Zomato Complaints & Reviews

I had ordered food on 08may 2019. Ith order number [protected]. Before ordering the hotel picture in app was showing a discount off 40 percent. Then i ordered food and the bill was made with out discount. I didn't know what to do and immeditely in less than minute i cancelled the order. I was deducted the complete amount.
I immeditly complained in the chat. But the chat module doesn't go ahead with out accepting. I was forced to accept before chatting with officer other side. Now when i am raising my complaint they have denied me the refund.
I am a regular customer and never had the need to cancel any order. So might not be clear on the messages in the chat when they yes set in. I didn't understand it means that i accept the deduction.
I feel cheated and offended that regular customers are put to this sort of trouble. I[censored] check the logs you will know that cancellation was done immeditly because the discount was not administered. Without replying about the discount they are saying i cancelled, which is in correct.
May i request you to kindly relove the issue and grant me my refund.
Yours sincerely
Thanking you
[protected]
Vijay

Hi, i have ordered 2 food items, one @ 4:55pm (Rs-510) and other @ 5:19pm, (Rs 438) out of that 5:19pm order was delivered but 4:55pm order number [protected] was rejected by zomato customer care.

Reason as per them is my phone was not answerable, as per schedule food order, was to be delivered in 45 min @ (5:40pm) as my phone was not answerable, i tried to get the contact number from online chat support and immediately at 5:55pm i call on rider mobile number, he told me already my order got cancelled from zomato call center and he will not be able to deliver it, need to talk with customer care, as per customer care they gave me email address to complaint on [protected]@zomato.com, i have emailed on 10 may i got reply that, there team is working and will revert back soon, but till 14 may every day i'm following up and sending email but no reply.

Its my request, i don't cheat others nor i want to get cheated by zomato or any others, its mistake that my phone was off but immediately i called at 4:55pm all evidence, chat messages, and voice call recordings i have, without calling me 5:19pm order was delivered without issue but 4:55 was rejected, there if fault with rider also, he should have taken responsibility he just waiting to get chance of mistake. Please refund my money or reorder.

-10may - 4:55pm order number: [protected]
-10may - 5:19pm order number: [protected]

Hi,
My order id is [protected].

I had placed an order on 12th may around 12:24 a. M. The restaurant showed me an expected delivery time by 1:30 a. M.
I waited till then and started calling the restaurant, but no one picked up the phone. Then i started contacting zomato support. What i got was just chat bot messages.
In the morning finally i was connected to an agent and he said he is contacting the restaurant and after almost 20 minutes of waiting he did not give me any feedback and told to drop a mail here.

I am almost a regular customer of zomato and such harassment shakes the very core trust with which i rely on zomato.

I would like a refund of my money and want this concerned problem be raised to the higher authorities.

Sir my zomato account has been blocked!
It is showing that that is due to suspicious activity!!
But i have not done anything like that!
There is no response from your mails!
I have taken zomato gold membership a month ago
Please reply me as soon as possible
Please unblock my account or refund my zomato gold membership payment charges???
Thank you!

Order id [protected]
First call by the customer that is me... To inform delivery boy that restaurant people were not responding just to ask him how long it will take you to reach restaurant and he never contacted me again after that call but i have contacted restaurant lots of time but they cut the call everytime i have the evidence with me... Call logs

Order id [protected]
Domino's confirm my order and then when i called them they were denied my calls and when i need zomato support to help me to return my money they have charged me extra for not receiving order from delivery boy... Which never happened if its true show the call details.. They can't solve it... I have to contact domino's and here i am trying to contact domino's but domino's denied my call everytime

I have call history as evidence with me

Now as a customer do i have to take tension of all this...?

I ordered zomato so that i don't have worry about my order and i pay advance because i trust zomato

But zomato replied me by saying i have to contact domino's for my concern... Now zomato what you are doing... Whats your responsibility???

I have send evidence and attachment yesterday at zomato help at [protected]@zomato.com

Check it and resolve it asap

Do cross check with restaurant
That will make you clear my issues

Delivery boy didn't call me even single time if yes then how to believe

But i have proof that i have called him and mentioned him that restaurant is not picking up my call and to ask when he will reach how long it will take

Cz i was hungry thats a reason i ordered from zomato to get my order fast and i pay money in-advance.. That too full payment

I ordered food from zomato. The order was cancelled because there was some issue between the restaurant and zomato. The order was cancelled by zomato. The restaurant person talked with me about this. But zomato charged me a penalty of 700 rs equal to the order amount saying that i was not responsive. I'm unable to contact the customer support regarding the same. Without even looking into the issue, they simply charged me. I need my refund

Hi,
I have been order food from spicy restaurant, yousafguda, hyderabad,
My order no: [protected], date: may 13 2019 @ 10:12 pm, ordered tandoori chicken it over all cost 290 rs, after applying code it has been 229 rs, i got a delivery from khan,
The food is really out dated, it has been almost 2-3 days food, they have been delivering the food in such a low quality, it's unfair totally, the amount of 229 rs is not worthy the delivered food, please avoid such restaurants, it's a risk to the public health your keep as a business strategy,

Note: please avoid the spicy restaurant or zomato food delivery.

I had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please do something regarding this as because my money is there in that account

I have ordered from zomato on 13 apr'19. I waited for half an hour and after that i called to the restaurant person. He said from there end order has already been sent. But there was no call from zomato person and after 5 min. My order was rejected.

I do not have any reason of rejection here. Also it is not showing up any details of driver online so that atleast we can call them.

This order was online payment and which was rejected without a reason. After few min i ordered again from same restaurant and same food but this time it was "cash on delivery". Now my food was delivered within 10-15 min. This is completely "not acceptable" as i paid online before they have rejected and now i do not know how many days i have to be behind zomato for refund but when i requested for cash on delivery the zomato person is pro actively reached to my point within few min.

Since i have already paid online i am requesting here for refund as soon as possible

Hi team,

I have not received the refund amount for the orde below.

Before canceling this order I have checked with zomato team for the refund, on the conformation only I asked them to cancel it.

Others wise I could have ask my team member to collect it.

Totally disappointed it is happening twice for me.

Don't give false promises and cheet customers like this.

Zomato just delivered me rotten poisonous food and they are not responding when i ask to change the food. This food can cause death to person, but they are not showing any interest in what they have sold. And when i ask to take the food back and refund my money they are not listening, no complaint number is working, there is no response. I want the refund for same.

Dear Sir/ madam,

i have order to zomato one food orderd no (#[protected]) date12.05.2019 at 8.30pm but zomato show my ordered payment in-completed. but my payment detected . i log complaint and i have received zomato customer person( At 9.49Pm 12.05.19with [protected] ) call and he will be ensure my payment refund within 4 working day but after that 10.15pm how odered place zomato and 10.53pm call me and plz collect order how I am received that order .
Attached photo show to my payment detected time and ordered place time. How long we wait from your side .
Plz. Refund my payment .

12th may 2019
01:57 pm
Order no.[protected]
Bill amount inr 1913
I cancelled my order within 50 seconds of placing the order. There is no way in the world that the food preparation could have begun in those 50 seconds. However, the entire bill amount was taken by zomato as a cancellation penalty.

The penalty amount is exorbitant especially when there was no loss to the restaurant.

Dear sirs,

I have not subscribed the gold membership, has been done without my knowledge.
This amount rs.1200 has been taken without my knowledge from my pay tm account.

I do not go to restaurants.
Please cancel & refund the membership amount rs.1200.

Details of your 12 month membership
Membership id: 1367191
Membership purchased on: 11th may, 2019
Valid until: 10th may, 2020
Amount paid: ₹1, 200.0

Request you to cancel the above membership & refund at the earliest.
I have sent an email within 6 hours of the money deducted from my pay tm account.

Rgds, jaideep
+91-[protected]

Poor customer care services and non regundable cancelation of order... No 50%off charged 100% payment on my 3rd transaction.. Totally unhappy... I was just checking the bill amount and in no time tge order button was clicked by me and full 100% payment deducted from my account... I tried to contact customer care for cancellation of my order... But couldnt contact... Poor service ever

Zomato has deducted 144.50 money from my account but they didn't confirm the order. When i checked with them on chat support, they said the order was not confirmed hence they have refunded the 144.50 amount and should be refelcted within 4-5 business days in my account.

Later suddenly, after an hour they saying they have confirmed the order again... I kept asking that refund my money only as i don't want this order (I already had my dinner that time since it's been too late & i was sure that zomato didn't confirm the order & refunded my money as they said over chat support) but their terrifying services continued & they delivered it to someone else at my flat in my absense & saying i have got the food. I need my money 144.50 refuned asap.

Attaching the screens of proof.

My name is kevin and i'm a regular zomato customer staying in new delhi. I have a serious issue to report, it all happened on 10th may, when at 10'22pm i placed an order through your app to roomali garg restaurant, the order was confirmed and payment had been made by me through paytm app. My order was running late and i called the assigned delivery, his name is kishore and this is his phone number [protected]. I tried to contact him but he didn't pick up the call, after a while i messaged zomato support but they did not respond to me. After a while the delivery guy is changed (Ashish, phone number - [protected] and he comes up to deliver the food at my place after 2 long hr. Meanwhile i ask people from zomato support to cancel my order but the don't even respond to my messages. At this point i feel cheated by zomato and i refuse to accept the delivery by agent. I spoke to the delivery guy about the issue and told him to cancel the order, he said to me that the order has will be cancelled and he went back, but after a while i get notification that my food has been delivered to me. I tried to address this issue to your support chat but they are not at all helpful and understanding my problem instead asking thumbs up from me. This is lack of professionalism from there side. I have proof of everything that has happened and will send it to you. Please take this matter seriously as it is unethical behaviour from your side that i have to wait 2hr for food. I want to take this matter to higher authority as it has cost me my money and i feel that you will understand my situation and do the needful. Thank you

I placed an order 3 days ago like always and put my delivery address on zomato which is in mumbai, zomato gives me options in ahmedabad which i was not aware of till i was tracking the order. They charged me rs.160 and are not ready to refund the money saying that there is a cancellation fee. I donot understand why you gave me options in ahmedabad when i am based in mumbai.

Early morning, i have a meeting with someone and i had ordered food from zomato and paid the amount through online but and now its upto 1 hrs ago and order is still showing pending for confirmation.

No one helping me my meeting delay already delay and i had chat with customer support but they also didnt replied any queries.

Now i will registered the complaint againt you in consumer court.

I had ordered 3 food items from zomato on 08.05.2019 and made an online payment for the same. I realized that the address was incorrect and just 4 mins after placing the order, i raised the issue on zomato chat. They said that i shall be penalized with a full amount. Their agent called me and in that telephonic conversation, she assured me that i may cancel, i shall get my refund. Accordingly, upon my request, the cancellation was done from their end. However, the same was denied in zomato chat, they even refuses that any such number belongs to them. I have automatic call recording system in my device and i informed them about the same. They said if i had such recording, i will get a refund. I reduced the whole story into writing, attaching that recording. The next day, they replied saying refund cannot be provided as my order was already dispatched.