Zomato Complaints & Reviews

1) food that came with the package, was found with fly in the salad,

2) earlier also the quality of chicken that came up from this restaurant, was stale and was smelly, the owner rahul mehta gave this reason that the fridge was not working since there was no electricity that day. So he provided me with the same order and this time too the order came with same quality of chicken, this time he gave me this reason that he himself...

I have ordered from s and s punjabi tadka chandigarh. Due to some promo code issues i changed my mind and cancelled the order. But rs. 265 deduct from my account as cancellation fee. I cancelled my order within ten seconds. As without getting any order and due to heavy amount as cancellation fee i have to bear a mental stress.
Kindly do the best. It's not my fault. Why i pay so much as cancellation fee....

My order from zomato was cancelled informing me that my number is not reachable but my number had full network and i was waiting outside all the time, i didn't find anybody coming to deliver my order. Now they are not refunding my money nor did they deliver the food. Its not only about money, its about harassing customers. I want strict actions against zomato....

I placed an order today.. My order is not delivered to me of rs 206 and also my money is not refunded back to me.. Delivery boy says i am very far from your address that is not the reason... Order is placed from sports coffee bar, ujjain...
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We placed order.. Its company's responsibility to give pur order anyhow... And if in case it is not than refund the money back... But they take the money as well......

Please unblock my account as i have credits in them.
And i have complaint about right things.
This is not the way to unblock my account.
I have credits which is 95rs.
And if you attached restraunt which gives bad foods customer will complain.
Because of this zomato blocked me and any one order food for there parents and it will not taste good which generally good always if we eat same thing at restaurants...

A message was received on 21st april'19 for refund against order id [protected] on zamato for rs. 1085.46. This order was not executed and hence the above was initiated. Though 7 working days was mentioned for the refund the same has not been credited back into the account. Pl. Respond on the status and when the same will be refunded. A confirmation in this regard is expected....

Order number [protected], ordered on 5 may 2019 at 1928.
Order was 01 x cream pasta and 01 x chilli cheese garlic bread from pasta street (Indiranagar), bangalore.
Problem with the order : garlic bread was stale and had white mould/fungus growing on the bread. We unknowingly had unfortunately eaten 3 pieces of the same before noticing this.
Two o[censored]s had eaten the bread and both experienced some nausea.

This...

I had placed an order in two different restaurants on 30th of april which didn’t get delivered at all. I messaged the customer care and they don’t respond to the messages at all. I haven’t got any refund for the money that i have paid for the food that i have placed using zomato. I feel really bad for their service. I need my money back and their services to be revoked...

I was about to order from chawla 2 from my paytm wallet and and just searching for right promo code and immediately within no time you deducted rupees 419.50 from my wallet for food in my kart and place the order without my consent. When i came to know that you froudulently ordered and deducted this amount i immediately called the restaurant owner not to prepare this order and i informed the delivery boy also because it was what i believe...

Was about to order from chawla 2 from my paytm wallet and and just searching for right promo code and immediately within no time you deducted rupees 419.50 from my wallet for food in my kart and place the order without my consent. When i came to know that you froudulently ordered and deducted this amount i immediately called the restaurant owner not to prepare this order and i informed the delivery boy also because it was what i believe was...

My order no. Is [protected] is of 340 rupees and i cancelled my order but my money is not refund yet. I need refund money. I had cancel my order because i forget to apply promo code which is most important. But my money is not refund yet and my food is also gone. Not delivered to me as i request on zomato chat to refund my money or my food. 340 rupees is not a small amount....

Hello as i have ordered an item from a restaurant named al amanah cafe order id:[protected] the delivery boy named had cancelled my order without informing me and when i try to order the next it's asking me to pay the cancellation fee amount which i have not got it is this the service you are providing i am going to raise this issue and i am going to consumer court in public interest litigation and i will also raise the issue in fssai.br...

Nuisance company : order no [protected] delivered us with wrong items in it and full amount already paid to the zomato. After informing the delivery boy he said no bill given this is the only order sent through me, while contacting zomato they replied, ask for pictures and went off no more replies received.
Such a pathetic service and they are looting customer's money and duping us by sending cheap orders and charging high prices!...

I placed an order using zomato at 7:06 pm (Order id [protected]), and immediately canceled it within a minute since i wanted to order something more.

I ordered from another restaurant at 7:13pm and requested refund of the previous order from gypsy/zomato

I was informed that the refund of any amount would not be possible since the restaurant had confirmed the order and had started preparing the order.
br...

I ordered food from zomato at 1:25 and i know it would take time so i was just waiting holding my phone as i was very much hungry and without a single call i got a mesg he was not able to reach me i started dailing his number and immediately following i got a mesg it has been cancelled he was not lifting the call not hanging my call saying customer service has cancelled he was somewhere 10 kms away how can they do this and they are not responding...

Yesterday, i. E. On 4th may 2019, i had ordered an ice cream but zomato delivered wrong order. I immediately put up request in their support chat to which they replied 40 mins later where as the estimated wait time was 7 mins. I provided them pictures and after a long wait, the agent assured me that i will be credited with 120inr zomato points. Today morning i open the app and see that my account as been blocked and no money has been returned....

Yesterday i had ordered biriyani. The potato was burnt. Chicken feathers found in it. When i complained zomato they assured for a refund and thereafter 4-5 hours they blocked my account. When i approached them. They told that my account cannot be unblocked. Beside providing poor service and quality they have also blocked my account without any prior notification. I had 230 rupees in my wallet. But they have blocked it.

My email...

I was supposed to get a discount but zomato charged me before applying the discount the moment i changed my mode of payment. Extremely sick customer service. They haven't resolved my issue yet and i think companies like these who don't care about their customers should shut down. I tried to reach them through chat, i tried reaching the restaurant and that guy lied to me. The people on chat were hoping my issue was resolved after responding...

So i ordered pizza from onesta chennai, i specified not to put mushroom in it as i am allergic to it.
Still i got mashroom in both of my orders.
When i tried contacting zomato chat there was no response. I couldn't eat any of it.
For one slice i tried removing mushroom and eating it which gave me a bad stomach ache since then.
It costed me 400 rs for something that i couldn't even eat.
I want my money...

I am a regular user of zomato for ordering food online.
I ordered food yesterday (04/05/19) and received a wrong order.
I complained and they gave me zomato credits.
However, since today morning its showing that account is suspended because of suspicious activity.
I have mailed them also, but did not get a prompt reply.
My email id is [protected]@gmail.com.
Contact number is [protected]....