 30 mins and then finally a valet was assigned. I was waiting for my order but it was taking too long so i asked them to look for the status. They informed me that the order has been cancelled and in return the gave me 13 credits. My question is that the zomato app doesn't allow the customers to cancel the order but a zomato valet or the people who work for zomato can cancel it and in return we just get few credits. I waited for 3 hours for my food and the end result was nothing. If zomato cannot deliver an order then i guess it's the basic manner to just inform its customers about it so that they can look for alternative.

Iam ordered food at 8.31 pm on 13.05.2019 at slr restaurent, tini. With sudexo card. Amount deduct from my account. But order not confirmed. Order is conformed 10.13 pm more than 2 hours with out my conset. Delibery boy call at 10.30 pm. We are taken altrenative food. Hence order is rejected. But amount is not crefited to my account. Pl verify and proceed as early as possible.

I ordered food from. A hotel where they delivered not as exact as their menu. I complained this to zomato customer care and they provided a refund. But suddenly they blocked my account stating suspicious spam activity observed. I mailed them and they are not giving proper response and now they stopped responding also. They replied twice and now no response.

As on 5th may 2019 my zomato account was banned without any prior notices.
When i mailed them they didnt give any reasonable reply. They said their bots have banned my account and they cant do nothing.
Also i asked them to return my rs.250 which was there in my account but they didnt reply. If they have blocked my account then why are they not returning my money. I have every right on that money, it is mine.
I request to return my money to my paytm account.

Hi, i am writing 2nd time on this issue. My zomato account has been blocked, associated with email address - [protected]@gmail.com.

They said it's blocked as merchants have complaint for my account and i don't know how can they block my account without hearing from me.

If they rely on any merchant complaining against customer, then it's completely a poor service from zomato, kind a monopoly from them.

I want the account to be recovered.

Please help.

Thanks

I ordered food from zomato on 17th may 2019, then i wanted to cancel it and i cancelled it within a minute by using the option "having problem with your order" provided by the zomato. They cancelled my order and my money was not refunded and now they say cancellation of order leads to food wastage, wastage of time of rider and restaurant. Then i asked them to atleast send the food that i ordered as according to them it was wasted, they said they cnnot do anything about it. They hide the fact that if they will not return the money they will also not send the food.
The order number was [protected] and i paid it online using paytm

I have ordered food from the app and paid by using net baking service! Money from my account was deducted but order was not placed! It has been days but haven't got my refund back!
Do needfull

Thx for inb txn of rs.608.5 frm a/c x1004 to atom techn... Ref#igagdgtbv8 on 14may19. If not done, fwd this sms to [protected] to block inb or call [protected]

A restraurant 10km away from my location was listed which eventually based on food preference I selected and paid. Later delivery guy called and asked me to cancle the order and the full amount of 430 was deducted as a penalty. Within an hour the Zomato associate promised me the refund but still there is nothing accounted. First of all the restraurant shouldn’t have been listed and also the restraurant shouldn’t have accepted the order. So it’s not customers fault

Order placed on, 16may2019 @09:42pm through paytm and order is waiting fir confirmation... Waited for some time minutes for confirmation from zomoto about my order. Immediately called customer care arrou d 16may 2019 @9:49 pm about 13 minutes. Zomoto executive confirmed that order is cancelled since payment us not successfull.in the same call i asked to confirm and he checked confirmed test order is cancelled it will reflect in your app after some time. I ordered through swiggy larer. Arround @10:40pm same-day zomoto delivery boy try to deliver the same food with saying that in my system it is showing as order sucessully. I said i am not ready to take since i already ordered and having food. He checked as delivered and left. I called again to excutive he said send mail to refund the money.

I have ordered food from zomato on 16th may 2019 i. E today. Order details below :
Order from o2 juice bar.
Placed on 16th may at 09:24 pm.
#[protected]

Phone number of delivery agent assigned is
‭[protected]‬.

Status on my zomato app was showing as ordered delivered even though i didn’t receive my order. My order consisted of both cash & zomato credits amounting to rs 91.40. Also i dont want zomato credits any more as i am not going to use zomato from now on. Please take strict action & refund the entire amount.

Thanks

I orderd food on zomato (restaurant name - Special Parathas) on 6th may 2019 at 1:12 am. Order no. is [protected]. After 2 hrs they rejected the order and did not refund the amount. I contacted them many times, each time they are saying that your refund has been processed and you will get the money in 24-48 hrs in your wallet. But it has been more than 10days but still i did not receive the refund. Order details are:

Company Name - Zomato
Restaurant Name- Special Parathas
Order no.-[protected]
Date-6th May 2019
Time -1:12am

Please look into the matter and take the appropriate steps against the company.

Thanks

Dear abhinay,

Between may 06th - 12th you have delivered more than usual orders to the same customer. We have identified this as suspicious activity. Therefore, access to your account is blocked.

My fe i'd 308177
Ek sms aaya or i'd band
Ya kaha ka rules ha kam say kam ek bar woring to dejaati.
India may to 7khun maf ha fir ek bar mujhe bhi maf kar dijya. Plz plz plz

Sir plz i have request my i'd open.

In last 10 days i had two cases of bad delivery.
The first time was my food which i received was wrong and the other is the food i received was spillt. I did complain to zomato and they refunded my money but right after that they blocked my account saying that they found suspicious activity on my account. They are not even replying to my emails.
Kindly help

In response to yesterday's complaint, a person called me two times today morning asking for my debit cards number and cvv no. It sounded like fraud. I am sure that some person in zomato is somehow related to this racket. The mobile no. From which the call came is [protected]. Please take necessary action. My complaint was regarding non refund of my money which was deducted by zomato on 28th april

I ordered food through zomato app. After sometime i got a call from zomato and they told me they cant deliver food to my location as it was more than 15km. Now in zomato app it is showing that they cannot provide the refund. If you cant deliver to the location then why are you show the restaurants in the list. I need to get my refund. Below are the details of order
Order from frozen bottle, njavallur, chennai
Order number: #[protected]

I ordered from zomato and the order vale was 300 but i didn't have change of 500 so i asked zomato support repeatedly to ask my assigned zomato valet to carry change. Then the zomato valet comes to deliver my order and starts shouting at me why don't i have the change ready for him and how can i expect him to get change for my order and started abusing me verbally when i said i can't help it since i don't have the change at home. Then he leaves with the food and zomato customer support calls me and says i have to give the change to the delivery guy orelse i will have to pay a huge fine if the delivery guy has to give me the change and starts shouting at me again. Then in seconds the zomato valet comes and gives me the change and says now you pay the fine # and laughs and leaves and now i have to pay a fine. My question is what's with the attitude of customer support and valet? Aren't they supposed to be polite and well trained not shouting unnecessarily like this? And taking out their frustration on customers? What is happening?

Zomato has disabled my account from online ordering, all because i complained abut the wrong item delivered by. I ordered chicken chicken sub, subway prepared and sent over egg sub, now obviously i was gonna complain. Provided proof too. They added zomato credits to my account and then conveniently disabled my account. Now those credits are useless for me. I want the credits to be transferred to my bank account and also my piggyback coins that i've earned.