Zomato Complaints & Reviews

Two days before i order from zomato but got the wrong order and then and there I chat with customer support and share the order pics. They refund zomato credits to my zomato account. But today morning zomato account has been suspended.
Also wrote 3 emil to them since then but not a single response from zomato.

Please note I have approx 250 zomato credits that i won during IPL predictions offer by zomato.

Kindly take the appropriate action.

This is deb mukherjee. My e. Mail address is [protected]@gmail.com. I had placed two orders on 28th april which were not delivered but money was deducted from my account. The details are as follows : order number: [protected]
₹128.25 and order number: [protected]
₹168.60
In spite of repeated reminders and mails to their complaint section they took no action for repaying my amount. Please help me in getting my money back

I tried to place an order of Rs.277 from Zomato app. My money has been deducted from my bank account but no order had been placed, rather it says Payment incomplete.
And there is no possible way to contact Zomato customer care. It's chat service asks me to select the order about which I need to talk. But the issue itself is that the order didn't place.
This is disgusting. Extremely poor customer care service. I want my money back.

I ordered food through zomato in vishapatnam on 9th may & i paid the amount in advance through my credit card. But after 30 minutes of time they cancelled my order without proper information. I saw the status of order then i realised that my order was cancelled by zomato. Then im asked about my money. And they said your amount will be refund within day. But still now i didn't get my money back. Still i'm wait for my money. But zomato didn't respond. Wtf with zomato.

Dear team, i had placed an order yesterday. The entire value of the order for rs. 1021 was paid in advance. The delivery boy never called me. I have phone call logs to prove this. I got a call from a mumbai number, i could not answer the same, since i was in the washroom. I did call back in 5 mins, but that number was not getting through. I got a call at 7.06 and called back at 7.13

I opened the app and saw the order cancelled. I immediately called the hotel, whose number was mentioned in the app. They gave me the delivery boys number. I offered to pick the parcel up. He refused. All this happened within a span of 10 mins.

I tried the chat help as well. Nobody helped.

Request complete refund.

At may 12 i have ordered for 600 rs with zomato code and it was like 1hr to get delivered and i asked them why it was too late and they gave some zomato credits and said pls accept this as an compensation and suddenly at may 14 i cant open the zomato app and it said that my account is currently blocked from online delivery and it's been more than 24 hours and i didn't even got response for my mail. It is like worst customer service

Zomato has sent me the message stating that for order no#[protected] a refund of my money has been initiated & i will receive my money in 2-7 days.
Its been more than a month but i have still not received any refund. Neither there customer care helpline is working since that time.

A. You are not delivering customer's order of food when you claim you will.
B. After waiting for almost hours i had to place another order using a different vendor.
C. After a lot of hardships i was able to contact zomato through their chat support platform & they ensured me the refund of my money which i already paid them while placing online food order.

Please don't cheat consumer in the name of online delivery & than looting them of their rightful claim of their refunded money. Hope this message find its source & i would be able to receive my refund.

I ordered some food the day before last night (13th may) and one item (Kabab) had bad odor and taste and i gave same feed back to zomato consumer care for which i had wait long time as there was storm going on outside and customer chat was not available for long time and next day i am not able to open zomato with message zomato — account blocked due to suspicious activity.

And got below in mail (Zomato order application blocked).
App version : 328
Present city : 23
Geo city : 0
Connection : mobile_lte
Identifier : 484b082f-b9cb-4f56-8308-ce006d4252fe
Location : 0.0, 0.0
User id : 32270337
User agent : &lang=en&android_language=en&android_country=gb&device=xiaomi, xiaomi, redmi note 5 prodevice info : xiaomi, xiaomi, redmi note 5 pro
Identifier (Uuid) : 484b082f-b9cb-4f56-8308-ce006d4252fe

I have done my order on 1st may. They cancelled my order due to some reason. But its 15 now and still they have not refunded my money back. Still after so many complains they have not done anything yet. Even they have no answer of my complain and always say that we have processed. My user no is [protected]. Kindly look out to this issue as i am feed up of complaining continuously.

My user i'd:[protected]. My account is locked. Sorry for the inconvenience happened to u. It happened because of error. It won't be repeated again. Kindly trust me. Kindly do the needful. I am sure that any inconvenience wont be repeated in future. Kindly unlock my account as soon as possible. Kindly excuse me for this time. I did not know why you blocked. I did nothing else than complaining about my rotten orders

We have order food thru zomatto, but they denied to delivered my location and take my money and said we give u penality for this, do they have written penality policy or they making customer fool
Their executive saying we are cancelling ur order inspite we are in touch with rider

They not listen my adress and cancelled order and imposed penalty

Their executive speaking rudely and not listening to me inspite of many requests
My amount all to be refunded and also they have not give me any debit note because they have no penality policy and nothing is written over there

Dear Zomato,

Today when i was going to log in I found out that you have locked out my profile due to some so called suspicious activity. First of all let me tell you this that I am one of the oldest customer of your app and I always use Zomato only to order food and not other apps. But I have committed a mistake..The mistake of trying to improve your service so that zomato always stays ahead of its competitors that is why I have always tried to give feedback about every order. Recently for some days I found that the food that you have delivered were of below average quality. Most of the time the order was delivered late, the food was of bad taste and cold and below standard packing. None of the complaints that I gave were fake and I tried my best to give proofs to customer support whenever possible. I found an insect in my food once and I could have take that issue to social networking sites that could have affected your business but I didn't do that because personally I am attached to zomato as I am using it from the time when it was launched. If you feel that I have complained for some free credits then let me remind you that I am a gold member of Zomato. I earn a lot and I don't have to lie to get some free credits. I guess you should have closed this credit giving facility as you don't trust your own customers and you don't have the required resources that will help you to cross check the customer's complaints.
I have referred your app to so many of my friends and family members for so many years and yet at the end of the day I got this behaviour from you i.e profile locked out due to suspicious activity. This is how you would retain your customers?
Another activity that you may have founded suspicious is that same account is being used by two users? So what? where it was written that only one person can use one profile. Me and my friend is paying you money. We are not getting free food by using same profile. And if its wrong then you could have warned me before locking my profile
Its a request from my side to go through my mail properly, cross check it and then if you don't find my account "suspicious" anymore then please unlock it asap because I am a working person and food delivery app plays an important role in the life of people like us, My gold membership will be wasted and also I don't want to shift to other apps because of my great relationship with zomato for so many years. Allnthing is i lost my 700 rs as hold member in zomato

Regards,
Namrata Karak
Mob- [protected]

I have ordered ice cream 3 flavours and when it reached to me almost all scoops are in liquid state and when I have raised concern with zomato then I didn't received response from chat support and when I have raised concern again so they are saying ki it's too late to verify concern where the problem is with your customer assistance and not mine and I have tried reaching customer support they are not helping customer or neither taking any complaint against that restaurant so reaching you guys for support

About 2 hours ago... Maine order book kia tha.. 1 hour baad mere paas message aaya ki aapka order reject kar dia gya hai kyuki aapka mobile number reachable nhi tha...
Mera phone mere haath me tha or calls aa ja rhi thi.. Jb mne refund ka option dekha to uske liye bhi ye likha hua tha ki non refundable hai kyuki khana jb tk ready kia ja chuka tha...
Jaldi se jaldi mere paise refund kiye jaaye otherwise mai aage report krungi...
Its not fair that you did with me...
Mai zomato ke khilaaf strict action lungi...

I am feeling really very bad to let you know that your food delivery app zomato is going through very bad state as i have been ordering food as i am a vegetarian i have ordered a veg food but the restaurant people told me that it this food is non-vegetarian only but in zomato app is displayed as veg and the sales boy was even being rude and told that he cannot help it out so please get through my point and i want my money refunded as soon as possible with some compensation

My account is blocked for online ordering and is saying it is due to suspicious activity but i haven’t done anything and customer care is also not responding to it . I have mailed them several time but they are reply on the mail also and as my zomato gold account is linked with it so i want you to resolve this so that i can use my zomato gold or you either unblock my account or transfer my gold with another account.

I have taken zomato gold membership a month ago
I still have 11 months for the expiry of that membership.
But now zomato has blocked my account for no reason.
Please help me to get refund of that zomato gold membership payment charges??
I need a must reply please?
And if you doesn't refund my zomato gold membership payment charges then i'll take this to the higher authorities!

Ordered under the order number [protected] and cancelled it 2-3 min after ordering. Since the order was just accepted and i was still looking for options in your app to find a way to cancel it as the restaurant i wanted to order from just became available for accepting order and delivery.in the meanwhile i got delayed by 2-3 min and then cancelled the existing order and zomato charged me penalty in full amount for rs 175.40. When i reached out to your customer care immediately, nobody received the call and when i finally found someone on your chat support it was already too late. I asked the agent on chat to either reinstate my order or refund the amount in full which he said couldn't be possible. I'm bound to escalate this as for zomato being a mobile app based food ordering company, issues like this can happen with a simple wrong click of button but that doesn't mean i have to lose all the money for my order. I would want this to be taken with sincerity and refund the rs 175.40 amount back to the bank source.

Sincerely,
Rahul

Sir, My name is Abdul Sattar My Zomato id is blocked sir please a Humble request my zomato id reopen sir please give me a one chance sir iam totally depend on this job sir give me a one faver iam helpless sir please resquest sir Reopen my Zomato id my health is not good for past days.i have hospital test report Hereby iam not going to delivery route i hope Zomato help me sir my phone num is [protected]
My FE num is FE227562
My city name is Hyderabad telengana

Hi, my zomato account has been blocked associated with my gmail id [protected]@gmail.com.

They stated in email that multiple accounts and few merchants complaint about my account.
I don't know if it's true or not.

They have blocked my account without hearing from me by their own assumptions which is unfair.

I don't know on what basis have they considered merchants complaint as i haven't done anything inethical or suspicious from my account accept ordering food.

Please look into this matter and help me in getting my account recovered

Thanks in advance.